Trabajos customer service specialist en Elizabeth, New Jersey - Page 2Crear alertas

Call Center / Customer Service / Remote] - Anywhere in U. Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will: Serve as the primary point of contact for customer inquiries regarding existing Rail

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r

Redefine Your Career in Customer Service – Make a Real Impact Every Day.At AO, we believe customer service is more than answering questions—it’s about building trust, providing peace of mind, and making a meaningful difference in people’s lives.If you’re passionate about helping others and

The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction. At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all emplo

Job DescriptionROLE DESCRIPTION: Angel Rodriguez - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support the agency in gaining and keeping customers. As Agent's Executive Assistant - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. We look forward to incorporating your energy and perspective into our team as we build success together. RESPONSIBILITIES: • Ensure accuracy of team member production and commission data within FrontRunner., • Compile comprehensive high-level summary reports including BOD, CLAIMS, PFA Recon, Miscellaneous Recon, and weekly reports., • Conduct call report activities to facilitate effective communication and engagement., • Utilize ECRM analytics to derive actionable insights for strategic decision-making., • Address defector issues to enhance customer retention and loyalty., • Manage responses to customer reviews to maintain a positive online reputation., • Support general marketing efforts to drive brand awareness and growth., • Perform miscellaneous duties as required to contribute to team success.QUALIFICATIONS:, • Dedicated to customer service, • Exceptional communication skills, • Eager to learn, • Able to achieve mutually agreed upon marketing goals, • Interested in marketing products and services based on customer needsBENEFITS:, • Hourly plus commission/bonus, • Paid time off (vacation and personal/sick days), • Growth potential/Opportunity for advancement within my office

Job Description Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver. Essential Functions: • Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching., • Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs., • Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure., • Apply any additional charges including and notify customer service of changes., • Track/Maintain yard report, MDR, CNI, and Divisional Pool, • Actively participate in driver recruiting and retention, • Request rail billing, • Processes ATP’s and Non-Productive pay. Review preliminary payroll, • Oversee drivers HOS and ELD updating, • Manage roadside repair, • Oversee and manage Rail/Port pins – reservations – LFD, • Data entry skills; Good communication and organizational skills Operations Manager Coordination of Others: Drivers Confidential Data: Driver and Owner/Operator pay information; customer accounts; dispatch activities

K+ per year / Medical, dental & vision / 401k / PTO / Internet stipend - As a Customer Experience Specialist at Atticus, you will: Communicate with customers via phone, email, and chat to provide exceptional customer service; Resolve customer inquiries and complaints in a timely and efficient manner

Customer Service / Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at Trupanion, you will: Assist customers with inquiries and concerns via phone; Resolve customer complaints and issues in a timely and professional manner; Provide

Sherwin Williams - 2535469 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Position Overview: (Part Time and Full Time Opportunities) The Sales Associate is the customer service specialist of the store. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, vetera

Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing. As an Equal Opportunity Employer, Fast Retailing

Penney - JobID: 1093557 [Customer Service Representative] As a Salon Customer Experience Specialist at J.Penney, you'll: Help drive the client experience while maximizing sales potential of each client; Ensure proper scheduling and continuing appointments, including walk-in clients, booking and re-b

Customer Service / Remote] - Anywhere in U. Up to $60K per year / Medical, dental & vision / 401k match / PTO / WFH Stipend - As a Customer Support Specialist at Pulley, you will: Respond to customer inquiries and provide timely and accurate resolutions; Assist customers with troubleshooting technic

Customer Service / Remote] - Anywhere in U.As a Customer Experience Specialist at Quince, you will: Use your critical thinking and empathy to troubleshoot and resolve customer concerns, turning potential negative experiences into positive ones; Build lasting customer loyalty by providing personalize

Customer Service / Remote] - Anywhere in U.Competitive pay / Benefits - As a Leave Specialist you'll: Drive success through initial customer kickoff and provide a supportive, personalized end-to-end leave of absence experience for customers using a combination of tools to manage, communicate and upd

