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Job Description Do you get excited when figuring out how things work? Do you love the challenge of troubleshooting something that’s broken? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is looking for Appliance Repair Technicians. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. We’ll also give you the ongoing training that you’ll need. Your Responsibilities as a Full Line Refrigeration Generalist Appliance Repair Technician Tech As an Appliance Repair Technician, you are the key component in providing excellent customer service by providing high-quality maintenance services for our customer’s appliances. Here are your primary responsibilities: · Diagnose and repair home appliances and equipment. · Provide cost estimates for repairs. · Effectively communicate with the customer to ensure they understand the services needed. · Order parts and ensure efficient use of company materials. · Collect payment for work performed. To Succeed in this Role as an Appliance Repair Technician, Here’s What You Need: Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household. Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly. Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time. Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs. Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time. Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in. Ongoing Training: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills. Job Requirements The following are the minimum requirements to be considered for the Appliance Technician position. · High school diploma or equivalent · Valid driver’s license and clean driving record · EPA Type 1 or Universal CFC Certification required. Previous experience of one year or more in appliance repair is a plus! Benefits & Pay The pay range for this position is $60,000 to $150,000 per year, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and commissions. Compensation: Our technicians are usually paid on a daily guarantee to start and eventually a commission based on revenue, but Compensation type is subject to negotiation with you. Our top technicians easily earn well over $100,000 annually. What we have to offer: · No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked. · Paid Training: We will help train you and help you build a career. The Mr. Appliance Academy is designed to take you from Apprentice to Master Technician quickly. · Bonus & Incentives: We reward hard work with generous bonuses and incentive pay. · Company-Provided Perks: We provide you with a company vehicle and iPad. · Benefits: Health benefits are offered at first 30 days of employment. · Retirement Savings 401K: 100% Company match on a portion of your pre-tax income for Full Time employees. · PTO: paid time off of 10 days per year · Fun Family-Oriented Team Environment: We stand by our culture and build our team with people that love what they do. · TeamBuilder Bonus: Our TeamBuilder program can pay out an unlimited amount of on-going multi-level bonus money easily over $10,000 per year per referred technician on an on-going basis. If you enjoy taking care of the customer, are awesome at troubleshooting, and love working with your hands and technology, a career at Mr. Appliance as an Appliance Repair Technician could be your future! Apply today!

Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Flexible schedule, • Health insurance, • Paid time off, • Training & development AZE Pharmacy Location: 4519 7th Ave, Brooklyn, NY - 11220 Position Type: Full-Time Immediate Joining Preferred Job Description: AZE Pharmacy in Brooklyn is looking for a highly motivated and detail-oriented Pharmacy Technician to join our dynamic team. The successful candidate will support the pharmacist in preparing and dispensing medications, delivering exceptional customer service, and ensuring full compliance with all relevant laws and regulations. If you are passionate about healthcare and committed to providing excellent patient care, we encourage you to apply. Key Responsibilities: • Assist in accurately preparing and dispensing prescription medications under a licensed pharmacist's supervision., • Deliver outstanding customer service by assisting patients with inquiries, processing transactions, and professionally addressing concerns., • Maintain accurate inventory levels, order supplies, and manage stock to ensure medication availability., • Ensure all pharmacy operations adhere to federal, state, and local regulations., • Maintain precise patient records and pharmacy documentation., • Efficiently handle insurance claims processing and resolve reimbursement issues., • Collaborate with pharmacists and other healthcare professionals to provide optimal patient care., • Follow safety protocols and guidelines to maintain a safe working environment. Job Requirements: • High school diploma or equivalent; completion of a pharmacy technician training program is preferred., • Certified Pharmacy Technician (CPhT) preferred., • Minimum of 3+ years of experience in a pharmacy setting is preferred. Skills: • Exceptional attention to detail and organizational skills., • Excellent communication and interpersonal abilities., • Proficiency with pharmacy management software., • Ability to thrive in a fast-paced environment and manage multiple tasks efficiently., • Strong knowledge of pharmacy laws and regulations. Benefits: • Competitive Salary: We offer a competitive salary based on experience and qualifications., • Paid Time Off: Generous paid time off, including vacation, sick leave, and holidays., • Professional Development: Opportunities for continuous learning and career advancement., • Supportive Work Environment: Join a collaborative team that values your contributions. Why Join Us: • Innovative Environment: Be part of a pharmacy that embraces innovation and the latest technologies., • Patient-Centered Care: Work in a setting that prioritizes patient care and satisfaction., • Career Growth: Take advantage of opportunities for professional growth and development within our expanding organization., • Community Impact: Contribute to the health and well-being of our local community. We look forward to reviewing your application. AZE Pharmacy is an equal opportunity employer.

Job DescriptionNewark, NJ | 💼 Full-Time | $20–$25/hr + Weekly Bonus | Branded Van + Tools Provided At WindshieldHUB, we don’t just fix glass — we set the standard for modern auto glass service. We’ve helped over 1 million drivers nationwide and are a brand trusted across more than 100 cities, delivering precision, convenience, and professionalism at every stop. What sets us apart? Our cutting-edge, in-house technology — built by our own Technology Department — powers everything from instant customer quotes to seamless technician scheduling, dispatching, and tracking. This system creates a faster, more efficient process for both our customers and employees, allowing you to spend less time on paperwork and more time doing what you do best. We’re expanding our elite technician team in Newark, NJ, and we’re looking for a Master-Level Auto Glass Technician to lead with confidence, expertise, and pride . If you're the go-to expert for complex installs, recalibrations, and clean work — and you want to be treated like the professional you are — this is your next move. Compensation & Weekly Bonus • $20–$25/hour base pay (depending on experience), • Weekly performance bonuses, • Overtime available, • Direct Deposit Payment We Set You Up for Success, • Branded take-home van – fully equipped, wrapped, and insured, • All tools, uniforms, and installation equipment provided, • Tablet & mobile app for seamless job tracking and routing, • No check-in required – you start your day from home Full Benefits Package, • Medical, dental, and vision insurance, • 401(k) with company match, • Paid time off, paid holidays, and parental leave, • Training & Onboarding Tech, • City-Level Supervisor, • Regional Manager, • National Manager Your Role, • Perform flawless glass replacements on all types of vehicles, • Handle ADAS calibrations with care and accuracy, • Take on complex jobs: side glass, back windows, regulators, • Maintain vehicle, tools, and documentation to company standards, • Represent WindshieldHUB with professionalism and pride What You Bring, • 4+ years of hands-on auto glass experience, • Experience with ADAS calibration systems (preferred), • Valid driver’s license + clean MVR, • Ability to lift 50+ lbs and work outdoors, • AGRSS certification is a plus — or we’ll help you get there, • Tech-savvy with basic app/tablet use Why Technicians Choose WindshieldHUB, • We equip you fully — no out-of-pocket expenses, • You’re paid fairly and on time, • You work efficiently, not rushed or overloaded 4pGHRBRTlo

Job Description Rockstar is recruiting for a company that is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors projected to represent nearly 25% of the population by 2030, there is a seismic shift in healthcare demand. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness, and life transitions without adequate support. The client envisions a world where every senior enjoys seamless access to personalized, compassionate, and effective mental health care. They are building a comprehensive, tech-enabled behavioral health platform to deliver superior mental health care directly into seniors' homes. By partnering with Medicare and Medicare Advantage plans, they are making high-quality geriatric psychotherapy not just accessible—but affordable, scalable, and transformative. Join them on their mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. This isn't just a job—it's an opportunity to pioneer a movement in geriatric mental health and reshape the future of aging. About the Role The client is looking for a rockstar Provider Experience & Recruitment Associate to join their founding team and lead some of the most critical functions of their business. The successful candidate will work directly with the two co-founders and own the full provider lifecycle—from hiring to engagement to retention. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, is detail-oriented, people-first, and eager to build strong systems from the ground up. Key Responsibilities Provider Growth & Recruitment • Own full-cycle hiring for behavioral health clinicians (e.g. therapists, psychologists), including sourcing, screening, interviewing, and onboarding, • Build and maintain a strong, scalable pipeline of qualified and mission-aligned providers, • Identify and manage sourcing channels including graduate programs, referral networks, job boards, and events, • Coordinate with credentialing and operations teams to ensure seamless onboarding and systems access, • Track and report on hiring metrics to improve efficiency and conversion Provider Experience & Retention • Design and manage a thoughtful onboarding experience that sets providers up for long-term success, • Act as the main point of contact for provider feedback, satisfaction, and resolution of day-to-day concerns, • Lead engagement initiatives including regular check-ins, surveys, recognition programs, and community events, • Partner with clinical and operations teams to continuously improve the provider experience, • Own key outcomes like therapist NPS and provider retention Your Qualifications • A+ players only. The candidate should have a burning desire to win and a track record of being a top performer. They want to be the best and help their team win, • 0–3 years of experience in relevant roles such as provider experience, recruiting, people ops, customer success, or sales, • They are a builder: creating structure where there isn’t any and thriving in taking projects from 0 to 1, • They are people-first: empathetic, clear, and effective in communication, • Comfortable wearing many hats and navigating ambiguity in a startup environment, • Personally invested in the mission to combat the senior loneliness epidemic—whether through lived experience, a family story, or past service, • Provider Growth: Hiring new therapists to join the practice.

Job Description Paralegal Small Law firm practicing Civil Rights Law (false arrest/police brutality) in the Financial District in Manhattan is looking for a full time paralegal. The position is in office 4 days per week and work virtually in New York on Fridays. You should be a highly organized person who enjoys multitasking in a fast-paced environment. You must have an exceptional personality with a sunny disposition because you will spend most of your time on the phone and in person with clients and prospective clients. Experience in Criminal Law and/or Personal Injury, notary, Excel, Google Docs, legal software, tech savvy, customer service, paralegal certificates or degrees is a plus. Fluency in Spanish is an asset. Responsibility highlights: · Heavy phone time with clients and prospective clients · Intaking and retaining new clients · Data entry into legal software · Drafting correspondence, document collection & scanning files 40 hour work week 9am to 6pm. Salary 50k+.

