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About Us: Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients. This is a remote (U.S. based) position however occasional travel to customer locations will be required as needed to support program deliver conduct training and build relationships The Customer Success Manager II is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables. Provide incremental revenue and increase profitability for a portfolio of Revive contracts. Implement, promote and manage programs. Develop relationships with key contacts, provide consultation and program troubleshooting. Assist client companies by identifying their unique health risks and assist in the development of system-wide action plans. Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned. Duties • Manages assigned book of business, • Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter), • Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases, • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments, • Available for organizational consults, • Oversees implementation process to ensure that it is set up in accordance with contract and program strategy, • Conducts orientations as requested, • Evaluates program results and delivers quarterly reports to customers, • Sends referrals for any new sales (new logos) to Sales Directors, • Proactive outreach and relationship building with POCs, • Assists with follow ups on any customer complaints, • Educates customer/broker on scope of service, • Responsible for account retention, • Enters consults/contacts in CRM, • Identifies red flags for accounts at risk, • Direct all contract saves for all assigned accounts, • Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities, • Consults on strategies and solutions with customers, • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services, • Polishes and delivers proposals and sales presentations to assigned customers, • Bachelor’s degree in related field and at least 2 years' professional experience working in customer service field; EAP industry expert, consultative skills, account management experience., • Required certifications

___ is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline, improving outcomes for patients and operators alike. We are trusted by leading U.S. health systems including HCA, Sutter Health, Advent Health, Trinity Health, and the U.S. Department of Veterans Affairs. Backed by Goldman Sachs, we have scaled rapidly over the last two years and are now building the foundation required for the next phase of durable, disciplined hyper growth. Position Title: Customer Success Manager – Enterprise Accounts (West Region)Reporting Relationship: Reports to Director, Customer Success EnterpriseLocation: Remote. Candidates must be located in the Western United States.Role Overview: The Customer Success Manager - Enterprise Accounts owns the post-deployment success of strategic enterprise healthcare customers. This role partners closely with clinical, operational, IT, and executive stakeholders to drive adoption, value realization, measurable ROI, renewals, and expansion across ___’s platform. • Strategic Customer Ownership, • Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner., • Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI)., • Build strong relationships across clinical, operational, IT, and executive stakeholders., • Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization., • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction., • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth., • Customer Success Practice & Scale, • Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes., • Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement., • Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization., • Provide input on processes, tools, and workflows that improve team efficiency and customer impact., • Cross-Functional Collaboration, • Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences., • Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements., • Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value., • 6+ years of Customer Success experience in the healthcare space, supporting enterprise healthcare organizations., • Self-starter with the ability to hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast-paced, growth-stage environment., • Comfortable operating in an environment of continuous change, while remaining effective and impactful for customers., • Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments., • Strong understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies., • Experience driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms., • Demonstrated executive presence, with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level., • Strong problem-solving skills with an ownership-oriented mindset.

Who is Eleos Health? Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do. We’re looking for an experienced Customer Success Team Lead to lead and scale a team supporting Enterprise customers in a high-growth SaaS environment. This role is equal parts people leadership, operational rigor, and customer advocacy. You’ll be accountable for team performance, customer outcomes, and building repeatable, scalable CS motions as the company continues to grow. This is a hands-on leadership role for someone who has managed complex, high-value accounts, understands executive stakeholders, and knows what “great” looks like at scale. You’re an experienced Customer Success leader who thrives in a high-growth, ambiguous environment and brings calm, structure, and focus to complexity. You’ve partnered with Enterprise customers, navigated multi-stakeholder organizations, and understand how to balance customer value with commercial outcomes. You’re a player-coach: comfortable rolling up your sleeves when needed, but equally effective at coaching, developing, and holding a team accountable. You’re known for clear communication, sound judgment, and the ability to influence internally while being a strong voice for the customer. You’re energized by solving complex problems, improving systems and processes, and helping both customers and your team succeed at scale. • Foster a high-performing, collaborative team culture focused on impact, growth, and continuous improvement, • Own and evolve Enterprise CS best practices across onboarding, adoption, health, renewals, and expansion, • Partner closely with Sales, Product, and Support to align on account strategy and customer outcomes, • Surface and synthesize customer feedback to inform product and go-to-market decisions, • Use customer data and insights to proactively identify risks and opportunities across the portfolio, • Monitor customer health, usage, and engagement across Enterprise accounts, • Provide regular reporting and insights on customer outcomes, retention, and team performance, • Translate data into actionable recommendations for leadership Qualifications: • 5+ years of experience in Customer Success, Account Management, or related roles, with at least 2 years in a leadership position., • Ability to lead, motivate, and develop a high-performing team., • Experience with SaaS products, ideally in global startup environment, • Ability to articulate value, confidently handle objections, and resolve customer issues, • Experience interacting and presenting at all levels of an organization, • Excellent communication and interpersonal skills, with a customer-centric mindset., • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment, • Ability to travel (30%), • Demonstrated success managing long-term partnerships in large organizations, • Strong analytical skills and the ability to interpret data to drive decisions., • Proficiency in CRM and Customer Success software tools., • Located in EST/ CST timezones This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. We have • A product that positively impacts people's lives every single day., • A team of amazing people with a shared vision and the infinite drive to make it happen, • The base pay range for this position is $145,00-155,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location., • In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%, • Flexible PTO + Additional mental health days off you can take any given moment simply because you need them., • Fully remote work environment, • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. • Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals., • Drive Operational Excellence & Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency., • Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability., • Lead Change & Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity., • Lead & Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards., • Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service., • Data, Insights & Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention., • Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness., • Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. • 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment., • 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally)., • Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes., • Experience leading teams through transformation, change management, or significant operational evolution., • Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions., • High comfort working with data, including customer experience metrics, operational performance, and trend analysis., • Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: • Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model., • Building strong relationships with Support, Operations, Product, and Revenue leaders., • Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: • Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation., • Partnering with Operations to establish reporting frameworks and dashboards., • Setting KPIs and stretch goals aligned to customer and business priorities., • Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: • Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience., • Driving measurable improvements in CSAT, resolution metrics, and operational performance., • Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: • Delivering measurable gains in support efficiency, customer satisfaction, and retention., • Optimizing the global support model for future scale., • Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents., • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources., • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)., • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind., • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year., • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family., • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being., • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet., • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations., • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: • Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually, • Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package ___ to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest ___. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at . Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) ___ and (2) ___. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review ___.

• Flexible position with option to work In-person (in San Luis Obispo, CA, Denver, CO, Nashville, TN, Salt Lake City, UT, or Jackson Hole, WY) or fully remote, • Large equity stake + competitive salary + benefits, • Will work directly with the VP build the CS function from ground up, • Full-cycle customer success including onboarding, implementation, expansion, and retention, • You have knowledge, experience and/or interest in working with and for customer marketing/advocacy teams, product marketers, and content marketers, • You are passionate about evangelizing the customer marketing/product marketing space, • You are empathetic and highly driven to make customers successful, • You understand how customer pain points can help drive product development and business growth, • You have excellent project management and communication skills, and are confident juggling many high priority customers, • You’re highly adaptable, easily acclimating to a growing startup environment, • You have a growth mindset and view setbacks as learning opportunities, not failures, • You’re excited to create, shape and improve new processes and workflows, • You've built Customer Success/Account Management playbooks or processes in both 1:1 and 1:many motions, • You’ve led onboarding, implementation, and renewal conversations with enterprise clients - you understand how to liaise /project manage with both C-levels and entry-level employees alike, • Be the primary point of contact for new customer implementations, including managing various stakeholders, client expectations, scope, and success criteria, • Drive onboarding by running training sessions for end users across marketing, sales enablement, and content to ensure they see maximum value out of UserEvidence, • Learn the product inside and out to be a trusted advisor to our customers, • Drive adoption, retention, and expansion for existing client base, • Identify new expansion and cross-sell/upsell opportunities, partner with Sales counterparts to close renewal deals, • Proactively identify customers who aren’t maximizing their usage and create action plans to reach success, • Find repeatability in processes and build documentation to help scale the CS/AM function, • Build self-serve materials (help articles, video tutorials, and more), • 3-5 years experience in a customer-facing role, ideally in a B2B SaaS startup environment, • Experience defining and executing on end-to-end customer success strategies (implementation/kickoff, project management, engaging/reengaging stakeholders, identifying/mitigating churn risk), • Strong presentation skills - ability to command a room of C-levels and ICs alike, • Strong empathy and ability to connect with others and understand their situation, • Intellectual curiosity - you have the ability to create, understand systems, and experiment/tinker to figure out better ways of doing things, • Competitive comp, bonus, and equity plans, • Flexibility to ber in person (in San Luis Obispo, Nashville, Denver, SLC, Jackson Hole) or fully remote, • Health+Dental+Vision Insurance for you (and any dependents), • Incredible training and career growth opportunity

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are looking for an opportunity to be involved with a team of individuals who are working for one of our cutting-edge clients solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively. Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines advanced ServiceNow technical knowledge with strategic creative thinking to design and implement specialized solutions, blending out-of-the-box features with custom-engineered approaches to meet the demands of unconventional customer environments. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules. The candidate will need the ability to translate business and technical requirements to effective solutions. To succeed in this role, the candidate will need a strong history with HAM, SAM, Discovery, and preferably is also a ServiceNow Certified Application Developer (CAD). Key Responsibilities • Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations., • Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications., • Provide strategic, authoritative guidance to the client on HAM and SAM best practices, • Implement, maintain, and customize Discovery within one or more restricted environments., • Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations., • Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations., • Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards., • Work with Business Analysts and stakeholders to translate business requirements into technical specifications., • Lead technical workshops to review design, architecture, and configuration approaches., • Support end-to-end project delivery including sprint planning, testing, and deployment., • Provide technical guidance to junior developers or project teams., • Develop and support integrations using REST, SOAP, APIs, and IntegrationHub., • Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange., • Troubleshoot issues, perform root cause analysis, and optimize system performance., • Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio)., • Ensure compliance with security, privacy, and audit requirements., • Contribute to documentation of technical specifications, release notes, and solution designs., • Active DoD Secret clearance (at minimum), • Bachelor’s degree in Computer Science, Information Systems, or related field., • 3–5+ years of ServiceNow development or technical consulting experience, • Proven ability to translate complex business requirements into functional, scalable designs, • Proven experience delivering at least one full-cycle ServiceNow implementation., • Direct experience implementing Discovery and managing Midservers., • Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture., • Experience with Flow Designer, IntegrationHub, and Service Portal development., • Hands-on experience with ServiceNow integrations and API-based data exchange., • Familiarity with Agile delivery (Scrum or SAFe)., • Strong understanding of ITIL and enterprise service management practices., • Excellent problem-solving and debugging skills., • Certified Implementation Specialist – Hardware Asset Management, • Certified Implementation Specialist – Software Asset Management, • Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred), • Certified Implementation Specialist -- Discovery, • ServiceNow Certified System Administrator, • CompTIA Security+ SE (or better or equivalent), • DoD Active Secret clearancePreferred Qualifications, • ITIL v3 or v4 Certification, • ServiceNow Certified Application Developer (CAD), • Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSMLocation, • RemoteWindward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.

Role: Principal Customer Success Manager Location: Remote (MS) — must reside in Massachusetts. We're currently only set up to employ in a limited number of US states. Candidates outside of MA unfortunately can't be considered for this role. We're looking for a Principal Customer Success Manager to own and grow our most important enterprise relationships across North America. You'll be the most senior individual contributor on the US CS team, working with a focused book of our highest-ARR clients and setting the standard for how we deliver value at the enterprise level. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the Manager of Customer Success, you'll own a focused portfolio of our most strategic North American enterprise accounts — large, complex organisations with multiple stakeholders, significant ARR and high expectations. These are clients where the relationship matters as much as the product, and where the quality of CS work directly affects retention and revenue. You'll take full ownership of the commercial relationship, lead executive engagement and ensure clients see clear, measurable value from Ometria. This is a highly cross-functional role — you'll work closely with our North American Sales team on renewals and expansion, partner with customer and technical teams across the business to deliver for your clients, and have regular visibility with our founder and CEO on the performance and health of our most important accounts. You'll also be a go-to resource for the wider CS team — sharing your approach, contributing to how we build and refine our customer success practice, and helping more junior CSMs navigate complex account situations. What you'll be doing Retain your customers, secure renewals and hit retention targets • Own the renewal cycle for your book of business end to end, identifying risks early and resolving them before they escalate, • Build and maintain a clear picture of customer sentiment across all stakeholders — from end users to C-suite — and take action when something is off, • Act as a vocal internal advocate for your customers, coordinating cross-functional teams to resolve challenges quickly, • Own end-to-end commercial negotiations for renewals and expansions across a portfolio of high-value North American accounts, working within Ometria's pricing model, • Identify and close upsell opportunities that genuinely reflect value delivered, • Develop genuine relationships with CMOs, CTOs, CEOs and marketing and technology leads across large, multi-stakeholder enterprise organisations, • Maintain multi-threaded engagement plans that anticipate where senior conversations are needed and ensure the right Ometrians are involved, • Become an expert in both the Ometria platform and the ecommerce and retail marketing landscape, • Lead Business Reviews, strategic marketing assessments and account planning sessions that connect platform outcomes to your clients' business goals, • Share your methodology and experience with team members, contributing to playbooks, account approaches and how we raise the bar on CS practice at Ometria, • Step in to support complex or escalated situations across the wider team when needed, • Provide thoughtful input to CS leadership on how we continue to improve as the team grows About you • 7+ years of Customer Success experience in an enterprise SaaS organisation, with a proven track record of owning large, complex, multi-stakeholder accounts with significant ARR — ideally with exposure to retail, ecommerce or MarTech, • Executive presence — you're comfortable and credible in conversations with CMOs, CTOs and CEOs at major enterprise organisations, and you know how to adapt your approach depending on who's in the room, • Commercial sharpness — you spot risk and opportunity in account data, and you can navigate commercial conversations with confidence. You don't wait to be asked, • Relationship depth — you build relationships that go beyond the day-to-day contact. Your clients trust you because you consistently deliver and tell them what they need to hear, not just what they want to hear, • Data fluency — you're comfortable working with and interpreting performance data, and you can turn it into a clear narrative that lands with marketing and commercial stakeholders alike, • Technical credibility — you don't need to be an engineer, but you understand enough about how Ometria works technically (APIs, data feeds, integrations) to hold your own with technical stakeholders and know when to escalate The salary range for this role is $170,000 to $200,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

