1000+ Best customer service tech Jobs in New York, New York (September 2025)

Hair Junkie Salon seeks:Operations Opulence Overlord (Hair Salon Coordinator) We're Hiring: Salon Coordinator at Hair Junkie Salon! Are you obsessed with good vibes, organization, and great hair? Hair Junkie Salon is looking for a Salon Coordinator who knows how to juggle appointments, keep clients happy, and make sure everything runs smoothly in the salon. Bonus points if you can do all of this while rocking a killer smile and handling the occasional hair-pulling situation (we're talking about tangled appointments, not actual hair). Your Responsibilities: Reception Duties: You'll be the first face clients see and the last one they remember. Answering phones, managing the appointment book, and guiding clients through our fabulous services will be your jam. Client Experience: From greeting clients with a warm hello to offering a coffee or a quick consultation, you'll ensure every person who walks through our door feels like they're at home. Managing the Chaos: You'll handle the calendar, book appointments, and manage our super-organized scheduling system. You’ll also help with coordinating stylists and ensuring everyone stays on track. (Because let's face it, nothing makes a stylist happier than a well-organized day!) Keeping the Vibes High: You’re the glue that holds the salon together—whether it's making sure clients get seated on time or keeping the team in sync, you’ll maintain a positive and professional atmosphere all day long. Tech-savvy Admin: Input client data, handle payments, manage social media updates, and keep our salon systems running like clockwork. What We’re Looking For: Professionalism: You’ll be the face of Hair Junkie Salon, so a positive attitude and excellent customer service are non-negotiable. (We’re talking “chill yet charming” vibes). Organization Skills: You thrive when things are in order and have a knack for multitasking without breaking a sweat. (Or at least not visibly). Team Player: You’ll be working closely with our stylists and other team members, so being collaborative and helpful is key. We want someone who’s excited to contribute to our amazing salon culture. A Sense of Humor: Because let’s be honest, hair salons are like big, beautiful circuses of creativity, and we need someone who can laugh when a blow dryer misfires or when someone accidentally smears dye on a client’s forehead (happens to the best of us!). Why You’ll Love Working with Us: Ongoing Learning: We’re not just about great hair—we’re about growing together. We’ll support your professional development with training, workshops, and lots of fun, creative team events. Flexibility & Growth: Hair Junkie Salon is a place where you can really thrive. Whether you’re looking to grow within the salon or just want to be part of a tight-knit crew, we’ll make sure you’re supported every step of the way. The Perks: Competitive pay, employee discounts, and yes, we will probably let you play with the new hair tools from time to time. You deserve it. Think You’ve Got What It Takes? If you’re ready to make a difference and work in a salon where your organizational skills are as celebrated as your sense of humor, Hair Junkie Salon wants to hear from you! . We’ll get back to you within two business days to schedule an interview. Don’t forget: a resume is mandatory—we love details!

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Globe Life: American Income Division: Moore-Sodan Organization NJ

Sales Managers

5 days ago

$65000–$120000 yearly

Full-time

Edison

Join Our Elite Sales Team for the Final Quarter of 2025… And Beyond! – Uncapped Earning Potential Awaits! Who We Are: For over 70 years, Moore-Sodan has been a powerhouse in the insurance industry, trusted by over 40,000 labor unions, including the NFL, NBA, and MLB. With 6+ million members and $65 billion in active coverage, we proudly hold an A+ Superior Rating from AM Best. If you’re a driven sales professional looking for limitless growth, uncapped commissions, and a dynamic remote work environment, this is your moment to thrive. Your Role as a Sales Manager: As a key player on our sales team, you’ll: ✅ Engage with Clients: Connect with warm leads—no cold calling! ✅ Schedule Meetings: Set up consultations with prospective customers. ✅ Deliver Virtual Presentations: Showcase tailored insurance solutions via cutting-edge video platforms. ✅ Close Deals & Drive Sales: Convert leads into clients and maximize earning potential. ✅ Guide Applications: Assist clients in securing their coverage with ease. ✅ Monitor Performance: Track key metrics and consistently exceed targets. ✅ Continuously Improve: Sharpen your skills with top-tier training. Why Sales Professionals Choose Us 🚀 Sky-High Earning Potential: 100% commission-based pay—your success drives your income. 📈 Unlimited Career Growth: No glass ceilings—advance as fast as you perform. 🕒 Flexibility & Work-Life Balance: Set your own schedule and work remotely. 💰 Weekly Pay & Residual Income: Earn ongoing commissions for long-term financial freedom. 🎓 World-Class Training: Get the tools and mentorship to become a top earner. ✈️ Luxury Travel Perks: Win all-expenses-paid trips to destinations like Paris & Tokyo. 🛡 Comprehensive Benefits: Access a robust benefits package after 90 days. Who Thrives Here 🔹 Sales professionals who love closing deals and exceeding goals 🔹 High-energy individuals who bring enthusiasm and confidence 🔹 Self-motivated go-getters who take control of their success 🔹 Strong communicators with a customer-first mindset Minimum Requirements: ✔ Sales or Customer Service Experience: Preferred but not required. ✔ Exceptional Communication Skills: Clear, persuasive, and engaging. ✔ Tech-Savvy: Must have a reliable computer and secure Wi-Fi. ✔ 18+ with a High School Diploma (Higher education is a plus). ✔ Clean Background Check. Ready to Make Your Breakthrough? 🚀 Apply Today and Start Earning What You’re Worth!