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP) Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job Description Maintenance Tech - Commercial Kitchen Ventilation Systems $2,500 Sign-on Bonus North Jersey area to New York - Our shop is located in Moonachie, but we have a lot of work in the NYC area. We are open to having a remote crew in New York, but you must be prepared to report to the shop for materials when needed. This position is similar to HVAC but is not HVAC. We move air through various systems, but no heating or cooling is involved. Anybody who is in HVAC, Commercial refrigeration, or related services, please apply. This position will vary from evenings to overnights based on the service call, but is considered a third-shift role. Who Are We? We are modernizing the ways of Fire Protection, Kitchen Exhaust Hood Cleaning, Grease Trap Services, and more * Hood – kitchen hood cleaning, technical services, and repair * Fire – Fire protection & suppression systems * Grease – grease trap cleaning and line jetting Your Typical Day * Perform general maintenance on hood ventilators and company equipment * Inspect ventilation components for damage, unusual wear, or airflow issues * Clean and maintain the filter housing and equipment during filter replacement * Maintain records, service reports, and other job-related paperwork * Provide exceptional customer service while proudly representing NELBUD How do we invest in YOU? * Growth – we promote within FIRST * Generous PTO – plus 8 observed holidays * Continuous safety training and development training * All-around health insurance – health, dental, vision, and life * Elevate your career path * 2nd Chance Company - we give opportunities to hard-working individuals who just need a chance * Access to your money sooner with our Pay on Demand benefit! What Will You Bring? * Basic understanding of mechanical maintenance principles * Ability to work independently and manage multiple service jobs * Knowledge or previous work experience in changing filters and inspections of control systems of air quality ventilation systems * Valid driver’s license – company truck provided * Ability to work a variety of shifts - evenings and nights * Ability to access and tolerate small spaces and work in high places - you will regularly be on rooftops We love what we do. We know you will, too. By leveraging technology and the talents of our world-class staff we are changing the way people think about their career! Come visit us at Only qualified applicants will be contacted. EOE including disability/veteran

Job Description About MNY Ventures: MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we’ve built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we’re hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You’ll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: • Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents, • Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation, • Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability, • Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools, • Track and enforce performance standards across shifts and regions, • Surface issues and solutions before they escalate with no need for micromanagement, • Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: • Richpanel (CRM), • Shopify (DTC), • Recharge & Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Output: 80+ tickets/day per agent, • Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: • 5+ years leading CS teams of 30–100 agents in high-volume eCommerce or subscription brands, • Proven success managing internal teams and outsourced BPOs, • Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch, • Tactical operator who personally reviews tickets and holds the team to high standards, • Past experience turning around underperforming teams or CS orgs, • Strong communicator with direct, proactive leadership style, • Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: • Career-defining opportunity to lead a CS transformation from the inside out, • Zero corporate red tape with full autonomy and direct access to founders, • Massive ownership over outcomes in a growing company, • High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: • You avoid hard conversations or shy away from accountability, • You need layers of direction before taking action, • You want to sit at a strategic level without doing hands-on leadership, • You get overwhelmed by speed, growth, or changing priorities To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR 3XY4Pih97k

Job Description Location in Queens, NY Butler Hospitality is a rapidly growing company. We are devoted to providing the best service to our clients, guests, and employees. Working with Butler Hospitality is an opportunity to be a part of a company as it grows to its fullest potential. Working for Butler Hospitality is an opportunity to work with an inclusive, diverse, and tech driven company. WHAT YOU DO: • Maintain a thorough knowledge of available beverages, menus, ingredients and prices, • Turns tickets and any special requests into kitchen/bar in a timely manner, • Handle purchasing transactions, including operating cash register and accounting daily sales, receiving payments and issue receipts/change as needed, • Excellent customer service skills and previous experience in restaurant setting, • Familiarity with state liquor regulations and verifying legal drinking age of patrons, • An ability to work on weekends, holidays, and peak business periods as needed, • Competitive pay plus tips, • Wide array of benefits including medical, dental, vision, and 401k The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-DNI Powered by JazzHR EctcAZae2I

Job DescriptionAbout the RoleWe are looking for a detail-oriented and customer-focused Itinerary and Destination Specialist to join our growing team. In this role, you'll assist clients in planning and booking personalized travel experiences flights, accommodations, cruises, tours, and more.If you love travel, enjoy helping people, and thrive in a fast-paced environment, this may be the perfect opportunity for you.About UsWe are a leading company in the entertainment and travel space, curating memorable experiences for families, groups, and individuals. Our mission is to design unique adventures that reflect the interests and needs of our clientswith professionalism, creativity, and care.Key Responsibilities • Consult with clients to understand travel preferences, budgets, and special requests, • Research and book travel arrangements, including transportation, lodging, and activities, • Share accurate, up-to-date information on destinations, travel regulations, and itineraries, • Maintain clear and organized records of bookings, confirmations, and communications, • Provide client support before, during, and after travelQualifications, • Previous experience in travel, hospitality, or customer service is preferred, • Excellent written and verbal communication skills, • Strong organizational and time-management abilities, • Tech-savvy with basic computer skills and the ability to use online booking tools, • Flexible schedule, • Remote work opportunity, • Access to exclusive travel industry rates and discounts, • Supportive team culture, • Professional development opportunitiesCompensation:Compensation is based on experience and includes commission or performance incentives. Equal Opportunity EmployerWe are an equal opportunity employer and welcome applicants from all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.Join us as we help our clients explore the world. Your expertise will play a key role in delivering seamless, unforgettable travel experiences.

Job DescriptionSalary: $55,000 - $100,000 Annually New York Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Security Systems (CCTV / Access Control) ServiceTechnician that embodies POM core values to join our Company. About You You are skilled and innovative in your field. You are a team player that works effectively in high pressure situations, driven to stay on schedule and complete a project on time. About Us Peace of Mind Technologies, LLC (POM) is New Yorks premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POMs diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled more than 2,000 site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise). Roles & Responsibilities: Provide security system service support. • Evaluate, diagnose, troubleshoot and perform repairs as necessary on security systems., • Respond to and resolve assigned service tickets, respondingto emailinquiries, as well as responding to incoming calls on our support line, • Bench test and repair DVRs and CPUs. Secure Return Authorizations from manufacturer repair/replacement., • Maintain accurate records of all remote access databases for DVR, Access Control and Alarm systems. thisincludes contacting customer IT personnel to update and correct any changes., • Provide phone support for customers and technicians on installed systems. Desired Skills and Experience • Highly PC literate andable to learn new software and systems quickly, • Must have an understanding of CCTV, Access Control, Information Technologies and/or other electronic/low voltage control systems., • Experience with multiple versions of Windows would be preferred., • Previous experience with remote managementtools is a plus. An understanding of basic TCP/IP networking and Windows networks is ideal, • Troubleshooting and critical thinking skills are a must for this role., • Excellent communication skills both written and verbal., • Previous experience with user support or customer service would be preferred. Does this sound like you? Benefits Include: • Annual salary commensurate with experience., • Health, Dental, and Vision Insurance, • Life Insurance, • Voluntary Disability Insurance, • 401k plan with matching contribution, • Generous paid-time-off policy, • Pre-tax Commuter Benefit We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You'll Do: • Consistently meet and exceed sales goals., • Assist in clientele generation through customer engagement., • Contribute to an in-store experience for customers that both surprises and delights them., • Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships., • Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability., • Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS., • Understand the need for consistent inventory accuracy and controls in store., • Contribute to Loss Prevention in all areas of the business., • Uphold time and attendance policy., • Ensure the selling floor reflects the brand and concept standards at all times., • Share your deep knowledge about our product with genuine enthusiasm., • Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better., • Help ensure that the store environment is inspiring and our product is easily accessible., • Understand the core values and culture of Reformation and reflect these in all efforts., • Maintain and uphold a professional, healthy, and productive work environment. What you'll bring: • Experience working with a sales or retail organization and/or operationally intensive business., • Ability to work in a fast-paced setting., • Strong interpersonal skills and the ability to interact effectively with diverse personalities The wage for this position is $19.00 per hour. • Available to work a minimum of 20 hours per week, • Available to work a minimum of 3 days per week, weekends included If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. CRPA Notice found here Want some more?! - Sustainability, Forbes, Fast Company

Job Description Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Seasonal Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You'll Do: • Consistently meet and exceed sales goals., • Assist in clientele generation through customer engagement., • Contribute to an in-store experience for customers that both surprises and delights them., • Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships., • Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability., • Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS., • Understand the need for consistent inventory accuracy and controls in store., • Contribute to Loss Prevention in all areas of the business., • Uphold time and attendance policy., • Ensure the selling floor reflects the brand and concept standards at all times., • Share your deep knowledge about our product with genuine enthusiasm., • Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better., • Help ensure that the store environment is inspiring and our product is easily accessible., • Understand the core values and culture of Reformation and reflect these in all efforts., • Experience working with a sales or retail organization and/or operationally intensive business., • Ability to work in a fast-paced setting., • Strong interpersonal skills and the ability to interact effectively with diverse personalities The wage for this part-time position is $19.00 per hour. • Available to work a minimum of 20 hours per week, • Available to work a minimum of 3 days per week, weekends included If you require accommodations during the application or interview process, please let us know. We're here to ensure you have what you need to show up as your best self. Still don't know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we're all about growth, not gatekeeping. If you're passionate about the role and excited about making fashion more sustainable, we'd love to hear from you. If this role doesn't totally excite you, consider applying to our general application. CRPA Notice found here Want some more?! - Sustainability, Forbes, Fast Company

Job Description Full-time – Based in NYC Start date: September 2025 Compensation: $25–$35 per hour (based on experience and qualifications) Who We Are Boring? Expensive? Dull? That’s what eyewear used to be. Jimmy Fairly was born in Paris in 2010 to challenge the status quo: high-quality, stylish glasses at fair prices—with a mission to give back. Fast forward to today, Jimmy Fairly has over 160 stores across Europe and the UK. We design new collections every six weeks and offer a seamless, customer-first experience—from frame styling to eye exams to after-care. And we’re just getting started. For every pair of glasses sold, we donate one to someone in need through our long-standing partnership with Restoring Vision. Our very first U.S. store opens in New York City in September 2025, and we’re looking for a passionate Licensed Optician to join the adventure! The Role As a Licensed Optician, you're not just the optical expert—you're also a key sales advisor. You'll help customers find their perfect style and ensure they walk out with glasses that look amazing and feel even better. From advising on lenses to closing a sale, you’ll be a brand ambassador and a trusted guide throughout the entire customer journey. You’ll also train and support the store team on optical know-how and help bring our unique customer experience to life. Your Mission Customer Experience & Sales • Greet, engage, and guide customers with warmth and energy—make everyone feel seen and styled., • Use your optical knowledge to help clients choose the best lenses based on their lifestyle, prescription, and preferences., • Style frames with confidence and attention to detail, while embracing our Selling Ceremony., • Interpret prescriptions and provide tailored recommendations for lens materials, coatings, and treatments., • Perform fittings, adjustments, and minor repairs to ensure the perfect fit and function., • Support inventory management, deliveries, and visual merchandising., • Maintain store standards and help with daily operations (POS, payments, stockroom)., • A current New York State Licensed Optician (required)., • A love for eyewear, people, and great style., • Experience in optical retail with strong lens and product knowledge., • Excellent communication and client relationship skills., • A team player who’s proactive, organized, and solution-oriented., • A positive mindset and natural enthusiasm for sales., • Comfortable with tech tools and new systems. Vq5tfclDMK

Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with clients to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for clients' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our clients to achieve their global communication goals. Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page! Where You’ll Work This position can be based out of our Indianapolis, IN office and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C., New York City, and Boston metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the U.S. is a precondition of employment. What You’ll Do As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our Mid Market customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: * Serve as the primary Customer DRI (Directly Responsible Individual) for accounts, owning the end-to-end customer experience and ensuring their success with our platform and services. * Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends. * Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth. * Proactively identify and pursue opportunities for upselling and cross-selling additional services or features. * Collaborate closely with Account Executives to align on customer strategy, drive mutual success, and maximize revenue potential. * Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention. * Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed. * Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials. Skills and Experience: * REQUIRED: experience in the translation and localization/language services industry. * Bachelor's degree in Business Administration, Marketing, or related field. * 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry. * Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth. * Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels. * Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers. * Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers. * Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. * Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives. * Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs. * Experience in conducting QBRs, delivering presentations, and leading customer meetings. Benefits: * Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $78.5K - $115.5K