Job DescriptionDescription: The Medical Assistant is responsible for providing high quality direct patient care and assisting providers and other clinical staff with patient care and other clinical and administrative duties in a professional manner. Ability to competently and skillfully perform all clinical and clerical functions including, but not limited to: vital signs, patient interview, electronic documentation, screening tools, lab/specimen prep, point of care collection and processing, filing, processing records, answering phones, verifying insurance, scheduling appointments and processing referrals. Must provide age-appropriate care in a manner that demonstrates an understanding of the functional/developmental age of the patient served. Advocare, LLC is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment. As a full-time and long-term Advocare employee, the following benefits are available for you and your family: Medical/prescription coverage; dental coverage; vision care; flexible spending accounts; health savings account, if applicable; voluntary hospital indemnity; voluntary term life insurance and AD voluntary short-term disability and long-term disability; critical illness, cancer, and accident insurance; group auto and homeowners insurance; commuter benefits; 401(k). Requirements: Medical Assistant Essential Functions: • Completes a broad variety of administrative tasks and clinical duties including but not limited to obtaining and recording patient medical histories, receiving, and directing phone calls, ensuring successful completion of all forms, • Maintaining medical supplies inventory and performing preventive maintenance to keep the medical equipment operating, • Preparing patients for examination by performing physical tests, take vitals, reporting patient history summary, and administering vaccines, • Preparing treatment rooms for clinical examinations, • Counseling patients by transmitting physician’s orders and questions about the treatment, • Delivering attention, compassionate support, and assistance to patients and families, • Ensuring compliance with all healthcare regulations including HIPPA, OSHA, etc., • Aides staff, physicians, and other faculty as needed, • Firm grasp on medical practices, administrative processes, and organizational policies, • Strong interpersonal and communication skills, • Proficient in administrative tasks, • Must be highly organized and detail-oriented; demonstrating leadership to maintain credibility, • Familiarity with medical terminology and digital record systems, • Ability to communicate effectively and verbalize ideas, • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrates the highest level of customer/client service and response, • High school diploma or equivalent required, • CCMA certification is a must!, • One year of prior experience in a medical setting preferred

Job Description eDiscovery Project Analyst Contact Discovery Services Location: Remote Start Date: Negotiable At Contact Discovery Services, we are dedicated to providing top-notch eDiscovery solutions to our clients. Our team is composed of talented professionals who are passionate about leveraging technology to deliver exceptional results. We are seeking a highly motivated and detail-oriented eDiscovery Project Analyst to join our team. The ideal candidate will have a strong background in eDiscovery processes and technologies and will be responsible for managing and executing eDiscovery projects from inception to completion. DUTIES OF THE POSITION: • Manage and oversee eDiscovery projects, ensuring timely and accurate completion., • Coordinate with clients, legal teams, and internal stakeholders to define project requirements and deliverables., • Perform data intake, processing, production, and analysis using industry-standard eDiscovery tools., • Develop and maintain project documentation, including project plans, timelines, and status reports., • Conduct quality control checks to ensure data integrity and compliance with legal standards., • Provide technical support and guidance to clients and team members throughout the eDiscovery process., • Stay up-to-date with industry trends and best practices to continuously improve eDiscovery processes., • Assist in the development and implementation of eDiscovery protocols and procedures., • Bachelor's degree in a related field or equivalent work experience is preferred., • Minimum of 1 year of experience in eDiscovery or a related field., • Proficiency with eDiscovery tools such as Relativity, Nuix, 4iG, and EnCase., • Strong understanding of the Electronic Discovery Reference Model (EDRM)., • Excellent project management skills, with the ability to manage multiple projects simultaneously., • Strong analytical and problem-solving skills., • Excellent written and verbal communication skills., • Ability to work independently and as part of a team., • Detail-oriented with a strong commitment to accuracy and quality., • Knowledge of litigation support industry including evolution of product offerings and changing dynamics/expectations, • General knowledge of litigation lifecycle or experience managing litigations, • Experience troubleshooting applications and communicating results to support teams, • Relativity administrator experience, • Relativity Certified Administrator certification, • Competitive salary and benefits package., • Opportunity to work with a dynamic and innovative team., • Professional development and growth opportunities., • $70,000.00 - $85,000.00 ABOUT CONTACT: Contact Discovery Services delivers best in class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering “outside-the-box” solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast-paced environment then we want to hear from you. Powered by JazzHR 7SbHoUJM7Q

Job Description At Quadel, we’re driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low-income families and vulnerable populations. If you're passionate about making a meaningful impact, you’ll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live. Join us in building stronger communities, one home at a time. POSITION SUMMARY: The Housing Specialist performs various program activities that include processing applications for eligibility, verifying participant's status to ensure continued eligibility, preparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. If you are familiar with housing, transaction assignments may include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, hearing preparation and terminations. DUTIES AND RESPONSIBILITIES: • Conducts assigned activities and transactions., • Completes assigned work timely and accurately., • Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism., • Conducts all activities to ensure nondiscrimination., • Maintains productivity information., • Determines eligibility for program participation., • Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties., • Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence., • Performs accurate and timely data entry to maintain updated computer files., • Required to obtain Housing Choice Voucher Specialist certification within one year of hire., • Two years of experience in an environment requiring extensive public contact or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus., • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality., • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Occasionally required to stand., • Occasionally required to walk., • Frequently required to sit., • Continually required to utilize hand and finger dexterity., • Continually required to talk or hear. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO/AA Powered by JazzHR Q9tL54huGx

