108 Best delivery Jobs in Palmdale, California (November 2025)

Program Manager for Homeless and Mental Health Services

1 day ago

Palmdale

Job DescriptionDescription: Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities. MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth. MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues. MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek. MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off. Program Manager $70,000 - $72,000 annualized (The actual compensation will be determined based on experience and other factors permitted by law.) Summary: Under the general supervision of Director of Homeless and Outreach Services, oversees the daily operation of the Homeless Service Center (HSC) which provides access to basic services as well as information and referrals, short-term case management for individuals who are experiencing mental illness, substance use challenges, homelessness, and engaging in sex work, by utilizing motivational interviewing, harm reduction treatment modalities. Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). • In collaboration with the Program Director, recruits, hires, trains, directs, evaluates, rewards, disciplines, and terminates assigned staff in accordance with organizational policy and applicable laws and regulations., • Provides direct supervision and encourages professional growth for staff and interns., • Develops, implements, administers, coordinates, and monitors the effective delivery and outcomes of all services in compliance with grants or contracts., • Tracks, assesses, and documents how effectively programs under the span of control are meeting their objectives., • Responsible for all day-to-day activities of the HSC., • Assumes leadership or delegates leadership of the day-to-day operations of the team as needed., • Conducts team meetings to discuss the status of each person, allocates the work of the staff, and conducts case consultations using interdisciplinary inter/intra-agency conferences and consultations to coordinate individual care; meets with the Director of Homeless and Outreach Services regularly., • Provides timely information and feedback to the Program Director with regard to emergent staff, team, or member issues and works with executive management to provide intervention to redirect staff and/or programs when objectives are not being met., • Acts as the point of contact throughout the day to address participants’ crisis and emergent needs., • Shall have full authority to act for the contractor on all matters relating to the daily operation under the Statement of Work., • Responsible for oversight, analysis, and monitoring of the program’s budget and billing goals that align with program funding streams and its target Fiscal Year goals, as well as overseeing and managing team budget and expenditures, making adequate and timely adjustments as needed., • Custodian of petty cash for program staff, if applicable., • Oversees and ensures the program’s monthly, quarterly, and yearly data reporting, and accurate and timely submission and documentation., • Uses evidence-based practices to provide services that include: Critical Time Intervention, Motivational Interviewing, Housing First, and Harm Reduction, • Facilitates case management which includes assisting individuals with referrals and confirming attainment of the referrals to one or more of the following based on the person’s need/desire: community mental health services, substance abuse/use treatment, primary health services, income assistance/benefits establishment, supported employment and education; provide transportation, medication support, crisis intervention, life skills training, substance abuse treatment., • Advocates for social justice and systems change at a macro level when opportunities are available., • Provides individual and community-based presentations regarding Harm Reduction programs., • Ensures Harm Reduction services are culturally and linguistically respectful of and responsive to the individual’s needs based on their cultural identity., • Provides individual and group coaching, counseling, mentoring instruction, training feedback, and positive reinforcement for members in areas such as money management, grooming and hygiene, public transportation, and other independent living skills., • Reads, performs research, attends classes, workshops, or seminars, and participates in other professional development activities in order to maintain and enhance personal and professional skills., • Participates in team, administrative, community, and funding meetings., • Leads or delegates leadership of the day-to-day operations of the team as needed., • Participates as an active member of the site management team, quality improvement, safety committee, or designates other leadership team as needed or assigned., • Participates actively in site training efforts., • Minimum 3 years of experience providing psychosocial rehabilitative services to disabled population, plus experience in supervisory/leadership role., • Have Expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance abuse disorder services, crisis intervention and harm reduction., • Bachelors degree in human services or related field or certification in a mental health specialty., • Bilingual English/Spanish a plus., • Must have good basic English writing skills, good basic computer skills and be highly organized., • Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities, and professional competencies., • Must function well in a team-oriented approach to member services., • Proficient in computer applications such as Microsoft Word, Excel and Outlook., • Be able to learn and utilize CHAMP, Homeless Management Information Systems (HMIS) and Electronic Health Records Systems., • Ability to work collaboratively and effectively with mental health consumers and their family members or client advocates, community supporters and other staff., • Ability to track and interpret complex data sets for the program services and budget., • Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity., • Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment., • Flexible work schedule to include some evenings or weekends when necessary., • TB clearance and re-testing every year are conditions of continued employment, • COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment, • Employment verification directly from three (3) past employers within the most recent 7-year periodRequirements:

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