Job Description Client Services Representative (Remote – Commission Only) LifePro Recruitment LifePro Recruitment is hiring a Client Services Representative to support our clients through the life insurance process. This remote, 1099 commission-only role is perfect for individuals who excel at building relationships, providing exceptional service, and guiding clients through important decisions. You'll work with warm, inbound leads—no cold calling—helping individuals and families choose the coverage that best fits their needs while delivering a professional and caring experience. Key Responsibilities: * Respond to client inquiries and provide detailed product information * Assist clients in selecting appropriate life insurance coverage * Guide clients through applications, approvals, and policy follow-ups * Maintain accurate records using our CRM system * Deliver a client-focused experience with timely, reliable communication What We Offer: * 100% remote – work from anywhere * Flexible schedule – full-time or part-time * Warm, pre-qualified leads provided – no cold calls * Comprehensive training and mentorship * Proven systems and sales support tools * Uncapped commission structure – your income grows with your effort Ideal Candidate: * Customer service or client support background preferred * Strong communication and listening skills * Ability to work independently and stay organized in a remote setting * Life & Health Insurance License (or willingness to obtain – we assist) * Tech-savvy and comfortable using CRM platforms Compensation: This is a 1099 commission-only position. Most Client Services Representatives earn $3,000–$7,000/month, with top performers exceeding $10,000/month. If you’re ready to help clients while building a rewarding remote career, apply today to join LifePro Recruitment as a Client Services Representative. Powered by ExactHire:181388

Job DescriptionBenefits: • Dental insurance, • Health insurance Position Overview: We are seeking a friendly, detail-oriented, and proactive Customer Service Associate to join our team. As a Customer Service Associate, you will be the primary point of contact for our customers, addressing their inquiries and resolving issues efficiently. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships. Key Responsibilities: • Customer Interaction: Respond to customer inquiries via phone, email, chat, and in-person promptly and courteously., • Problem Resolution: Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits. Follow up to ensure resolution., • Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support to customers., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges., • Documentation: Keep accurate records of customer interactions, transactions, comments, and complaints. Update customer accounts and maintain data integrity., • Feedback Collection: Gather customer feedback and relay it to relevant departments to help improve products, services, and customer experiences., • Team Collaboration: Work closely with other team members and departments to ensure seamless customer service operations., • Education: High school diploma or equivalent. Additional education or certification in customer service is a plus., • Experience: Previous experience in a customer service role preferred. Experience in [industry/sector] is a plus., • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a proactive attitude., • Attributes: Patient, empathetic, detail-oriented, and a team player with a positive outlook., • Tech Savvy: Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers. Apply now and start your journey with us!

Job Description Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry. Key Responsibilities: * Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence * Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months) * Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5 * Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement * Text patients before calling to increase contact rates and schedule calls at patient-preferred times * Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes * Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking * Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls * Escalate clinical questions or concerns appropriately to the patient’s provider or care team Key Performance Indicators (KPIs): * 40+ enrollments/week * Call Completion Rate ≥ 75% * Consent Capture = 100% * Documentation Accuracy (Declinations, Notes) = 100% * Audit Score ≥ 95% Ideal Background: * 1–2+ years of experience in healthcare customer service, medical front desk, or call center * Strong phone communication skills and confidence in discussing healthcare programs * Highly organized and comfortable managing time-sensitive tasks and high call volume * Tech-savvy, with experience navigating EHR platforms, CRMs, or scheduling tools * Comfortable working remotely and independently with minimal supervision * Prior experience with patient scheduling, insurance verification, or care coordination is a plus * Bilingual (Spanish or Russian) is a plus Location: Remote Job Type: Contractor (Full-Time hours expected) Compensation: $18–$19/hour depending on experience Our values This is what you can expect of your teammates at Flagler: * Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. * Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. * Don’t take things personally: We value and react quickly to constructive feedback. * Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. * Be Right: We are highly detailed oriented and try to be right, a lot.

Job DescriptionCompany Description Overview On The Stage is looking to add Customer Support resources who have had box office or ticketing system experience to our team. We offer you the opportunity to combine your love for the arts with a Customer Support career? Want to join a growing and diverse team of professionals bringing a Broadway caliber technology platform to performing arts organizations coast to coast? We are looking for passionate, career minded individuals from all backgrounds, who excel at speaking to others, building client engagement, delivering training, providing customer service naturally and want to continue to be part of the performing arts community, to join our Account Management team. Company Description On The Stage provides an all-in-one online SaaS platform designed for community, educational, and independent theatre makers; that was created by theatre professionals with real experience in the tech industry. We make Broadway caliber technology tools available to empower live arts producers to achieve their creative and financial goals. On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client arts organizations. Our end-to-end SaaS platform includes a comprehensive online ticketing system, public-facing promotional sites, configurable engagement features, live capture and streaming software, and other best-in-class resources. In your role you can help our client organizations see significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Over 1 Million tickets have been sold via our platform for our clients, which continues to increase each month! Founded a Tony Award winning producer and serial tech entrepreneurs with multiple $8 figure exits between them and funded by a group of angel investors experienced in both tech and the Arts who are focused on empowering theatre markers with great technology. We believe: • Creativity thrives when artists and educators have the resources they need., • Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience. Opportunity for 15 - 20+ hours per week - Requires Evening & Weekend Hours * General Client Support - Day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage, * Departmental Collaboration - working closely with the Sales Team and Account Management Team on a daily basis, prioritizing the needs of new and existing clients, ensuring those needs are met in a timely, productive, and scalable way. * Internal Expert - deep product knowledge, knowing the ins/outs of the platform, and staying abreast of features and platform changes and communicating those to internal staff as required * Knowledge Base - Under direction of Client Support Manager, creating/updating knowledge bases for client/patrons and internal staff including one sheets for CS Big Book, instructional videos for YouTube channel, contributions to company newsletter/blog. * Client Training - Developing Training, Hosting Informational Webinars, Q/A Sessions, & Group Training Sessions * Other Projects as assigned Qualifications * Minimum of 3+ years experience in Customer Service, Tech Support, or Sales experience in the B2B SaaS space, with demonstrated success in providing excellent service * Minimum 2+ years experience working in a box office, ticketing or a related live event space * Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk is a plus * Self-motivated, with a “get it done” attitude and affinity for working in a fast-paced environment * Tech Savvy- can pick up on new technologies quickly and easily * Strong attention to detail, well-organized, as well as great oral and written communication skills * Works well with a team, and enjoys working with others on projects! * Bonus if you have a background in or a strong interest in the Performing Arts Industry Additional Information Equal Opportunity Statement On The Stage is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for On The Stage, we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All are welcome at On The Stage. All your information will be kept confidential according to EEO guidelines.

Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers’ interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You’ll Work This position can be based in New York City, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Authorization to work in the US is a precondition of employment. What You’ll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: * Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas * Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards * Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: * Working with the customer to understand, measure, and consistently deliver high ROI * Driving high utilization of the customer’s LILT subscription * Driving the customer’s business transformation and operational excellence * Being the customer’s trusted advisor and advocate within LILT * Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: * Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services * Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends * Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth * Proactively identify and pursue opportunities for upselling and cross-selling additional services or features * Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential * Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention * Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed * Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: * REQUIRED: experience in the translation and localization/language services industry * 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry * Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million * Minimum Bachelor's degree * Willingness to travel and meet customers up to 15% of the time * A true passion for customers and Customer Success with the ability to build strong relationships * Truly enjoys a dynamic startup environment where every day is different and each challenge is different * Can juggle multiple, very different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. * An eye for building processes and systems that can scale LILT’s customer engagement model * Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth * Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels * Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers * Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers * Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment * Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives * Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs * Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United States * Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Salary range $110K-$115K Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $100K - $200K

Job DescriptionAbout the job HistoWiz is the largest online histopathology company based in New York City. Our mission is to help biomedical researchers find cures by accelerating histopathology and enabling global collaboration. We are looking for a Customer Service Associate interested in joining us in our mission and making an impact in the scientific community. Since inception in 2013, we have doubled our month-over-month sales, driven primarily by customer referrals. We are profitable, won numerous awards and are funded by prestigious investors, including Y-Combinator and Zhenfund. We are seasoned scientists with experience at leading academic institutions and have published high impact research in top journals of biomedicine. HistoWiz has over 1,000 paying customers globally from top academic institutions (e.g. MSKCC, Harvard, Stanford, HHMI) and pharmaceutical companies (e.g. CRISPR, Johnson & Johnson, Regeneron). We process tissue specimens and digitize all of the results, hosting our client's data on a proprietary platform, PathologyMapTM . This platform not only enables industry-leading turnaround time for diagnosis, but also online viewing, sharing and search. No other platform like this exists, so we are truly building something new that can bridge scientists, doctors, and patients from all over the world to conquer life-threatening diseases collaboratively instead of individually. This online platform also contains the world's largest collection of pathology data and the first network of top pathologists. If this all interests you and you're looking to join a dynamic team in a role that will involve intensive problem-solving and strong interpersonal and customer service skills, then please apply! Essential Job Functions • Provide technical assistance and assist with navigation of the company's platform, • Work directly with clients to effectively manage their needs and preferences, • Communicate via telephone and email to address customer issues, • Obtain and process all client information and transactions, • Qualifying leads and directing them to the appropriate department, • Answer client questions or concerns in a timely, informative, and professional manner, • Calmly handle customer complaints and work to find solutions, • Seek assistance and report major problems to upper management, • Compile and update necessary documents, contracts, etc, • Perform basic administrative and clerical duties as necessary, • Exhibit expert knowledge regarding the products and services offered, • Work according to set standards and operating procedure, • BA or BS in a scientific or communications-related field, • Experience in a customer service, customer success, technical support or similar role, • Excellent computer and technology proficiency, • Excellent communication skills and work well under pressure, • Experience in a CRO or biotech company is desirable We believe in investing in our employees' professional development, and encourage networking within the bioscience, tech, and startup communities for all our employees and collaborators. Compensation is top-notch and stock option is available for outstanding employees, commensurate with the impact you have within our organization, and for the scientific community overall. In addition, we provide the time and freedom to pursue independent projects. • 100% coverage on employee health, vision and dental insurance, partial coverage for family, • Parental leave, • NY Commuter benefits, • Flexible Spending Accounts (FSA) and Health Savings Account (HSA), • Retirement planning (401k), • 3 weeks PTO kLhN7yVFmt

Job Description Who We Are: Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve problems and deliver groundbreaking insights and solutions you'll fit in perfectly! About the Role: Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers' most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our merchants. The Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. As a Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices, and expertise to our clients. Are you ready to join us? What You Will Do: • Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals, • Understand your customer's organizational landscape, identify key stakeholders, and build solid relationships with client operating partners, • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service, • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives, • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results, • Participate in and provide guidance for innovative cross-functional projects for your customer, • 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech, • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization, • Outstanding communication, interpersonal, and presentation skills, • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento, • Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients, • Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done, • An ability to manage competing priorities in a fast-paced environment, • Excellent work ethic, team player, resourceful, and a positive 'can-do' outlook, • Advanced skills in Google Suite About Ordergroove: Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships. Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year-over-year new business growth and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards. Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings. At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO, a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day! At Ordergroove, we want to hire, develop, and retain the best talent, making Ordergroove a top destination to grow your career. The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable, and competitive compensation structure for the roles on our team. The total compensation range (base + quarterly bonus) for this role is between $140,000 and $165,000 depending on experience plus equity.

