Customer Service
26 days ago
Cypress
Job DescriptionJOB PURPOSE: Make the Connection by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values. JOB ACCOUNTABILITIES: • Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude., • Take guests orders and assemble them., • Immediately attend to any guest service problem or complaint and notify manager as needed., • Accept payment from customers, make change as necessary, and issue a receipt., • Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift., • Resolving guest complaints and addressing any questions or comments that guests may have., • Ensure that all product holding times are strictly observed., • Maintain clean and safe work area., • Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms., • Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea., • Operate registers and credit card machines., • Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager., • Able to work flexible schedule; days, nights, weekends and holidays., • Outstanding customer relation skills and ability to ensure a guest priority culture, • Effective communication, good organization skills, • Accuracy and honesty of handling revenues and aspects of the revenue control system, • Good math skills, • Good analytical skills, • Ability to act on and solve minor problems as they arise, • Ability to multi-task and work under pressure