About Us We are a leading gastrointestinal health company delivering minimally invasive diagnostics to transform access to esophageal care. Our ___ combines a simple, swallowable device with cutting-edge laboratory biomarkers and analytics to detect esophageal cancer and its precursor, Barrett’s esophagus. Operating across the US and UK life-science hub, with hybrid, remote and onsite teams, we are expanding our pipeline to address new high-impact targets across gastroenterology and related fields. You’ll join a close-knit team of experts in our field who collaborate daily to translate breakthrough ideas into real-world solutions. At ___, every voice matters. Whether you’re in R&D, Commercialisation, Medical Affairs or Operations, you’ll have the chance to lead projects, influence strategy, and broaden your skill set across the company. We champion diverse backgrounds and perspectives, fostering an inclusive culture where everyone can thrive and innovate. If you’re inspired by purpose, motivated by challenge, and eager to make a meaningful impact on patient lives, we’d love to hear from you. We usually recruit on a rolling basis with the following four stages: • Initial Conversation – An online meeting with Maddie, a member of our People team, to learn about your skills & experiences and for you to explore what it is like to work with us., • Line Manager Interview – An online meeting with the hiring manager(s) to specifically discuss the role further., • Team Interview & Assessment – An onsite opportunity to meet the wider team, sometimes accompanied by an assessment or presentation on a topic related to the role., • Final Interview – An online meeting with our CEO to discuss your goals and the company’s history and vision. Job Summary As the Customer Success Manager you will play a hands-on role in setting up and owning end-to-end success for Cyted’s early-stage diagnostics. Partnering closely with the Chief Commercial Officer - US and the Sales team, you will directly lead customer onboarding, training, and ongoing engagement - building trusted relationships with clinicians, administrators, and operational staff. As a highly client and site facing role, you will set the tone for communication with US healthcare customers, ensuring seamless adoption, retention, and growth of Cyted’s medical device. You will be the operational backbone of customer delivery, including scheduling, logistics, reporting, and CRM management. Establishing Cyted’s customer success function from the ground up, you will design processes, systems, and best practices while personally managing key customer accounts. As the business scales, you will lay the groundwork for future team growth and leadership, ensuring a strong foundation for predictable renewals, adoption, and customer satisfaction. Acting as a strategic partner, you will clarify customer objectives, define success measures, and drive utilisation to deliver clinical and operational value. This requires proactive monitoring of account health, identifying risks and opportunities, and ensuring feedback informs Cyted’s products and processes. You will triage and resolve customer enquiries, serving as a key liaison across sales, billing and laboratory teams to ensure timely and effective issue resolution. Working Pattern and Location The role is a full-time position with a standard 40 hour working week. The role holder may be required to work flexibly. The Customer Success Manager - Diagnostics will be remote based, located on the eastern time zones and may need to visit other company sites when and if required. What you will be doing Operational Implementation, Delivery and Team Ownership • Build Cyted’s customer success function end-to-end, designing customer-focused, regulatory-aware frameworks, processes, and tools to support healthcare providers using medical device and diagnostics solutions., • Own delivery of high-value clients, ensuring adoption, renewals, and growth through responsive, problem-solving account ownership and scalable best practices., • Set clear goals, success measures, and reporting methods to monitor customer health and performance., • Lead collaborative, cross-functional partnerships with product, support, operations, and commercial teams to ensure seamless delivery and rapid issue resolution., • Establish and oversee all customer operational workflows and account administration, ensuring accuracy, consistency, and regulatory compliance., • Track and analyse customer performance data to identify adoption trends, usage gaps, and opportunities for improvement or expansion., • Create the groundwork for future team growth by defining smooth and scalable structure, capabilities, and onboarding processes., • Proactively monitor account health through regular check-ins, usage analysis, and performance reviews - proactively identifying risks early and taking corrective action., • Act as the primary point of contact for healthcare customers, leading end-to-end success with minimal oversight and high ownership., • Build and maintain relationship-driven, trusted partnerships with clinicians, administrators, and operational teams to drive satisfaction, retention, and growth., • Earn customer confidence as the first line of support for customer enquiries, problem-solving across technical, operational, clinical, and administrative domains., • Maintain clear, transparent, and responsive communication with customers throughout issue triage, progress, and resolution., • Record all interactions, escalations, and outcomes in CRM or ticketing systems to ensure traceability and learning. How we work At Cyted, how we work matters just as much as what we build. Our values shape how we partner with healthcare providers, support clinicians, and ultimately deliver earlier, better care for patients. As a Customer Success Manager in the US, you’ll bring those values to life through the way you work with customers every day - hands-on, accountable, and deeply invested in outcomes. We care deeply about the patients and clinicians who rely on our diagnostics. For you, care means being close to the detail: making sure sites are set up properly, workflows actually work in real clinical settings, and customers feel supported at every step. You’ll take the time to understand the pressures on healthcare teams and do whatever it takes to remove friction - whether that’s solving a scheduling issue, fixing a process gap, or jumping on a call to unblock a site. This is a role for someone who will own the basics as well as the bigger picture. You won’t just design customer success processes - you’ll run them. You’ll manage onboarding, training, troubleshooting, reporting, and follow-up yourself. You will be happy to execute with any task, if it helps a customer succeed. You’ll build credibility by being reliable, responsive, and willing to get your hands dirty. We aim high, but we’re practical. We’re scaling in a complex, regulated healthcare environment, and we need people who are comfortable operating in that reality. You’ll help establish what great customer success looks like for Cyted in the US - building repeatable processes while staying flexible enough to handle the nuances of each clinical partner. Experience in healthcare, diagnostics, or medical devices will help you navigate regulatory expectations, clinical workflows, and stakeholder dynamics with confidence. You’ll be expected to dive deep into the details. You’ll understand how our diagnostic fits into clinical workflows, how sites operate day to day, and where things can go wrong. You’ll spot issues early, connect the dots across commercial, operations, lab, and product teams, and solve problems rather than passing them along. We encourage you to challenge and then commit. You’ll have a voice in shaping how customer success works at Cyted - what we prioritise, how we engage customers, and how the function grows over time. You’ll question what isn’t working, propose better approaches, and then commit fully once a direction is set. Above all, we deliver. This role is about momentum and follow-through. You’ll be the person customers rely on, the one who closes loops, fixes issues, and ensures adoption actually happens. Every site you support, every problem you resolve, and every relationship you strengthen helps Cyted bring earlier cancer detection to more patients. This is how we work at Cyted. If you’re a hands-on, healthcare-aware Customer Success Manager who takes pride in doing the work, we should talk. Person Specification We’re seeking a proactive, hands-on and relationship-driven Customer Success Manager who thrives in fast-moving environments and combines strategic insight with operational excellence. The ideal candidate will have excellent experience managing healthcare or diagnostics partnerships, with empathy, communication skills, and analytical mindset to ensure Cyted’s customers are fully supported and set up for success. • Bachelor’s degree in Life Sciences, Healthcare, Business, or a related field (preferred, but not essential with relevant experience)., • 3–5 years’ experience in a customer-facing role such as customer success, account management, operations, or support., • Experience working in healthcare, diagnostics, or medical technology environments., • Proven ability to triage, manage, and escalate customer issues in a structured, professional, and timely manner., • Excellent communication and interpersonal skills, with confidence engaging clinicians, administrators, and operational teams., • Strong organisational and time-management skills, able to manage multiple customers, workflows, and priorities simultaneously., • Hands-on, practical problem-solving approach, comfortable resolving routine issues independently and escalating when appropriate., • Understanding of healthcare operational workflows, including onboarding, training, scheduling, and customer support processes., • Experience using CRM, ticketing, or reporting tools to track customer interactions, issues, and outcomes., • Customer-first mindset with a proactive, solution-oriented approach to driving adoption and satisfaction., • Adaptable and self-directed, comfortable working in a fast-paced, remote-first environment., • Collaborative team player, able to work effectively across commercial, operations, laboratory, and product teams., • Resilient and dependable, able to stay calm and effective in regulated, high-stakes healthcare settings. Benefits At Cyted, we believe people do their best work when they’re supported, trusted, and cared for. We offer a comprehensive and competitive benefits package that reflects our commitment to your wellbeing, development, and long-term success. Financial & Retirement Benefits: • 401(k) Safe Harbor Plan with employer match:, • Dollar-for-dollar match on the first 1%, • 50 cents on the dollar up to 6%, • Automatic enrolment after 2 months, • Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growthHealth & Insurance Coverage:, • Access to the company's medical insurance with company contributions of up to $1000/month, • Access to self-pay vision and dental insurance options, • Life Insurance: 3x your annual base earnings, employer-paid, • Long-Term Disability (LTD): 60% of base salary up to $10,000/month,, • Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks, • Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeingLeave & Time Off:, • 20 vacation days per year, • 8 sick days, • 8 paid holidays, • Parental Leave:, • 6 weeks fully paid primary caregiver leave, • 2 weeks fully paid secondary caregiver leave, • Holiday Purchase Scheme: Buy up to 5 extra vacation days per yearLearning, Development & Culture:, • Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role, • Regular Company Events: Including summer and holiday parties, team socials, and more

Brale is building the future of programmable finance with compliant, blockchain-native infrastructure. We help businesses launch, scale, and operate digital asset programs with confidence. Customer Success is at the core of how Brale accelerates launches, drives sustainable outcomes, and creates trusted customer value. As Brale’s first Customer Success hire, you won’t just support clients, you’ll shape hey build and benefit from stablecoins from day one. Every launch, onboarding, and proactive solution you deliver will set the standard for how we scale trust in stablecoins and programmable finance. This founding role sits at the intersection of customer experience, technical execution, and growth. You’ll own the journey post-signature, guiding clients from first integration to ongoing value, while building the systems, playbooks, and culture that make Brale’s CS function both responsive and anticipatory. Your work will accelerate time-to-live, drive adoption and retention, ensure compliance, and uncover new opportunities across currencies, chains, and workflows. In short, you’ll turn customer relationships into Brale’s most powerful growth engine and play a central role in building multiple $100M+ ARR business lines. * Act as the founding individual contributor. Own onboarding, relationship management, and customer growth while establishing Brale’s Customer Success foundation. * Build, evolve, and scale an AI-powered LLM to serve as the front line for Customer Success, ensuring proactive engagement, consistency, and efficiency at scale. * Create modern processes for issue management, escalation, and cross-functional resolution, with accountability to clear customer SLAs and business outcomes. * Transition into leadership by strategically hiring, onboarding, and coaching team members where human expertise adds the most value via a lean, technology-enabled CS discipline. * Serve as the directly responsible individual (DRI) for getting clients live on Brale, thereby owning the journey from signed agreement to first live transaction. * Lead end-to-end client onboarding, with a focus on speed, clarity, and customer confidence. * Implement systematic processes for ticketing, sandbox/prod setup, and API integration * Deliver a frictionless onboarding experience that reduces churn risk * Define explicit success metrics for each program (issuance volume, transactions, revenue share, SLAs) * Lead QBRs and health reviews to drive adoption, retention, and expansion * Identify opportunities to extend programs across chains, currencies, and new workflows * Ensure customer programs operate within approved flows of funds and regulatory frameworks * Coordinate attestations, reporting cadences, and compliance checkpoints in coordinate with Brale Compliance discipline * Provide best practices for API usage, automations, and runbooks * Triage and escalate customer issues with clear SLAs * Identify and flag recurring issues or patterns across customers, ensuring they are prioritized and resolved working with Product, Engineering, and Operations. * Capture structured feedback informing roadmap, process improvement and case studies * Establish CS playbooks, dashboards, and customer health scoring models * Collaborate cross-functionally with Sales, Product, Eng, Finance, Legal and Compliance * Time-to-live ≤ 30 days from signature to first mint * Time-to-value ≤ 60 days to first revenue share payout * Retention: ≥95% logo retention; ≥120% net revenue retention * 100% compliance hygiene and on-time attestations * CSAT ≥ 4.7/5 * 5-7 years of progressive experience in Customer Success or related roles, demonstrating the ability to be both a strong do-er and an effective leader, either as a top individual contributor ready to step into leadership or as an established leader with 2–3+ years managing CS. * Blockchain-native or deeply passionate about crypto and payments. Experienced in fintech. * Well versed working cross functionally with compliance, legal, risk and finance functions * Entrepreneurial mindset: thrives in ambiguity and building from scratch * Ability to manage escalations and provide calm leadership in high-stakes moments * Multidisciplinary fluency across technical, legal, and operational contexts * Strong ability to build and maintain relationships with client leadership * Hands-on experience with Intercom, Slack/Telegram support, and/or AI-driven CS tools * Available in U.S. time zones with flexible responsiveness to customer needs * Founding Customer Success role with direct impact on Brale's trajectory * You enjoy learning something new every 9 minutes. * Opportunity to build CS systems and culture from the ground up * High-growth environment with exposure to cutting-edge blockchain applications * Collaborative, ambitious, and mission-driven team

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the Role Socure's mission is to verify 100% of good identities in real time and eliminate identity fraud across the digital economy. We're hiring a Developer Marketing Lead to own how Socure shows up with the developer and technical buyer audience — from the first API call to a fully deployed integration. You'll serve as the primary voice, strategist, and executor for developer-facing go-to-market efforts, acting as the connective tissue between Product, Engineering, and the field. This is a highly strategic, hands-on role for a senior marketer who thrives at the intersection of technical depth and commercial impact — someone who can speak fluently with engineers while driving the pipeline metrics that matter to sales. Location Requirements: We are currently only able to hire candidates located in one of our location hubs: New York City, NY; Washington, DC; Seattle, WA; Miami, FL; San Francisco, CA. What You'll Do Developer Positioning & Messaging * Define and execute a developer marketing strategy that spans awareness, activation, and retention across Socure's API and platform products. * Develop clear developer ICPs, technical value propositions, use cases, and competitive positioning that resonate with engineers, architects, and technical decision-makers. * Partner with Product and Engineering to embed differentiated data, capabilities, and insights into developer-facing narratives. * Translate complex AI-driven identity and fraud capabilities into compelling, technically credible content that developers trust and share. * Deliver field-ready and self-serve enablement — integration guides, technical decks, API playbooks, sandbox environments, and developer ROI tools — that accelerate time-to-value. Developer Campaign Strategy * Partner with GTM and Growth leaders to build and execute campaigns that generate qualified pipeline from technical audiences, including product-led growth motions. * Drive awareness within developer communities, forums, and ecosystems to position Socure as the default identity infrastructure for builders. * Own developer content programs: technical blogs, docs improvements, video walkthroughs, webinars, and conference presence (e.g., developer summits, API World, fintech hackathons). * Partner with RevOps to define success metrics, analyze funnel performance, and iterate — owning the developer funnel from first touch to activation. Cross-Functional Partnership * Act as the developer marketing owner during planning cycles, QBRs, and product launches. * Influence stakeholders across Product, Engineering, Sales, DevRel, and Marketing to ensure alignment between what's built and how it's positioned. * Establish and track KPIs tied to developer signups, API activations, sandbox-to-production conversion, and technical pipeline contribution. * Bring market insights, developer community signals, competitive intelligence, and industry trends into GTM strategy discussions. What You Bring * 6–8 years of B2B marketing experience, with a meaningful portion in developer marketing, product marketing for API/platform products, or technical content strategy. * Demonstrated success driving measurable pipeline and product adoption through developer-focused programs and technical go-to-market motions. * Strong ability to translate complex, AI-driven or data-centric technology into clear, compelling narratives for technical audiences — without losing the nuance. * Experience partnering closely with engineering and product teams, and influencing cross-functional stakeholders without direct authority. * Analytical rigor and a track record of tying developer marketing programs to business outcomes (activation rates, pipeline, retention). * Strong project management skills and the ability to drive multiple initiatives simultaneously in a fast-moving environment. * Bonus: hands-on experience with API documentation, SDKs, developer portals, or product-led growth strategies. Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly. Follow Us! ___ | ___ | ___ | ___

