We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!
Entry-level Welcome About Us Intertrans Express Inc., established in 1998, is a leading logistics and freight forwarding company serving North America and the world. With major locations in Los Angeles, New York, and Canada, we help global customers move their goods efficiently and on time. We’re a stable, respected company that believes in growing talent from within. In logistics, your career is future-proof. You will never have to worry about job security. Job Description We’re hiring a full-time Logistics Specialist to join our import operations team. You don’t need any prior experience — we’ll teach you everything you need to know. If you’re detail-oriented, motivated, and ready to start a career in logistics, we want to hear from you. Your Main Tasks Track and manage import shipments Communicate with trucking companies, customs brokers, and clients Handle documentation and enter shipping data Support the team with daily logistics tasks Provide great customer service and problem-solving What You Bring Good communication and teamwork skills Attention to detail and willingness to learn Ability to stay organized and work in a fast-paced environment Basic computer skills Experience in logistics is a plus, but not required We Offer: Competitive pay 401(k) plan with company contribution Medical, dental, and vision insurance Paid vacation and company holidays Career advancement opportunities On-the-job training from day one We believe in hiring for attitude, and training for skill. This is your opportunity to build a career in a high-demand industry. Join our team and grow with us!
Job Overview We are seeking a compassionate and dedicated Behavior Technician to join our team. In this role, you will work closely with individuals, particularly children, who are on the autism spectrum or have other behavioral health challenges. You will implement individualized care plans based on Applied Behavior Analysis (ABA) principles to promote positive behavior changes and enhance the quality of life for our clients. Your ability to educate clients and their families about behavior management techniques will be essential in this position. Responsibilities Implement and monitor individualized behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA). Educate clients and families on behavior management strategies and techniques. Collect and document data on client progress, ensuring accurate medical documentation and adherence to care plans. Work collaboratively with other professionals to develop comprehensive treatment strategies tailored to each client's needs. Maintain organized medical records and ensure confidentiality of all client information. Assist in the development of new care plans based on ongoing assessments and evaluations. Provide support during therapy sessions, reinforcing learned skills in various settings. Participate in team meetings and training sessions to enhance skills in Applied Behavior Analysis and behavioral health practices. Qualifications Must be willing to work after 2:30pm Experience working with children, particularly those with autism or behavioral health issues, is required. Knowledge of medical terminology and experience with medical documentation is beneficial. Familiarity with behavior management techniques and principles of Applied Behavior Analysis is a plus. Strong communication skills, both verbal and written, to effectively educate clients and families. Ability to work collaboratively within a multidisciplinary team environment. Compassionate demeanor with a genuine desire to help others improve their lives through effective behavioral strategies.
We are seeking a dynamic and experienced HR Manager who is fluent in both English and Mandarin. With a minimum of 6 years in human resources, the ideal candidate will lead HR operations while acting as a cultural and communication bridge between English- and Mandarin-speaking staff. This role requires strong interpersonal, organizational, and compliance skills, with an emphasis on supporting a bilingual workforce. 我们正在招聘一位精通中英文的人力资源经理。理想的候选人应具备至少六年的人力资源工作经验,能够有效管理人力资源运营,并在中英文员工之间起到桥梁作用。此职位需具备出色的人际沟通能力、组织协调能力以及法规合规能力,尤其擅长服务于双语工作环境。 Key Responsibilities | 主要职责: Manage full HR operations including recruitment, onboarding, performance management, and employee engagement 负责招聘、入职、绩效管理及员工关系等全面人力资源工作 Develop and implement HR policies and procedures in line with company and legal requirements 制定并执行符合公司和法律要求的人力资源政策 Support communication and collaboration between Mandarin-speaking teams and English-speaking management 协助中英文团队之间的沟通与协作 Provide HR support for cross-border teams (e.g., China/US, China/SEA operations) 为跨国团队(如中国与美国/东南亚)提供人力资源支持 Manage labor law compliance and ensure workplace policies meet local standards 确保企业符合劳动法规定,落实各项政策制度 Oversee employee development, training programs, and succession planning 管理员工发展、培训项目及继任计划 Handle employee relations issues including conflict resolution, terminations, and grievances 处理员工关系事务,包括冲突调解、解雇及申诉问题 Generate HR reports and support strategic planning with data insights 提供人力资源报告,支持战略规划与数据分析 Requirements | 任职要求: Bachelor’s degree or above in Human Resources, Business, or related field 人力资源、工商管理或相关专业本科及以上学历 At least 6 years of progressive HR experience, with at least 2 years in a managerial role 至少6年人力资源工作经验,其中2年以上管理岗位经验 Fluency in both Mandarin and English (oral and written) is required 中英文听说读写流利 是必须要求 Deep understanding of Chinese labor law (if applicable) and cross-border HR practices 深入了解中国劳动法(如适用)及跨境人力资源操作流程 Strong interpersonal and conflict-resolution skills 具备出色的人际沟通与冲突解决能力 HR certification (e.g., SHRM, PHR, CHRP) is a plus 拥有HR认证(如SHRM、PHR、CHRP)者优先 Experience working in a multicultural or bilingual company preferred 有多文化或双语工作背景者优先