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to high level customer inquiries as quickly and accurately as possible via email or phone., • Work collaboratively with other departments to resolve issues and deliver a great customer experience., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Work collaboratively with Sales to ensure a smooth client transition and onboarding process., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job DescriptionPassion for Pets We’re seeking enthusiastic and dedicated pet parents to join our Pet Nanny team and help us continue to deliver exceptional in-home pet sitting and dog walking. What We Offer Since 2004, The Peaks Pet Nannies have been dedicated to helping people and their beloved pets. As pioneers in the industry, our exceptional team and innovative business approach distinguish us from the competition. Our pet nannies thrive within our team culture. Proudly, The Peaks Pet Nanny is the largest and most esteemed pet-sitting service in New Jersey. Exciting Duties • Dog Walking: Experience the delight of routine dog walks, Monday-Friday., • Occasional Pet Sitting: Tailored visits (morning, midday, evening, bedtime) in the client's home., • Overnights: Sleep overnight in our clients' homes, ensuring pets are content and cozy (optional).Weekends & Holidays: Seize the opportunity to earn more while doing what you love! Why Join The Peaks Pet Nanny? Say goodbye to administrative headaches and hello to what truly matters in pet sitting and dog walking – enjoying the outdoors and nurturing our adorable furry clients. At The Peaks Pet Nanny, we've got you covered with comprehensive office support so you can focus on what you love most. • Training Excellence: Receive training on our tried & true procedures and industry-best policies., • Marketing Boost: Benefit from our daily-driven marketing, SEO, social media, and referrals., • Financials: We cover your liability insurance and honesty bond to ease the cost burden., • Scheduling: Easily view your schedule with our online scheduling software., • Simplicity: No need to worry about scheduling, billing, or collecting invoices; we've got it covered., • Prompt Payments: Enjoy bi-monthly payments for all completed visits & gratuities., • Award-Winning Team: Be part of a close-knit, AWARD-WINNING TEAM., • Local: Pet Sit and Dog Walk in your hometown and surrounding towns., • Animal Lover: Genuine passion for animals and helping their people., • Experience Matters: Personal experience caring for dogs and cats., • Fit & Adventurous: In good physical condition to walk dogs of all sizes., • Weather Warrior: Comfortable being outdoors in all types of weather., • Age Requirement: Over 25 years of age (for insurance purposes)., • Trustworthy & Reliable: Background checks & references are required., • Driving Essentials: Own a dependable car, insurance, and driver's license., • First Impressions: Enjoy meeting pet parents for complimentary meet & greets., • Customer Delight: Provide customers with personalized updates after each visit., • Digital Connections: Share text, pictures, and video updates with customers., • Tailored Visits: Customize every visit to meet client specifications & requests., • Positive Team Player: Positive attitude, be a team player, and demonstrate kindness. As a 1099 Independent Contractor, Pet Nannies earn a commission for each visit: • 30-min Visit: $15 - $22, • 45-min Visit: $22 - $27, • 60-min Visit: $27+, • Overnights (10-12 sleepover): $77+ Curious to Learn More? Check Out The Peaks Pet Nanny Ready to Embark on This Rewarding and Fulfilling Journey? We can't wait to hear from you! Powered by JazzHR hJa0pBPeYr

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. We're looking for someone who thrives in a fast-paced environment, has a passion for helping others, and brings a proactive approach to problem-solving. If you're a strong communicator with a knack for building trust and resolving issues efficiently, we'd love to hear from you. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, live chat, and messaging platforms., • Resolve customer issues with empathy and efficiency, ensuring a positive experience and long-term satisfaction., • Maintain a high level of product and policy knowledge to provide accurate and helpful information., • Follow established procedures and guidelines while identifying opportunities for process improvement., • Collaborate with internal teams (e.g., Sales, Logistics, Technical Support) to resolve complex customer issues., • Manage a high volume of interactions while maintaining attention to detail and quality., • Meet and exceed individual and team KPIs, including customer satisfaction scores and response time metrics., • Document customer interactions accurately in CRM systems and escalate issues when necessary., • Build and maintain strong relationships with both internal and external customers through open, respectful, and solution-oriented communication., • Demonstrate a commitment to continuous learning and staying current with company products, services, and policies., • Uphold Adorama's values and brand reputation in every customer interaction., • Perform other duties as assigned to support the department and company goals, • Responsibilities may evolve over time; employees may be asked to take on additional duties as needed to support business priorities. What Will Help You Thrive • 1–2 years of experience in a customer service or client-facing role (retail, e-commerce, or tech industry experience is a plus)., • High School Diploma or equivalent; college coursework or degree preferred., • Exceptional written and verbal communication skills., • Strong interpersonal skills with a customer-first mindset., • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., • Proficiency in Microsoft Office Suite and customer service platforms (e.g., Zendesk, Salesforce, Dynamics or similar)., • Excellent data entry and documentation skills., • High emotional intelligence and the ability to remain calm under pressure., • Strong problem-solving skills and a proactive approach to resolving issues., • Willingness to learn and adapt to new tools, technologies, and processes., • A team player who thrives in a collaborative environment.

Job DescriptionCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation The Customer Success Manager, Financial Services Vertical will meaningfully contribute to EMS's commercial team managing client relationships such as banks, credit unions, and other financial institutions to guide successful partnerships driving revenue across the business. • Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products, • Work with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success, • Responsibilities include client management, education, contract negotiation, and daily support, • Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction, • Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business, • Communication with clients is frequent - includes weekly status calls with and occasional travel to client locations., • Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines., • Develop relationships across all client/prospect base and internal departments., • Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client., • You will report to the Sales DirectorQualifications, • Bachelor's Degree or equivalent experience, • 5+ years sales/marketing experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager, • Experience managing portfolio of revenue between $5 - $15M+ annually, • Experience managing financial service clients such as: Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech., • Experience in customer service. Experience developing client relationships, • Experience organizing and prioritizing your own tasks and managing a large project portfolio with varying levels of details, • Ability to analyze data and present industry specific insights to clients, • Genuine curiosity and experience with ad tech and marketing and drive to grow career in this industry, • Ability to travel – approx. 25% of time Additional Information Perks • Great compensation package and incentive plan, • Paid time off, • 401K with a 4% company match with immediate vesting, • Comprehensive health, dental, and vision plans Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote

Job Description What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! What is your job? Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work and continuous learning with us? Leapsome offers an exciting opportunity for driven and ambitious people to join our team in New York. What is your job? Become a member of our NA Customer Care team and help us further shape our growth trajectory. * Delivering best in class support for all technical issues our users may face. * Hosting webinars and office hours * Contributing to make our internal processes and -structures scalable. * Enabling our Product Team to gain a better understanding of the user experience. Who are we looking for? * You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments. * You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently. * Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience. * You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service. * You work effectively with team members and share knowledge. * You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows. * Experience with quality assurance in customer service and compliance monitoring is a plus. * You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact. * You can strongly identify with our company values. Benefits at Leapsome * Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 * Teammates: Join a diverse and international team of talented, smart, and kind people * Feedback and recognition: We value feedback exchange and celebrating successes — big and small * Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget * Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year * Vacation: Take 30 vacation days every year, plus public holidays * Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent * Competitive package: Competitive salary, benefits, and a pre-IPO equity package * Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support * Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team. * Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness * Wellness: Stay active and healthy with our company-sponsored wellness benefits * Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning * Commuter benefits Expected Compensation: $88,000 + Bonus + VSOP For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates. This role will be eligible for additional compensation through bonuses and stock options. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. Leapsome’s values We stay true to our values in everything we do at Leapsome. * Seek impact — What brought us together is the desire to make work fulfilling for everyone. We’re like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world. * Listen & learn — We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners. * Challenge the status quo — We regularly challenge ourselves. We don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways. * Take ownership & pursue excellence — We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations as we strive for excellence. * Be honest & transparent — We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care. * Be kind & humble — We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego. Excited to be part of Leapsome? 😊 Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙 A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you? We look forward to getting to know you! You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨ Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Help us make work fulfilling for everyone! At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together. Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive. Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!

Job Description Who Are We? UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story Requirements Responsibilities l Assist in receiving, dispatching, inspecting, handling and stocking inbound products； l Receives returns, counts and confirms quantities, determines condition and completes paperwork; l Arranges for pick-up of shipments, contacts delivery drivers and coordinates schedules; l Communicates effectively with the other departments in the company； l Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor; l Encourages safe work practices in others； l Arranges daily cycle count and follow variance; l Weekly report updates; l Other duties as assigned to the position Qualifications l Bachelor or international equivalent; l 1 years of relevant experience preferred, no experiences is ok, everything will be trained； l Moderate computer skills, assist in report data collection. l Strong responsibility, follow supervision, good communication skills Morning shift 6:30AM-3:30PM Benefits Benefits: 401K, Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program, H1B Sponsorship. $18-20/hour during first three monthes, will increase after probationary period.

