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Customer service tech jobs in New York, New YorkCreate job alerts

  • Spa Associate (Front Desk)
    Spa Associate (Front Desk)
    6 days ago
    $18–$20 hourly
    Part-time
    Carle Place

    Spa Associate (Front Desk), Statera Reporting to the Spa Director, Statera is seeking a Spa Associate. The qualified candidate will facilitate front desk operations and customer service support. This individual will assist the front of house with the spa’s operations and the client experience. About us Statera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services. Services are curated carefully for each client: Facials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more... ESSENTIAL DUTIES AND RESPONSIBILITIES: • Adhere to all operating procedures (set forth by Spa Director), • Maintain cleanliness and overall appearance of spa, • Answer phones/Return missed calls, • Monitor incoming emails/Respond to customers, • Schedule all services and up sell when appropriate, • Provide excellent customer service to all guests entering and leaving, • Knowledgeable of the menu, products, and services available at Statera, • Answer questions about treatments, memberships/packages (when applicable), products and all services, • Direct technical questions to the Spa Director, • Review the day’s schedule of appointments, • Note cancellations for AM and PM to follow up, • Direct guests to complete intake forms or consent forms, • Take care of all payments for services rendered, • Check out guests and book return visit, • Call guests to confirm appointments for the following day, • Support Spa Director with inventory and time sheets if needed, • Perform open/close procedures, • Adhere to dress code set by Statera and maintain personal appearance/ cleanliness, demonstrating optimal health and wellness, • Excellent phone etiquette and communication skills, • Proficient in iOS/Mac, including MS Office Suite (preferred) Passion for beauty, wellness, and skincare is preferred Our staff members will enjoy competitive pay inclusive of a commission structure and exclusive Beauty & Wellness Perks! Come experience Statera and reset your career with us. Serious Inquiries Only! Job Types: Full-time, Part-time Benefits: • Employee discount, • Flexible schedule Shift: • Day shift, • Evening shift, • Morning shift Work Location: In person

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  • Experienced Sprinkler Technician
    Experienced Sprinkler Technician
    8 days ago
    $25–$30 hourly
    Full-time
    Flushing, Queens

    Chief Fire Contractors Co. Inc. is looking for a PROFESSIONAL and experienced Sprinkler Tech to join our team. About us: Chief Fire Contractors Co. Inc. has been in the fire prevention business for decades, proudly serving the NYC area. Our customers range from commercial buildings & multi -unit residential buildings to small homes and store fronts located throughout the 5 boroughs. Chief Fire Contractors Co. Inc. is seeking a Fire Sprinkler Technician candidate who will be responsible for the installation, maintenance, and repair of fire sprinkler and standpipe systems in commercial, industrial, and residential settings. We are looking for someone with at least 7 years in the field with a strong skill set and hands on experience. Job Duties: • Install, test, and maintain fire sprinkler systems according to codes and regulations., • Conducting service calls, • Performing on-site repairs of our customer’s fire sprinkler systems, • Perform 5-Year Testing on various systems in accordance with the FDNY, • Provide excellent customer service and communicate effectively with clients regarding any questions that may arise, • Carry yourself with professionalism at all times Qualifications: • Valid and current state driver's license, required, • Must have your own vehicle, • Must live in NYC or Long Island, • Strong communication skills, • Ability to take direction and criticism, • English speaking is a must, • HS diploma/ GED equivalent, required, • Clean record, • Ability to be available when scheduled and on-call as needed, required, • Minimum of 7-year experience in the installation, maintenance, and repair of fire sprinklers or related equipment, required, • Ability to perform 5-Year Hydro-static Testing on the FD Connections (Both Sprinkler and Standpipe) and experience in working with FDNY to witness testing as per VC20 violations, • Knowledgeable in reading and interpreting blueprints is a plus, • Capable of performing physical labor to include carrying and moving equipment & tools up to 50-70 lbs., • Able to work in a multitude of positions such as climbing ladders, scaffolding & high-lift equipment, etc., as well as being in tight spaces should the work require it., • Able to work flexible hours including weekends when required, • Must be able to demonstrate a high level of professionalism at all times, • Must process strong organizational skills, positive attitude, and an ability to learn quickly, • Must be able to successfully perform service and repairs on sprinkler systems in various structures, • Certifications (S12, S13, F-01, OSHA, etc.) are a plus

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  • Front Desk Receptionist
    Front Desk Receptionist
    14 days ago
    Full-time
    Manhattan, New York

    About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

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  • Sales Representative
    Sales Representative
    2 months ago
    $15.5–$17 hourly
    Part-time
    Long Island City, Queens

