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Job Description Premiere Jewelry manufacturer seeks an enthusiastic and self-motivated Shipping Coordinator to oversee all shipping operations including import/export. The right Candidate will work in conjunction with the Director of Operations and will be responsible for all phases of the shipping office from pick-up to delivery. This includes generating Import/Export documentation, confirming Customs requirements, Data Entry, Dispatching, Routing, Tracking and Estimating of all shipments. The position requires constant collaboration with shipping partners, vendors, and customers to assure a seamless experience. Responsibilities include: • Producing required shipping documents for both Imports and Exports, • Managing and monitoring all shipments: outgoing and inbound, domestic and international, • Establishing and maintaining relationships with multiple shippers and vendors, • Training and managing subordinates in all phases of international operations, • Communicating with US Customs and foreign agents for shipment coordination, • Import/Export Compliance Knowledge, • Must possess excellent oral and written communication skills, • Able to make timely and independent decisions, • Minimum 2 years of domestic/international shipping experience, • Prior industry experience with jewelry or fine art shipping or related business a plus, • Familiarity with industry-standard shipping solutions, services and best practices, • Meticulous attention to detail

Job Description Direct Counsel is seeking an International Trade Attorney with experience in customs and import control matters to join a reputable law firm’s Business Practice. This partner-level role provides the opportunity to advise on complex international transactions and collaborate closely with industry-leading clients in global trade. Key Responsibilities • Advise clients on customs and import control matters, including tariff classification, valuation, transfer pricing, audits, forced labor compliance, and enforcement of antidumping and countervailing duty orders, • Counsel clients on international trade regulations and compliance with trade agreements, • Collaborate with attorneys across the firm’s six offices to deliver high-quality client service Qualifications • JD from an ABA-accredited law school and license to practice law, • 7+ years of experience in international trade law, customs compliance, and import control matters, • Established book of business required, • Strong academic background with excellent analytical and writing skills, • Client-centered approach with exceptional communication skills, • Ability to manage responsibilities independently and as part of a diverse team Compensation & Benefits • Salary Range: $200,000 - $325,000 annually (based on experience and location), • Comprehensive benefits package, including medical, dental, vision, 401(k) with employer contributions, disability and life insurance, parental leave, commuter allowance, billable credit hours for DEI and pro bono work, annual bonus, and more.

Customs & Trade Compliance Professional. We are seeking a highly skilled and experienced Customs & Trade Compliance Professional to join our team. This role requires a proactive individual with excellent analytical and technical skills, who can navigate customs procedures and interface directly with

We are seeking a detail-oriented Entry Writer to support international freight operations by preparing accurate and timely customs documentation.In this role, you will ensure compliance with U.Customs regulations while coordinating with clients, carriers, and internal teams to facilitate the smooth

