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  • Customer Service Assistant
    Customer Service Assistant
    6 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Account Specialist
    Account Specialist
    16 hours ago
    Full-time
    Port Richmond, Staten Island

    Full-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm OverviewElevate your career as a Full-time Account Specialist, where you can take your sales and customer service skills to the next level. You'll be on the front lines of growing and supporting our branch key accounts, through building relationships and matching products and solutions to customer needs. This position is for our branch located at 1961 Richmond Terrace, Staten Island, NY 10302. Responsibilities The duties and responsibilities of this position include, but are not limited to: Developing and executing a sales plan in a local territory to reach and exceed sales goals Supporting the day-to-day needs of the branch's key accounts Working directly with key accounts Growing and maintaining an assigned book of business Performing other duties as needed to ensure branch success Required Position Qualifications The following skills and qualifications are required for this position: Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed Possess or are working towards a degree in Business/Marketing OR have related industry experience and knowledge of the local market Excellent written and oral communication skills Proficient using Microsoft Office Suite Demonstrate strong organization, planning and prioritizing abilities Exhibit strong problem solving, deductive reasoning and decision making skills Highly motivated, self directed and customer service oriented Learn and perform multiple tasks in a fast paced environment Work independently as well as in a team environment Demonstrate our core values of ambition, innovation, integrity and teamwork Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) Training & Development Our mission within Fastenal's School of Business is to collaboratively maximize the potential of each employee by consistently providing efficient, effective, and engaging learning opportunities to drive improved work performance. The experience includes on-the-job, online, instructor led classroom and virtual trainings which will equip you with the knowledge, skills and strategies to be successful in your role and grow with the company. About Us Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Full-time Benefits Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution. Compensation The base pay range for this position is $41,000 - 53,000. In addition to base pay, this position is also eligible for a bonus and/or commission.

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