Job Description • Are you looking for an opportunity to be part of ahigh growth software business within the private equity and venture capital industry?, • Are you passionate about building long-term, trusted relationships with clients? Do you naturally take ownership of the customer journey and find satisfaction in helping them extract the full value of a product?, • Are you the kind of person who sees challenges as opportunities to innovate? Do you enjoy being the connective tissue between Product, Sales, and Engineering—translating customer feedback into actionable insights and new solutions?, • Do you thrive in a fast-paced environment where no two days look the same? Are you comfortable managing a portfolio of clients, each with different needs, while still maintaining a high standard of communication, documentation, and follow-through? About Atominvest • Atominvest was founded to revolutionise the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds., • Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$5trn in assets on the system and 70,000+ users globally., • At AtomInvest, our clients depend on us to be proactive, consultative partners. If you're energized by the idea of deeply understanding customers' goals and helping them succeed through strategic guidance and consistent value delivery, we’d love to hear from you. Key Responsibilities: You will be taking ownership of delivering Atominvest’s software solutions to both new and existing clients. As well as being responsible for implementation, you’ll be the primary point of contact for some of the world’s leading alternative investors, driving advocacy and identifying expansion opportunities across our client base. You will be a key member of our commercial team - acting as the face of Atominvest to our customers, and working with all areas of business to ensure clients’ aims are achieved. What you'll be doing: • Serve as the primary point of contact for our customers on delivery and implementation of their Atominvest solution, • Manage the whole lifecycle efficiently, driving down time to value and ensuring that customer requirements are met, • Analyse customer datasets and workflows effectively, • Lead discovery workships, training sessions, and business reviews with economic decision makers and business champions Requirements: • You have previous customer success or implementation experience, preferably in a high growth B2B SAAS scale up environment, • Deep understanding of the PE/VC industry landscape as well as fund accounting, • You’re highly organised, with a keen attention to detail, • An analytical thinker who thrives when coming up with solutions, • You love a good spreadsheet, your MS excel skills are exceptional, • You have excellent written and verbal communication skills, • You are passionate about providing best-in-class support to customers, and have demonstrated ability to provide consistent high quality responsiveness and overall service, • You’re a team player, ready to learn and contribute ideas, • Ambitious and growth minded, you have an entrepreneurial spirit, • You’re determined, with a willingness to persevere and win in the face of setbacks, • Previous experience interpreting client data is essential, • Project management experience beneficial The Process • Screening call, • Meeting with our Head of Customer Success to have a quick discussion, hear about you, talk about our story and where we’re heading, • Complete case study and discuss it with members of our Customer Success team, • Join Atominvest

Job DescriptionHead of Customer Service – MNY Ventures At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. In 2024, we launched our own health and wellness brand which is now one of the fastest-growing supplement brands in the world, operating across Amazon, DTC (Shopify), and TikTok Shop. We have grown from 0 to 60+ team members in less than 18 months. We serve thousands of customers a day and are building an elite customer service team to scale support operations efficiently at high volume without sacrificing quality. We are looking for an A-player Head of Customer Service to take full ownership of our CS department and help us scale to the next level. This is a high-responsibility, high-autonomy role reporting directly to the founders. Your Mission: Own the customer service function end-to-end, ensuring our customers receive world-class support while driving key KPIs like CSAT, Trustpilot rating, response time, and retention. You will manage a large remote team, hire and develop talent, fix broken systems, and continuously improve performance. Responsibilities: • Lead and manage our CS team of ~40 agents and 5 Team Leads, • Audit and optimize performance daily via ticket reviews, SOP updates, and clear feedback loops, • Hire, onboard, train, and if necessary, fire agents and Team Leads to maintain a high-performance culture, • Build, track, and report on key CS metrics: CSAT, Trustpilot score, refund rate, chargeback rate, first response time, and oldest ticket age, • Proactively identify issues within tickets, processes, or systems and develop action plans with Team Leads to resolve them, • Improve customer retention and satisfaction through better systems, coaching, and support experiences, • Provide daily reports to founders, including key wins, fires, and areas of focus, • Hold Team Leads accountable to their numbers, quality standards, and process adherence, • Drive continuous improvements in response speed, quality, tone, and policy application, • Ensure all SOPs are up to date and followed rigorously, • Collaborate with our tech, ops, and product teams to fix underlying issues impacting customers Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack and WhatsApp for team comms KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket: Under 1 day, • Agent Productivity: 80+ tickets/day per agent, • Refund and Chargeback Rates: Kept within acceptable thresholds What We Are Looking For: • Proven experience managing large customer service teams (30+ agents), • Experience with high-volume DTC eCommerce, especially in a subscription based business, • Strong analytical skills with the ability to build and maintain dashboards and reports, • Track record of improving KPIs and customer satisfaction, • High attention to detail and process-orientation, • Clear, direct communicator with high personal accountability, • Ability to think critically, spot problems, and implement effective solutions fast, • Comfortable working across multiple time zones and managing remote teams, • Culture fit: proactive, action-biased, detail-obsessed, accountableWhy Join MNY Ventures, • Direct access to founders of a high-growth supplement brand, • Full operational autonomy in your department, • Performance-based recognition and advancement, • No corporate red tape, just clear results and rewards, • Build, shape, and own the future of our customer experience This Role is Not for You If: • You are looking for a task-based role with a fixed daily routine, • You need constant direction or step-by-step instructions to take action, • You avoid difficult conversations or shy away from holding people accountable, • You are uncomfortable making decisions that impact customer experience or revenue, • You prefer to only “manage” without being in the trenches auditing tickets and systems, • You get overwhelmed in fast-paced environments where speed of execution is expected How to Apply: If you’re an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. Include the code word: ExecutionFirst somewhere in your application. We will only review candidates who follow these instructions, it tells us you actually pay attention to details and directions. Powered by JazzHR 40sQU5bDIq

Job Description About MNY Ventures: At MNY Ventures, we are committed to driving positive change in the health of everyday consumers by delivering conscious, high-quality, and innovative supplement products. Since launching in 2024, our supplement brand has become one of the fastest-growing in the world, operating across Amazon, Shopify, and TikTok Shop. We’ve grown from 0 to 60+ team members in less than 18 months and serve thousands of customers every day. We’re now building a world-class customer service team to match that growth. Your Mission: Take full ownership of our customer service function, leading a 40+ person global team to deliver world-class support at scale. You’ll be responsible for turning around underperformance, raising standards, building systems, and coaching leaders. This is a high-autonomy, high-impact role reporting directly to the founders. Responsibilities: • Lead and manage a global CS team of ~40 agents and 5 Team Leads, • Rebuild and enforce SOPs, QA systems, and performance management frameworks, • Audit ticket quality, speed, and resolution daily, identifying and fixing systemic issues, • Hire, promote, and fire agents and team leads to build a high-output culture, • Own CS KPIs and proactively drive improvement through training, systems, and feedback loops, • Ensure consistent quality across all time zones, shifts, and platforms (Shopify, Amazon, TikTok Shop), • Collaborate with tech, product, and ops to reduce support load through better processes, • Report directly to the founders with clear updates, risks, and priorities Our Tech Stack: • Richpanel (CRM), • Shopify, • Recharge and Checkout Champ (subscriptions), • Stripe (payments), • Slack, WhatsApp (team communication) KPIs You Will Own: • Trustpilot Score: 4.5+, • CSAT Score: 4.0+, • First Response Time: Under 8 hours, • Oldest Ticket Age: Under 1 day, • Agent Productivity: 80+ tickets/day, • Refund and Chargeback Rate: Within targets What We Are Looking For: • 5+ years managing large CS teams (30+ agents) in high-growth DTC or subscription businesses, • Experience working with both internal teams and BPOs; has rebuilt teams from scratch, • Strong coaching instincts and the ability to directly mentor team leads and agents, • Data-driven operator who can spot performance gaps and drive immediate improvements, • Hands-on leader who’s comfortable jumping into ticket reviews when needed, • Clear, direct communicator who thrives under pressure and holds others accountable, • Culture fit: ownership mindset, proactive, performance-driven, detail-obsessed Why Join MNY Ventures: • Direct access to founders with full ownership over your department, • No bureaucracy. Just speed, execution, and results, • Career-defining opportunity to build a CS org at a company scaling fast, • Work with a global team solving real problems every day, • Performance-based advancement and recognition This Role is Not for You If: • You rely on step-by-step direction and avoid strategic decisions, • You’re uncomfortable enforcing accountability or addressing underperformance, • You avoid direct communication or sugarcoat problems, • You prefer stability over speed and iteration To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity. Powered by JazzHR fXakmfZYnL