Job Description SUMMARY: The Cost Out and Process Improvement Manager will be responsible for identifying, analyzing, and implementing process improvements and cost-saving initiatives within the organization. This role plays a critical part in optimizing operational efficiency, reducing waste and enhancing overall productivity and profitability. The Manager collaborates with cross-functional teams to drive continuous improvement efforts and achieve cost reduction targets ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. • Enabling unit cost reduction through reducing cycle times, possible through centralization, analyze & develop processes to reap economies of scale, and optimizing personnel and other operational expenditures, • Driving process standardization and quality • Maintaining relevant skills in operations through training • Assist with New Client onboarding • Assist with process and workflow standardization Process Analysis and Evaluation: • Assess existing processes, workflows and procedures to identify areas for improvement. • Lead fact finding meetings with clients and operations to identify areas of waste and improvement. • Utilize process mapping and analysis tools to gather data and insights. • Conduct regular process audits and reviews to identify bottlenecks, inefficiencies, and waste. Cost Analysis Reduction: • Analyze cost structures and financial data to identify opportunities for cost reductions. • Develop and execute cost reduction strategies while maintaining guality and operational standards. • Monitor and track cost-saving initiatives to ensure they are on target and sustainable Continuous Improvement Initiatives: • Lead cross-functional teams in the development and implementation of process improvement projects. • Utilize methodologies such as Lean, Six Sigma or Total Quality Management to drive continuous improvement. • Establish key performance indicators (KPI’s) to measure the impact of improvement efforts. Change Management: • Collaborate with stakeholders at all levels to gain buy-in and support for process improvement initiatives. • Effectively communicate changes and provide coordinate training as needed to ensure successful implementation • Identify and Address resistance and obstacles to change in a constructive manner Data Analysis and Reporting: • Collect, analyze, and interpret data to identify trends and areas requiring improvement. • Prepare and present reports and dashboards to provide insights and progress updates. Project Management: • Develop project plans, and timelines for process improvement projects. • Monitor project progress, identify risk, and take corrective actions to ensure objectives are met Supplier and Vendor Management: • Collaborate with procurement teams to understand terms with suppliers and vendors. • Evaluate and optimize supplier relationships to reduce cost and gain efficiencies. • Develop and maintain scorecards and quarterly vendor reviews and meetings Compliance and Quality Assurance: • Ensure that process improvements are compliant with industry standards, regulations, and company policies. • Maintain focus on quality assurance while implementing cost-saving measures. Documentation and Standardization: • Document updated processes, procedures and best practices. • Promote standardization across the organization to streamline operations Complies with Company Quality Standards as per International Organization for Standardization programs ISO 9001/ 14001 and C-TPAT (Customs-Trade Partnership against Terrorism) requirements. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Intellectual • Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations. • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Interpersonal • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; attentive listener obtaining clarification where appropriate; responds well to questions; demonstrates group presentation skills with confidence and authority; participates in meetings. • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information Organization • Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce. • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. • Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Self-management • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans. • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. • Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor's degree (B.A.) or equivalent combination of education and experience; must have 5 years of experience with focus on warehousing / contract logistics, 5 years of experience in logistics sales and 5 years of management experience. Have a solid understanding of the applicable US Government requirements, laws and regulations. Possess Hazmat Certification. Possess knowledge of Incoterms, ISO 9001 procedures and hazardous materials regulations LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Electronic Mail Software (Outlook); and Word Processing Software (Word); Presentation Software (PowerPoint); Salesforce.

Job Description JOB SUMMARY Under the general supervision of the Vice President Community Support Services, Team Leader/Program Director and the guidelines provided by ICL and the NYS OMH for the Mental Health Comprehensive Medicaid Case Management Program (MH CMCM), provides program and administrative oversight for the treatment activities of the assigned ACT Team. The Director is responsible for directing and supervising staff activities, leading team organizational and service planning meetings, providing clinical direction to staff regarding individual cases, and conducting side by side contacts with staff and regularly conducting individual supervision meetings. In addition, the Team Leader/Program Director is responsible for direct patient services as a member of the clinical staff, clinical supervision from staff and administration and leadership of the team on an ongoing basis. Monitors and controls personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines, and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to recipients 24 hours a day, seven days a week. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provides Clinical Oversight to Team Members: • Oversees intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified., • Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs., • Supervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language, • Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate., • Assures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided., • Supervises the counseling and exit planning provided by case managers, and ensures that appropriate discharge planning is provided., • Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies., • Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies., • Regularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities. Direct and Supervise Personnel: • Ensures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department., • Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed., • Holds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment., • Ensures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients., • Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals., • Coordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits., • Develops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Provides oversight in submission of timely, accurate and complete statistical data. Assures Fiscal Control and Accountability: • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Ensures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures. 1. Promotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., 2. Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., 3. Cooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development. ADDITIONAL TASKS: May be involved in hosting visitors from community, regulatory offices, and/or other agencies. May be chairperson or member of an agency or division committee(s). Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES • Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals., • Good knowledge of the resources available in the community to support treatment plan goals., • Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services and ability to from and maintain effective teams., • Good knowledge of the components of a comprehensive treatment plan., • Good knowledge of the policies and organization of the regulatory agency and applicable legislation, regulations and rules., • Good knowledge of the principles and practices of supervision., • Basic knowledge of best practices, evidence-based treatment, and general treatment techniques., • Ability to plan and organize treatment services, and to provide supervision and leadership to a culturally diverse group of staff., • Ability to form and maintain effective relationships with community and local and state government representatives., • Ability to assist in the preparation of written proposals for new or expanded treatment services., • Ability to identify from the record and from observation, deficiencies in individual treatment plans., • Excellent oral and written communication skills., • Ability to efficiently and effectively manage resources, including money, material, time, and people. QUALIFICATIONS AND EXPERIENCE Master’s degree in social work, Psychology, nursing, rehabilitation counseling, or a related field and at least four years of experience in providing direct services related to the treatment and recovery of persons with a serious mental illness. Two years of this experience must have involved: Supervisory or managerial experience for a mental health program or major mental health program component. Preference will be given to candidates with experience on a multi-disciplinary team Must have a professional license issued by the NYS Education Department in the appropriate field.