About the Staff Product Manager, MarTech at Headspace: We are seeking a Staff Product Manager, MarTech to craft and optimize the member journey, driving acquisition, deeper engagement, and lasting retention by connecting with our members at the right moments, in the right channels. You will own the strategy and execution to ensure a single, cohesive, and personalized member experience across all communication channels and products (web, mobile, push, email, SMS). You will be the product leader responsible for defining the long-term vision to maximize sustainable, high-quality member growth and achieve market leadership by creating a delightful, seamless member journey from discovery to becoming a loyal, lifelong user. Success in this role requires a deep understanding of our members and a strong focus on leveraging data and technical growth infrastructure to deliver highly personalized, context-aware communications that truly resonate. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey. This role will require strategic leadership, clarity, and curiosity to scale our Outbound MarTech capabilities. What you will do: As a Staff Product Manager, MarTech, you will be responsible for a variety of tasks crucial to the success of the Headspace Product team. Your day-to-day responsibilities will include: • Craft Cohesive Member Journeys: Own the product strategy for integrating and orchestrating all lifecycle marketing channels (in-app promotions, push notifications, email, SMS) to deliver a seamless, coordinated, and impactful experience for every member., • Enable Member-Centric Growth: Define and manage the technical infrastructure and data foundation required to understand member behavior and power highly effective, personalized communications, including marketing measurement capabilities and CAPI implementation., • Orchestrate Member Engagement: Lead the product development for Lifecycle Automation, including trigger mapping and intelligent channel choice, to ensure every member receives the most timely and relevant communication without being overwhelmed (frequency capping logic)., • Optimize the Member Experience: Drive a culture of data-driven growth by leading the strategy for Experimentation & Optimization (A/B/n Testing), ensuring we are constantly learning what truly serves our members best, and developing robust Incrementality Testing capabilities using "Holdout Groups.", • Ensure Member Trust & Accessibility: Take product ownership of key operational metrics like Deliverability & Privacy Compliance, focusing on maintaining sender reputation, managing consent ledgers with integrity, and optimizing mobile push delivery rates to ensure our message is accessible and trusted., • Deeply Understand and Serve Our Audiences: Enhance outbound personalization capabilities by leveraging dynamic content creation and refining Audience Segmentation tooling (e.g., identifying "Power Users," "At-Risk Users") to ensure every outbound communication is relevant, valuable, and deeply personalized for the member., • Drive Cross-Functional Impact: Partner closely with Core & Personalization Product, Engineering, Data Science, Performance & Lifecycle Marketing, and Legal teams to align our efforts and ensure the successful execution and adoption of the MarTech roadmap, ultimately serving the member better. What you will bring: Required Skills: • At least 5+ years of experience in Product Management, • Understanding of marketing automation, segmentation, and the technical infrastructure required for high-scale outbound communication., • Exceptional strategic thinking and analytical skills, capable of translating complex business problems into clear product roadmaps and detailed specifications., • Strong communication and interpersonal skills, with the ability to influence and align stakeholders at all levels, both internally and externally. Preferred Skills: • 2+ years specifically focused on Customer Relationship Management and/or Lifecycle Marketing platform products., • Proven track record of defining and launching successful technical products that empower marketing teams and drive user acquisition, engagement, and retention across multiple channels (mobile, web, email, push)., • Prior experience with Customer Data Platforms (CDPs) or similar data aggregation tools used for audience segmentation., • Hands-on experience managing products focused on mobile app marketing and push notification/SMS delivery., • Experience in the digital health, wellness, or consumer subscription (D2C/B2C) sectors., • A passion for mindfulness, mental health, and the mission of Headspace. Location: We are currently hiring this role in San Francisco (hybrid), Los Angeles (remote), New York City (remote) and Seattle (remote). Candidates must permanently reside in the US full-time and be based in these cities. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $140,400 - $224,250 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: • A mission that matters—with impact you can see and feel, • A culture that’s collaborative, inclusive, and grounded in our values, • The chance to shape what mental health care looks like next, • Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out ___ if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the ___. Privacy Statement All member records are protected according to our___. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see:

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days. Key Responsibilities Relationship Management * Build strong relationships with customers, understanding their goals and ensuring they are met through the platform * Conduct regular check-ins to monitor usage and overall satisfaction * Act as the primary point of contact for a portfolio of customers Customer Support and Success * Respond to support requests in a timely and professional manner * Troubleshoot issues and coordinate with the product team when necessary * Maintain records of customer interactions and feedback Retention and Growth * Monitor usage and identify churn risks early, addressing them with tailored support * Identify upsell and renewal opportunities and collaborate with the sales team to execute them Customer Support and Success * Respond to support requests in a timely and professional manner * Troubleshoot issues and coordinate with the product team when necessary * Maintain records of customer interactions and feedback Collaboration and Feedback * Provide customer insights to product and engineering teams to help shape product direction * Share trends, wins, and blockers with the broader customer success and sales teams Qualifications * Experience in customer success, account management, or a client-facing SaaS role * SaaS experience with a strong acumen for product knowledge * Strong communication and relationship-building skills * Ability to troubleshoot issues and explain technical concepts to non-technical users * Experience working with CRM or customer success platforms * Highly organized and proactive with a customer-first mindset * Located in CT/MT/PT time zone Nice to Have * Experience in construction tech or working with AEC clients is a plus What We Offer * Base salary + Incentive Plan * Health, dental, and vision insurance * Unlimited PTO and remote flexibility * Opportunity to grow your career at a fast-paced AI startup * Collaborative and innovative work environment We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry. Join us in revolutionizing pre-construction estimating with the power of AI!

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. Role Specifics • Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office, • Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.), • Reporting Structure: This role reports to the SVP, Product. Application Deadline: This role will accept applications until Friday, April 3rd, 2026 at 5PM CDT, unless otherwise posted. What You Will Own • Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle, • Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue, • Own product performance against key KPIs, including revenue, adoption, usage, and customer retention, • Develop and evolve pricing, packaging, and value propositions to optimize business outcomes, • Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis, • Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions, • Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery, • Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value Required Qualifications • 5+ years of product management experience in B2B SaaS environments, • Proven experience owning a product or product area across the full lifecycle, • Strong commercial acumen, including experience with pricing, business cases, and financial outcomes, • Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.), • Strong business judgment - ability to simplify complexity and focus on what matters most, • Deep experience in customer discovery, market analysis, and data-informed decision-making, • Excellent communication skills, able to engage both technical and non-technical audiences, • Ability to influence stakeholders and drive alignment across functions, • High ownership mindset with a bias toward action and results Preferred Qualifications • Experience working in scale-ups or growth-stage product environments, • Experience working on funnel optimization, product-led growth, and partnership-driven growth, • Familiarity with experimentation practices and hypothesis-driven development, • Experience working with operational or multi-sided platforms Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years, • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members., • A supportive team environment with emphasis on learning and development opportunities, • Our Promise: You will learn, grow, and be appreciated for your impact and contributions., • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $130,000 - $150,000 USD StarRez is an equal opportunity employer.

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (___) provides clinical tools, staff training and practice management for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Rethink Behavioral Health (a subsidiary of Rethink First) is in the digital wellbeing training in the workplace. Rethink Behavioral Health provides cloud-based treatment tools, training, and clinical support for individuals with developmental disabilities and their caregivers. The Customer Success Manager is responsible for customer retention and account growth with small and mid-sized behavioral health practices focused on the delivery of Applied Behavior Analysis (ABA) treatment to individuals with autism. The selected candidate will provide high-touch service to customers to ensure that Rethink products/services are meeting their needs, and to identify upsell/cross-sell opportunities. The ideal candidate will have experience as an ABA medical billing/Operations professional and be very comfortable learning new technologies to conduct online demonstrations with customers. Job Duties: * Meet and proactively drive to exceed quarterly and annual retention targets. * Identify account growth opportunities within an existing set of Billing customers, working closely with practice owners to showcase how the Rethink solution can support clinical and business needs. * Develop and maintain an exceptional knowledge of Rethink’s behavioral health solution and RCM services. * Oversee account metrics to anticipate customer issues and concerns. * Drive to close upsell/cross-sell opportunities by demonstrating understanding of current and long-term customer needs, proposing appropriate solutions to address identified customer needs, and consistently moving the customer toward commitment. * Resolve customer issues in an efficient, timely, and practical manner. * Serve as a customer advocate internally to ensure support tickets are being addressed quickly. * Collaborate with the Revenue Cycle Management team to provide customer updates and to address customer concerns. * Collaborate with the product team on identifying future product development priorities to drive account growth. * Manage customer satisfaction surveys and responses. * Complete and submit required reports such as forecasts, activity reports, and expense reports on a timely basis. * Enter and maintain data accurately into Salesforce.com including meetings, contacts, updates and forecasts. * Use Teams to conduct effective online meetings. Characteristics: * Track record of exceeding quota or showing significant annual year over year growth. * Experience in behavioral health and ABA medical billing * Excellent verbal and written communication skills. * Strong customer relationship management skills. * Ability to position Rethink solutions and communicate key messages to practice owners and key decision makers. * Self-motivated individual who thrives on doing a job well and has the initiative and drive to excel. * Ability to effectively prioritize, organize, and perform a variety of concurrent tasks. * Proficiency with Microsoft Excel, Word, and PowerPoint applications. * Experience utilizing electronic medical billing platforms. * Experience using Salesforce.com and Gainsight are desirable. Requirements: * Bachelor's degree in psychology, education, business or related field * Must be comfortable working with technology and fluent in Microsoft Office * Experience with autism/ABA/ABA billing * Experience working with a SaaS (software) company highly preferred Location: Remote opportunities are available to candidates who reside in the following states: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI Our commitment to an inclusive workplace RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities. #remote

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. As a Senior Product Manager, you are on a mission to identify and solve our customers’ most perplexing challenges. You develop the vision and strategy for your product while achieving and maintaining alignment from executive stakeholders and your team. You lead your team on the prioritization, discovery, development and launch of solutions that support progress on your strategy and toward your vision. Your relentless focus on measuring impact ensures we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space. You will report to the Director of Product Management, Order, and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC. • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement., • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives., • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment., • Known expert on multiple products, customers, user personas and their respective pain points., • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations, • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights., • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability., • Ensure economic viability by managing budget and securing executive approval for major cost increases., • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI., • Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention., • Manage, mentor, and support the career growth of Product Managers or Associate Product Managers., • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement., • Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience., • Minimum of 5 years experience in a software Product Management role., • Experience managing and optimizing ecommerce platforms using data, and experimentation to improve conversion, retention and revenue., • Demonstrated experience leading experiment driven product development, with measurable impact on customer experience and business outcomes., • Proven ability to leverage data to define success metrics, identify growth opportunities, and guide product strategy., • Experienced track record of consistently delivering on your team's product objectives., • Able to collaborate with and influence senior executives, effectively communicating product vision and strategy, and driving alignment on high-impact initiatives., • Strong cross functional leadership with a proven ability to collaborate effectively with Design, Engineering, Product Marketing and Customer Success to deliver aligned outcomes., • Able to present complex ideas clearly and persuasively, navigate organizational dynamics, and build strong relationships at all levels of the organization., • Able to leverage a toolkit of proven strategies and techniques to tackle complex challenges, initiate feature initiatives, and drive accelerated progress., • Lead changes as new information arises, making sound tradeoff decisions to support customer and business needs

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at ___. What we’re looking for We're looking for a Principal PM to own one of our most strategic product bets. This is a role for someone who thinks in systems, operates at the intersection of product and platform, and knows how to turn a long-term vision into a quarterly plan that actually ships. You'll work at the senior individual contributor level with a player-coach remit, setting strategy, influencing cross-functional teams, and developing the PMs around you. This is not a role for someone who wants to manage up and delegate down. It's for someone who still loves the work What you’ll be working on • Own strategy and roadmap for a high-priority initiative with direct revenue impact, • Define the long-term vision while staying close enough to execution to catch when things drift, • Influence and align cross-functional teams such as engineering, design, data, and adjacent product orgs, • Mentor and elevate the PMs around you through example, not just feedback, • Bring commercial rigor to every roadmap decision connecting features to outcomes, • Work with platform and infrastructure teams to define what capabilities are needed and in what order We’d love to hear from people with • 8+ years in product management with a track record of owning complex, cross-functional bets, • Deep experience in one or more of: workflow automation, orchestration, engagement, or growth product loops, • Strong strategic long term and short term instincts, • Commercial orientation thinking about revenue impact, retention, and activation as naturally as you think about user experience, • Proven ability to influence without authority across large, matrixed organizations, • Providing player-coach energy to be in the room where the hard decisions get made, not just reviewing the output, • Comfort with AI and data as product primitives — you know how to build things that feel intelligent, • Experience at a SaaS company serving SMB or mid-market customers, • Background in integration-heavy products or platforms with rich API ecosystems, • Familiarity with AI-powered recommendation or next best action systems The base pay provided for this position ranges from $208,250.00/year - $208,250.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the ___ to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with___, opening new hubs in ___ and ___, crossing the threshold of ___, and earning recognition as one of the Most Inspiring Workplaces across ___ and ___. We live our___—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. Your data For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our ___. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.

🔍 What we're looking for: Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships. 📍Location: Hybrid - Orlando, Florida, US or Remote, US ✅ Responsibilities Customer Relationship Management: * Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support. * Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns. Strategic Guidance: * Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions. * Develop and execute success plans tailored to customers' strategic goals and operational workflows. * Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. Operational Excellence: * Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving * Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. * Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs. * Track and analyze key metrics related to Humata’s performance and to inform proactive strategies. Customer Advocacy: * Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance. * Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements. Renewals and Growth: * Drive customer retention and renewals by consistently demonstrating value. * Identify opportunities for scope expansion or additional solutions based on customer needs. Communication and Reporting: * Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals. * Prepare for and lead formal presentations to discuss account health and future plans. 🛠 Role Requirements * Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field. * 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology. * Experience working in small teams where both strategic thinking and tactical execution are required daily * Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams. * Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. * Proficient in PowerBI and data analytics * Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs). ⭐Preferred Experience & Skills: * Demonstrate ability to work effectively in small team environments and early-stage companies * Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization * Willingness to travel as required (up to 30%). Hiring Process & Timeline We are targeting a start date of June 2026 Interview Stages: * Initial phone screen with HR * Hiring manager interview * Case study & roundtable * Reference checks * Offer 🚀 Why Join Humata Health? * Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes * Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL * Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles * Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match * Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development * Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued Pay Transparency Humata Health will provide pay transparency information upon application to those in qualifying jurisdictions. Our salary ranges are based on competitive pay for our company’s size and industry. They are one part of the total compensation package that may also include equity, variable compensation, and benefits. Individual pay decisions are ultimately based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity. Humata Health is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Join us in our mission to transform healthcare while building a life that works in harmony both in and outside the office.

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a Sr. Manager of Customer Success to help build and scale our Enterprise Customer Success team. The right candidate is an experienced manager with a proven ability to create programs to drive the customer adoption lifecycle throughout all Smartsheet accounts. As a Sr. Manager of Customer Success you will manage a team of Customer Success Managers and partner with the Director of Customer Success, Enterprise to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and net retention. You will report to the Director of Customer Success, Enterprise. Due to the collaborative nature of this role, ideal candidates will be based on the East Coast. You Will: • Manage a team of Customer Success Managers, • Meet or exceed set targets, • Set expectations with internal team members, develop a collaborative team culture while promoting career growth., • Empower team of CSMs to onboard and expand customer product usage while uncovering revenue opportunities., • Use data to track performance, forecast retention, and create customer insight, • Partner with Marketing, Support, Professional Services, and Sales to create a positive customer journey that delights customers, improves customer satisfaction, inspires referrals and guides account growth., • Build/refine programs to improve and scale, • Bring creative ideas to the group to help improve the next stages of the business, • Promote operational excellence across the Customer Success team, • Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities, • Other job duties as assigned You Have: • Business development, organization, team building and management passion, • Experience working in a cloud applications, • 5+ years working in a leadership capacity, • 8+ years of Customer Success or Account management experience in a technology/software environment, or Technical Account Management experience within Enterprise SaaS, • Passion and demonstrated ability for mentoring and team growth, • Experienced in managing a Customer Success or Account Management team, • Outstanding management skills across a varied set of responsibilities, • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements, • Experience and success partnering across departments, • Bachelors (BA/BS) degree Current US Perks & Benefits: • Medical/vision and dental coverage options for full-time employees, • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay), • Monthly stipend to support your work and productivity, • Flexible Time Away Program, plus Sick Time Off, • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans, • US employees receive 12 paid holidays per year, • Up to 24 weeks of Parental Leave, • Personal paid Volunteer Day to support our community, • Opportunities for professional growth and development including access to Udemy online courses, • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account, • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000 - $172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

