Client Services Specialist
2 days ago
Syracuse
Job Description LOCATIONS: Onsite in our Syracuse office Pay: $20 per hour Start: March 2026 Temp to Hire Schedule: Monday – Friday 8am – 4:30pm EST (Mandatory and Voluntary OT Offered) Title: Client Service Representative Our client is seeking an experienced and dependable Client Service Representative to support both consumers and business clients within the commercial logistics space. This role requires strong customer service skills, the ability to pivot quickly, and a solutions‐focused mindset. Ideal candidate has previous contact center experience, dependable tenure and multi systems management experience. This role does offer room for growth and upward mobility to our business development team. Key Responsibilities * • Deal directly with internal and external customers via telephone, email, and live chat, • Respond promptly and thoroughly to customer inquiries and complaints, • Obtain and evaluate all relevant information needed to resolve issues, • Process entry‐level orders, returns, and credits, • Follow up on unresolved matters and drive them to full resolution, • Document all customer interactions with detailed notes, including actions taken, • 1–3 years of customer service experience; call center experience is a plus, • Prior logistic coordinating experience is a plus, • Strong organizational skills and attention to detail in a fast‐paced environment, • Proficiency with Microsoft Office applications, • Excellent problem‐solving and troubleshooting abilities, • Strong communication skills with both internal teams and external customers, • Business acumen and the ability to think quickly on your feet, • Willingness to work extended hours or overtime as needed, • Attention to detail We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.