Director of Operations
hace 5 días
New York
Job Description Director of Operations Dental / Healthcare Practice (Multi-Location) Location: Manhattan, NY Work Environment: Onsite Compensation: $175,000–$200,000 annually Position Overview This role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations. This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence. Key Responsibilities Operational Leadership • Oversee daily operations across multiple practice locations, • Develop and implement workflows, systems, and protocols to improve efficiency, • Monitor scheduling flow, staffing levels, and patient pathways, • Partner closely with the Founder to turn vision into actionable plans, • Create timelines, processes, and accountability for initiatives, • Maintain momentum and follow-through across departments, • Lead and support team members with clarity, fairness, and consistency, • Conduct regular team check-ins and performance reviews, • Provide coaching, conflict resolution, and accountability, • Ensure a premium, attentive, and consistent patient experience, • Oversee front-desk communication, concierge interactions, and follow-up, • Address patient concerns and escalations calmly and efficiently, • Build and refine systems for scheduling, communication, and follow-up, • Track operational KPIs including case acceptance, cancellations, revenue flow, and team efficiency, • Maintain compliance, documentation, and safety standards, • Support execution of internal initiatives and special programs, • Coordinate logistics for visiting providers, continuing education, and events Required • 5+ years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environments, • Strong organizational and project management skills, • Exceptional communication and team leadership abilities, • Calm, steady presence in fast-paced settings, • High integrity, professionalism, and emotional intelligence, • Experience in integrative, biologic, or whole-health environments, • Background in high-end or concierge-style practices, • Multi-location operational leadership experience, • Steady and composed under pressure, • Highly structured and systems-oriented, • People-focused with strong leadership instincts, • Detail-oriented and proactive, • Accountable and follow-through driven, • High-performing teams with minimal friction, • A consistent, exceptional patient experience across locations, • Clear communication channels and reliable systems, • Strategic initiatives executed smoothly and efficiently, • An executive leader able to focus on clinical excellence and long-term vision, • A team that feels supported, empowered, and aligned