CallMiner seeks a skilled Customer Success Director to join our Customer Retention Team. In this role, the Customer Success Director drives business value for our key business Process Outsourcing (BPO) partners by ensuring a swift realization of benefits and expertly guiding them through the Conversation Intelligence & Automation maturity curve while optimizing a Center of Excellence. They balance and prioritize both tactical and strategic customer needs to ensure robust Gross Renewal Rates (GRR) and Net Dollar Retention (Net$Ret) forecasts and results. Their primary goal is to drive adoption, retention, expansion, and long-term strategic partner growth by aligning our technology to BPO business goals and operational workflows. • Manage a portfolio of BPO partners, align goals, foster strategic partnerships, and ensuring exceptional customer experiences., • Build strong trusted advisor relationships with BPO leadership and internal CallMiner teams to enable collaboration and alignment across all levels., • Represent CallMiner as the primary point of contact for BPO partners, ensuring a single, consistent voice for escalation and issue resolution., • Lead structured onboarding and enablement programs for new and existing BPO partner implementations, including change management and rollout expert coaching tailored for the BPO environment., • Co-create and implement scalable success frameworks through Center of Excellence for repeatable best practices that BPOs can deploy across their client portfolios and industry verticals., • Support sales, marketing and our BPO partners to develop a Go To Market strategy that can drive additional revenue opportunities., • Monitor platform adoption and usage across BPO client teams, proactively identifying and addressing risks and adoption gaps., • Own retention & collaborate on growth opportunities for your BPO book of business, exceeding $8 million, by driving renewal alignment and business value discussions., • Identify upsell and cross-sell opportunities within the BPO ecosystem; collaborate closely with sales and revenue teams to develop business cases and joint strategies., • Partner with Succes Strategy to influence partner engagement models that optimize BPO success in onboarding and servicing their clients with CallMiner solutions., • Define and track outcome-focused use cases that are aligned with the goals of the BPO clients and their customers., • Use Gainsight and other platform tools to operationalize account health, align team efforts, and ensure transparent execution of success plans., • Act as a thought partner, challenging and guiding BPOs to define, build, and measure strategic Conversation Intelligence use cases that drive quantifiable business impact., • Influence the CallMiner product roadmap by collecting, consolidating, and advocating partner feedback and innovation ideas., • Collaborate with marketing to capture and promote compelling BPO success stories via case studies, events, and industry webinars., • Collaborate with cross-functional teams — sales, product, marketing, operations — to deliver seamless execution supporting BPO partner success., • Proactively identify potential issues or conflicts and lead cross-team initiatives to quickly resolve escalations and maintain partner satisfaction., • Champion operational best practices and continuous improvement methodologies that scale CallMiner’s impact within BPO customers., • 4+ years in customer success, account management or client relations., • Bachelor's degree in a business-related major or equivalent work experience., • Experience developing and managing B2B customer relationships., • Experience managing BPOs and/or channel partners., • Experience with the development, execution, and overview of account plans., • Ability to manage customer expectations and be assertive, persistent, and persuasive., • Able to engage management decision makers and influencers at any level., • Excellent communicator with strong written and verbal communication., • Demonstrated ability to understand customer requirements and translate into a quantifiable solution., • Strong financial acumen with experience supporting revenue generating or cost reduction initiatives., • Ability to effectively prioritize workload and manage changes in priority and direction., • Must be computer literate; have experience using Microsoft Office Suite and other customer centric software., • Based out of our Waltham, MA office or remote., • Potential travel up to 30%., • Bi-lingual speaker preferably Spanish language., • Prior experience in Customer Success or Account Management in a SaaS environment. CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe. At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

About us At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The primary purpose of the Field Customer Success Manager position is to build and maintain strong relationships with our most strategic customers. Customer Success Managers (CSMs) learn their customer’s business goals and help them achieve those goals through the use of Auctane products and services. CSMs look for opportunities to make a customer's account as efficient as possible, as well as look for potential areas of monetization. Responsibilities include maintaining a strong knowledge of ShipStation and E-Commerce, specifically in regard to carrier choice and understanding what services yield the highest return in company monetization. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. This position is remote and is based in Pittsburgh, PA or Greensboro, North Carolina or Raleigh, North Carolina. Travel Requirements: Spend 3-4 days per week physically with customers at their shipping locations Travel to Auctane’s home office or other training/meeting locations within the US 2-4 times per year Sales Perks: • 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One), • 🌐 Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX, • 💰Competitive Compensation Packages Salary Range for CO applicants is: $100K base + $24K variable commission. About the team The Customer Success department's purpose is to to build and maintain strong relationships with our most strategic and highest revenue producing customers. The team provides customers with exceptional service and technical expertise in shipping, logistics, software and hardware. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending and implementing Auctane products and services. What will you be doing? • Researches and analyzes current accounts for signs of efficiency and potential for monetization, • SalesForce, Looker, MGMT, • In-depth understanding of ShipStation Applications and E-Commerce markets., • Read and interpret documentation and use critical thinking to resolve issues and communicate functionality of the application to users., • Initiates escalations for cases that need more extensive troubleshooting, code changes, or other developer support utilizing a standard escalation process., • Ability to use programs like Jira, ZenDesk., • Knowledge of ShipStation’s new and existing features and integrations through release notes, documentation, and training., • Ability to research individually using resources and draw conclusions using critical thinking., • Ability to write clear and concise notes with appropriate detail following the escalation procedures., • Get in contact and meet with customers to inform them of potential savings and changes in their account that will benefit their process as well as what they are spending with their carriers., • Ability to use programs like Looker, SalesForce, and MGMT, • Knowledge of ShipStation’s new and existing features and integrations through release notes, documentation, and training., • Ability to recognize deficiencies within accounts in terms of process and workflow., • Knowledge of best practices in shipping given the customer’s selling vertical., • Knowledge of carriers and the shipping industry of the current day., • Ability to communicate complex carrier information in a way that is consumable to the customer., • Communicates trending questions, issues, and product suggestions internally, clearly and concisely., • In-depth knowledge of ShipStation, • Ability to clearly explain and define issues and expectations., • Collaborates with other departments to ensure the customer experience is seamless., • Ability to clearly explain and define issues and expectations, with all necessary details., • Assist ShipStation support staff with resolving escalated customer conversations, • Work with ShipStation support agents on tactics to help de-escalate volatile customer conversations., • Meet with customers to analyze their account for deficiencies in workflow, automation, and carrier spend, as well as look for monetization opportunities., • Travel to customer locations and provide in-person guidance and partnership, • Deliver Business Reviews and other value added materials (Carrier Cost Analysis Reports, Feature launch materials, etc) to customer in person at their business/shipping locations, • In the event of major platform issues or any kind of business interruption, join the customer in person at their location, triage the issue in real time, and demonstrate our commitment to resolution What are we looking for? • Four or more (4+) year’s of account management and/or customer service experience, • Proven experience managing 15-30 enterprise customers OR 30-50 enterprise and SMB customers, • Has experience doing quarterly in-person customer visits, • Experience with B2B or SaaS software preferred, • High School Diploma or G.E.D required, • Based locally in the Pittsburgh, Greensboro or Raleigh market. Field CSMs perform these functions while embedded in the market they serve which allows them to meet with their customer face to face as often as needed. Being based in the market they serve better enables them to build strong trust and prevent customer and revenue churn. The Tech • Salesforce, • Zoom, • Zendesk, • JIRA, • Slack, • G Suite, • Looker What do we offer? • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!, • 🌅 We offer 12 paid holidays for all of our US employees!, • 💰401k employer matching program – because your future deserves a friendly boost!, • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements., • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans., • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions., • 💪🏽We offer gym discounts to help you stay fit and healthy!, • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way., • 🔗 Employee Referral Program! We reward employees helping us find top talent!, • 💜 An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive., • 🏢 Attractive HQ in the heart of central Austin, Texas. Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.) • Sit for prolonged periods of time, • Utilize wrist and hands for a prolonged period of time, • Walk short distances, • Stand for short periods, • Speaking and conversing with others, • Lift up to 25lbs without assistance up to chest height Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents___

• Join a leading educational video platform and drive growth across the US market, • Lead a high-performing sales team while staying hands-on with pipeline and deals Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world. Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated! Ready to discover your potential with us? The role: The VP of Sales and Customer Success is responsible for leading ClickView’s growth in the United States, owning revenue performance and driving a high-performing, hands-on sales function. This role will define and execute a clear customer acquisition strategy aligned to global priorities, with full accountability for building pipeline, closing deals, and delivering on revenue targets. As the on-the-ground sales leader, you will combine strategic leadership with direct execution - leading and coaching the team while actively driving opportunities, shaping demand, and building key relationships across districts and education stakeholders. Working closely with Marketing and Customer Success, you will ensure a tightly aligned go-to-market approach that delivers qualified pipeline, strong conversion, and long-term customer value. • Own and deliver individual and team revenue targets, taking direct accountability across the full sales cycle - from prospecting and qualification through to pipeline management and closing key deals, • Partner closely with the CEO to define and execute a focused US growth strategy, translating priorities into clear weekly execution plans, • Build, coach, and lead a high-performing sales team, setting clear expectations on activity, pipeline health, and conversion metrics, • Personally drive pipeline through direct selling, strategic outbound, and local market engagement, particularly in priority districts and states, • Establish strong operating rhythms across forecasting, pipeline reviews, and deal inspection, while championing CRM discipline and ensuring accurate, high-quality reporting in Salesforce, • Collaborate with Marketing to ensure lead generation efforts translate into qualified pipeline, actively shaping campaigns based on market feedback and conversion data, • Align closely with Customer Success to drive retention, expansion, and strong customer outcomes, ensuring a seamless end-to-end customer experience, • Work with other Sales leaders to standardise management practices across regions, • Build and maintain senior relationships with key customers, districts, and government stakeholders, acting as a visible and credible market leader for ClickView in the US, • Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts, • Significant experience leading sales teams, with a strong track record in EdTech or education markets, • Proven ability to own and deliver revenue targets, building pipeline and driving deals through to close in a hands-on capacity, • Demonstrated success developing and executing go-to-market strategies that drive new business growth and expand market presence, • Experience scaling sales in new or growth markets, • Strong commercial acumen, with expertise in deal structuring, contract negotiation, and pricing to win and grow strategic accounts, • Highly effective people leader with a track record of building, coaching, and holding high-performing teams accountable to clear activity and performance metrics, • Paid leave - 20 days paid annual leave, paid sick leave and extra paid Wellbeing and Volunteering leave 🚴, • 401k match and Platinum health insurance (80% coverage) - with vision and dental included 💰, • Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠, • Generous parental leave policy - offering 16 week’s full pay 🚼, • 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎, • Learning and Development budgets - professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇, • Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️

Company Description At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale. We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care. We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network. For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all. Brief Overview Amwell is a “Customer First” organization and in 2022 we launched & introduced Amwell’s first Customer Success team, spanning all business verticals and products. We are looking for an experienced, passionate Customer Success Manager (CSM) with excellent relationship building & project management skills to join the team. Using primarily digital customer success methodologies, CSMs also leverage deep customer relationships, industry knowledge, key data insights, and a broad understanding of Amwell’s products and processes to drive increased satisfaction, adoption, and customer retention throughout the customer lifecycle CSMs serve in a hypercare capacity for at-risk or escalated customer situations requiring intensive, focused attention, to: · Proactively identify solutions & overcome barriers to satisfaction · Help them to maximize the benefits of their Amwell product portfolio · Work with them to define, track and achieve goals & KPIs · Achieve greater product adoption & utilization · Advocate to ensure that all departments within Amwell are aligned to meet their needs · Strengthen long-term relationships, by building trust and loyalty. Core Responsibilities HyperCare Customer Success Management · Provide temporary enhanced, high-touch customer success management to at-risk or escalated customers · Develop and implement targeted intervention plans for escalated customers to address their specific challenges · Once customers are successfully de-escalated, transition them back to standard digital customer success processes · Flexibly support and/or move between multiple hypercare assignments as customer needs evolve Digital Customer Success Management · Utilize primarily digital methodologies, including a queue based approach, to efficiently guide customers through the customer lifecycle from adoption to proficiency · Leverage automation, digital communications, and data-driven insights to proactively monitor customer health · Scale customer success activities across multiple accounts simultaneously using digital tools and processes · Proactively build strong relationships with customer contacts at each level of the customer organization throughout the entire partnership · Understand and help measure customers’ business goals and KPIs to develop tailored proactive outreach as appropriate, including provider engagement, product consulting, use case optimization and proactive monitoring of support issues · Collaborate closely with Sales to identify expansion opportunities in support of account growth · Leverage expert knowledge of Amwell’s software and hardware products to help customers get the most from their contracted products, including advising customers on best practices & news, clinical workflows (where applicable), consulting on configuration options, partnering with them on reporting needs reflecting their KPIs and communicating product features & functionality that benefit the customer’s business · Proactively engage with providers, program managers and other customer stakeholders to understand pain points and best practices, provide training at scale where needed, and gather feedback on Amwell’s products · Manage basic platform or program configuration needs & updates · Be a champion for documentation and alignment across internal & external stakeholders, a true customer-facing advocate with the skills and passion of a project manager · Maintain internal CRM (Gainsight) to track customer health and activity, proactively identify trends & potential risks, and to provide greater visibility to the internal organization about the customer and their needs · Manage support ticket escalations with urgency – owning internal & external coordination and messaging and develop remediation plans for at-risk customers · In general, work cross-functionally with Sales, Customer Support, Product & Engineering, and Professional Services to drive a successful overall customer relationship Travel Requirements: Limited Qualifications · A bachelor’s degree or equivalent · 4+ years of relevant experience in customer success in a SaaS environment · US based requirement given the need to access PHI · Experience working in healthcare technology and/or operations · A ‘customer first’ mindset and passion for delivering a delightful customer experience · Comfortable understanding and explaining software products to diverse audiences · High level of verbal and written communication skills · Excellent time management and project management skills · Experience at a high growth company with distributed operations · High energy level, enthusiastic, and eager to do what is necessary to be successful · Gainsight and Salesforce proficiency preferred Do Well. Live Well. At Amwell. Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day. Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members. We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are. Benefits • Flexible Personal Time Off (Vacation time), • 401K match, • Competitive healthcare, dental and vision insurance plans, • Paid Parental Leave (Maternity and Paternity leave), • Employee Stock Purchase Program, • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program, • Free Subscription to the Calm App, • Tuition Assistance Program, • Pet Insurance Salaried, Exempt Roles The typical base salary range for this position is $93,690 - $114,510. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation. Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed. Privacy Notice

