Relationship Banker
1 month ago
Syracuse
Job DescriptionJob ProfileJob Title: Relationship BankerLocation: Syracuse, NYWork Model: On Site Hire Type: Direct HirePay Range: $22.82 – 24.82/hrRecruiter Contact:Karissa Lubberts | | 716-256-1254Luisa Beato | | 716-256-1286Nature & Scope:Positional OverviewDo you have a knack for customer service and communication? Join our client as a Relationship Banker to deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. You’ll serve as a subject matter expert for members, creating an outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. Role & Responsibility:Tasks That Will Lead To Your Success • Advocate for members, seeking ways to enhance members’ experience, providing solutions that help them achieve their financial goals, • Attract new retail and business members, while fostering deeper relationships with existing members utilizing The Member Advantage approach, • Prioritize the delivery of exceptional member service with accuracy and operational excellence including problem/complaint resolution, • Support the branch in growing a profitable book of business to achieve individual and team goals, in support of overall corporate goals, • Build new relationships through Community/Foundation involvement and existing member referrals, • Create greater awareness of all service channels members can utilize through promotion, education, and direct demonstrations to members, • Participate in ongoing coaching, job shadowing, mentoring, and training to develop and enhance performance, • Demonstrate vigilance in detecting and reporting fraud or irregular activities, • Ensure compliance with all applicable policies, procedures, and regulatory guidelines, • Achievement of goals and objectives provided by management, • Skills & ExperienceQualifications That Will Help You Thrive, • Have an Associate degree preferred, or combination of equivalent education and experience, • Have passed and Maintain Notary Public License (within 6 months of completion of Relationship Banker Training) and Signature Guarantee permissions, • Are Proficient in Microsoft Word and Excel, • Have the ability to multi-task to meet or exceed minimum performance standards, • Have effective verbal, written and listening communication skills, • Have strong interpersonal skills, • Have the flexibility to work out of any location at any time, as business needs dictate, • Have the ability to lift at least 10 pounds and stand for long periods of time, • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint., • To be able to operate in a rapidly changing dynamic environment., • Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.