Job DescriptionDepartment: Language Center Reports To: Student Service Manager, Language Center Designation: Full-Time / Exempt Salary Range: $35,000.00 – $40,000.00 Start Date: September 2025 Work Model: In-person To spread joie de vivre through language, culture, and connection! Attracting over 150,000 visitors annually, L’Alliance New York is the city’s premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, L’Alliance New York’s mission is to provide our members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world. L’Alliance New York is internationally known for offering the largest selection of fully-immersive French language courses for students aged one to 101, and for its renowned cultural programming including the annual Bastille Day celebration that takes place on New York's famed Madison Avenue, attracting over 50,000 visitors each year; the Crossing The Line arts and performance festival that engages NYC cultural institutions in bringing dynamic international artists to audiences; Animation First, the biggest animation festival in the U.S; and the Comic Arts Fest, celebrating the intersection of American and francophone comic arts. Position Summary The Language Center Operations Assistant will be on the frontlines of customer service for the L’Alliance New York Language Center. The individual will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, preschool) and be able to confidently reply to any customer or potential client. You will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations. The hours for this position are Monday-Thursday 1-8pm and Friday 9am-6pm, at our Manhattan location. Key Responsibilities • Greet and welcome clients and students, answer all questions they may have., • Answer questions by phone and email promptly., • Register students in group classes, private lessons, or exams in person or by phone., • Keep students informed of any changes, such as class cancellations or room changes., • Perform administrative tasks such as preparing class rosters, certificates of completion for students, sending exam results etc., • Assist Language Center colleagues as needed., • Maintain a neat and welcoming reception area.The job description above is not an exhaustive list of duties. The person in this role will be expected to perform different tasks as necessitated by the role and the overall business objectives of L’Alliance New York. Who You Are This role might be a great fit if: • You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students., • You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone., • You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed., • You’re an organized multi-tasker who gets a thrill out of checking items off your to-do list., • You are curious, creative, and open to learning from mistakes., • You are tech savvy and comfortable learning new programs and tools quickly., • You have a passion for the French language and culture and want to share that passion with others.Experience & Qualifications, • Bachelor’s degree or equivalent work experience, • Native-level English fluency; strong French language skills (verbal and written), • Exceptional communication and interpersonal skills, • Outstanding customer service skillsWhy Join Us We offer a supportive, mission-driven work environment with generous benefits, including: • Generous paid vacation and holiday package, • Health, dental, and vision insurance with employer contribution, • 403(b) retirement savings plan with up to 5% employer match after 2 years, • Free French classes and discounted cultural programs, • Pre-tax commuter benefits (CBP) and flexible spending account (FSA), • Complimentary L’Alliance New York membershipAt L’Alliance New York, you’ll join a collaborative, multilingual team that values creativity, kindness, and cultural curiosity. Whether you’re helping a student register, sharing a laugh with a colleague, or attending a film screening after hours, you’ll be part of a community that believes in the power of language and human connection. TO APPLY: Please submit a resume, cover letter, and two references. Employment at L’Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement. If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address. L’Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law. 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Job Description Customer Experience Associate Location: Hybrid (NYC); Mandatory 3 Days in office per week Starting Date: August We're on the hunt for enthusiastic Customer Experience Associate individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. Are you ready to kickstart an exciting tech career at Melio? We need dynamic go-getters, eager to conquer the unique challenges of a startup environment, ensuring every customer feels valued and supported. Here, your role transcends typical customer experience duties; as a pivotal part of our team, you'll be actively involved in brand-building, retention and turning every customer interaction into a moment that defines and enhances the Melio brand. Qualifications: • 2+ years of relevant customer service experience specifically supporting customers through Phone and Live Chat., • Expertise in clear, confident communication, crucial in handling the high-stakes financial transactions that are vital to small business owners., • Skilled in juggling multiple chat interactions simultaneously while maintaining a calm and empathetic demeanor., • Passionate about acquiring knowledge, adept at complex problem-solving, and motivated to excel in achieving key metrics., • Driven by a passion for going above and beyond for customers with a strong focus on customer obsession and centricity, • Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations, • Prior experience utilizing Zendesk is a plus, • Bonus points for experience working with small businesses in a customer experience or customer support capacity/a tech startup or a similar environment, • Provide outstanding support experiences to customers through live conversations via Phone, Email and live chat, • Actively switching back and forth between channels if needed, • Prioritizing customer needs above all, while resolving numerous issues efficiently., • Work collaboratively with internal teams to resolve tickets efficiently, • Improve product needs by understanding trends in support related topics, • Work cross-functionally throughout all departments to work through any customer product issues The heart and soul of our brand are in the daily interactions with our Customer Experience Team. We don't just solve issues, we consider ourselves Brand Builders and this differentiates us from the competition. This translates into world-class support for customers by combining fast, efficient, & personalized quality service. Their success is ours and we continually work to refine processes, workflows, and communication to provide a support experience that is friction-free. Beyond our day-to-day contact with customers, we also work cross-functionally with stakeholders across the company, as well as with our partners. We pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team & individual success and creates a collaborative atmosphere where ideas are welcome. You will be integral to Melio's success. About Melio USA: • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated., • The annual base salary range for this position is $61,000 - $65,000, • Medical, dental, vision: We offer highly competitive and selected plans with 100% coverage, FSA and HSA., • 401K matching and stock options: Feel the investment of working at a hyper-growth startup., • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees., • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it., • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week., • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well! Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionElevate Your Career with a Growing National Cleaning Business Bilingual Office Manager (Sales, Customer Service, and HR Support) Are you a results-driven leader with a passion for office operations, customer service, and sales? Do you have experience supporting HR functions and thrive in a fast-paced, high-energy environment where you can truly make an impact? If you're ready to take your career to the next level, we want to hear from you! What We Offer Comprehensive Training & Support Get the tools you need to thrive and grow Competitive Salary $70,000 - $90,000 based on experience and performance Bonus Opportunities Your success will be recognized and rewarded Work-Life Balance Paid time off and holiday pay Retirement Benefits IRA plan with company match Your Role as an Office Manager As our Office Manager, you will be the driving force behind office efficiency, sales growth, and exceptional customer service. Youll lead a motivated team, secure key business accounts, support HR functions, and ensure smooth day-to-day operations. Key Responsibilities Sales Leadership & Business Development • Develop and implement sales strategies to drive revenue and secure recurring corporate accounts, • Identify and build relationships with potential clients, • Analyze sales metrics to improve performance and conversion rates, • Coordinate marketing efforts to align with sales goalsTeam Leadership & Performance Management, • Recruit, train, and coach sales and office staff to meet and exceed targets, • Set measurable goals, delegate tasks, and provide mentorship and support, • Conduct performance reviews and help team members grow professionallyOperational Excellence, • Work closely with operations to ensure promises made in sales are delivered smoothly, • Oversee data management, customer service workflows, and internal office procedures, • Troubleshoot and resolve challenges that may arise in daily operations, • Act as the key point of contact and decision-maker in the absence of higher managementCustomer Experience & Retention, • Promote a customer-first culture by ensuring all concerns, inquiries, and service issues are addressed promptly and professionally, • Take ownership of customer complaints, working to resolve conflicts effectively and ensure a positive outcome for both the client and the company, • Implement and follow a clear escalation process for complex or unresolved issues, ensuring they are handled with care and urgency, • Foster long-term client relationships through consistent follow-ups and excellent service, • Continuously look for ways to enhance the customer journey and satisfactionHR Support & Administration As a critical support to the HR team, youll assist with a range of essential human resources tasks, ensuring a smooth employee experience from onboarding to exit. Your responsibilities may include: • Assisting with recruitment, interviewing, and onboarding new team members, • Handling employee data, including compensation, benefits, time off request and performance tracking, • Responding to employee questions regarding policies, benefits, and procedures, • Delivering feedback from clients and handling disciplinary actions as needed, • Performing reference checks, background screenings, and system data entry (e.g., new hires, terminations, leave of absence), • Escalating HR matters to senior leadership when appropriate, • Supporting additional administrative tasks as neededWho You Are, • A proven leader with hands-on with strong sales experience and team management expertise, • A problem solver with strong communication, negotiation, and customer service skills, • Tech-savvy, organized, and efficient at juggling multiple priorities, • Bilingual (English/Spanish) required, • Experience in a service-based industry is a plusWhy Join eMaids? We're fast-growing, forward-thinking, and focused on excellence. As our Office Manager, youll have the opportunity to shape our continued success, support an incredible team, and make a real difference in your local market. Ideal Candidate Traits • Strong interpersonal skills, • Professionalism, discretion, and sound judgment in handling confidential matters, • Ability to lead and collaborate with both team members and senior leadership, • Excellent time management, multitasking, and prioritization abilities, • Self-motivated, proactive, and able to work independently, • Composed under pressure, with a strong sense of ownership and accountabilityReady to make your next move? Apply today and grow with us! Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Employee discount, • Paid time off, • Professional development assistanceSchedule:, • 8 hour shiftWork Location: In person

Job DescriptionAbout us Nourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits. Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform. We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion. Learn more about us here and read about our recent Series B here. About the role As a Customer Experience Associate at Nourish, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms (50% on phones, 40% on email and 10% SMS / Chat). We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. This role is critical to Nourish—you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction. You'll work closely with cross-functional teams, including Product and Operations, to improve our services and ensure that our customers' feedback is always heard and acted upon. You'll be joining a collaborative and passionate team that's dedicated to improving lives through better nutrition, and you'll be a key player in ensuring that our customer experience is seamless and delightful. Location: We're open to fully remote, hybrid, or in-person candidates who are a great fit for the role. Key responsibilities: • Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy., • Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries., • Document customer interactions accurately in our systems, ensuring that all cases are tracked and followed up on if necessary., • Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams., • Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems., • Maintain a deep understanding of Nourish's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information., • Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it., • Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.We'd love to hear from you if:, • You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success., • You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key., • You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers., • You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges., • You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked., • You're passionate about nutrition or wellness, and you're excited to help others on their health journey through Nourish's services., • You are tech-savvy and can quickly become an expert in new systems, • You're open to working one weekend day per week, as we provide customer support on weekends. #LI-REMOTE #LI-HYBRID More InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsTeamCompensation & BenefitsHow We Work

Job DescriptionRole: Client Success Manager Pay range: $50,000-65,000 base salary, plus commission and equity opportunities. Location: Training will take place in NYC, with potential placement in a high-demand market discussed prior to hiring, such as Miami, Los Angeles, San Francisco, or New York City. This role includes occasional travel to client sites for implementation support, training, or quality assurance checks to ensure a successful launch and ongoing satisfaction. Reports to: Client Success Lead What’s driving this hire: As Chexology continues to grow its client base across new markets and industries, we’re expanding our Client Success team to ensure every customer has a seamless onboarding experience and ongoing support. This role is crucial in maintaining strong client relationships, enhancing retention, and helping our clients maximize the value of our platform. With an increasing number of high-profile and international accounts, we need an additional CSM to help manage our growing portfolio and uphold our high standards for client experience. You’ll thrive in this role if you: • Are energized by helping others succeed and take pride in delivering a top-notch client experience., • Communicate clearly, listen actively, and build trust through responsiveness and follow-through., • Enjoy solving problems, thinking on your feet, and adapting to different client needs., • Can juggle multiple priorities without losing attention to detail., • Serve as an external product champion, advising clients on best practices to ensure long-term success and account growth., • Coordinate account setup logistics during new client activations, including usage analysis and proactive follow-up., • Prepare and deliver onboarding materials, including client questionnaires, checklists, and standard operating procedures (SOPs)., • Respond to assigned client support requests and escalate issues when necessary., • Maintain accurate client records in Salesforce and other internal systems., • Track onboarding progress, renewal timelines, and key milestones in shared trackers., • Support the Client Success Lead and fellow CSMs with account-related tasks., • Participate in weekly team meetings and provide regular updates on progress., • Collaborate cross-functionally with Operations, Sales, and Product to ensure seamless onboarding and ongoing support., • Contribute to the creation and improvement of client training materials and documentation., • Experience in customer-facing roles such as client success, support, retail, hospitality, or other service-oriented positions., • Excellent communication and organization skills., • Ability to juggle multiple tasks and shift priorities quickly., • A collaborative, can-do attitude with a desire to grow within the company., • Enthusiasm for using data to inform decisions and a willingness to learn and navigate tools like Salesforce, Asana, and Metabase., • Medical, dental, and vision insurance with a $400 monthly employer contribution., • 401(k) plan to support your long-term financial goals., • Flexible PTO policy, plus holiday office closures, to recharge., • Company-provided laptop and tools to help you do your best work.

Job Description Maximus is HQ'd in Santa Monica, this role is available Remote (US/CAN) About Maximus Maximus () is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. About the Role We are seeking a Director of Customer Support to lead and scale our CS team into the next phase of growth. This leader will be responsible for patient experience, team performance, and operational efficiency. They will partner cross-functionally with Product, Operations, Clinical, and Supply Chain to improve workflows, reduce friction, and deliver best-in-class patient service. This is a critical leadership role that requires both strategic vision and operational excellence. Key Responsibilities: * Leadership & Team Development * Lead and develop a 25+ person CS team (onshore + offshore), building a strong leadership bench (managers, team leads). * Establish clear performance standards, career ladders, and coaching/development/training programs. * Operational Excellence & Scaling * Own SLAs, KPIs (CSAT, NPS, resolution time, first contact resolution), and workforce management. * Implement automation, macros, and tools to improve efficiency and scalability. * Introduce QA programs, escalation frameworks, and training processes to standardize excellence. * Cross-Functional Leadership * Serve as the voice of both the patient and CS reps cross-functionally, partnering with Product, Engineering, Clinical, and Supply Chain. * Drive feedback loops: identify top patient pain points and work with teams to resolve root causes. * Represent CS in leadership discussions, ensuring patient experience is embedded in strategic decisions. * Patient Experience & Retention * Ensure a seamless, empathetic, and efficient experience across all patient touchpoints. * Partner with Product and Finance teams to improve LTV by driving retention and engagement. * Strategic Planning * Define and execute the vision for scaling CS and leveraging AI as we 2-3X patient volume. * Design the org structure, systems, and processes required to scale cost-effectively. * Prepare CS reporting and insights for leadership, board, and investors. Qualifications: * 8+ years in Customer Support with 3–5+ years leading teams at scale both onshore and offshore * Must have: experience leading Customer Support in a DTC (direct-to-consumer) company * Must have: experience leading Customer Support in a Teleheath company * Proven track record scaling CS/Support orgs of 20+ reps in a high-growth company (healthcare or tech a plus). * Strong operational and systems orientation: workforce management, QA, automation, process design. * Excellent cross-functional collaborator with Product, Ops, Marketing, and Clinical teams. * Data-driven and analytical; comfortable using metrics to manage performance. * Customer-first mindset combined with business pragmatism. * Experience with Intercom, Zendesk or similar CS platforms required. Why Join Us * Play a pivotal role in shaping the patient experience for tens of thousands of people. * Build and scale a world-class CS team in a company growing rapidly. * Collaborate with a mission-driven team focused on health, performance, and longevity. World-Class Benefits: * Premium Blue Shield Platinum PPO & HMO Plans (up to 80% premium coverage) * Full Suite: Medical, Dental, Vision, Life Insurance * Best-in-class 401K options * Flexible vacation/time-off policies * Liquidity of options whenever available * Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Compensation Range: $150K - $190K

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. Customer Service Associates play a pivotal role in creating lasting impressions on all customers entering and leaving our store. They cultivate a positive and vibrant atmosphere throughout the store while assisting customers with inquiries, resolving concerns, and offering guidance on products and services. This position requires a blend of customer service expertise, sales acumen, and a solid understanding of printing and darkroom technologies. Responsibilities • Greeting customers in all areas of the store and answering basic questions or transitioning the customer to a sales person., • Accurately accept/process, • Customer returns and exchanges, • Cash/credit card/check transactions, • Printique photograph drop off and pickup, • Used item requests, • Buy online pick up in store orders, • Rental drop off and pick up, • Customer requests for printer, paper and darkroom items, • Answer/screen calls and emails from the off-site customer service team, • Answer off-site customer service questions, • Forward calls to sales team specialists when needed, • Consistently check/answer voice mail and email, • Oversee follow-up on order pickups, cancellations, and refunds., • Working knowledge of camera, video, lighting or computer equipment., • Experience in a customer service role., • Fun, dynamic, and friendly personality., • Cash handling experience., • Excellent communication, listening, and motivational skills., • Proven ability to work on multiple projects simultaneously and multi-task as necessary., • Self-motivated, able to work independently or as part of a team.

