Customer Service Representative
10 days ago
Liverpool
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry. Responsibilities: • Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism., • Process orders accurately and efficiently, ensuring all details align with customer needs., • Maintain detailed records in electronic medical systems, adhering to data entry protocols., • Handle both inbound and outbound calls, providing support and information as required., • Collaborate with team members to ensure customer satisfaction and service consistency., • Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals., • Manage email correspondence, ensuring timely and accurate responses to customer inquiries., • Adhere to company policies and procedures while delivering quality customer interactions., • Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems.• Minimum of 1 year of experience in customer service, preferably in a call center environment., • Proficiency in handling inbound and outbound calls with a customer-focused approach., • Familiarity with order entry processes and electronic medical records (EMR) systems., • Understanding of basic medical terminology and common medical abbreviations., • Strong communication skills, both verbal and written, including email correspondence., • Ability to work collaboratively in a team-oriented environment., • Detail-oriented with excellent organizational skills to manage multiple tasks efficiently., • Demonstrated ability to adhere to company policies and deliver consistent customer service.