Job DescriptionDescriptionJob Description Customer Service Specialist Location: Jersey City, NJ Overview: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. This role is essential in ensuring that our customers receive top-notch service and support. As a Customer Service Specialist, you will be the first point of contact for customers, providing them with information about our products and services, addressing their inquiries, and resolving any issues they may encounter. Key Responsibilities • High school diploma or equivalent; further education in customer service or a related field is a plus., • Proven experience in a customer service role, preferably in a fast-paced environment., • Excellent verbal and written communication skills., • Strong problem-solving abilities and a proactive approach to addressing customer concerns., • Ability to work well under pressure and manage multiple tasks simultaneously., • Proficiency in using customer service software, Microsoft Office, and CRM systems. Skills, Knowledge and Expertise • High school diploma or equivalent; some college education preferred., • Proven customer service experience, preferably in a retail or office environment., • Excellent verbal and written communication skills., • Strong problem-solving abilities and attention to detail., • Ability to work effectively in a fast-paced environment and manage multiple tasks., • Competitive salary: $18.00 - $28.00 hourly (based on experience)., • Comprehensive health, dental, and vision insurance., • Paid time off, including vacation, sick leave, and holidays., • 401(k) retirement plan with company matching., • Professional development and growth opportunities.

Job Description World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients' well-being. We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. Are you a master of phone-based customer service, able to deliver empathy, clarity, and professionalism with every call? GSVS is seeking a dedicated Phone Specialist to be the reassuring, knowledgeable voice our clients rely on during their most important moments. Scheduled: Sunday to Thursday 7am to 3:30pm or Tuesday to Saturday 7:30am - 4pm or Sunday/Monday 9am – 5:30pm & Tuesday to Thursday 3pm - 11:30pm or Friday, - Monday 2:30pm to 11pm About Us: GSVS is a leader in multispecialty veterinary care, known for our commitment to excellence and compassion. We believe every client interaction—whether in person or over the phone—should reflect our gold-standard values. What You'll Do: • Answer and manage multiple phone lines with professionalism and efficiency, • Actively listen, acknowledge concerns, and provide compassionate, solutions-focused support to clients, • Accurately schedule appointments and relay critical information to clinical teams, • Handle financial discussions and process payments as needed, • Collaborate with front desk, client services and clinical staff to ensure a seamless client experience, • 2+ years of experience in a high-volume, high-touch phone-based customer service role (veterinary or medical preferred), • Outstanding communication and active listening skills, • Demonstrated empathy, patience, and professionalism under pressure, • Detail-oriented, organized, and adept at multitasking, • Committed to supporting clients and colleagues with integrity and discretion Salary: $17/hr - $22/hr depending on skills, experience, and credentials GSVServices is proud to offer the following benefits: • Competitive salary based on your level of experience, • Health, dental, and vision insurance, with HSA option- some plans paid 100%, • Maternity/Paternity leave, • Retirement Plan – 401K with employer match, • Licensing fees paid for credentialed technicians, • Employee Referral Bonus, • Paid Time off, • Mental health support with Talkspace, • Uniforms provided, • Pet discounts for medical care Ready to be the voice of gold-standard care? Apply today by sending your resume and cover letter. Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required. For CA applicants please visit our Privacy Policy

Job Description You will support store operations and help build wine & liquor sales and service culture. Internally you will be referred to as the Wine Manager and report to the store management team. Primary responsibility is to provide wine knowledge, customer service, product recommendations to our customers. Assist in wine ordering such as product purchasing and new product acquisitions/tastings. What we're looking for • Customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues., • Strong interpersonal skills and a team player mindset, • Experience resolving customer issues and coaching peers., • 2-3 Years experience in retail/commercial wine management, • WINE SPECIALIST OR WINE SOMMELIER CERTIFICATION IS PREFERRED, • Ability to work a flexible schedule as business requires, including evenings and weekends., • Adherence to all laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment., • Maintain store safety and cleanliness standards, • Familiarity with the point-of-sale systems and inventory management software, • 30-40 Hours Per Week, • 4-5 Days Per Week, • MUST BE READY TO WORK UNTIL 8PM from Thursday-Saturday Physical Requirements (with or without accommodations) • Must be 21 years of age or older, • Walk, bend down repeatedly, and be on feet for 8-10 hours a day, • Climb ladders and lift wine cases

