Membership Sales & Client Experience Specialist
18 hours ago
Scarsdale
Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Wellness resources Benefits/Perks • Full benefits package (for full-time team members), • Competitive hourly pay + performance bonuses (based on memberships/packages and team goals), • Free and discounted wellness services, • Relaxed, wellness-focused workplace, • Casual dress code, • Supportive, team-oriented culture Were building a team of people who bring positive energy, love helping others, and thrive in a culture where great service and great sales go together. Job Summary As a Wellness Sales Consultant, (we call them Hyper Wellness Representatives) youll deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package. This is not a traditional front-desk/reception role. Youll do some scheduling and onboarding but the heart of the job is consultative selling, follow-up, and helping clients take action. If youre energized by people, goals, and a fast-paced studio environment, youll love it here. What Youll Do Sales & Client Growth (Core of the role) • Use a consultative approach to understand client goals and recommend personalized solutions, • Give studio tours and confidently present and close memberships/service packages, • Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients, • Help drive studio performance through strong conversion habits and team collaborationClient Experience & Education, • Welcome and assist clients with warmth, professionalism, and positive energy, • Educate clients on the benefits, protocols, and safety of our services (we train you), • Create a consistent, elevated experience that keeps clients coming backStudio Operations, • Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation), • Answer calls/texts, return voicemails, and assist with booking/rescheduling, • Maintain a clean, safe, welcoming studio and support day-to-day operations, • Execute opening/closing dutiesCulture, • Embody Restores mission, values, and Hyper Wellness lifestyle, • Contribute to a high-energy team culture where everyone feels seen and supportedSuccess Looks Like, • Strong tour-to-sale and first-visit conversion, • Consistent membership/package closes through goal-based conversations, • Fast, professional follow-up and excellent communication, • High client satisfaction and repeat visits, • Reliable execution and attention to detail in onboarding/POSQualifications Must-haves • 1+ year experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality), • Comfortable asking for the sale and handling common objections with confidence and empathy, • Strong communication skills and follow-up habits (phone/text/email), • Coachable, proactive, team-first mindset, • Interest in health and wellness you dont need to be an expert, but you should enjoy learning and sharing it, • Willingness to work weekends (its our busiest and most fun time)Nice-to-haves, • Experience selling memberships (fitness studios, gyms, spas, med-spas), • CRM/POS experience and strong organization, • Prior role with goals, quotas, or performance-based pay