Home2 Suites Overnight Desk-Night Auditor
hace 9 días
Queensbury
Job DescriptionThe Award Winning Home2 Suites by Hilton Queensbury is hiring for Night Auditor. 11p-7a starting at 18.00 an hour, with Hilton Hotels discount and company wide incentives!! We will train you on premise. Job Summary The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Job Essentials • Clicks 1 button to run audit., • Summer incentive up to 300.00 extra a month in paycheck., • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses., • Assist guests with arrival and departure from hotel, while providing positive guests experiences., • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines., • Maintain confidentiality of all guests and hotel information., • Exhibit attention to detail in order to ensure security of guest room access., • Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the Make it Right Hilton established guidelines., • Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions., • Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner., • Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively, • Ability to access and accurately input information using a moderately complex computer system, • Able to handle cash and credit transactions., • General knowledge of local area attractions and transportation., • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied., • Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts., • Ability to observe and detect signs of emergency situations., • Ability to establish and maintain effective working relationships with associates, customers and patrons., • Command of the English language both written and verbal., • Ability to multi-task, and prioritizes with excellent follow up skills and customer service., • Regular attendance in conformance with the standards is essential to the successful performance of this position., • Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays. Powered by JazzHR 8NP5zG7MXI