Job Description Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media. Madhive is currently seeking a Client Success Manager to join its growing team based out of NYC. This is an incredibly exciting time to join the Client Success Team at Madhive. We’re partnering with our Media, Agency, and Brand direct clients to create and scale the best in class, TV-first solutions in the market. The Client Success team is directly responsible for the company’s retention revenue and growth goals. The ideal candidate is fluent in the current ad-tech ecosystem, understands the opportunity before us to transform it, and can balance delivering short and mid-term client goals while staying the course to own or transform parts of the market longer term. This is a hybrid role, working 2-3 days a week at Madhive HQ in the Financial District of New York City. Responsibilities (What you’ll do): * Truly own and drive retention and growth for your book of business * Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs * Own the customer journey from onboarding to renewal, including closing revenue * Work cross functionally to advocate for a customer first mindset across all business decisions * Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction * Serve as the escalation point for assigned clients to resolve questions over email/phone, in status calls, and at on-site office hours as necessary * Support AdOps by monitoring campaign metrics for delivery and KPIs; provide detailed summary of campaign optimizations to all internal teams. * Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings * Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client. * Train and onboard new clients * Drive existing customer net revenue retention and increased adoption and improve customer health * Prepare for and lead Executive Business Reviews * Mentorship and development of team members Qualifications (Who you are): * Bachelor’s Degree in Marketing, Advertising, Business or Stats preferred * 4+ years of experience in a similar Client Services role * Data-savvy with strong excel skills * Experience hiring, mentoring, and delegating responsibilities to junior team members * Comfortable converting data into actionable items for specific tasks or broader narratives to tell a story * Strong communication skills * Ability to project manage, prioritize and articulate issues to management when they arise * Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers * Ad Operation Experience preferred The approximate compensation range for this position is $80,000-$100,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. We are Madhive Madhive is a dynamic, diverse, innovative, and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that’s important. Whether it’s taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact. We are committed to cultivating a culture of inclusion and collaboration. We welcome diversity in education, culture, opinions, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs. Please be advised that we will NOT be using third-party recruiting agencies for this search.

Job Description We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: • Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles., • Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout., • Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: • Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria., • Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation., • Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Requirements Competencies and Experience: • Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space., • Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives., • Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations., • Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives., • Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships., • Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Benefits • Unlimited paid time off, • Health Insurance, • Dental, • Vision, • Mental Health Support

Job Description About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations., • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed., • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership. The Customer Success Manager will have the opportunity to develop deep relationships and work with an assigned book of Pacvue clients. Liaising with internal departments, you will be our clients' key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. With our expanding department and new CS initiatives, the ideal candidate will also play a key role in creating, maintaining, and building internal processes and workflows. Responsibilities: • Make customers successful by providing high quality technical support and service., • Foster account growth/expansion via new products and markets., • Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands., • Be an escalation point for client issues and be a client centric problem solver., • Be a subject matter expert on the Pacvue platform and retail media in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed., • Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education., • Identify areas where process improvements can be made and execute an action plan to improve current processes., • Educate users on latest SaaS platform features., • Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users., • Address technical issues relating to software function and upgrades., • Assist in feature design with the R&D team., • 2+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency, • 1-2+ years of managing Amazon DSP campaigns and strategy highly preferred, • 1-2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred, • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights, • Capacity to manage projects and timelines effectively., • Great interpersonal skills, team player and customer service focused attitude, • High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go, • Understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends., • Unlimited Paid Time Off, • Paid Holidays and Floating Holidays, • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance, • 401k with Employer Match, • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job Description Who Are We? UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story Requirements Responsibilities l Assist in receiving, dispatching, inspecting, handling and stocking inbound products； l Receives returns, counts and confirms quantities, determines condition and completes paperwork; l Arranges for pick-up of shipments, contacts delivery drivers and coordinates schedules; l Communicates effectively with the other departments in the company； l Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor; l Encourages safe work practices in others； l Arranges daily cycle count and follow variance; l Weekly report updates; l Other duties as assigned to the position We have openings in these areas: New York City, NY Newark, NJ Philadelphia, PA Pittsburgh, PA Norfolk, VA Richmond, VA Harrisburg+Reading, PA Albany, NY Rochester, NY Knoxville, TN Greenville / Spartanburg, SC Columbia, SC Birmingham, AL Montgomery, AL Columbus, GA Qualifications l Bachelor or international equivalent; l 1 years of relevant experience preferred, no experiences is ok, everything will be trained； l Moderate computer skills, assist in report data collection. l Strong responsibility, follow supervision, good communication skills Morning shift 6:30AM-3:30PM Benefits Benefits: 401K, Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program, H1B Sponsorship. $18-22/hour during first three monthes, will increase after probationary period.

Job Description Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Now imagine tasking someone with a limited compliance background to manage that, with looming risks of audits, breaches and fines hanging over your practice. Compliancy Group's vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We're on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements. We're looking for a Strategic Customer Success Manager who thrives in a high-impact role, loves building deep relationships with clients, and is motivated by helping customers succeed. You'll manage a small, high-value portfolio consisting of Compliancy Group's biggest and most strategically important customers, guiding executives and stakeholders through adoption, renewal, and growth, while collaborating closely with expansion sales reps and cross-functional teams to drive growth, harness the voice of the customer and resolve support and billing issues as they arise.. This is a remote role with opportunities to meet virtually or in-person for strategic business reviews, planning sessions, and team collaboration. Why You'll Love This Role: • You'll manage a small portfolio of high-value accounts, giving you the chance to build meaningful relationships and make a real difference in customer outcomes., • Your work will have a direct impact on gross retention and long-term customer success. In addition, as you'll be managing our highest potential accounts, your efforts will also drive meaningful growth for the business; your work product will be on center stage!, • You'll lead executive-level conversations, QBRs, and strategic initiatives that shape customer outcomes., • You'll collaborate with a supportive team across Sales, Product, and Support, advocating for customers and influencing product and service direction., • You'll have autonomy to drive account strategies and the visibility to see the direct results of your efforts.Qualifications:, • 5+ years of Customer Success, Account Management, or related client-facing experience, ideally managing high-value or enterprise accounts., • Proven ability to drive retention, adoption, and long-term customer success., • Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations., • Strong business acumen and ability to align solutions to customer objectives. Strong plus to a candidate that has either worked in the healthcare space (healthcare providers rather than surrounding verticals) or is familiar with spanning efforts across diverse, cross-functional teams and needs., • Excellent communication, relationship-building, and influencing skills across multiple organizational levels., • Comfortable collaborating across teams, including Sales, Product, and Support., • Experience with SaaS or subscription-based business models preferred., • Bachelor's degree or equivalent professional experience.Responsibilities:, • Serve as a trusted advisor to a small portfolio of high-value accounts, driving long-term success., • Own gross retention and renewal outcomes, proactively identifying and mitigating risk., • Monitor account health, product adoption, and usage to ensure optimal customer results., • Lead executive business reviews (QBRs), sharing insights, value realized, and strategic recommendations., • Coach clients on best practices, guiding them to maximize adoption and impact., • Develop and execute strategic account plans aligned with customer goals and company solutions., • Collaborate with expansion sales team members on growth opportunities, without direct quota responsibility., • Advocate for customer needs internally and provide feedback to Product, Marketing, and Support teams.What CG Can Offer You:, • Opportunity to make a direct, measurable impact on high-value clients and the business as a whole., • Competitive base salary plus performance-based bonus tied to gross retention and account success., • Extensive training and professional development to help you grow your career., • Comprehensive benefits (medical, dental, eyecare, 401K with company match, generous PTO, and more!)., • A collaborative and transparent company culture that values customer impact, strategic thinking, and professional growth. Salary: $85,000-$90,000/year Location: Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels. Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Job Type: Full-time, Remote

Job DescriptionThe Customer Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers. Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Total customer service to include but not limited to the following: • Serve as API’s on-site liaison with the airline partner, providing support, guidance and training., • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed., • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical., • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely., • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API., • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts., • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations., • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving “On Call” when needed outside of regular working hours., • Learn and maintain knowledge of API’s call center work methodology and reservation systems to best serve API’s clients in the most efficient and professional manner., • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.Competencies, • Knowledge of airline crew scheduling is a strong plus., • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required., • Excellent Interpersonal skills., • Able to work in a fast paced environment., • Great telephone etiquette., • Excellent writing skills., • Excellent computer skills., • Ability to multi task and prioritize., • Detail oriented with great organizational skills., • Flexible work schedule including availability to work weekends and holidays., • Able to work overtime if needed., • Second language, preferrable Spanish is a plus.Position Type and Expected Hours of Work This is a mid-day - shift: Saturday, Tuesday, Thursday & Friday: 3:30pm-1:30am (with Sunday/Monday/Wednesday OFF) Flexible schedule necessary, including holidays and weekends may be required. Good Faith Compensation The good faith compensation rate for this position is $22.00 per hour. Required Experience • Ability to positively present API in customer facing situations., • Customer service background is a plus. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR b4VJLbbG4b