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Speechpath & Associates LLC

Front Desk & Billing Coordinator

🌟 We’re Hiring! Front Desk & Billing Coordinator 🌟 Join our neurodiversity-affirming speech therapy practice in Springfield, NJ and help us create a warm, welcoming, and efficient experience for our clients and families. Front Desk & Billing Coordinator – Speechpath & Associates 📍 Springfield, NJ (In-Person, Full-Time) Looking for a role where you can combine warm client carewith hands-on billing expertise? At Speechpath & Associates, a high-tech and forward-thinking speech therapy practice, we’re seeking a Front Desk & Billing Coordinator to be the welcoming face of our clinic and a key player in keeping our billing operations running smoothly. About Us: Speechpath & Associates is a neurodiversity affirming private practice located in Springfield, NJ 07081. Our clinic is well equipped with an innovative sensory gym & sensory room where clinicians prioritize regulation and movement while targeting communication. We offer services ranging from comprehensive speech-language evaluations, in-person or online speech-language therapy, social skills groups, and more. Our mission is to support our clients and their families to optimize growth beyond the clinic setting. Your Role: ✨ Greet and check in clients with professionalism and warmth ✨ Manage scheduling, payments, and client records in our EMR system ✨ Submit insurance claims, process denials, and handle resubmissions/appeals ✨ Support clinicians and ensure families have a seamless, positive experience What We’re Looking For: Experience in medical/therapy office administration strongly preferred Familiarity with insurance billing, claims submission, and denial processing Excellent customer service and communication skills Organized, detail-oriented, and tech-savvy Bilingual English/Spanish strongly preferred Why Join Us? ✅ Competitive pay based on experience ✅ Supportive, innovative, neurodiversity-affirming team culture ✅ Training with advanced EMR & billing systems ✅ Opportunity to gain valuable healthcare office experience and grow into advanced roles within the practice ✅ Make a real difference in clients’ lives 📧 Apply today

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CAPIORO

Customer Service Representative (CSR)

29 days ago

$16 hourly

Part-time

Long Island City, Queens

We are looking for a motivated, detail-driven, and fluent Italian speaker—even if you don’t have direct experience yet—who is ready to begin a new career in luxury fashion and grow into a key partner in our company. As a Virtual Customer Liaison at CAPIORO, you’ll learn the business from the ground up. You’ll start by supporting our premium made-to-measure fashion clients and grow into managing a global team as we expand across New York and beyond. This is a rare opportunity to step into the world of high-end style, customer excellence, and modern entrepreneurship. Who We’re Looking For 1. You speak Italian fluently (English is required too), 2. You are polite, respectful, eager to learn, and take pride in helping others, 3. You may not have experience, but you’re motivated to grow into something bigger, 4. You’re reliable, professional, and detail-oriented, 5. Tech-comfortable (CRM systems, spreadsheets, basic marketing tools), 6. Available to work 5–25 hours/week based on company growth, 7. Excited to grow with a brand, not just clock in. You want more than just a job—you want a path to leadership and partnership 🎯 Key Responsibilities 1. Manage customer communications across email, WhatsApp, and social platforms, 2. Handle order updates, exchanges, and returns with precision and care, 3. Support and follow up with clients, especially across the Tristate NY region, 4. Track and reduce shipping losses and alteration costs, 5. Coordinate with tailors, designers, and logistics to ensure timely, premium delivery, 6. Use integrated tools (CRM, AI, marketing automation) to proactively support sales and retention, 7. Anticipate client needs and elevate the luxury service experience at every touchpoint