TL;DR - We’re looking for a Founding GTM (Account Executive) to drive Lovable’s next chapter of growth by bringing our AI-powered software creation platform to startups and enterprises across the world. You’ll own the full sales cycle - from outreach to close - turning curiosity into conviction and conviction into contracts. If you thrive on momentum, storytelling, and multi-threaded deals, this is your arena. Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. * Proven success closing mid-market or enterprise SaaS deals * Track record of full-cycle selling - prospecting, discovery, demos, negotiation, and close * Strong communicator who can translate technical and product concepts into clear business value * Experience navigating multi-stakeholder deals across product, engineering, and leadership * Builder mindset - you’re excited to shape GTM motion and systems in a fast-scaling org * Curiosity and hunger to master Lovable’s product deeply; you lead with insight * Comfort with ambiguous, high-growth environments where speed and precision matter * Bonus: Experience selling AI or developer tools, or working in product-led growth motions * Own and run end-to-end sales cycles with precision - from first touch to signed contract * Craft strategic account plans that identify whitespace, map stakeholders, and unlock expansion * Lead compelling demos and discovery sessions, tailoring value to technical and business buyers * Collaborate cross-functionally with Product, Marketing, and Customer Success to deliver seamless onboarding and retention * Build ROI-driven business cases that connect Lovable’s capabilities to real outcomes * Maintain pipeline accuracy and forecasting discipline across all active deals * Use insights from customer conversations to influence product roadmap and GTM strategy * Champion a repeatable, data-driven GTM motion as we scale from startups to enterprise * Fill in a short form then jump on an initial exploratory call. * Discuss your experience in more depth during a round of interviews with us. * Join us for a workshop lasting 1-2 days remote or onsite. We'll see how you tick and you get to meet the team and explore whether joining Lovable feels right for you. About your application * Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. * We treat all candidates equally - if you’re interested please apply through our careers portal.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Director of Customer Success leads a high-performing organization that drives value realization, retention, and expansion across customers. This executive owns the end-to-end post‑sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to vertical specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross-functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Strategy & Leadership • Define and execute the vertical CS strategy, segmented by sub-vertical and customer tier, • Build, scale, and mentor a diverse team of Customer Success Managers and Directors., • Establish a value framework with finance-relevant KPIs, outcome maps, and executive communications (QBRs)., • Ensure successful onboarding and time-to-value with robust project governance for complex, multi-stakeholder programs., • Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives., • Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs., • Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem.Cross-Functional Partnerships, • Partner with Product on voice-of-customer, roadmap validation, beta programs, and finance-grade features (security, reporting, controls)., • Partner with Implementation teams for onboarding, reduce time-to-value, and ensure high-quality project delivery., • Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans., • Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives.Operational Excellence, • Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths., • Bachelor's Degree or equivalent (MBA optional but preferred), • 3+ years of related experience in Account Management, • 2+ Years of organizational leadership experience, • 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high-value accounts), • Ability to manage and lead during times of change and organizational transformation, • Understanding how to work growth businesses in a competitive environment, • Excellent tactical execution skills, • Strong sense of process and the ability to innovate on process tools and conventions, • Ability to craft detailed, well-written communications and proposal, • Maintain a high emphasis on teamwork, collaboration, and process innovation, • Ability to influence others through strong verbal and written communication, • Strategic mindset: self-directed, organized, analytical, and have excellent problem analysis/problem-solving skills, • Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations, • Diligent, resourceful, versatile, and able to multitaskWhy First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! More About Our Values Code, • Honor Honesty, Consistency, and Responsibility: Do the right thing, • Cultivate an environment of dignity: Show respect for the individual, • Take an Outside-In approach: Put the client first, • Think out-of-the-box: Innovate and create The salary range for this position is approximately $130-150K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. #LI-LR1 United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do ___. PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time. The Customer Success Consultant – Strategic Accounts is a trusted advisor responsible for driving adoption, value realization, and long-term success for a focused portfolio of high-value strategic customers. These customers receive a more personalized and proactive level of service, including quarterly Strategic Review meetings, collaborative Success Planning, and tailored support for budget planning efforts. This role is ideal for professionals with a strong background in customer success, account management, or consulting—particularly those who thrive in high-touch, relationship-driven environments. You will work closely with strategic U.S. and/or North American clients to align Granicus solutions with their evolving goals, ensuring they achieve measurable outcomes and remain long-term partners. #Costa Rica \n What your impact will look like here • Strategic Customer Engagement, • Serve as a dedicated strategic advisor to a smaller, high-impact book of business., • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities., • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics., • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments., • Customer Success Management & Strategy, • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal., • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value., • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations., • Monitor customer health and implement mitigation strategies to reduce churn risk., • Growth & Expansion, • Identify and nurture expansion opportunities through consultative conversations and strategic planning., • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives., • Present tailored value propositions to executive stakeholders., • Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer, • Customer Advocacy & Experience, • Champion the voice of the customer internally, advocating for product enhancements and service improvements., • Contribute to customer reference programs and success story development., • Stay current on Granicus product updates, industry trends, and best practices in customer success., • Customer Success Operations, • Maintain accurate and up-to-date records in CRM and customer success platforms., • Follow standardized processes while contributing to continuous improvement initiatives., • Track and report on key performance indicators, including engagement, satisfaction, and retention. You will love this job if you have • 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients., • Proven ability to manage executive relationships and lead strategic planning conversations., • Strong analytical skills and comfort with data-driven decision-making., • Excellent communication, presentation, and interpersonal skills., • Experience with CRM systems (Salesforce preferred) and customer success tools., • PERFORMANCE METRICS, • Strategic Review completion rate and quality, • Success Plan adoption and alignment with customer goals, • Customer satisfaction and Net Promoter Score (NPS), • Retention and renewal rates, • Product adoption and usage growth, • Expansion revenue and opportunity identification \n Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program., • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. • A few culture highlights include – Employee Resource Groups to encourage diverse voices, • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact ___. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Specialist (CSS) with relationship-building and project management skills to join the team. The CSS will develop relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: Serve as the point of contact for a portfolio of customers. Build and maintain long-term relationships with key language access stakeholders across all levels of the organization. Drive Adoption & Utilization: Monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options. Design and deploy digital motions to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions. Support Quarterly Business Reviews, Annual Reviews, and lead ad hoc customer meetings. Support Account Planning & Risk Mitigation: Contribute to account plan development and support the execution of the account strategy. Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention. Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments. Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization. Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: A Bachelor’s degree or equivalent. 3+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations. Excellent verbal and written communication skills. Excellent time management and project management skills. High level of initiative, accountability, and follow-through. Ability to manage multiple initiatives and projects and prioritize needs. Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”. Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs. Authorized to legally work for any employer in the United States. Willingness to submit to any requested background checks. Additional Preferred Requirements: Prior experience at a high growth company in a decentralized environment. Experience with Google Docs and Apple/Mac Operating System. Demonstrated experience navigating difficult contract negotiations or service recovery "save" situations. Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools. Travel Requirements: 25 - 50% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: Serve as the point of contact for a portfolio of customers. Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership. Drive Adoption & Utilization: Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions. Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings. Lead Account Planning & Risk Mitigation: Develop comprehensive account plans and lead the execution of the account strategy. Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention. Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments. Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization. Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: A Bachelor’s degree or equivalent. 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations. Excellent verbal and written communication skills. Excellent time management and project management skills. Demonstrated experience navigating complex contract negotiations. Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools. High level of initiative, accountability, and follow-through. Ability to manage multiple initiatives and projects and prioritize needs. Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”. Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs. Authorized to legally work for any employer in the United States. Willingness to submit to any requested background checks. Additional Preferred Requirements: An understanding of the language access industry, regulatory requirements, and common workflows. Prior experience at a high growth company in a decentralized environment. Experience with Google Docs and Apple/Mac Operating System. Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Job Title: Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Chief Customer Officer Location: US – Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies. We are growing rapidly and looking for talented, high-impact players to join our team! Role Overview: This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov’s solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Sales, Product Management, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov’s innovation and delivery. This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings. Being a CSM requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and enthusiastic about driving digital transformation in the public sector. Responsibilities: Customer Consultation & Engagement • Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels., • Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights., • Help maintain customer documentation, success plan tracking, and account records. Data, Insights & Reporting • Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team., • Prepare dashboards, meeting summaries, and materials for QBRs/EBRs., • Assist in gathering customer feedback and organizing it for internal teams. Retention & Expansion • Convey value by demonstrating progress in the customer’s program outcomes., • Hold Strategic/Executive Business Reviews to ensure value is realized at the leadership level., • Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives. Cross‑Functional Coordination • Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service., • Document product issues or enhancement requests and monitor progress toward resolution., • Support internal process improvements, including the use of AI tools to increase efficiency where appropriate. Customer Education • Maintain up‑to‑date knowledge of SimpliGov features to provide accurate guidance and direct customers to appropriate resources. Qualifications: • 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required)., • Strong background working with government or public sector clients (required)., • Proven ability to influence senior stakeholders and present strategic recommendations to executives., • Operates with a bias to action and enthusiastically embraces change management., • Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization., • Strong account management skills with a track record of managing complex, multi-stakeholder initiatives., • Experience with SaaS/cloud-based applications and digital transformation programs., • Excellent communication, presentation, and interpersonal skills., • Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes., • Skilled in developing product use cases and guiding customers on best practices., • Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment., • Passionate about public service and improving citizen experiences through technology., • Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time. What We Offer: • Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs), • Company-sponsored life, short-term, and long-term disability insurance, • 11 Paid holidays, • Flexible time off, • 401k plan with 4% employer match, • Monthly home office stipend, • Monthly wellness stipend Why Join SimpliGov? At SimpliGov, you’ll be part of a mission‑driven team transforming how government works. We help state and local agencies modernize their processes and deliver better services to their communities. As a Customer Success Manager, you will gain hands‑on experience working with customers, technology teams, and real public‑impact projects—while developing the skills and experience needed to advance your career. Legal Disclaimers: SimpliGov does not currently sponsor applicants for work visas. The US base salary range for this full-time position begins at $100,000+ bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

Location: Remote (North America) Reports to: VP, Customer Experience BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. The Lead Customer Success Manager role is responsible for both driving pod-wide commercial outcomes and leading a team of CSMs to deliver at the highest standard. This role ensures client KPIs are clearly documented and consistently achieved, renewals and expansions are proactively managed, and the pod operates with visibility, accountability, and growth. You’ll own a portfolio of accounts while also guiding and coaching your pod of CSMs through structured 1:1s and joint client conversations. You’ll step into senior stakeholder discussions, support renewals and upsells across the pod, and be the point of escalation for leadership visibility, risk management, and growth strategy. Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement. • Manage and coach a pod of CSMs, holding bi-weekly 1:1s, reviewing calls, and joining client conversations to support their growth., • Own a portfolio of enterprise accounts while also stepping in to co-lead renewals and upsells across the pod., • Ensure client KPIs are documented, tracked, and consistently followed up on so we’re always tying impact back to measurable results - this will be done in Hubspot, • Build strong executive relationships and act as the senior escalation point for your pod., • Partner with CSMs on bigger upsell pitches and lead expansion opportunities when they involve senior stakeholders., • Provide accurate forecasts for renewals and expansions, keeping leadership informed of risks and opportunities., • Enforce consistency across playbooks, success plans, and client communications so delivery is high quality and scalable., • Work cross-functionally with Product, ClientOps, Support, and Analytics to solve client challenges and influence our roadmap., • Share insights on trends, risks, and opportunities you see across the pod to help us continuously improve., • Roll out new frameworks and processes, ensuring your team adopts and executes them effectively., • Pod Renewal & Expansion Performance: % of accounts renewed on time and pod-wide expansion revenue delivered., • KPI Alignment & Impact: % of accounts with documented KPIs, and consistency of reporting measurable outcomes tied to ROI, efficiency, or sentiment., • Executive Relationship Coverage: Strength and frequency of VP+ stakeholder engagement across the pod., • Team Coaching & Development: Effectiveness of bi-weekly 1:1s, improvements in CSM performance metrics, and feedback from direct reports., • Forecast Accuracy & Risk Management: Accuracy of renewal and expansion forecasts, timeliness of risk identification and escalation., • Operational Consistency: Adoption of playbooks, success plans, and frameworks within the pod., • Leadership Reporting: Quality and timeliness of pod health summaries delivered to CX leadership (renewal pipeline, risks, expansions, KPI coverage)., • Communication Standards: Evidence of direct, accountable communication within the pod, tasks assigned to individuals, clarity of tasks, and sharp updates., • 6+ years in Customer Success, Account Management, or related client-facing roles, including at least 1-2 years in a leadership or mentoring capacity., • Proven ability to manage both people and enterprise client relationships simultaneously., • Track record of driving retention, expansion, and measurable client impact., • Strong coaching, feedback, and people development skills., • Commercial acumen with the ability to forecast and influence renewals., • Process-driven, able to enforce consistency while fostering innovation. At BrandBastion, high performers shape their own path. You’ll have opportunities to: • Lead strategic initiatives that impact our AI-first approach., • Advance into senior leadership roles based on performance., • Work with global brands at the forefront of digital engagement., • Be part of a fast-growing AI-first company leading the future of brand protection and community management., • Competitive Market Rate Compensation + 4+ weeks paid time off, • Opportunities for global team meets, • Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. We are seeking a Principal Customer Architect (Forward Deployed Engineer) to join our Customer Success team. In this role, you will act as a technical expert embedded with our customers to ensure they realize maximum value from our platform. You will configure and optimize platforms for client use cases, build workflows around real user needs, drive product adoption, and keep customer deployments healthy. As a strategic technical advisor, you will enable customers through hands-on support and guidance, helping them achieve their business outcomes while maintaining high satisfaction. This role reports directly to the Director, Customer Architect and will collaborate closely with Customer Success Architects, Product, Engineering, and other cross-functional teams to deliver results. • Technical Enablement & Customer Adoption: Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction. Provide best-practice guidance and hands-on support so customers fully leverage our solutions, aiming to maintain over 90% product adoption in each account., • Strategic Advisory: Serve as a trusted technical advisor to customer teams, understanding their goals and challenges. Influence key stakeholders by articulating how our platform aligns with their business objectives, and guide them on strategic infrastructure improvements to achieve desired outcomes., • Business Value Reviews (BVRs): Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value. Prepare compelling presentations (using Google Slides and other tools) to highlight ROI, technical achievements, and next-step recommendations., • Churn Analysis & Customer Success: Proactively monitor customer health and usage metrics. Perform churn analysis to identify at-risk accounts and technical pain points. Work with customers to resolve issues, optimize their implementations, and ensure technical success — thereby maintaining an Annual Gross Retention Rate (AGRR) above 90%., • Infrastructure as Code Management (IaCM): Deliver hands-on support in the Infrastructure-as-Code module. Help customers implement and manage IaC solutions to automate their cloud infrastructure on platforms like AWS and GCP., • Internal Developer Platforms (IDP): Guide customers in building and improving Internal Developer Platforms on Kubernetes. Assist with setting up CI/CD pipelines, container orchestration, and developer self-service workflows., • Emerging Technology Enablement: Contribute your expertise to new domains such as Software Engineering Intelligence (SEI), Cloud Cost Management (CCM), and Customer Engineering (CE). Help customers adopt these emerging solutions by providing architectural guidance and hands-on assistance., • Cross-Functional Collaboration: Act as the voice of the customer internally. Work with Product and Engineering teams to translate feedback into improvements, influence roadmaps, and troubleshoot complex issues. Partner with Customer Success Managers and Sales to strategize on account plans, renewals, and expansion. We are looking for candidates with a strong technical foundation in modern DevOps practices and tools, particularly in areas related to Infrastructure as Code and Internal Developer Platforms. Infrastructure as Code (IaC) • Hands-on experience with Terraform for managing cloud infrastructure, • Design and reuse of IaC modules across environments, • Proficiency with AWS and GCP, including networking, compute, IAM, and security, • Familiarity with Terragrunt, CDK, Cloud Formation or similar IaC automation frameworks, • Familiarity with Ansible or similar configuration management frameworks Internal Developer Platforms (IDP) • Deep understanding of Kubernetes (EKS, GKE, or self-managed clusters), • Experience with Helm, Kustomize, and other K8s tools, • Workflow orchestrations using CI/CD tools, • Knowledge of developer self-service workflows and platform engineering principles Automation • Proficiency in Python, Bash, or Go for scripting and automation, • Experience setting up comprehensive logging, alerting, and performance dashboards Security & Governance • Understanding of security best practices for infrastructure and DevOps tooling, • Exposure to tools like OPA/Gatekeeper, HashiCorp Vault, or equivalent Soft Skills • Strong customer empathy and consultative mindset, • Ability to explain complex technical architectures to a non-technical audience, • Excellent collaboration and documentation habits, • Senior-level experience (typically 5+ years) in DevOps, SRE, or related engineering roles, • Strong communication and presentation skills with the ability to influence stakeholders, • Experience in customer-facing technical roles (e.g. Solutions Architect, CSE, Professional Services) is a plus, • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience), • Relevant certifications (e.g. AWS, GCP, Kubernetes, Terraform) are advantageous, • Success in this role will be measured by high customer adoption, AGRR above 90%, and the quality of enablement and strategic guidance delivered. Remote - U.S. • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement Pay transparency$165,000—$195,000 USD All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at , or you can contact your local law enforcement agency.