Job DescriptionCustomer Service AssociateLocated in New York, NY Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you! As part of our customer engagement team, you'll be the voice of the brand—whether it's answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer. About You: • You genuinely enjoy talking to people and building authentic, lasting relationships, • You’re confident explaining products, services, and promotions—even when challenged with tough questions, • You’re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets, • You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee, • You’re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat, • You have strong listening skills and can read between the lines to identify what a customer truly needsWhat You’ll Do:, • Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat, • Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals, • Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way, • Guide customers through the decision-making process and assist in closing new business opportunities, • Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions, • Accurately log conversations, feedback, and sales activities in our CRM system, • Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach, • Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situationsYou’ll Need:, • Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally, • A natural curiosity and willingness to learn about our offerings and how to position them, • Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes, • A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus, • Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidatesWhat You’ll Get:, • A competitive hourly rate plus performance bonuses, • Paid training and opportunities for continuous learning and development, • Flexible scheduling, including evenings and weekends if needed, • A supportive and inclusive team environment that celebrates wins, • Career advancement potential in sales, customer success, or account management

Job Description Our Story With over 50 years of serving the creative community, Adorama has grown from a beloved New York City camera store into the world's only full-service destination for photo, video, and electronics. We're more than a retailer—we're a creative partner for professionals, hobbyists, and tech enthusiasts alike. From iconic brands like Sony, Canon, and Nikon to the latest in drones, smart home tech, musical instruments, and pro audio gear, Adorama provides creators with the gear and services they need to bring their visions to life. Our passion for education, innovation and commitment to customer experience make us a dedicated and trusted resource. At Adorama, we don't just support creativity—we live it. Join a team that's shaping the future of how the world captures, creates and connects. Our Leadership Principles • Growth Mindset: We set high standards, embrace failure, and are open to change., • Be Customer-Centered: We focus on the end-to-end customer experience., • Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts., • Think Like a Start-Up: We move fast, stay flexible, and celebrate every win. We are seeking a proactive and process-driven Customer Service Systems & Training Manager to lead the management of our Microsoft Dynamics platform, other key CS systems, and our internal training and learning center. This role is ideal for someone who combines strong technical aptitude with a deep understanding of operational workflows, and who thrives on improving systems, tools, and team capabilities. The ideal candidate will be a systems thinker who understands how processes interconnect, and an out-of-the-box problem solver who brings fresh ideas for enhancing customer service experience and employee development. Responsibilities: • Serve as the primary administrator and owner of Microsoft Dynamics and other Customer Service-related systems., • Collaborate with IT and operations teams to identify and implement system enhancements and integrations., • Monitor system performance, manage user access, and ensure data accuracy and efficiency in workflows., • Own the CS training and learning center, including onboarding programs, ongoing education, and documentation updates., • Develop and deliver training materials (live, video, written) for new systems, processes, and tools., • Identify gaps in team knowledge or system usage and proactively recommend solutions., • Analyze support workflows and recommend automation or process improvements., • Stay up-to-date on best practices in customer service technology and training., • Proven experience managing or administering CRM systems (preferably Microsoft Dynamics)., • Experience in a customer service, technical support, or training environment., • Strong understanding of customer service operations and workflows., • Excellent communication skills, both verbal and written., • Ability to translate business needs into system and training solutions., • Highly organized, detail-oriented, and resourceful., • Experience in developing and managing internal learning or knowledge centers., • Familiarity with help desk systems, knowledge bases, or ticketing platforms., • Basic knowledge of system integrations or process automation tools. This role requires three on-site days weekly to ensure in-person collaboration, improved communication, effective teamwork, and real-time problem solving to enhance team synergy and productivity. A standard 40-hour work week is expected. Apply today and let's create something extraordinary together. Pay range for this role:$95,000—$120,000 USD

Job Description About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students. We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on "cameras on" engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other. About This Role At Presence, we believe it's our responsibility to help schools ensure their students have access to the specialized services they need. We're seeking high-energy, sales-driven professionals to lead the acquisition, retention, growth and long-term success of key school district partnerships. In this role, you will own and manage a portfolio of strategic accounts, providing exceptional customer success while driving growth through renewals and expansion. Our customers are our most valued asset, and we must ensure they have the best possible experience with Presence. The ideal candidate is results-oriented, excels in consultative selling, and brings a strong track record of success working with large, complex organizations and education systems. Role Responsibilities • Let's get this one out of the way immediately – hit your quota!, • Own and manage a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management, • Drive contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools and inbound inquiries, • Lead the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution, • Act as a trusted advisor and liaison between Presence and existing clients, ensuring alignment between district needs and Presence's service offerings, • Develop customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery, • Collaborate cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience, • Maintain accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress, • Monitor key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory, • Prepare and deliver strategic presentations and proposals to district leadership, special education directors, and other key stakeholders, • Lead implementation projects and onboard new and returning customers, • Serve as the internal point of contact for any escalations related to an assigned client, • Develop strong meaningful relationships with our clients and set up regular touch points to drive the relationship and value to our clients and act as their advocate, • Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service, • Stay informed on K-12 education trends, funding changes, and competitive landscape to position Presence as a leading solution provider, • Accurately forecast your weekly, monthly, quarterly, and annual bookings and revenue Proven Experience • 4–5+ years of quota-carrying success in K-12, EdTech SaaS markets, • 2 years minimum K-12 experience, • History of selling into school districts/education systems, navigating complex multi-stakeholder cycles and closing high-value contracts, • Consistently hit or exceeded sales targets in prior roles, • Experience leading cross-functional teams on customer-facing projects, • Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction, • Proactive revenue mindset to build and sustain a healthy pipeline, • Full ownership of KPIs with disciplined daily, weekly, and monthly territory plans, • Trusted advisor to senior education leaders; polished presenter from first pitch through renewal, • Exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings, • Self-starter who thrives in a remote, results-oriented environment, • Curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach, • Passion for helping schools and students with special needs, • Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base, • Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standard, • Great collaborative and independent problem-solving skills, • Ability to take ownership of the clients health, account growth and conversations, • Comprehensive Medical Coverage includes Dental and Vision, • Flexible PTO, • 11 Company Paid Holidays, • Benefits Package: including 401K savings plan and access to an Employee Assistance Program., • $500 home office stipend, • Paid Life insurance, AD&D. and disability benefits, • Paid parental and caregiving leave., • Eligibility to apply for a Professional Development Scholarship. An employee's starting pay will be determined based on job-related skills, experience, qualifications, geographic location, and market conditions. Salary range is $80,000-100,000 plus variable commission. Where is this position located? • Presence is headquartered in New York, with our clients located throughout the U.S., • This is a remote position based in the US, • Currently hiring for roles prioritizing PST, MST, and CST, • This position reports to the VP of Customer Success, • All employees commit to being available on-camera for our Core Working Hours, noon- 5 pm EST M- F.

Job Description Polar Analytics: The All-in-One Data Platform for Consumer Brands 🐻️‍❄️ Polar Analytics simplifies data so brands can make smarter, faster decisions without the complexity of traditional tools. Powerful yet user-friendly, it gives DTC brands the insights they need to scale profitably. 🚀 Our mission? To help indie DTC brands compete and grow—faster and more profitably. What Makes Polar Analytics Unique? 💎 🔥 4,000+ Brands and Growing We’ve scaled to 4,000+ active merchants (Jan 2025) and are on track for 10,000+ this year. 💡 Cutting-edge tech, Built for Simplicity We leverage the modern data stack to deliver enterprise-level insights—without the need for a data team. 💰 Backed by World-Class Investors We’ve raised $28.5M with Frst, Point9, and Chalfen Ventures, a top-tier B2B SaaS investor known for spotting future unicorns early. 👥 A Team of eCommerce Experts Our team brings experience from leading eCommerce SaaS platforms, united by a mission to build the next industry leader. Why this role? * Drive enterprise growth: Own strategic relationships with our highest-value clients, directly impacting company revenue and expansion targets * Shape the future of e-commerce analytics: Join us at a pivotal moment as we transition to an enterprise-focused service model, with significant opportunities for career advancement as our second US-based CSM * Become an e-commerce expert: Get exclusive access to the strategies and data of the fastest-growing DTC brands, building deep expertise in a $24B+ industry while helping shape product development * Own your impact: In a lean, high-performing team, your work directly influences customer lifetime value, retention rates, and company growth trajectory What's the Scope? * Full lifecycle ownership: Own the complete customer journey from implementation through renewal for your entire enterprise portfolio (12k+ ARR accounts), ensuring seamless transitions and maximum value realisation * Strategic onboarding leadership: Lead complex enterprise implementations, working closely with solutions engineers to ensure technical success while focusing on adoption strategies and relationship building * Revenue expansion: Proactively identify and execute expansion opportunities within your portfolio, leveraging product knowledge to upgrade clients to higher-tier plans and new feature sets * Enterprise relationship management: Foster deep, strategic relationships with demanding enterprise clients, managing expectations and serving as their primary advocate within Polar * Retention and renewal strategy: Develop and execute sophisticated retention strategies using both high-touch and low-touch approaches, preventing churn through proactive health monitoring and intervention * Cross-functional collaboration: Partner with support on escalated issues, create tickets, conduct initial investigations, and transform customer problems into scalable solutions with Tech and Product teams * Voice of the customer: Translate enterprise customer needs and feature requests into actionable product roadmap influence, ensuring our platform evolves to meet market demands * Process optimisation: Help build scalable CS practices as we grow, contributing to playbooks and best practices that will support our expanding enterprise customer base This job is made for you if you have: * Enterprise CS expertise: You have 3+ years of B2B SaaS Customer Success experience, specifically with enterprise accounts, ideally in companies that scaled from startup to growth stage * E-commerce/data fluency: You have experience with e-commerce adjacent software, analytics platforms, or data-driven SaaS products, enabling you to quickly understand technical concepts and speak our clients' language * Full lifecycle mastery: You've owned the complete customer journey from implementation through renewal, with proven success in expansion and upsell motions * Sales acumen: You have experience or a strong aptitude for revenue-generating activities, are comfortable with expansion conversations and quota-carrying responsibilities * A high-performance mindset: You thrive in fast-paced environments with sophisticated enterprise clients who have high expectations and complex requirements * Technical communication: You can translate complex technical concepts into business value and aren't intimidated by data, APIs, or technical integration discussions * Startup mentality: You're comfortable with ambiguity, rapid change, and wearing multiple hats in a dynamic team environment where innovation happens quickly * Ownership mindset: You take full accountability for your book of business and proactively solve problems rather than waiting for direction Our Hiring Process 📝 We believe in a structured, fair, and transparent hiring process. While the steps may vary by role, here’s what you can expect: 1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience and your motivations and Tell you more about Polar Analytics., 2. Role Fit Interview (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role., 3. Competency Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member., 4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below). We value your time and effort in the application process, and we aim to provide feedback as quickly as possible. Our Values 🌟 * 🤝 No Ego – We work as a team, valuing everyone’s input. * 🪞 Transparency – Honest feedback and open communication drive our growth. * 🚀 Growth Mindset – We constantly learn, improve, and push for excellence. * 💜 Care for Others – We lead with empathy and put our customers first. * 🔑 Act Like an Owner – We take responsibility and drive the business forward. * 🎯 Driven by Impact – We focus on delivering real value to our customers. Company Perks & Benefits: * 🌎 Choice-First Work Culture – We focus on impact. * 🏖 5 weeks of vacation * 💰 Competitive salary & equity * 💻 Latest MacBook * 🏡 Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in * 🩺 Private Health Insurance – Based on your location. * 😍 Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.