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Bridgeway Behavioral Health Services

Scheduling & Insurance Verification Specialist

1 month ago

Full-time

Hoboken

Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Scheduling and Insurance Verification Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. We currently have four positions open in our Hoboken and Elizabeth offices. Department: Outpatient Services Salary: $48,000- $52,000 Location: Hoboken, NJ Work hours: Tuesday through Saturday: Tues - Saturday 12pm - 8pm (Full time- 40 hours weekly) POSITION OVERVIEW: Facilitates communication among the team members and people served. Serves as the initial point of contact for persons served calling or visiting the office. Successfully completes the insurance verification and accompanying documentation in the electronic health record. Make certain the initial and ongoing scheduling of all appointments takes place. As a member of the team, performs program administrative duties. Exemplifies excellent customer service throughout all functions of the position. REQUIRED QUALIFICATIONS: High School Graduate or equivalent is required. Associates Degree or Graduate of Administrative Assistant/Business School Program is preferred. Bilingual Spanish preferred Excellent interpersonal and customer service skills in working with persons with disabilities and other service provider personnel. Billing and Data collection experience required. Outpatient Insurance and Verification Specialist additional job duties: Bilingual – Spanish/English: Ability to communicate fluently with Spanish-speaking patients, families, and staff. Flexible & Adaptable: Comfortable working in dynamic environments and shifting between multiple outpatient departments as needed. Insurance & Verification Expertise: Solid experience with insurance eligibility checks, authorization procedures, and understanding of various payer systems. Outpatient Department Support: Proven ability to assist with day-to-day operations in outpatient settings, including support at both Union and Sussex locations. Tech-Savvy: Quick to learn and navigate various healthcare software systems, and electronic healthcare records (EHRs). Reporting & Data Handling: Capable of running and interpreting reports to support departmental operations and decision-making. Strong Organizational Skills: Able to manage multiple responsibilities, prioritize effectively, and maintain accurate documentation. Team-Oriented: Works collaboratively with clinical and administrative staff to ensure efficient and patient-centered care. EXCELLENT BENEFITS: Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP Eligible for medical benefits after 30 days of employment Flexible work schedules, clinical training series, leadership development program 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services is committed to inclusive hiring and dedicated to diversity in our work and workplace culture. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, marital status, military or veteran status, disability, age, religion, or any other classification protected by law; and we strongly encourage candidates of all identities, experiences, orientations, and communities to apply.

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Bug Techs Pest Control Company Inc

Administrative Assistant

1 month ago

Full-time

Richmond Hill, Queens

We are seeking a reliable and customer-focused Administrative Assistant to join our team. This role combines front desk responsibilities with retail support and general office duties. The ideal candidate is organized, detail-oriented, and capable of multitasking in a fast-paced environment while delivering excellent customer service. Key Responsibilities: Welcome and assist customers in a friendly and professional manner. Provide product recommendations and service information based on customer needs. Operate the cash register accurately, process transactions, and manage cash handling. Ensure the retail space is clean, organized, and well-stocked. Maintain and organize filing systems and documentation. Answer phone calls and emails, schedule appointments, and respond to inquiries. Update and maintain customer records in the database. Manage calendars, including appointment scheduling and reminders. Draft reports, memos, letters, and other business documents using office software (e.g., Word, Excel, or Google Suite). Communicate daily updates to team members to ensure smooth operations. Support the team with additional administrative tasks and responsibilities as needed.

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Phoenix Tech Solutions

Customer Service Representative (CSR)

About Us: At Phoenix Consulting, we are committed to delivering outstanding service and creating exceptional experiences for our customers. We believe that great customer support is key to building long-lasting relationships, and we're looking for a passionate, solution-oriented Customer Service Representative to join our growing team. Key Responsibilities: Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner Resolve product or service issues by clarifying complaints, determining the cause, and identifying solutions Maintain detailed and accurate records of customer interactions in our CRM system Collaborate with other departments to ensure customer needs are met Stay updated on product knowledge, company policies, and industry trends Qualifications: High school diploma or equivalent (associate or bachelor's degree is a plus) Previous experience in a customer service role preferred Strong communication, problem-solving, and interpersonal skills Ability to multitask, prioritize, and manage time effectively Proficiency with computers, CRM software, and basic office tools What We Offer: Competitive pay and benefits Opportunities for growth and advancement A supportive, team-oriented environment Flexible scheduling options [if applicable] Paid training and ongoing development

