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All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. The work requires some physical exertion such as long

Job Description A Spanish version of this position is available upon request La version de esta posicion esta disponible en Español si es requerida BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team! Your role at BHSN: The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organization's core values. This role plays a crucial part in our organization's first encounter with those that we serve. Work Schedule: Monday through Friday flexible schedule needed as the position requires a mixed schedule of mornings and evenings to meet the needs of the program. What’s in it for you? • Generous benefits, including personalized health coverage, paid time off, and holiday pay, • Working within our community, making a real impact, working alongside passionate colleagues, • Accessible leadership team, coaching for your growth, and ample training opportunities, • As a rapidly growing organization, there are endless opportunities to grow within the organization What your day might look like: • Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively, • Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time, • Assists individuals in making appointments for various clinical services throughout the BHSN System, • Communicates clear instructions related to scheduled services utilizing appropriate guidelines, • Identify and empathetically address patient concerns and, if necessary, escalate appropriately, • Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.), • Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers Your skills and qualifications: • High school diploma/GED, • 1+ years of experience in a customer service role preferred.