Job Description Job Title: Sales Administrator Location: New York, NY Salary: $80K - $90K + Bonus Successful International Trade company seeks Sales Administrator to join their Team! Responsibilities: · Receives/Evaluates/Issues Purchase orders, Sales Confirmations and Contracts based on negotiated and agreed terms and conditions in SAP. · Negotiate sales and purchase prices/terms with customers and suppliers to fix contracts. · Prepares and reviews complex shipping documents for distribution to U.S. Customs, Brokers, Customers and Banks. · Process timely payments to suppliers and vendors in SAP. · Follow up on Accounts Receivable to minimize loss of interest due to late payments. · Negotiate detailed Letters of Credit with banks to ensure timely receipt of payments. · Keeps close communication with customers/vendors regarding shipment and logistical details. · Negotiate with steamship lines, forwarders and truckers to get the best possible freight rates in order to maximize the profit to the dept. · Analyze and choose best means of transportation to make sure of timely, efficient and cost effective deliveries. · Prepare detailed and complex spreadsheets to include Invoice Control; Quarterly Report of the shipments; Inventory Reconciliations on a monthly basis. · Complies with Accounting and Auditor’s rules and regulations, as well as, any requests regarding our business. Communicates timely and precisely. · Works closely with Compliance Department to be kept updated on U.S. Customs regulations, new incoterms and any EPA related issue. · Closes each monthly ledger by the 3rd business day of each month. · Analyze discrepancies on the ledger and have the excellent ability to resolve and adjust complicated entries. · Provide Manager the Aged Inventory report on the 1st of each month. · Study new trade, logistic and customs regulations and provide new information to suppliers, customers and team members. Qualifications: · Bachelor’s Degree · Minimum Related Experience 5+ years · Knowledge of import/export procedures, logistics, terminology and documentation · Knowledge of EPA regulations · Ability to work under minimal supervision and within established procedures and practices · Ability to communicate effectively with those inside/outside the Company · Knowledge of basic accounting/bookkeeping practices · Must possess basic analytical skills, meet deadlines and maintain confidential information · Strong problem-solving skills · Ability to multitask · Accountable for achievement of financial target/budgets, and goals · Proficient with Microsoft office · Experience with SAP a plus

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual English/Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • Ability to pass a federal background check and obtain a suitability determination., • United States citizenship required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Job Description ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed., • Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs, and primary language., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM’s and AOT’s., • Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Ensures consumers’ compliance with medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments., • Monitors individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures., • Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable. Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. Plans, escorts, and/or arranges social/recreational, vocational, medical and other activities for and with consumers., • Performs crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques., • Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Performs room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment. This includes hands-on assistance with daily living skills, including but not limited to hygiene, upkeep of physical space and living environment (including bed-bug prevention and treatment), laundry, shopping, meal planning and preparation, cooking, housekeeping, and traveling., • Participates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned., • Executes emergency plans as outlined in the policy and procedure manual., • Assists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned., • As assigned, functions as floor supervisor, including overseeing counselors, ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift., • As assigned, may cover the duties of a residential counselor or of another case manager in the case of short staffing., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Complies with agency infection control policies., • May have on-call responsibilities. High School diploma or GED plus two years full time experience providing direct services to individuals with mental disabilities or Associates degree (or currently matriculated in a 4 year degree program and completion of half the course requirements) plus 2 years full time experience providing direct services to individuals with mental disabilities or Bachelor’s degree plus 1 year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: • Basic knowledge of mental illness and serious emotional disturbances and substance abuse disorders., • Basic knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff., • Basic knowledge of routine clinical procedures and medications., • Basic knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques.ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:, • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to complete written forms and reports in an accurate and timely manner., • Ability to communicate effectively with staff, consumers/residents, families, and the public., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to secure the cooperation of and work effectively with others, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Social Perceptiveness and trauma-informed perspective-ability to be aware of other’s reactions and understanding why they react the way they do, • Service Orientation- ability to actively looking for ways to help people, be compassionate and hopeful, • Speaking- ability to talk to others to effectively convey information, • Active Listening- ability to listen to what other people are saying and asking questions as appropriate, • Problem Identification-ability to identify the nature of problems, • Dependability-ability to report for work as scheduled on a consistent basis, • Ethical-ability to understand and adhere to internal and external laws, rules, and policies, • Knowledge of and/or willingness to understand the unique strengths and needs of transition age youth