💅Cần Tuyển Thợ Nail Full-time hoặc Part-time 💅 📍Kimmy Nails – Bloomfield, NJ Tiệm nằm ở Bloomfield NJ, gần Garden State Parkway và trạm xe lửa Bloomfield (cách trạm Penn Station NYC 30 phút). Cần thợ (ưu tiên nữ) có license bang New Jersey biết đắp bột, UV gel hoặc chân tay nước. Tiệm lâu đời, giá cao chuyên về spa pedicure, bột, UV gel và design. Lương ổn định 1100-1500 tùy theo tay nghề và kinh nghiệm. ✨ Quyền lợi khi làm việc ở tiệm • Hoa hồng hấp dẫn + giữ toàn bộ tiền tip, • Lịch làm việc linh hoạt, • Môi trường làm việc thân thiện, hỗ trợ lẫn nhau, • Cơ hội phát triển tay nghề và học kỹ thuật nâng cao, • Có bằng hành nghề nail tại New Jersey hoặc New York (đang chuyển bằng sang NJ cũng được), • Có kinh nghiệm với gel, bột, vẽ móng (ưu tiên biết làm design riêng), • Kỹ năng giao tiếp và chăm sóc khách hàng tốt, • Đúng giờ, kỹ tính, và yêu thích ngành làm đẹp We're Hiring: Nail Technician Wanted! 💅 📍Kimmy Nails – Bloomfield, NJ 🕒 Part-Time / Full-Time Positions Available Are you a passionate and skilled Nail Technician who takes pride in delivering beautiful results and exceptional customer care? Join our growing team at Kimmy Nails, where creativity meets relaxation. We specialize in spa pedicures, nail art, gel, acrylic, and natural nail care —and we’re looking for someone who shares our love for beauty and service. ✨ What We Offer: • Competitive commission pay + keep all tips, • Flexible scheduling, • Friendly, supportive team environment, • Opportunities to grow with training and advanced techniques, • Employee discount 💼 Your Role: • Perform manicures, pedicures, nail enhancements, and nail art, • Maintain a clean and sanitary work environment, • Provide a relaxing and professional experience for every client, • Stay up to date with nail trends and techniques 🔎 We’re Looking For: • Experience in gel, acrylic, and nail art (bonus if you’re great at custom designs!), • Strong communication & customer service skills, • Reliable, detail-oriented, and passionate about the beauty industry 📩 Apply Today! Send your resume, portfolio (if available), and availability Or stop by our salon at 15 Broad St, Bloomfield NJ and introduce yourself! ** 💅 ¡Estamos contratando: Se busca Técnica de Uñas! 💅 📍Kimmy Nails – Bloomfield, Nueva Jersey 🕒 Puestos disponibles a medio tiempo o tiempo completo ¿Eres una técnica de uñas apasionada y con talento, que se enorgullece de ofrecer resultados hermosos y atención al cliente excepcional? Únete a nuestro equipo en crecimiento en Kimmy Nails, donde la creatividad se une con la relajación. Nos especializamos en pedicuras tipo spa, arte en uñas, gel, acrílico y cuidado de uñas naturales — ¡y buscamos a alguien que comparta nuestra pasión por la belleza y el servicio! ✨ Ofrecemos: • Pago por comisión competitivo + ¡te quedas con el 100% de las propinas!, • Horarios flexibles, • Ambiente de trabajo amigable y de apoyo, • Oportunidades de crecimiento y capacitación en técnicas avanzadas, • Realizar manicuras, pedicuras, extensiones de uñas y arte en uñas, • Mantener un ambiente de trabajo limpio y sanitario, • Brindar una experiencia profesional y relajante a cada cliente, • Experiencia en gel, acrílico y arte en uñas (¡punto extra si haces diseños personalizados!), • Excelentes habilidades de comunicación y atención al cliente 💅 我们正在招聘：招聘美甲师！💅 📍Kimmy Nails – Bloomfield, 新泽西 🕒 可兼职 / 全职你是一个热情并且技术娴熟的美甲师吗？你是否热爱创造美丽的成果并为客户提供卓越的服务？欢迎加入 Kimmy Nails，我们是一个将创意与放松完美融合的美甲团队。我们专注于水疗足疗、美甲艺术、光疗甲、亚克力甲和自然指甲护理——如果你也热爱美丽与服务，这里就是你的舞台。 ✨ 我们提供： • 有竞争力的提成薪资 + 小费全归自己, • 弹性排班, • 友好、互助的团队氛围, • 提供培训及进阶技术发展机会, • 提供美甲、足疗、甲片延长和美甲艺术服务, • 保持工作环境清洁卫生, • 为每位客户提供放松且专业的服务体验, • 拥有新泽西或纽约的美甲师执照（正在办理转换至新泽西也可）, • 具备光疗、亚克力和美甲艺术经验（擅长定制设计者优先）, • 良好的沟通能力与客户服务意识