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google. Only U.S. based candidates will be considered as we are not currently hiring internationally Please note: As we are expecting more client accounts, we are slowly recruiting and would love to keep you in our talent pool for hiring needs in the near future. We are currently only reviewing resumes and screening applicants as we are NOT actively hiring for this role. If you'd like to be considered, we encourage you to apply! Job Summary: The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts. You will be the driving force behind the successful planning, execution, and delivery of client projects. Your responsibilities will include confirming project scopes, setting timelines, and managing budgets to ensure all deliverables are met on time and within budget. You will coordinate and collaborate with cross-functional teams, including creative, web/dev, paid media, PR, and integrations, to ensure seamless project flow and high-quality outputs. Additionally, you will serve as one of the primary points of contact for clients, maintaining clear and consistent communication to manage expectations and provide regular updates. By proactively identifying and mitigating potential risks, you will ensure that all projects align with client goals and SmartBug agency standards, ultimately contributing to client satisfaction and agency growth. To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results. As an Account Specialist, you will be measured on delivering the following: Client satisfaction (results, retention, awards, reviews, referenceable clients) Client effective billing rates (EBRs) Timely strategy delivery and execution \n Key Responsibilities: • Client Success, • Build and maintain strong relationships with clients, • Act as one of the main points of contact for your clients (along with your Account Strategist or Account Director), • Address client feedback and concerns around budget, timelines, and scope promptly, • Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference, • Deliver consistent, world-class quality across all customer lifecycle campaigns, • Project Management, • Ensure all project deadlines are met and commitments are honored by maintaining rigorous schedules, proactively addressing potential delays, and efficiently managing resources to deliver high-quality results on time, • Communicate with clients and internal SmartBug teams via Teamwork, our project management system, • Confirm project scopes, objectives, and deliverables in collaboration with the SmartBug account team and clients, • Develop detailed project plans, including timelines, milestones, and budgets, to guide project execution, • Coordinate and lead cross-functional teams, ensuring effective communication and collaboration throughout the project lifecycle; this includes our creative department, paid media, public relations, integrations, and web/dev, • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project delivery, • Serve as one of the primary points of contact for clients, providing regular updates and managing expectations, • Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projects, • Handle various administrative tasks such as meeting coordination an setup and report preparation, • Set up documents and outline resources need to complete deliverables, • Maintain accurate and up-to-date client records in HubSpot, • Delivery Process, • Foster a collaborative and positive team environment, encouraging innovation and problem-solving, • Act as a liaison between clients and internal SmartBug teams, • Ensure all project deliverables meet quality standards and client specifications, • Ensure you follow processes that result in differentiated client results and quality, • Stay up-to-date with industry trends and best practices to continuously improve project management processes and methodologies Requirements: • Bachelor’s degree in Marketing, Business Administration, Communications, or a related field., • Minimum of 2 years of experience in project management., • Experience working with project management tools, Teamwork.com a plus., • Proficiency in Google Suite., • High level of organization, attention to detail, and the ability to manage multiple priorities., • Ensure project deadlines are met and commitments are honored., • Understanding of the HubSpot ecosystem and basic digital strategies included but not limited to: social media, blogging, email marketing., • Strong work ethic with a positive and enthusiastic attitude., • Strong interpersonal skills and the ability to communicate with both clients and internal teams effectively., • Demonstrated ability to ensure high client satisfaction without sacrificing client goals and adhering to SmartBug values., • Strong problem-solving capabilities and the ability to navigate complex challenges., • High level of integrity, work ethic, and professionalism., • Passion for client success and a commitment to delivering outstanding results., • Curiosity and desire to learn, keeping up with industry trends., • Experience working remotely in similar roles is strongly preferred., • HubSpot essential certifications WHAT WE OFFER - PERKS! • Annual Salary between $50,000 - $65,000 DOE, • Health insurance with company contribution, • Paid maternity and paternity leave, • Paid vacation, • Paid time off, • 4-week paid sabbatical every 5 years of employment, • Monthly remote work allowance, • 401(k) with employer matching, • Flexible spending plan, • Company-funded short-term disability and life insurance, • Long-term disability, • Annual leadership conference, SmartBugaPalooza, • Training budget, • The flexibility of working remotely, • MacBook Air issued to you at time of hire \n$50,000 - $65,000 a year\n

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Location:Remote (U.S only) Position Responsibilities: • Prepare prior authorization requests received by validating prescriber and member information, level of review, and appropriate clinical guidelines, • Make outbound calls to providers to obtain additional clinical information to ensure substantial clinical information exists to reach a clinical determination for pharmacist review, • Proactively obtains clinical information from prescribers, referral coordinators, and appropriate staff to ensure all aspects of clinical guidelines are addressed for pharmacist review., • Review and analyze pharmacy claims data for proactive outreach and intervention., • Identify, document, and escalate provider concerns to the appropriate internal team including various members of the Prior Authorization Team, • Triage phone calls from members, pharmacy personnel, and providers by asking applicable drug and client specific clinical questions., • Effectively communicate issues and resolutions to members, pharmacy staff, providers, and appropriate internal stakeholders., • Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies, • Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment Required Qualifications: • 2+ years of pharmacy technician experience in a PBM, health plan, or in another clinical pharmacy setting, • Experience handling prior authorization requests/understanding of prior authorization requirements required, • National Certified Pharmacy Technician (CPhT) license, required, • High school diploma or the equivalent; Associate's or bachelor's degree is preferred, • Excellent communication, writing, and organizational skills, • Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven call center environment Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job. Remote, US Salary Range$50,000—$60,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at___.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Location: Remote (For Non-Local) or Hybrid (Local to NYC area) Position Responsibilities: • Provide oversight of commercial clients within the health system, employer, labor/union and public verticals for large/jumbo accounts (approximately >15,000+ lives, subject to fluctuate due to the needs of the business), • Serve as the relationship liaison on assigned book of business, incorporating internal support where and when needed to the foster relationship with influencers and decision makers at the plan, • Develop relationship strategy plans, with support of clinical account manager and operations manager, • Support member and client satisfaction execution and net promoter score goals, • Provide deep and approachable trend management recommendations with support of reporting, • Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance, • Lead client renewal process, including contract management, • Lead ownership of performance guarantee reporting and maintenance, • Lead regulatory and compliance components, • Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client's specific needs, • Identify and contribute to process improvement efforts across Capital Rx, • Assemble internal resources to overcomes challenges, • Anticipates customer needs and proactively identifies new opportunities within assigned accounts, • Comprehensive knowledge of our business, including products and services. Strong ability to field questions from the client side, answer them and answer them correctly, • Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation, • Other duties as assigned, • Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance Required Qualifications: • 5+ years' experience in the healthcare industry and/or pharmacy benefits experience, • Bachelor's or advanced degree in health administration, business, or relevant professional experience, • PharmD preferred, but not required, • Exceptional business acumen skills, • Strong clinical knowledge and expertise, • Strong data analysis and presentation skills, • Financial and statistical reporting knowledge and experience, • Project management experience preferred, • Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner, • Travel is estimated to not exceed 25% in the busiest times of year, • Progressive staff management experience, • An educator who is trustworthy and willing to share information and serve as a mentor, • Ability to independently identify, research and resolve issues, • A person who can relate to people at all levels of an organization and possesses excellent communication skills, • An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute, • A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective, • A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus, • Ability to work with peers in a team effort, • Demonstrated ability to manage multiple priorities and deadlines, • Ability to work extended hours, weekends, and holidays pursuant with industry demands Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at___.

Summary of Position • Work closely with onsite sales colleagues to identify customers in need of enrollment services and provide post salescustomer service follow-up., • Interact face-to-face with customers, assisting in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation, health and wellness coaching and community referrals., • Proactively research Emblem Health member issues utilizing multiple enterprise systems and data to explain and resolvecomplicated customer service issues, close care gaps, helping complete HRAs, enabling higher retention of members within the neighboring community., • Help conduct seminars and workshops on premises and will play an important role in class offerings for the department., • Collaborate with enterprise team members on member retention efforts and special projects within the location including:Care Management and Quality to understand member needs in the community as they relate to gaps in care; and quality efforts to provide effective in person and outreach services within the community., • Provide post sales customer service follow-up with Sales colleagues, both onsite and in the field within the region, to follow up on member customer service and care needs., • Work with ACPNY teams, both co-located and within the region, to aid in care gap issues, especially as they relate to social needs and customer service follow up., • Represent EmblemHealth to all visitors to the sites, including internal and external partners, groups and leaders., • Maintain a primary Neighborhood Care location but also support multiple Neighborhood Care sites within a region. Principal Accountabilities • Identify customer needs and help solve customer issues related to health plans, health and wellness and enrollment within regulatory guidelines; providing direct guidance or identifying other EmblemHealth (EH) and community resources to find customer solutions, conduct customer needs assessment, education on condition management. Understand and maintain excellent working knowledge of EmblemHealth products, services and technology platforms. Document interactions in support of quantitative metrics for the site and department., • Work with the manager to deliver and organize onsite health seminars and classes, including EH vendor-led classes., • Proactively communicate with customers, EmblemHealth departments and community partners the status of any outstanding issues until solved. Effectively describe final resolution to customer., • Work together with sales team to identify customers in need of enrollment services and post sales customer service follow-up. Proactively support operational aspects of other internal partners such as AdvantageCare Physicians, product, customer service and quality to help improve customer experience and operations., • Participate in weekly meetings with manager and team members across sites to discuss customer care issues, improvement opportunities, community offerings, and other site and company priorities, • Represent EmblemHealth at onsite interactions with community partners and leaders. Qualifications Education, Training, Licenses, Certifications • Bachelor's Degree Relevant Work Experience, Knowledge, Skills, and Abilities • 3 - 5+ years of experience working with customers in customer service, medical or managed care environment., • Experience in evidence-based health and lifestyle coaching techniques., • Ability and willingness to attend appropriate training and certification classes., • Additional experience/specialized training may be considered in lieu of educational requirements., • Experience communicating directly with customers, assessing needs, and connecting customers with resources., • Knowledgeable on how to navigate all aspects of medical care and managed care system, and health and wellness., • Ability to demonstrate excellent service knowledge and hospitality, and optimistic warmth and empathy for the customers' experience., • Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences., • Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.)., • Technologically savvy, with the ability to quickly learn and navigate different information technology systems. Flexibility to work in different Neighborhood Care sites when needed. • Bilingual Creole preferred. Additional Information • Requisition ID: 1000002889, • Hiring Range: $56,160-$99,360

Summary of Position • Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal, • Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client's benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion. Principal Accountabilities • Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan., • Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business., • Remain current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date., • Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence., • Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours., • In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents., • Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business, • SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role., • Regular attendance is an essential function of the job. Performs other duties as assigned or required. Qualifications Education, Training, Licenses, Certifications • Bachelor's degree in Marketing, Business Administration, Communications or related field., • Minimum of 5 years of experience in a health insurance field with supervisory responsibilities. Relevant Work Experience, Knowledge, Skills, and Abilities • Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management, • Must obtain a NYS Health/Life Agents license within 60 days of employment, • In depth knowledge of health insurance industry, • Strong consulting, presentation, negotiation and selling skills, • Excellent interpersonal skills, • Strong analytical skills, • Requisition ID: 1000002920, • Hiring Range: $79,443 - $178,269

Summary of Job Present and successfully close client renewals by carefully analyzing the renewal prior to release to the client and preparing material to support the renewal proposal. Routinely visit clients and/or their consultants, and keep clients informed of issues that may impact benefits and rates. Oversee and manage the administration of the client's benefit plan by initiating follow-up to resolution of all service inquiries involving claims, membership, billing, and interpretation of contract provisions, benefits/plan design, and other administrative requests originating from client groups in a timely fashion. Responsibilities • Focus on client satisfaction, retention and growth collaborating effectively with other areas of EmblemHealth to proactively prevent and resolve issues as needed. Present client Statements of Experience and other year-end reports that highlight the value proposition of the plan., • Actively participate in the organizing and execution of sales campaigns such as annual reopeners for the purpose of increasing membership. Develop strategies to identify opportunities within assigned client groups to upsell additional coverage and lines of business., • Remain current with EmblemHealth's benefits and capabilities, industry trends, competitive strategies and governmental regulations. Ensure State licensure requirements are met and up to date., • Generate reports to management that communicate accurate, complete and current information on account status including competitive intelligence., • Work with community, civic and professional organizations to present information on health care issues, promoting a positive corporate image as well as attending client functions after business hours., • In a timely and accurate manner, maintain records, prepare reports and written correspondence, direct materials, complete forms and documents., • Assist less experienced Account Executives with more complex prospect and customer issues. Act as a team lead if assigned to the same book of business., • SME on process improvement issues for Account Management. Represent Account Management in internal meetings by assuming an active role. Bachelor's degree in Marketing, Business Administration, Communications or related field. • Minimum of 5 years of experience in a health insurance field with supervisory responsibilities., • Knowledge in pricing and underwriting, financial arrangements, benefit programs and utilization management., • Must obtain a NYS Health/Life Agents license within 60 days of employment., • In depth knowledge of health insurance industry., • Strong consulting, presentation, negotiation and selling skills., • Excellent interpersonal skills., • Strong analytical skills., • Excellent communication skills, both verbal and written. Additional Information, • Requisition ID: 1000003012, • Hiring Range: $79,443 - $178,269

Experienced Clinical Research Associate - Full-Service Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities • Performs site qualification, site initiation, interim monitoring, site management activities and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance. Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans. Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes., • Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. Demonstrates diligence in protecting the confidentiality of each subject/patient. Assesses factors that might affect subject/patient's safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues., • Per the Clinical Monitoring/Site Management Plan (CMP/SMP): Assesses site processes. Conducts Source Document Review of appropriate site source documents and medical records. Verifies required clinical data entered in the case report form (CRF) is accurate and complete. Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines. Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture. Verifies site compliance with electronic data capture requirements., • May perform investigational product (IP) inventory, reconciliation and reviews storage and security. Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. Verifies issues or risks associated with blinded or randomized information related to IP. Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned., • Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. Reconciles contents of the ISF with the Trial Master File (TMF). Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations., • Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan. Supports subject/patient recruitment, retention and awareness strategies. Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution., • For assigned activities, understands project scope, budgets, and timelines; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met. Must be able to quickly adapt to changing priorities to achieve goals / targets., • May act as primary liaison with study site personnel, or in collaboration with Central Monitoring Associate. Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements, • Prepares for and attends Investigator Meetings and/or sponsor face to face meetings. Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements., • Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions. Qualifications: • Bachelor's degree or RN in a related field or equivalent combination of education, training and experience, • Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements, • Must demonstrate good computer skills and be able to embrace new technologies, • Excellent communication, presentation and interpersonal skills, • Ability to manage required travel of up to 75% on a regular basis, • US ONLY: As part of your employment with Syneos Health, you may be deployed to Sites that require certain medical and other personal information to gain facility access. Pursuant to our Employee Privacy Notice, Syneos Health can provide the Sites with the information necessary for you to gain such access. Further, a Site may ask you for additional information beyond that which Syneos Health has in its possession. You are required to comply with any such Site requests as a condition of your employment with Syneos Health. Please note that failure to provide requested information may result in a Site barring you from entry, which could put your ongoing employment at risk. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Global Head of Project Delivery Operations Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program., • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people., • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong. Job Responsibilities The Head of Project Delivery Operations is a senior leadership role within Global Project Delivery, responsible for the strategic direction and operational delivery excellence of the Project Management function. In addition, this role has enterprise accountability for Clinical Supply Trial Management, Central Services (including bid support, budgeting, and proposal data management), and Trial Master File (TMF). Accountable to the Head of Global Project Delivery, this is a senior, enterprise-critical operations leadership role responsible for setting and running the global operating framework for project delivery. The role owns delivery governance, performance management, process optimization, and capability enablement, ensuring consistent, high-quality execution at scale while supporting sustainable business growth. Acting as the operational integrator across functions, this leader partners closely with senior clinical, commercial, finance, and delivery leaders to drive f across a complex global portfolio. Key Responsibilities: Global Project Management Leadership * Provide strategic and operational leadership for the global Project Management function, ensuring consistent, high-quality delivery across regions and therapeutic areas. * Establish and maintain global standards, frameworks, and best practices for project planning, execution, risk management, and reporting. * Ensure effective oversight of study timelines, milestones, and deliverables across a complex, global portfolio. * Drive a culture of accountability, proactive risk management, and continuous improvement within the project delivery organization. Clinical Supply Trial Management Oversight * Provide leadership and governance for Clinical Supply Trial Management, ensuring alignment with study requirements, timelines, and regulatory standards. * Partner with Clinical Operations, Supply Chain, and external vendors to ensure reliable, timely, and compliant delivery of clinical trial supplies. Ensure integration of clinical supply planning into overall study and program-level project plans. Central Services Leadership (Bidding, Budgeting & Proposal Support) * Oversee the Central Services Team responsible for supporting bids, budgeting, and proposal data management. * Ensure accuracy, consistency, and competitiveness of study budgets, cost assumptions, and proposal inputs. * Drive standardization of proposal data, pricing tools, and historical cost intelligence to support efficient and scalable business development. * Partner closely with Sales, Proposals, Finance, and Operations to enable timely, high-quality bid responses. Trial Master File (TMF) Oversight * Provide global oversight and accountability for TMF strategy, governance, and operational performance. * Ensure TMF completeness, quality, inspection readiness, and compliance with applicable regulatory requirements. * Drive continuous improvement in TMF processes, systems, metrics, and inspection preparedness. Financial & Operational Stewardship * Partner with Finance and senior leadership to ensure strong financial management across the portfolio, including forecasting, margin delivery, and cost control. * Ensure project-level financial rigor, including budget adherence, change control, and revenue recognition support. * Monitor portfolio-level performance metrics and implement corrective actions as needed. Stakeholder & Client Engagements * Serve as a senior escalation point for complex delivery, operational, or client issues. * Build strong, collaborative relationships with internal stakeholders across Clinical Operations, Finance, Quality, Regulatory, IT, and Commercial teams. * Partner with client-facing leaders to support client satisfaction, retention, and growth. Talent, Capability & Organization Development * Lead, develop, and inspire a global, multi-layered leadership team across PM, Clinical Supply Trial Management, Central Services, and TMF. * Drive talent strategy, succession planning, capability development, and workforce scalability. * Promote a culture of engagement, accountability, and high performance. Key Skills & Competencies * Enterprise-level leadership with the ability to integrate multiple operational functions. * Strong strategic thinking combined with hands-on operational execution. * Deep expertise in global project delivery within a CRO or complex clinical research environment. * Strong financial acumen, including budgeting, forecasting, and portfolio management. * Ability to influence and collaborate across a highly matrixed, global organization. * Excellent communication, executive presence, and stakeholder management skills. * Proven ability to lead change, drive standardization, and scale operations. Experience & Qualifications * 15+ years of extensive experience in Project Management leadership within a CRO, biopharmaceutical, or clinical research environment. * Demonstrated experience overseeing global, multi-study portfolios. * Experience with Clinical Supply Trial Management, TMF operations, and proposal/bid support strongly preferred. * Proven track record of leading large, global teams and senior leaders. * Advanced degree in life sciences, business, or a related field preferred. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: $204,600.00 - $378,600.00 The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary of Position • Drive a team of navigators who are responsible for providing a superior member experience., • Ensure that the team executes on all elements required to maximize member satisfaction, with a focus on increasing retention, and coordinating member needs from areas such as Quality and Care Management; member needs include closing care gaps, getting HRAs completed, enrolling in care management programs and improving overall satisfaction with EmblemHealth. Collaborate with Supervisors & Managers across the organization to enable effective Member HUB operations., • Responsible to ensure the team's performance is optimized for measured business performance based on program success metrics such as care gaps closed, Care Management program enrollments etc., • Coordinate with Workforce Management to maintain schedules and staffing ratios and balance against outreach needs; ensure compliance with policy and procedures; manage performance of Member HUB Navigators; ensure high level intake of outreach needs and prioritize/delegate as needed, • Drive continuous improvement efforts including the development of insights and further actions to improve member experience, satisfaction, and retention., • Manage Campaign intake, lead record assignments and prioritization of work to ensure successful campaign outcome. Principal Accountabilities • Responsible for daily management of all aspects of Member HUB Navigator's work including live guidance as needed for calls, and ongoing mentoring / coaching activities. Manage the Member HUB Navigators to prioritize their workloads and projects that are aligned with strategic objectives and established KPIs, • Provide daily oversight of staff including leveraging a qualitative and quantitative approach towards coaching and mentoring, handling escalated calls and answering key questions from staff., • Responsible for effectively communicating policies and procedures to staff; ensure that all policies and procedures are adhered to, and that the needs of members and prospective members are appropriately addressed., • Campaign Management oversight: conduct review and intake of outreach needs; prioritize, assign, and report on outreach., • Responsible for analyzing and synthesizing data such as operational measures including after call survey results and call sentiment scores, efficacy of outreach based on established KPIs and agent performance, into meaningful insights, • Develop recommendations for process improvements, training guidance, member education, communications etc., • Partner with enterprise teams for bi-directional sharing of information on ongoing outreach and discuss upcoming needs / calibration of outreach; work closely with Care Management, Quality, Sales, Marketing, and other enterprise staff to optimize member experience, • 4 - 6+ years' relevant, professional work experience., • Experience in positions designed to drive member experience and root cause analysis., • Bachelor's Degree, preferably in business, healthcare, or social services related field. Additional experience/specialized training may be considered in lieu of educational requirements., • 3+ years' supervisory experience., • 2+ years' health care or managed care related experience., • Excellent leadership skills and the ability to influence line management decisions with data driven facts., • Strong problem solving and analytical skills to be applied to a wide array of business problems and challenges., • Solid change leadership, facilitation, oral and written communication, and presentation skills., • Ability to deal with ambiguity and to interact with all levels of management., • Self-starter and independent thinker., • Strategic and tactical perspective on how to significantly improve operational performance., • Ability to manage frontline staff on a day-to-day basis., • Highly proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, etc.)., • Working knowledge of analysis tools and CRM systems. Additional Information, • Requisition ID: 1000003096, • Hiring Range: $68,040-$118,800