    T-Mobile Premium Retailer - Wireless Vision Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you. In this role, you will represent the T-Mobile brand and meet customers' wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals! Compensation range: $15.50 - $17.00 per hour (Position eligible to earn commission based on company-established sales metrics) Your Talents: Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures. Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards. Complete accurate paperwork and transactions according to company policies and procedures. Share customer experience with the rest of your team, including Management. Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards. Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades. Your Experience: Minimum of 6 months experience in retail or another environment with a strong customer focus. Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business. Professional, energetic and positive attitude. Excellent written and verbal/interpersonal communications skills. Flexible scheduling availability. Completed High school diploma/GED. Bilingual preferred in certain locations. Must be able to stand for long periods of time (up to 9 hours) on the sales floor. Must be able to move and/or lift up to 25 pounds. What We'll Offer: Competitive paid time-off program Medical, dental and vision benefits Phone service discounts Development and growth opportunities

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  • Accounts Payable Clerk
    Accounts Payable Clerk
    2 months ago
    $20–$30 hourly
    Full-time
    Hunts Point, The Bronx

    Join our dynamic finance team as an Accounts Receivable Clerk, where your expertise will drive the efficient management of incoming payments and ensure accurate financial record-keeping. This vital role offers an energetic environment that values precision, customer service, and teamwork. You will play a key part in maintaining healthy revenue cycles, supporting compliance with accounting standards, and fostering positive relationships with clients and internal stakeholders alike. If you thrive in a fast-paced setting and are passionate about delivering exceptional financial support, this opportunity is perfect for you! Manage the full accounts receivable process, including invoicing, payment processing, and account reconciliation to ensure timely collection of outstanding balances. Keep track of all payments and invoices, as well as writing out checks. Utilize accounting software such as QuickBooks, Sage, PeopleSoft, or similar platforms to accurately record transactions and update customer accounts. Perform detailed analysis of accounts receivable aging reports to identify overdue accounts and implement effective collection strategies. Communicate professionally with clients via phone, email, or written correspondence to resolve billing issues and negotiate payment arrangements. Ensure compliance with GAAP (Generally Accepted Accounting Principles) and SOX (Sarbanes-Oxley Act) regulations during all financial activities. Reconcile accounts regularly to verify accuracy of debits & credits, journal entries, and account balances. Assist with month-end closing procedures by preparing relevant documentation and supporting audit requests related to revenue cycle management. Proven experience in accounts receivable functions within a corporate or public accounting environment. Strong knowledge of accounting principles such as GAAP, double-entry bookkeeping, and financial concepts related to revenue recognition. Proficiency with accounting software including QuickBooks, Sage, PeopleSoft, or similar systems; familiarity with medical billing or governmental accounting is a plus. Excellent data entry skills with high accuracy (10 key typing), along with analysis skills for account reconciliation and account analysis tasks. Familiarity with medical terminology, CPT coding, ICD-10 codes, or medical collection processes is advantageous for healthcare-related roles. Ability to handle sensitive financial information with discretion while maintaining excellent phone etiquette and customer service skills. Strong understanding of financial software applications like Quicken or other relevant tools; experience in non-profit accounting or revenue cycle management is beneficial. Embark on a rewarding career where your skills will directly impact the efficiency of our financial operations! We are committed to fostering a supportive environment that encourages growth and excellence in all aspects of accounting and customer service. Benefits: Employee discount Flexible schedule Opportunities for advancement Work Location: In person

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  • HVAC Installer/Technician
    HVAC Installer/Technician
    14 days ago
    Part-time
    Concord, Staten Island

    Arctic Air Services is a growing HVAC company looking for a skilled HVAC Technician / Installer to join our team. This role is ideal for someone who wants steady work with the opportunity to grow into a more consistent, long-term position as the company continues to expand. At the moment, work may not be available every single day, but as we take on more projects and increase our customer base, this position has strong potential to become more frequent and consistent. What We’re Looking For • Experience with HVAC installations and/or service (residential primarily), • Ability to install mini-splits, split systems, furnaces, condensers, air handlers (service experience is a plus), • Strong work ethic and reliability, • Ability to work independently and as part of a team, • Valid driver’s license preferred, • EPA certification is a plus (not required depending on experience) Position Details • Part-time / flexible schedule, • Work availability may vary week to week, • Ideal for someone who:, • Does side work, • Is transitioning between companies, • Wants to grow with a company rather than just clock hours, • As the company grows, priority work and advancement will go to dependable team members Why Join Arctic Air Services • Growing company with long-term potential, • Opportunity to move into a more consistent role, • Fair pay based on experience, • Respectful, straightforward work environment, • Chance to help shape your role as the company expands If you’re an HVAC tech or installer looking for flexible work now and stability later, we’d love to hear from you.

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