Office Manager / Assistant Office Manager — Luxury Cosmetic Dental Practice Join a premier cosmetic dental practice located in a stunning downtown nyc. We serve a discerning, high-end clientele and are known for delivering exceptional care in a refined, welcoming environment. We are seeking an experienced and polished Office Manager or Assistant Office Manager to help lead our team and manage daily operations at an elite level. The ideal candidate embodies excellence in customer service, personal presentation, professionalism, and organization, with a sharp attention to detail and strong follow-up skills. You are proactive, tech-savvy, and thrive in a fast-paced, luxury service setting. Key Responsibilities: • Oversee and optimize daily front-office operations, • Deliver white-glove service to our VIP patients, • Lead, support, and coordinate team workflow and scheduling, • Manage communications, billing, and practice systems with precision and care, • Ensure a seamless, five-star experience from first call to final follow-up What We Offer: • A beautiful, modern workspace in Tribeca, • A fun, supportive, and professional team culture, • Wonderful patients who value what we do, • Growth potential in a high-performing, respected practice, • Bonus System, • 401K, • Paid Vacation days If you are a confident, detail-driven professional ready to help our practice thrive, we’d love to meet you.

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Ecologic Solutions

Operations Specialist

2 months ago

$45000–$55000 yearly

Full-time

Brooklyn Navy Yard, Brooklyn

We are a clean tech as a service company working with world-famous names in multiple industries, providing environmentally preferable cleaning, maintenance, sanitizing and disinfecting products and technologies. Our program eliminates large volumes of plastic, toxic chemicals and carbon emissions to mass consumers in our space and has a beneficial, triple bottom line impact. Our disruptive and innovative model has captured the attention of some of the biggest names in business. Our company is a certified B Corporation; a values-based, mission-driven business that operates according to the principles of sustainability and integrates these into daily decision making and sales. We provide a dynamic, open, exciting work environment providing many opportunities to learn new elements of business and sustainability. Communication is the key to happiness for us and we thrive on employee questions, suggestions, and feedback. We have an immediate opening for a coordinator level position, with possible remote working days as an Operations Specialist with an opportunity to advance, whose primary responsibilities include: • Work & communicate with equipment and parts vendors, • Processing parts & service requests from field techs & customers, • Ordering parts and equipment, • Receiving parts orders into inventory, • Manage Equipment inventory levels & par stocks at HQ and around the U.S., • Shipping and tracking orders, • Track shipments, • Assist with fulfillment and receiving teams, • Using company’s CRM - customer, service & parts tracking software, • Support service techs on installations and servicing customers on equipment Preferred & Required Skills • Eager, team player, • Strong computer skills in Google suite, Microsoft office, • 1 year Customer Service or Operations experience - preferred, • Strong attention to detail, • Bilingual English/Spanish preferred, • Legal right to work in the U.S. Compensation • $50K per year, with salary review in 6 months, • Health Benefits after 3 months, • 15 days PTO, • Employee Stock Ownership Plan > 1 year full time employment Please submit a resume and cover letter to apply. Our company is an Equal Opportunity Employer. All activities of the company are administered without regard to Race, Color, National Origin, Sex, Disability, Age, Political Beliefs, or Religion in accordance with Federal/State laws and regulations pertaining thereto

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Rumson Service Center

Must have knowledge and tools to work but willing to train. The job entails changing out automotive tires changing the oil on cars and trucks taking out the garbage cleaning up the shop helping customers with air in their tires & assisting other employees. The pay is based on your experience and performance.

