424 Best customer service specialist Jobs in Orlando, Florida (April 2026)

Director of Intake

15 days ago

Orlando

Emerald Coast Behavioral Hospital is seeking a talented and dynamic Director of Intake/Assessment & Referral to join our team of dedicated healthcare professionals! Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active-duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression. Visit us online at: Position Summary: The Director, Assessment & Referral leads a fast paced team of professionals responsible for the admission/intake process utilizing nursing and therapeutic processes. Builds a customer focused team who provides quality care, establishes standards of practice, provides effective fiscal management, and remains operations focused. Job Duties/Responsibilities: • Is responsible for the administrative and clinical supervision of the Admissions and Referral Department. Supervises staff in the provision of patient access to care and behavioral health assessment services, including call management, clinical evaluations for level of care, crisis intervention, admissions, and referrals. Ensures departmental adherence to policies and procedures, regulatory compliance, service excellence, and data entry/management. Develops and manages processes related to the efficient and smooth admission and referral processes. May perform Assessment Specialist duties as needed., • Develops and implements activities related to creating an environment of patient focused care in the Admissions and Referral department by defining and achieving standards for quality patient care to include:, • Developing and implementing department objectives, policies and procedures to maintain quality patient care. Continuously monitors Federal and State requirements and revises Departmental procedures accordingly. Maintains Joint Commission and CMS accreditation standards., • Oversees and monitors the assessment & referral process to ensure quality assessments, appropriate admissions as well as appropriate referrals are provided. Maintain effective lines of communication between the staff and the physician as the staff must work in conjunction with the admitting physician to establish appropriateness of admission, establish clinical diagnosis and treatment., • Oversees telephone triage activities. Monitors triage calls and information provided during the telephone triage such as offering assessment, referral information provided, access emergency medical or police services when needed. Ensures documentation of calls into computer-based systems., • Responsible for Utilization Review functions to include insurance verification and obtaining initial authorization for services in a timely manner. Responsible for ensuring all insurance documentation is uploaded into system., • Acts as a liaison between referral sources, patients, families, staff and the general public as needed. Responds to and investigates referral source, patient, and family complaints., • Works in conjunction with the Director of Quality/Risk Management to address patient safety concerns and to implement processes that prevent adverse outcomes., • Performs marketing, outreach and development functions to maintain positive and open relations with all community resources., • Plans, organizes, and manages areas of responsibility to meet the standards set by the hospital and regulatory agencies., • Hires, supervises, develops, evaluates, and disciplines staff and and/or monitors supervisors' management of staff. Ensures staff is knowledgeable and competent to perform duties by providing orientation, training, and continuing education. Meets with staff members on an ongoing basis to review performance and provide feedback, guidance and instruction as needed. Assures appropriate work production and documentation in accordance with policies and regulations through audits, supervision, and goal setting., • Reviews performance in area of supervision in relation to established goals to include standards and criteria, audit of deficiencies and follow-up; implements changes to effect continual improvement in services provides; and assures compliance with regulatory and legal requirements., • Recommends fiscal or budgetary requirements necessary to maintain service within the department., • Prepares schedule and monitors FTE's and stays within operating budgets. Administers staffing levels of both clinical and non-clinical direct care staff. Monitors staff for adequacy in provision of care. Directs staff rotations and reschedules personnel to meet increased or decreased service demands., • Plans, develops and manages the orientation and on-going training for leadership and staff., • Produces, creates and provides for quality and timely reports/documentation on a monthly/quarterly basis, as required. Attends daily, monthly, quarterly meetings as expected., • Conducts Leadership Q15 audits on a rotation basis and reports findings as assigned. Acts as Administrator on Call on a rotation basis. Benefit Highlights: • Challenging and rewarding work environment, • Competitive Compensation & Generous Paid Time Off, • Excellent Medical, Dental, Vision and Prescription Drug Plan, • 401(K) with company match and discounted stock plan, • SoFi Student Loan Refinancing Program, • Career development opportunities within UHS and its 300+ Subsidiaries!, • More information is available on our Benefits Guest Website: uhsguest.com Requirements: • Bachelor's Degree in Nursing required. Masters Degree preferred., • Active Florida RN Licensure required for RN candidates., • Three (3) years' experience in inpatient nursing required. ER and/or actue behavioral health experience preferred. Three (3) years supervisory experience preferred., • The ideal candidate thrives in a fast paced work environment, has strong team building skills, and understands fiscal and operational responsibilities. Employment with Emerald Coast Behavioral Hospital requires successful completion of a Level II background Screening. For additional information on this screening requirement, visit the Florida Care Provider Background Screening Clearinghouse Education and Awareness website at About Universal Health Services: One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. Avoid and Report Recruitment Scams We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

Customer service specialist jobs in Orlando, FloridaCreate job alerts

Popular jobs searches in Orlando, Florida

Popular customer service specialist jobs locations