586 Best customer retention Jobs in New York, NY (April 2025)

Seeking to hire a Manager of Membership and Fitness who will be situated at Crown Heights, Brooklyn NY. The site is located in Brooklyn's vibrant Crown Heights neighborhood. The Center serves as a cornerstone for community engagement, creativity, and growth. The center offers a variety of programs, from dance classes to cultural events, bringing people together in a dynamic and welcoming environment. The Manager of Membership and Fitness reports to the Managing Director overseeing the business. The role is responsible for the fitness center, wellness room and membership department's daily operations and planning. This full-time on-site position requires a highly motivated individual with strong selling skills to drive membership growth and retention while meeting sales targets. In addition to overseeing all aspects of membership and fitness services, this role will supervise the Membership Advisor and Personal Trainers, ensuring they align with the department's goals and standards. The Manager will also work closely with the team to create and implement sales strategies, maintain high-quality experiences for members, and enhance the center's offerings. Responsibilities - Maintain clear and open communication with the Managing Director and other department heads as well as working collaboratively as needed. - Create and implement sales plans to drive membership and grow the fitness business within the Center. - Oversee membership and fitness operations. - Report on performance metrics implementing strategies for improvement as needed. - Manage and mentor the Membership Advisor, and Personal Trainers providing guidance and ongoing support with a continuing learning philosophy for their success. - Conduct regular team meetings, daily check-in huddles to keep staff knowledgeable about center happenings, and ensure high standards are being met. - Empower and develop talent and reinforce a culture of high performance, positivity, and motivation. - NOTE : This hire will be authorized to deliver personal training sessions outside of their regular assigned hours/schedule if interested. Qualifications - Minimum of 2 -3 years of experience in membership sales and/ or fitness management along with related administrative knowledge required. Computer literacy a must including familiarity with MicroSoft Office 356, EZFacility, Mindbody and Salesforce. - Strong sales background and customer service experience also required (sales, health and wellness, retail, restaurant, fitness). - Experience onboarding, training, coaching, and developing high-performing teams a plus. - Genuine passion for fitness, health and wellness with an ability to engage and motivate the community. - Positive communicator with strong written and verbal communication skills. - Proactive problem-solving skills and a customer-focused mindset. - CPR certification or a willingness to acquire CPR certification within 30 days of employment

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Fresh Meadows MegaWash

Laundromat Operations Manager

10 days ago

$40000–$70000 yearly

Part-time

Fresh Meadows, Queens

Responsibilities: As an Operations Manager, you will be the face of the store and take full ownership of responsibilities including:  Delivering high levels of customer satisfaction, retention, and store growth  Ensuring store cleanliness and proper function of all amenities (carts, folding tables, TVs, etc.)  Enforcing safe practices and managing emergency situations (fires, floods, weather)  Monitoring and maintaining security systems (alarms and surveillance)  Conducting regular inventory checks and maintaining strong visual presentation of products  Addressing equipment issues immediately; performing minor repairs as needed  Training employees in retail sales, customer service, and upselling techniques  Monitoring and minimizing operating costs (equipment selection, detergent use, card system, etc.)  Accurate and timely reporting; immediately notifying District Manager of discrepancies  Overseeing daily operations across up to 4 laundromat locations  Managing employee schedules, timesheets, payroll, vacations, and sick days  Operating and troubleshooting POS system (Cents), including system updates and sales accuracy  Managing vendor relationships, utility bills, and invoices  Create training materials (English/Spanish); onboard and train new hires  Maintaining VTM machines, handling network outages (Spectrum/Verizon), and providing tech support as needed Qualifications:  Prior experience in a managerial role within a laundromat or similar retail/service environment preferred  Spanish-speaking ability is strongly preferred  Strong leadership, communication, and multitasking abilities  Proficient in POS systems, spreadsheets, and vendor coordination  Experience with employee scheduling, HR duties, and payroll management  Tech-savvy and comfortable with troubleshooting minor equipment or software issues