Summary of Position • Lead and scale a centralized, enterprise shared services organization supporting all sales channels across Under 65 Consumer, Medicare and Group Business., • Oversight for optimizing the entire sales engine-processes, tech, data, and strategy-to boost revenue, efficiency, and scalability, managing analytics, forecasting, enablement, and tech (like Salesforce) while aligning sales with marketing and finance for business growth. Oversee CRM (i.e., Salesforce), sales analytics, and enablement tools., • Responsible for designing and operating the systems, processes, analytics, and enablement capabilities that power sales execution, broker effectiveness, and sustainable membership growth., • Act as the operational backbone of the Sales organization - ensuring sellers and brokers are enabled with the right tools, insights, incentives, and support to perform at their best, while delivering predictable growth through disciplined forecasting, data driven decision making, and strong CRM adoption. Balance strategic vision with operational rigor, partnering closely with Sales, Product, Marketing, Finance, and Technology to build scalable capabilities aligned to EmblemHealth's mission and regulatory environment Key Responsibilities: Sales Operations (Shared Services) • Lead a centralized sales operations function supporting Under 65 Consumer, Medicare and Group Business sales teams., • Establish standardized sales processes, operating rhythms, territory and quota management, and performance governance across channels., • Partner with Sales Leadership to translate growth strategies into executable operating plans., • Drive operational consistency while allowing for market specific and channel specific nuances. Create, grow, and lead the sales operations function to develop and execute systems and processes that enable flawless delivery of sales enablement programs in full, on time, at scale. Sales Enablement • Own enterprise sales enablement strategy, including onboarding, training, playbooks, content management, and readiness programs., • Ensure sellers and brokers are equipped with clear value propositions, compliant materials, and competitive positioning., • Partner with Product, Marketing, and Compliance to ensure enablement materials are current, accurate, and regulatory aligned. Measure and continuously improve enablement effectiveness and seller productivity. Broker Services & Support • Lead broker services as a core shared function, ensuring best in class broker experience., • Oversee broker onboarding, contracting, licensing coordination, training, support, and issue resolution., • Serve as a key partner to Broker Sales leadership to improve broker engagement, loyalty, and performance. Implement scalable broker service models that balance efficiency with high touch support where needed. Commission Administration & Incentive Management • Own end to end commission design, calculation, payment, and dispute resolution for sales and broker channels., • Partner with Finance, Legal, and Compliance to ensure accurate, timely, and compliant commission payments., • Drive transparency and trust in incentive plans through clear communication and reporting. Continuously evaluate compensation effectiveness to align incentives with growth and retention goals. Growth Analytics, Forecasting & Insights • Lead commercial analytics, forecasting, and performance reporting across Consumer and Group businesses., • Develop robust pipeline, membership, revenue, and retention forecasts with high levels of accuracy, in partnership with P&L, Sales and Finance teams., • Deliver actionable insights to Sales and Executive Leadership on growth drivers, risks, and opportunities., • Establish KPI frameworks and dashboards to monitor performance at all levels of the organization. Use data to inform territory design, capacity planning, and investment decisions, in partnership with Sales leaders. CRM & Sales Technology Adoption • Own CRM strategy and user adoption (e.g., Salesforce or equivalent) across all sales and broker teams., • Partner with IT and Digital teams to optimize CRM configuration, integrations, and data quality., • Drive disciplined CRM usage through training, governance, and leadership alignment., • Ensure CRM serves as the single source of truth for pipeline, forecasting, and performance reporting. Evaluate and deploy additional sales technologies to improve efficiency and effectiveness. Leadership & Cross Functional Partnership • Build, mentor, and lead a high performing GTM Operations organization., • Serve as a trusted advisor to Sales, Product, Marketing, Finance, and Technology leaders., • Champion a culture of accountability, adaptability and customer centricity., • Represent GTM Operations in executive forums and strategic planning processes., • Work with COO to optimize systems and infrastructure including internal/external portals, platforms, etc. Principal Accountabilities • Strategic Thinking. Adapts to changes in the marketplace. Identifies short and long-term functional goals and strategies. Leads change efforts in redefining how to serve customers., • Organizational Development. Implements organization structure and communicates roles/accountabilities. Identifies, develops, and engages functional talent. Identifies workforce gaps and develops talent to fill gaps. Identifies key talent/high potentials and informs Senior Leaders. Recognizes and celebrates success., • Transparent Communication. Communicate business strategy with functional leaders to facilitate change across the enterprise; ensure that employees understand how what they do links to strategy. Frequently cascades information up and down the organization. Models transparency with dashboard/metrics. Clearly and effectively communicates., • Lives the Values. Makes decisions that support the values. Demonstrates the values in daily activities. Holds Directors accountable for living the values. Places Company and team above self., • Continuous Improvement. Sets stretch goals that improve performance. Takes measured risks and develops contingency plans, when needed. Develops new ways of accomplishing work that supports innovation efforts. Proactively works to improve processes. Promotes and rewards efforts to make the enterprise-wide work environment open to new ideas and thinking. Continuously enhances and improves own contribution. Qualifications Education, Training, Licenses, Certifications • Bachelor's degree required; MBA or advanced degree preferred. Relevant Work Experience, Knowledge, Skills, and Abilities • 15+ years of progressive experience in sales operations, go to market operations, or commercial operations, preferably in healthcare, insurance, or regulated industries., • 7+ years of senior leadership experience building and managing multi-disciplinary teams., • Strong leadership, strategic thinking, and project management skills., • Outstanding communication skills (verbal, written, presentation, interpersonal) with all audiences; and the ability to effectively communicate with persuasion, clarity, integrity, and openness to large and small audiences., • Deep expertise in sales operations, sales enablement, broker management, commissions, and CRM platforms., • Experience driving large scale CRM adoption and sales process transformation., • Detail orientation with ability to maintain a "big picture" view; strong organization and prioritization skills. (R), • Strong analytical background with demonstrated success in forecasting, growth analytics, and performance management., • Proven ability to operate as a shared services leader supporting multiple sales organizations., • Exceptional stakeholder management and executive communication skills; ability to effectively collaborate and communicate across departments Additional Information, • Requisition ID: 1000003088, • Hiring Range: $250K to $325K

Summary of Position • Work closely with onsite sales colleagues to identify customers in need of enrollment services and provide post salescustomer service follow-up., • Interact face-to-face with customers, assisting in providing complete resolution of customer concerns including claims, benefit and enrollment inquiries through health plan navigation, health and wellness coaching and community referrals., • Proactively research Emblem Health member issues utilizing multiple enterprise systems and data to explain and resolvecomplicated customer service issues, close care gaps, helping complete HRAs, enabling higher retention of members within the neighboring community., • Help conduct seminars and workshops on premises and will play an important role in class offerings for the department., • Collaborate with enterprise team members on member retention efforts and special projects within the location including:Care Management and Quality to understand member needs in the community as they relate to gaps in care; and quality efforts to provide effective in person and outreach services within the community., • Provide post sales customer service follow-up with Sales colleagues, both onsite and in the field within the region, to follow up on member customer service and care needs., • Work with ACPNY teams, both co-located and within the region, to aid in care gap issues, especially as they relate to social needs and customer service follow up., • Represent EmblemHealth to all visitors to the sites, including internal and external partners, groups and leaders., • Maintain a primary Neighborhood Care location but also support multiple Neighborhood Care sites within a region. Principal Accountabilities • Identify customer needs and help solve customer issues related to health plans, health and wellness and enrollment within regulatory guidelines; providing direct guidance or identifying other EmblemHealth (EH) and community resources to find customer solutions, conduct customer needs assessment, education on condition management. Understand and maintain excellent working knowledge of EmblemHealth products, services and technology platforms. Document interactions in support of quantitative metrics for the site and department., • Work with the manager to deliver and organize onsite health seminars and classes, including EH vendor-led classes., • Proactively communicate with customers, EmblemHealth departments and community partners the status of any outstanding issues until solved. Effectively describe final resolution to customer., • Work together with sales team to identify customers in need of enrollment services and post sales customer service follow-up. Proactively support operational aspects of other internal partners such as AdvantageCare Physicians, product, customer service and quality to help improve customer experience and operations., • Participate in weekly meetings with manager and team members across sites to discuss customer care issues, improvement opportunities, community offerings, and other site and company priorities, • Represent EmblemHealth at onsite interactions with community partners and leaders. Qualifications Education, Training, Licenses, Certifications • Bachelor's Degree Relevant Work Experience, Knowledge, Skills, and Abilities • 3 - 5+ years of experience working with customers in customer service, medical or managed care environment., • Experience in evidence-based health and lifestyle coaching techniques., • Ability and willingness to attend appropriate training and certification classes., • Additional experience/specialized training may be considered in lieu of educational requirements., • Experience communicating directly with customers, assessing needs, and connecting customers with resources., • Knowledgeable on how to navigate all aspects of medical care and managed care system, and health and wellness., • Ability to demonstrate excellent service knowledge and hospitality, and optimistic warmth and empathy for the customers' experience., • Excellent communication skills (verbal, written, presentation, interpersonal) with all types/levels of audiences., • Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.)., • Technologically savvy, with the ability to quickly learn and navigate different information technology systems., • Flexibility to work in different Neighborhood Care sites when needed. Additional Information • Requisition ID: 1000002888, • Hiring Range: $56,160-$99,360

Preferred locations: Flower Mound, TX or Pittston, PA 30% of traveling required General Business Manager, PPO Profits What we're looking for in an industry-leading candidate: • Proven Leadership: Ability to lead cross-functional teams and drive a culture of accountability and results., • Financial Acumen: Experience with full P&L ownership, revenue growth, and margin optimization., • Strategic & Operational Expertise: Skilled in developing growth strategies, improving processes, and enhancing operational efficiency., • Customer-Focused: Committed to delivering excellent customer experience, retention, and issue resolution., • Industry Knowledge & Influence: Familiarity with PPOs, healthcare, or insurance operations and able to represent the organization externally. Why This Role Matters: The General Business Manager will lead and grow our PPO profits business operations. • Drives Financial Performance: Ensures full P&L ownership, maximizing revenue, margins, and overall profitability across PPO and business operations., • Leads Strategic Growth: Develops and executes sales, marketing, and operational strategies that expand market share and strengthen competitive positioning., • Enhances Customer and Operational Excellence: Oversees service delivery, process improvements, and customer experience initiatives, directly impacting retention, satisfaction, and long-term business sustainability. Role Summary: The General Business Manager is responsible for overall business performance, including full P&L responsibility and overseeing sales, marketing, operations, and customer experience across four core business lines: • PPO Fee Negotiations, • Revenue Cycle Management (RCM), • In-Office Membership Plans The General Business Manager also manages associate development and performance, oversees budgeting and financial forecasting, and leads customer retention and issue resolution efforts while representing the organization within the industry and supporting continued business growth. The GM will report to the President, Clarion Solutions and serve as a key member of our leadership team. Key Responsibilities: • Financial Leadership: Own revenue, margin, and EBITDA across all business lines; develop annual operating plans and growth targets; manage pricing, costs, and margin expansion., • Sales & Marketing: Drive scalable sales strategies across direct and partner channels; optimize lead generation and conversion; strengthen marketing positioning and messaging., • Operational Excellence: Oversee service delivery teams including RCM, Medical Billing, PPO Negotiations, and Membership Plans; implement process improvements and automation initiatives., • Customer Experience: Serve as executive escalation point for key customer matters; lead retention and NPS improvement strategies; ensure exceptional onboarding and service delivery., • Leadership & Staff Development: Recruit, train, and manage high-performing teams; define goals, monitor performance, and foster a culture of accountability and results., • Industry Presence: Represent the company at conferences, webinars, and industry events; produce thought leadership content and maintain a professional presence in the PPO and healthcare space. Qualifications • 10+ years of progressive leadership experience, including top business or sales leadership roles (General Manager), ideally in dental organizations., • Demonstrated success at leveraging influence to deliver effective strategic business and sales outcomes and continuous improvement initiatives., • Bachelor's degree in business management or related field preferred., • Prior P&L ownership and experience leading multi-service or multi-business lines, • Strong preference for dental industry experience (DSO, consulting, revenue cycle, practice management, or dental technology)., • Track record of scaling revenue and improving margins., • Ability to travel to company events, co-travel nationally with sales/field service representatives, etc. Compensation & Benefits: A competitive compensation package-including base salary and annual performance bonus-will be tailored to the candidate's experience and market benchmarks. Comprehensive benefits (health, dental, vision, 401(k), etc.) are provided. Who We Are: Clarion Solutions elevates dental practices - from launch to sale, top line to bottom line, people to processes - with a full suite of operational, financial, and team solutions. The support you need, all from a trusted partner. Your practice, easier. Clarion Solutions is part of 1930 Ventures/Benco Dental, the largest family owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

