Vice President, Product
4 days ago
Woodland Park
Job DescriptionJob Title Vice President, Product Reports To Chief Product Officer Department Product Organization Employment Type Full-Time Position Overview The Vice President, Product is responsible for the disciplined execution of Anterix's product strategy and the operational delivery of its recurring services business. This role serves as the connective tissue between product strategy and customer reality—ensuring that Anterix's offerings are designed, launched, delivered, and supported with the rigor required by mission‑critical customers. The role blends the mindset of a product operator with the depth of a service delivery leader. The Vice President will ensure that the product operating system governs how services are built and scaled, and will subsequently own customer operations for post‑sale delivery and support. In doing so, this leader ensures that product management, engineering, and customer‑facing teams operate within a coherent, repeatable, and scalable execution model. Purpose This role is central to Anterix's evolution from a spectrum‑centric company to a recurring‑services business serving utilities and other critical infrastructure sectors. By owning the product operating system and post‑sale customer operations, the successful candidate will: • Ensure product strategy is translated into operationally viable, supportable, and scalable services., • Establish the discipline required to deliver reliable, recurring customer outcomes., • Create tight feedback loops between customers, operations, and product management., • Protect long‑term enterprise value by aligning delivery models, cost‑to‑serve, and service performance with Anterix's growth ambitions. Key ResponsibilitiesProduct Operating System & Lifecycle Management • Build and continuously evolve Anterix's product operating system, defining how recurring services are conceived, developed, launched, delivered, and supported., • Translate product roadmaps into service definitions, operational requirements, delivery models, and readiness criteria., • Establish and enforce lifecycle governance, including stage gates, operational readiness reviews, and post‑launch performance management., • Manage cross‑functional processes that connect Product Management, Engineering, Operations, Finance, and Go‑to‑Market teams., • Ensure pricing models, SLAs, and cost‑to‑serve assumptions align with scalable recurring‑revenue economics., • Ensure tooling, systems, and data that support execution visibility, performance measurement, and risk management.Product‑to‑Operations Execution, • Serve as the primary owner of product‑to‑operations execution, ensuring offerings are operationally ready before launch., • Identify execution risks early and drive cross‑functional resolution., • Ensure consistency and repeatability across service families while allowing for innovation and evolution.Customer Operations (Post‑Sale), • Ensure the end‑to‑end post‑sale customer lifecycle, including provisioning, activation, service assurance, incident/problem/change management, and ongoing service performance., • Establish clear operational ownership, SLAs, KPIs, escalation paths, and accountability models for mission‑critical customers., • Partner closely with Customer Success, Sales, Engineering, and Product Management to ensure seamless handoffs and sustained customer outcomes., • Drive continuous improvement in service reliability, customer experience, and operational efficiency.Customer, Sales & Market Engagement, • Participate directly in customer interviews to inform service design, improvement, and roadmap decisions., • Support select sales opportunities by validating operational feasibility, service commitments, and delivery models., • Represent operational credibility and delivery discipline in strategic customer engagements.Leadership, Talent & Culture, • Readiness to build, mentor, and lead multi‑disciplinary teams spanning product operations, service engineering, provisioning, and shared services., • Design scalable organizational models, including near‑shore and offshore capabilities where appropriate., • Promote a culture of accountability, execution excellence, and continuous improvement., • Foster strong collaboration with peer executives across Product, Technology, Sales, Finance, and Customer functions. Success Metrics • Time‑to‑launch and time‑to‑activate, • Service availability and SLA attainment, • Customer satisfaction, adoption, and retention, • Cost‑to‑serve and margin stability, • Predictability and reliability of recurring revenue delivery QualificationsEducation Bachelor's degree required; advanced degree preferred. Experience • 15+ years of progressive leadership experience in managed services, network operations, infrastructure, or technology‑enabled services businesses., • Proven success operationalizing product portfolios into scalable, recurring‑revenue services., • Demonstrated experience building and running product operations, service delivery, or similar execution‑focused functions., • Strong background in ITIL‑based service frameworks and lifecycle management for mission‑critical customers., • Experience partnering with executive leadership teams on strategic initiatives, including customer engagements and corporate development.Skills & Competencies, • Strong product and operational thinker with the ability to translate strategy into disciplined execution., • Deep understanding of service delivery models, systems, and operational metrics., • Highly analytical, using data and financial insight to drive decisions and continuous improvement., • Executive presence with the ability to engage credibly with customers, partners, and internal leaders.