Be Apart of A a growing brand. We're looking for an entry-level Sales Manager, to help grow our brand. After a year and a half + we're ready to build our "start-up" team. Who We Are Creole Worship is a fast-growing digital magazine: a Christian-Haitian music digital magazine that is dedicated to spreading the message of Jesus Christ through the Haitian style of music & culture for Haitians and people all around the world: We want to encourage & enable people to worship the Lord in Haitian Kreyol. Additionally positively boosting the community. We are growing fast and need to build a team to better accomplish our mission and grow even more. About You & The Job This is an Entry Level Hybrid Position The ideal candidate will possess strong leadership skills, a decent understanding of market dynamics, and some track record in or related to sales and account management. This role requires a strategic thinker who can analyze market trends, develop effective sales strategies, and foster relationships to enhance business development. We are open to training and unexperienced go-getters, who will receive real-time challenging experience that'll boost any resume. Most of our communication will be done online but quarterly and other occasional team meetings may be in-person. Duties Your job is to essentially make & keep Creole Worship profitable. - Contacting potential sales individuals, and businesses for client conversion. - Analyze market trends to identify new opportunities for growth and expansion. - Develop and implement effective sales strategies that align with business goals. - Oversee outside sales activities, ensuring proper execution of sales plans. - Manage key accounts, building strong client relationships to ensure satisfaction and retention. - Crafting & executing sales pitches for Sponsored posts, advertisements, and other sales opportunities. - Managing and modifying our (advertising) product - Conduct communication & execute strategies to market sales products year-round - Collaborate with team members to align promotional strategies with sales objectives. Skills - Proficient in analyzing market data to inform strategic decisions. - Proven experience in outside sales and account management. - Technologically adept - Familiarity with CRM software for effective customer relationship management. - Excellent communication and interpersonal skills to build rapport with clients and team members. - Strong business development acumen with the ability to identify new markets and opportunities. - Great communication skills to communicate with the founder & team members to align all efforts and strategize with the overall mission and goals. - MUST speak great English - PREFERRED Haitian Kreyol speakers - PREFERRED French Speakers - * Kringlish is fine as long you're willing to continue learning to speak, write, and communicate in Haitian Kreyol* Pay ** THIS POSITION DOES NOT PAY** We want to pay you but cannot just yet. We are still growing and haven't fully reached profitability goals. Though as we cross this goal and others we will compensate team members/employees generously. We can only offer company benefits like quarterly team dinners and in-field experience. We are in a growth state: building out our first team. You will get to be a part of Creole Worship's first team and help us grow our impact, good works, and reach. Which means carving out the beginnings of a department run by you. If you are passionate about driving sales success and leading a high-performing team, we encourage you to apply for this exciting opportunity. ***We are not discriminatory against any persons or race but do highly encourage Christians, Haitians, Haitian-Americans, Haitian descendants, and people of color to apply. As this aligns with our mission to spread the message of Jesus Christ and uplift/support our community.

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PINDAO New Jersey LTD

General Manager (Full Time)New York, NY

Job Overview: Leading on the operations strategy for the group – you will be responsible for ensuring a steady ship within the operations of the business. Oversee the head office function to drive revenue and retention alike. We are looking for an enthusiastic and driven Store Manager to join our team. The Store Manager will be responsible for overseeing daily store operations, managing staff, ensuring customer satisfaction, and driving sales. This is a leadership role that requires excellent management skills, a passion for F&B, and a commitment to achieving company goals. Benefit: · Monthly Sales bonus rewards · Employee Voucher · Overseas Training Opportunities · Career progression pathways available · 401K match(at least age 18 and after 60 days of employment) · Paid Time Off and Paid Holidays · Commuter Benefit · Health insurance、Dental insurance、Vision insurance · Disability insurance Job Responsibilities: · Develop standard operating procedures (SOPs) to allow the brand to expand while maintaining quality and service standards;· New Stores Openings: plan and execute the opening of NY-based new stores; · Oversee the preparation and implementation of all operational aspects, including staffing, equipment, inventory, high-quality service, cleanliness and compliance with company standards; · Ensure adherence to construction timelines and budgets for new stores;· Responsible for store cost control and management, turnover increase, and ensuring that Quality、 Service & Cleanliness (QSC) management meets local and company standards;· Work to exceed sales and targets to maximize profitability; · Develop and implement operational policies and procedures to enhance efficiency and productivity;· Collaborate closely with other teams, including supply chain, HR and marketing for continuous shop improvement. Requirements: · A minimum of 3 years Food & Beverage Management experience. Bonus points for Experience in multi chain store concept preferred. · Able to work in a fast pace working environment · Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays · Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. · Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. · Mandarin speaking is preferred. Company Introduction: Naixue was founded in 2015, leading the launch of the "Nice Tea & excellent European soft bread" dual-category model. Focusing on the modern lifestyle with tea as the core, Naixue has formed three major business sections "freshly made tea", "Naiyuki tea" and "RTD bottled tea", and successfully created "duck dung Fragrant Treasure Tea", "Longjing Milk Tea" and many other hot products in the industry. On June 30, 2021, Naixue's tea was officially listed on the Hong Kong Stock Exchange. At present, Naixue’s tea adheres to the direct sales model, covering more than 80 major cities across the country, with more than 1,800 stores. Adhering to the concept of "beauty has its own power", Naixue's tea takes the mission of becoming "a global tea brand loved by customers" and is committed to becoming an innovator and promoter of tea culture going to the world. Job Type: Full-time Pay: $72,000.00 - $90,000.00 per year Benefits: 401(k) matching Flexible schedule Paid time off Parental leave Shift: 8 hour shift Day shift Evening shift Morning shift Experience: F&B: 3 years (Preferred) Language: Mandarin (Preferred) Work Location: In person

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