Job Description Company Summary: StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs. Position Summary: We are looking for a Member Relations Specialist to build and maintain positive relationships with providers and clients in the California market and potentially other State markets. You’ll be the assigned clients’ and providers’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under set deadlines. Experience in sales and network development in the healthcare field is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong and enduring. Essential Duties and Responsibilities: • Increase use of StationMD in California market, • Help clients implement services and plan projects effectively, • Ensure proper execution for successful client partnerships, • Manage invoices and bills for assigned customers, • Address customer issues with speed and efficiency, • Work with growth team to generate new business and expand current lines of business, • Foster and retain positive relationships with clients and providers to ensure longstanding collaboration Qualifications: Education/Certification • 5+ years of experience in the healthcare industry (Experience with I/DD population preferred but not required), • BS/BA in healthcare or business field Qualifications/Requirements • Must live in California, • Must possess personal transportation, • Must be able to lift 25 lbs, • Must have access to the internet, • Experience engaging with providers is preferred, • Background in sales and customer service is a plus, • Proficient in MS Office and CRM/project management software, • Strong organizational and multitasking skills, • Customer-oriented approach, • Excellent verbal and written communication abilities, • Interpersonal Skills, • Able to travel for in-person meetings, • Able to attend conferences, • Public Speaking & Presenting, • Access to the Internet & mobile phone, • Sharing of work Outlook calendar, • Weekly report meeting with Account Management Team, • Documentation of calls, outreach, contacts, meetings, etc. HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.

Job DescriptionBenefits: • Free food & snacks, • Opportunity for advancement, • Paid time off Reports to: CEO Location: In-Person, Westfield, NJ Department: Operations/Finance Organization: 40 Dreams Catering Role Overview The Medicaid Billing & Customer Service Specialist is responsible for managing all aspects of Medicaid medical billing, claims resolution, and customer service for 40 Dreams Catering. This mid-level role ensures accurate, timely billing, reduces claim denials, resolves back claims, and establishes efficient billing workflows. The Specialist will serve as the primary liaison between 40 Dreams Catering, Medicaid, insurance providers, and clients, delivering excellent service while upholding 40 Dreams Excellence in Action values. This role is critical to ensuring the financial health of 40 Dreams Catering and supporting our mission to improve lives by delivering fresh, healthy meals to seniors. Key Responsibilities Billing & Claims Management Submit Medicaid claims accurately and in compliance with state/federal requirements. Track, monitor, and reconcile outstanding claims; ensure timely payment posting. Research, resolve, and resubmit denied or delayed claims. Maintain detailed billing records and prepare reports for leadership review. Workflow & Process Development Establish efficient billing workflows and SOPs to minimize errors and improve turnaround times. Continuously identify and implement process improvements to reduce denials and maximize reimbursement. Partner with the CEO to refine billing KPIs and reporting cadence. Customer & Partner Interface Serve as primary contact for client billing inquiries, explaining Medicaid benefits and resolving concerns with patience and professionalism. Communicate directly with Medicaid offices, insurance companies, and other payers to resolve discrepancies or questions. Collaborate with internal teams (Operations, Kitchen, Drivers) to ensure accurate service records align with billing. Compliance & Quality Assurance Stay current with Medicaid regulations, billing codes, and reimbursement policies. Ensure all billing practices comply with HIPAA and Medicaid requirements. Conduct periodic audits of claims to identify gaps or risks. Collaboration & Reporting Work closely with the CEO to provide weekly updates on billing status, collections, and outstanding claims. Collaborate with Operations and Finance to align billing outcomes with company goals. Track and present billing KPIs (see below). Key Performance Indicators (KPIs) Claim Submission Accuracy: 98% or higher first-pass acceptance rate. Denial Rate: Less than 5% of claims denied or delayed. Back Claim Resolution: Clear backlog of outstanding claims within 90 days of hire; maintain <30 days average outstanding claims thereafter. Payment Cycle Time: Average Medicaid reimbursement received within 30 days. Customer Satisfaction: 90% resolution satisfaction rate from clients regarding billing inquiries. Workflow Efficiency: Implement and document standard billing workflows within 60 days. Qualifications & Skills Education/Experience: o Minimum 3 years of Medicaid/medical billing experience (preferred in food/nutrition, home health, or healthcare services). o Experience working directly with Medicaid systems and resolving denied claims. Technical Skills: o Proficiency in Medicaid billing systems, EHRs, Availity, EZ Claims, or equivalent billing platforms. o Strong Excel, Google Sheets, and reporting skills. o Proficiency with Microsoft Office and Asana Core Competencies: o Detail-oriented with strong organizational skills. o Effective communicatorable to explain billing clearly to seniors, families, and payers. o Problem-solver with ability to manage competing priorities. o Bilingual English/Spanish preferred Values Alignment: Must embody 40 Dreams Caterings Excellence in Action values: Respect, Excellence Through Care, Teamwork, Kindness, and Growth. Other Requirements: Ability to work in-person at the Westfield, NJ office; current driver license, must pass a background check, and maintain HIPAA compliance. Why Join 40 Dreams Catering? At 40 Dreams Catering, we believe food has the power to ignite healthy, thriving lives. Youll join a mission-driven organization dedicated to improving the lives of seniors through fresh, healthy meals and exceptional service. As a key member of our team, youll have a direct impact on both our financial health and the well-being of the clients we serve.