New York City based role to travel 3 days a week/2 days remote - Monday through Friday opportunity. Must be a Certified Peer Recovery Advocate or Certified Mental Health Peer Summary of Position Assist the entire BH Care Management interdisciplinary team in managing members with Care Management needs. Ensure work is appropriately documented in the system to effectively implement member care plans. Work seamlessly with clinical staff to ensure member needs are met. Provide telephonic and in-person outreach to members that have been identified for/enrolled in care management and ensure members' needs are supported throughout the duration of member enrollment to the program, by completing screenings with members, coordinating with Care Manager on members' care plan, making appropriate referrals to the interdisciplinary care team, coordinating post-acute services on behalf of members, assisting with community resource needs and more. Perform in-person member visits in community settings, such as their home, Neighborhood Care sites, community agencies, shelters, hospitals, and physician offices for member engagement. Principal Accountabilities • Work collaboratively, as a critical component of the Medical Management team, to facilitate non-clinical elements of care management, including appointment scheduling and reminders, arranging transportation, and identification of/connection to community-based resources., • Perform accurate and timely intake and data entry for all Care Management requests and referrals for all lines of business, upon receipt of inbound requests, via call, fax, and web portal, in accordance with departmental policy and regulatory requirements., • Perform member telephonic and in-person outreach for program enrollment and ongoing engagement with the goal of retaining members in the BH Care Management Program., • Perform in-person member visits in community settings, such as their home, Neighborhood Care sites, community agencies, shelters, hospitals and physician offices to introduce care management programs, validate member contact information, and promote member engagement and retention in the program., • Triage cases and assign receipts to appropriate teams., • Communicate and/or respond to inquiries from providers, facilities, and members., • Initiate completion of member and provider correspondence and verbal outreach according to departmental guidelines., • Enter and maintain documentation in electronic record, meeting defined timeframes and performance standards., • Perform other related projects and duties as assigned., • Manage caseload and update care plans for members of all risk levels in collaboration with the clinical team., • Support care interventions including making doctor's appointments, health coaching, referrals to internal and external resources, assist with transportation issues., • Identity and address needs for Transitions of Care., • Leverage motivational interviewing skills and a member-centric approach to identify members' needs, prioritize and support care plan implementation., • Perform a wide range of research and educational outreach activities to encourage healthy behaviors, such as outreaching to identified members who need a primary care provider or who may have gaps in care related to recommended tests or provider visits and facilitate gap closure and receipt of evidence-based care., • Adhere to processes for collecting member-specific clinical and demographic data from providers and other entities as required by clinical staff., • Support communication and coordination with delegated entities, as necessary., • Coordinate directly with community-based organizations and agencies to identify available and/or alternative resources for a wide range of concerns, including home safety, financial assistance, caregiver support and transition assistance., • Actively participate in assigned committees and projects., • High School Diploma, • Bachelor's in related field preferred, • Certified Recovery Peer Advocate OR Certified Mental Health Peer Required, • 2 -3 years' relevant professional work experience, • 2 years' experience in health care industry, or other related activities, • Community Health Worker Certification may be considered with extensive mental health experience, • Additional years of experience/certifications/training may be considered in lieu of educational requirements, • Experience working in a multicultural setting, • Fluency (verbal) in English and Spanish, • Excellent customer service skills, • Strong oral, written and interpersonal communication skills, • Ability to work both independently and collaboratively with others, • Previous system user experience in a highly electronic environment, • Proficiency in Microsoft Office suite skills, • Knowledge of medical terminology and medical payment, • Ability to prioritize multiple tasks, • Detailed oriented; strong organizational and prioritization skills, • Dedicated home office space with reliable internet access to ensure PHI HIPPA compliance, • Strong problem-solving ability, critical thinking skills, and flexibility Additional Information, • Requisition ID: 1000003060, • Hiring Range: $48,600-$83,160

People & Culture Lead At the center of a high-energy store environment, the People & Culture Lead plays a key role in shaping the team and customer experience. This role supports employee engagement, development, and customer service execution on the floor. You’ll partner closely with the Assistant Store Director – People & Culture to build a strong, engaged team while ensuring every customer interaction reflects the energy and standards of the brand. What You’ll Do Lead the Customer Experience • Deliver and uphold a best-in-class, on-brand customer experience on the sales floor, • Act as a role model for service, energy, and customer connection, • Support the team in creating engaging, authentic interactions that drive loyalty and conversion, • Help identify opportunities to improve the overall customer journey Drive Sales Through People • Support execution of sales strategies and in-store initiatives, • Contribute to a dynamic and engaging store environment that drives performance, • Support clienteling and customer retention efforts, • Help connect team behaviors to business results Support Team Development • Assist in training new hires and reinforcing service expectations, • Provide ongoing feedback to support team growth and consistency, • Help foster a positive, inclusive, and high-energy team environment, • Recognize strong performance and reinforce a culture of accountability Support Total Store Success • Act as a visible, hands-on leader-on-duty on the sales floor, • Support the team in delivering a seamless, engaging customer experience, • Provide real-time feedback and guidance to maintain strong execution standards, • Partner with Brand Experience and Operations teams to ensure alignment, • Train and coach team members on customer experience standards, • Reinforce consistency in execution through clear communication and feedback, • Support the development of future talent within the store, • Lead opening and closing execution – Ensure all opening and closing procedures are executed flawlessly, including team readiness, operational checks, store security, and setting the tone for daily success Who You Are • 1+ years of training, people development, or retail supervisor experience, • Passionate about people, customer experience, and fashion, • Comfortable working in a fast-paced, high-volume environment, • Strong communicator and team collaborator who can coach, motivate, and connect with others, • Energetic, adaptable, and solutions oriented, • Team-focused with a strong sense of ownership and accountability, • Flexible and ready to work nights, weekends, and holidays Reporting Structure • Reports to: Assistant Store Director - People & Culture, • Direct Reports: None Why You’ll Love It Here • Growth – We’re growing fast, and we want you to grow with us, • Team – Work with passionate, creative, and driven people, • Energy – No two days are the same—new drops, new trends, new opportunities, • Impact – What you do directly shapes both the team and the customer experience If you’re ready to lead with energy, inspire a team, and build something unforgettable—we want to hear from you. Apply now and let’s make it happen.

Commercial Property Manager The Moinian Group New York City Metropolitan Area (On-site) Property Management company based in Manhattan is looking for a highly skilled, experienced, and detail-oriented Commercial Property Manager for our Class A commercial building in Columbus Circle. The successful candidate must have a successful record of managing and directing all daily and long-term activities, and projects, for leasing, resident services, operations and maintenance, asset planning and budgeting at a large, high traffic property. Additionally, they possess extensive experience managing engineering services, site services, large teams, vendors, energy management and environmental health & safety controls. Responsibilities also include developing and executing a business plan, budget management, capital planning and oversight of the daily management of large teams and operational activities. Core Responsibilities Budgeting & Reporting • Contribute in and oversee the preparation of the annual budget and asset management plan., • Oversee monthly financial reports, variance reports, and reconciliations, or prepare as needed., • Ensure the approved budget is consistently met with primary focus and direct responsibility for cash flow forecasts, re-forecasts and funding requests., • Responsible for reviewing, auditing and approving all reports prior to delivering to senior management., • Responsible for controlling the procurement, contracting, and expenditure processes per company policy., • Collaborate with the accounting team to ensure all policies and procedures are properly and timely executed and followed., • Responsible for reviewing real estate tax assessments and engaging tax consultants when necessary. Daily Operations • Own primary responsibility for successful execution of all day-to-day operations is to assure 100% compliance with established policies and procedures., • In close partnership with the team, oversee all construction projects and delegate components of the projects, where possible, to ensure accurate, timely and within budget completion, • Ensure all resident matters, including work orders, general requests, and complaints are resolved timely. Risk Management • Conduct bi-weekly site inspections and walk-throughs., • Ensure a property inspection program is in place and implemented., • Ensure regulatory compliance and effective management of risk and liability, • Oversee and approve the creation and maintenance of all sites specific documentation and initiatives including, but not limited to, site operations manuals and emergency procedures manuals., • Ensure corrective actions are taken quickly and efficiently for any violations requiring repairs, • Oversee and approve the creation and maintenance of all related documentation and initiatives including, but not limited to, resident handbooks, retention programs, surveys and feedback forms, training meetings. Team Management • Hire, train, and supervise management staff., • Responsible for performance management, salary reviews, goal setting., • Organize, monitor and assess the performance of supervised staff., • Assure that staffing aligns to agreed qualifications, • Ensure proper staffing levels within budget., • Lead by example, coach and drive team performance and reach leasing, renewal and account receivables goals. Vendor Management • Participate in negotiation of service contracts to achieve the highest levels of performance at competitive pricing in compliance with the company’s policies and procedures. Ensure teams are overseeing vendors and accountability measures are in place., • Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts., • Pay bills, process invoices and maintain excellent account payables records., • Maintain excellent vendor relationships. Licenses, Permits, Documentation • Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures., • Identify gaps and develop documentation in accordance with requirements., • Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel. Position Requirements • 7 - 10 years of commercial experience in Manhattan, • Strong understanding of property, building management and real estate concepts, • Previous Management of office building assets required, • Large projects oversight experience preferred, • Financial Acumen is a must, • Accounting experience is a plus, • Strong MS Office skills (emphasis on Word/Excel), • Strong multi-tasking skills, • Exceptional customer service and communication skills, • Strong organizational skills, • Ability to remain calm and thrive under pressure in a fast-paced environment., • Time management skills, • People management skills / Leadership, • Property management software experience, Yardi, Real Page programs and Active Building, is a plus, • Integrity and honesty, always operates at the highest levels of moral standards.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales Associate reports to the Store Manager. Responsibilities: Performance: • Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved, • Be a support to execute business plans to accelerate the business forward, • Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall, • Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums), • Follow through on customer journey as required to ensure a content client, • Support the needs of the client through styling advice and suggestion with every engagement, • Support a positive work environment, • Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners, • Support performance initiatives set out by Store Management, • Support inventory functions as set out by Store Management, • Protect all company assets including cash handling, inventory etc., • Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise, • Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management, • Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures, • Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary, • Additional projects/ responsibilities may arise in accordance with the needs of the business Requirements: • At least 1+ years of experience in a retail apparel environment preferred, • Fashion enthusiasts and retail experience within women’s and men’s apparel preferred, • Ability to effectively create, manage and adhere to deadlines, • Familiar with key retail performance indicators, • Adaptable, a sense of openness, active listener, and compassionate, • Strong organizational skills, writing and communication skills, • Comfortable and savvy with computer technology and software within PC and iOS platforms, • Ability to climb ladders, • Ability to lift 25+ lbs. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Position Summary: The Director of Human Resources – Retail (Stores & Upper Field Support) serves as a strategic business partner to retail leadership, driving people strategies that support store performance, employee engagement, and organizational growth across a multi-country footprint. This role reports to the VP, HR & Talent Management and is based in the corporate office in Secaucus, NJ. The Director works closely with the GVP, Head of Stores, and Store Operations team to align HR strategies with business priorities and operational execution. The role leads and develops a team of HR Business Partners supporting stores across the U.S., Canada, and Puerto Rico, ensuring a consistent and high-impact HR approach across all regions. This leader oversees talent management, employee relations, workforce planning, and compliance, and serves as a trusted advisor to senior field leaders to enhance operational effectiveness and the employee experience. Position Summary: The Director of Human Resources – Retail (Stores & Upper Field Support) serves as a strategic business partner to retail leadership, driving people strategies that support store performance, employee engagement, and organizational growth across a multi-country footprint. This role reports to the VP, HR & Talent Management and is based in the corporate office in Secaucus, NJ. The Director works closely with the GVP, Head of Stores, and Store Operations team to align HR strategies with business priorities and operational execution. The role leads and develops a team of HR Business Partners supporting stores across the U.S., Canada, and Puerto Rico, ensuring a consistent and high-impact HR approach across all regions. This leader oversees talent management, employee relations, workforce planning, and compliance, and serves as a trusted advisor to senior field leaders to enhance operational effectiveness and the employee experience. Key Accountabilities • Partner closely with the GVP, Head of Stores, and Store Operations team to develop and execute HR strategies that drive sales, productivity, and customer experience, • Lead, coach, and develop a team of HR Business Partners supporting retail field organizations across the U.S., Canada, and Puerto Rico, • Drive talent management initiatives including succession planning, leadership development, and performance management for store and field leadership, • Provide strategic guidance on organizational design, workforce planning, and change management across a multi-region retail structure, • Oversee employee relations strategy, ensuring fair and consistent application of policies while mitigating risk across jurisdictions, • Analyze HR metrics and retail KPIs to identify trends and deliver actionable insights to senior leadership, • Champion culture and engagement initiatives that improve retention and team effectiveness across stores, • Ensure compliance with federal, state, provincial, and local labor laws and company policies, • Partner with Talent Acquisition and Learning teams to support hiring, onboarding, and development of store and field leaders, • Support and advance diversity, equity, and inclusion initiatives across the retail organization Education and Experience • Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree preferred), • 10+ years of progressive HR experience, with significant focus in retail or multi-unit environments, • 5+ years of leadership experience managing HR teams or HR Business Partners, • Experience supporting large, geographically dispersed populations across multiple regions or countries, • Proven ability to influence senior leaders, including heads of retail or store operations, • Strong track record of driving talent and organizational strategies in a fast-paced retail environment Skills and Behaviors • Strategic thinker with the ability to translate business goals into actionable HR initiatives, • Strong business acumen with deep understanding of retail operations and performance drivers, • Exceptional relationship-building and influencing skills, with the ability to partner effectively with senior executives, • Data-driven decision maker with strong analytical and problem-solving capabilities, • Excellent communication and presentation skills with executive presence, • Ability to manage complexity, balance competing priorities, and deliver results across regions, • High level of integrity, discretion, and sound judgment, • Collaborative and inclusive leadership style with a focus on developing high-performing teams, • Adaptable and resilient in a dynamic, fast-paced retail environment, • Passion for people, culture, and creating a best-in-class employee experience, • Ability to travel if needed, • Experience with talent systems; Workday

Your new company HAYS Recruitment has partnered with one of the largest privately-owned Real Estate firms in NYC, who are looking to hire a Leasing Consultant across their 3.5M sq ft residential portfolio. Your new role As the internal Leasing Consultant, you will support the Director of Leasing and onsite General Managers to drive occupancy and resident retention of a multifamily portfolio totaling 500 luxury rental units. Responsibilities will include marketing and listing of apartment homes, coordinating showings, conducting apartment tours, and supporting resident transfers and renewals. What you'll need to succeed To be considered for the Leasing Consultant position in NYC, candidates will possess the following: • 2+ years of experience in luxury rental leasing, • Ability to understand and communicate lease terminology/documentation effectively with residents, • Strong customer service skills, • Excellent communication skills (oral & written), • Proficiency in Microsoft Office What you'll get in return • Compensation: $60-75K base salary, • Bonus potential up to 20%, • 100% company paid health and dental, • Pension + 401K, • Generous PTO plan What you need to do now If you're interested in the Leasing Consultant role in NYC, you can apply here or email me your resume directly at . If this role isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Alternatively, please feel free to share this job posting with your friends or colleagues.