Richmond Hill, Queens

Pay 16.50- 21.50 plus Tips Job description An established nail salon in Queens, has new management and currently hiring full-time Nail Technicians and Manicurist to join our growing team. We're looking for reliable, efficient professionals who take pride in their craft and want to be part of a clean, respectful, and fast-paced salon environment. Whether you're an experienced tech or a recent graduate ready to learn and grow, we want to hear from you. Responsibilities Perform manicures and pedicures (including regular, gel, and acrylic) Maintain a clean and sanitary workstation at all times Greet and interact with clients professionally and respectfully Work efficiently to ensure timely service for all customers Collaborate with team members and salon management to maintain a positive environment Qualifications NYS Nail Specialty License required Recent graduates and apprentices welcome to apply Experience with gel and acrylic services highly valued Nail art experience is a plus Must be reliable, respectful, and fast-working Available to work 40 hours/week, including weekends Open to applicants of all language backgrounds and experience levels Compensation & Benefits Hourly pay + tips (starting at NYS minimum wage or higher, depending on experience) Commission-based pay available for experienced techs or after completing training Opportunities for bonuses, overtime, and advancement within the salon Why Work With Us? Busy salon with steady client flow — you’ll stay booked and earn consistently Supportive team culture that values respect, cleanliness, and professionalism Real opportunities for growth and promotion Join a team where your skills and hustle are rewarded! Must Provide A Photo And Job History.

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Vertex Hospitality Group

Role Overview Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 100 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager (Bilingual) who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career. For those who are result-driven, enthusiastic, and looking to join a one-of-a-kind team, KPOT is the place to be! The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential. RESPONSIBILITIES • Full Operational Oversight: Hold full P&L accountability, manage prime cost control (food, labor, purchasing), inventory, and ensure compliance with federal, state, and local regulations., • Team Leadership & Staffing: Lead hiring, staffing to required levels, corrective actions, and integrated company initiatives across teams., • Standards & Procedures: Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures., • Customer & Floor Management: Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service., • Facilities & Special Projects: Conduct operational audits, resolve facilities issues, and manage weekly special projects. Core Qualifications • Restaurant & Bar Management Experience: 2+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision., • Certified Food Safety: Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards., • Tech-Savvy Operations: Proficient in POS systems, scheduling software, inventory/purchasing platforms, streamlining daily operations., • Professional Communication: Demonstrates clear, high-level communication skills to effectively lead teams and enhance guest satisfaction., • Financial Acumen: Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs., • Bilingual, English and Mandarin required Preferred Qualifications • Advanced Leadership: 3+ years in full-service restaurant management and bartending, with a proven track record of operational excellence., • Food Safety Expertise: Holds a State-Mandated Food Manager Certification, reflecting advanced food safety and regulatory knowledge., • Operational Technology Mastery: Deep familiarity with restaurant tech tools, including advanced POS, scheduling, and inventory systems., • Guest Experience Champion: Strong communication and a passion for delivering world-class service at every touchpoint., • Strategic Financial Insight: In-depth understanding of P&L metrics with the ability to implement strategies that drive profitability and improve key KPIs. Perks & Benefits • Flexible Scheduling: Enjoy a healthy work-life balance with shifts that fit your lifestyle., • Generous Employee Discount: Receive 30% off meals to enjoy your favorite dishes anytime., • Vibrant Work Culture: Be part of a fun, high-energy team with opportunities for career growth and advancement., • Performance-Based Bonus Potential: Earn additional income through performance and goal-driven incentives. ABOUT KPOT KPOT offers both worlds of Korean BBQ and Asian Hot Pot. What is Hot Pot? Hot pot is an Asian cooking method, prepared with a simmering pot of soup stock at the dining table, containing a variety of East Asian foods and ingredients. While your hot pot is simmering, ingredients are placed into the pot and are cooked at the table in front of your eyes, in a manner similar to fondue. Korean barbecue known locally as (고기구이) gogi-gui, “Meat Roast”, refers to the Korean cuisine method of grilling meat such as beef, chicken or pork, that you prepare yourself at your table. Our menu offers an extensive selection of fresh quality meats, seafood, noodles, and vegetables for Hot Pot and BBQ experience. KPOT Korean BBQ & Hot Pot provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state and local laws. Job Type: Full-time Pay: $65,000.00 - $85,000.00 per year Benefits: • Employee discount, • Flexible schedule, • Paid time off, • Paid training Shift: • Day shift, • Evening shift, • Night shift, • Work Location: In person

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