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Job Description:\n\nRegional Practice Operations ManagerMulti-Site Medical Group\nCompany: TRUE HEALTH NYEmployment Type: Full-TimeCompensation: $82,000–$95,000 annually, based on experiencePotential Bonus: Eligibility for a performance-based bonus, subject to company policy and achievement of defined operational goalsLocations: Williston Park, Great Neck, Fresh Meadows and Brooklyn, New YorkReports To: Chief Operating Officer and PresidentTravel: Regular travel between all assigned practice locations is requiredAbout TRUE HEALTH NY\nTRUE HEALTH NY is a growing multi-site medical group providing obstetrics and gynecology, primary care and related healthcare services across Long Island, Queens and Brooklyn.\nWe are seeking an experienced, hands-on Regional Practice Operations Manager to oversee the daily non-clinical operations of our medical offices. This person will supervise site leads, establish consistent operating standards, improve staff accountability and ensure that each location is properly staffed, organized and prepared to serve patients.\nThis is not a desk-only administrative position. The Regional Practice Operations Manager must regularly visit the practices, observe operations firsthand, coach employees, address recurring performance issues and follow through until problems are resolved.Position Summary\nThe Regional Practice Operations Manager is responsible for the consistent and effective operation of multiple medical practice locations.\nThe manager supervises and supports designated site leads, reviews attendance and operational exceptions, coordinates staffing, monitors patient flow, handles escalated administrative issues and reports weekly to executive leadership.\nThe successful candidate will be organized, direct, fair and comfortable holding employees accountable. The manager must be capable of balancing patient service, staff management, provider support, compliance and operational efficiency in a fast-paced healthcare environment.Essential ResponsibilitiesMulti-Site Operational Leadership\n\n \n Oversee daily administrative and operational performance across all assigned medical offices.\n \n Travel regularly between practice locations to conduct site reviews and provide in-person management support.\n \n Ensure that each office opens on time, is appropriately staffed and is operationally ready before the first scheduled patient.\n \n Standardize front-desk, medical-assistant and office-support workflows across locations.\n \n Identify recurring operational failures and implement practical corrective plans.\n \n Maintain visible leadership presence rather than managing locations exclusively by telephone or email.\n \n Escalate significant operational, staffing, clinical-safety or compliance concerns to executive leadership promptly.\nSupervision of Site Leads\n\n \n Directly supervise designated site leads at each practice location.\n \n Establish clear daily, weekly and monthly expectations for site leads.\n \n Conduct regular individual and group meetings with site leads.\n \n Review site-lead reports, attendance exceptions, staffing concerns and unresolved patient-service issues.\n \n Coach site leads on communication, documentation, delegation and employee accountability.\n \n Evaluate whether site leads are completing assigned duties accurately and consistently.\n \n Recommend additional training, performance improvement or reassignment when a site lead is not meeting expectations.\n \n Provide input concerning promotions, disciplinary action and continued employment.\nAttendance and Timekeeping Oversight\n\n \n Monitor employee attendance, punctuality, call-outs, missed punches, unapproved early departures and schedule deviations.\n \n Ensure that site leads document attendance exceptions consistently and in real time.\n \n Review timekeeping reports and compare reported hours with assigned schedules when necessary.\n \n Follow up on repeated attendance or timekeeping violations.\n \n Conduct initial coaching conversations and document the discussion.\n \n Coordinate formal corrective action with executive leadership and human resources.\n \n Ensure that attendance standards are applied consistently across employees and locations.\n \n Escalate provider attendance concerns to executive leadership rather than independently changing provider compensation or employment terms.\nStaffing and Schedule Coordination\n\n \n Review staffing needs across all locations and coordinate appropriate coverage.\n \n Address unexpected absences, staffing shortages and scheduling conflicts.\n \n Work with leadership to determine when temporary coverage, overtime, schedule changes or new hiring are necessary.\n \n Help ensure that front-desk and clinical-support staffing matches scheduled patient and provider volume.\n \n Participate in interviewing, selecting, onboarding and evaluating administrative and clinical-support employees.\n \n Coordinate employee training and cross-training between locations.\n \n Maintain reasonable backup coverage plans for critical positions.\n \n Monitor excessive overtime, inefficient scheduling and unnecessary staffing costs.\nProvider and Clinical-Team Support\n\n \n Support providers by ensuring that offices are properly staffed, supplied and operationally organized.\n \n Address non-clinical workflow problems that interfere with provider productivity or patient care.\n \n Coordinate provider schedule changes with authorized leadership and scheduling personnel.\n \n Monitor whether staff are prepared for scheduled appointments, procedures and clinic sessions.\n \n Help resolve administrative barriers affecting patient flow, room turnover, documentation routing or follow-up work.\n \n Communicate professionally with physicians, advanced-practice providers, sonographers, medical assistants and administrative employees.\n \n Respect clinical authority and avoid directing independent medical judgment or patient-care decisions.\nPatient Experience and Service Recovery\n\n \n Monitor patient wait times, front-desk service, telephone responsiveness and complaint trends.\n \n Investigate escalated administrative complaints and obtain relevant information from the involved employees.\n \n Provide professional service recovery within established company authority.\n \n Escalate clinical complaints, potential patient-safety events and legal threats immediately.\n \n Ensure patient concerns are documented, routed and followed through to resolution.\n \n Coach employees on respectful communication, professionalism and de-escalation.\n \n Identify recurring patient-experience problems and recommend workflow improvements.\nWorkflow and Performance Management\n\n \n Observe office workflows and identify delays, duplication, unclear responsibilities and preventable errors.\n \n Implement approved standard operating procedures consistently across sites.\n \n Monitor task completion, work queues and operational follow-up.\n \n Establish clear ownership for unresolved administrative tasks.\n \n Conduct routine operational audits and follow up on deficiencies.\n \n Help improve patient throughput, room utilization and staff productivity without compromising safety or service.\n \n Hold employees accountable for assigned tasks and deadlines.\n \n Recognize and reinforce strong performance as well as address deficient performance.\nCompliance and Risk Management\n\n \n Reinforce compliance with company policies, HIPAA, OSHA, infection-control requirements and patient-privacy standards.\n \n Ensure that confidential employee and patient information is handled appropriately.\n \n Report suspected privacy, safety, harassment, retaliation, fraud or compliance violations promptly.\n \n Confirm that required workplace notices, logs, emergency information and operational materials are maintained.\n \n Coordinate with leadership regarding incident reports, employee injuries and safety concerns.\n \n Support readiness for payer reviews, regulatory inspections and internal audits.\n \n Do not independently provide legal, clinical or human-resources determinations outside the position’s authority.\nSupplies, Facilities and Vendor Coordination\n\n \n Monitor medical and office supply availability across locations.\n \n Help prevent unnecessary emergency ordering, stockouts, waste and uncontrolled purchasing.\n \n Coordinate approved maintenance and repair requests.\n \n Follow up with vendors and internal contacts until operational problems are resolved.\n \n Escalate urgent facility, equipment, security or safety concerns immediately.\n \n Verify that offices are maintained in a clean, professional and patient-ready condition.\n \n Monitor recurring facility or vendor problems and recommend longer-term solutions.\nReporting and Communication\n\n \n Submit a structured weekly operations report to the Chief Operating Officer.\n \n Report attendance exceptions, staffing gaps, patient complaints, site-lead performance and unresolved risks.\n \n Maintain an action-item list with responsible owners and completion deadlines.\n \n Provide clear information supported by documentation rather than assumptions or incomplete verbal reports.\n \n Communicate urgent issues immediately rather than waiting for the weekly report.\n \n Participate in recurring leadership and operations meetings.\n \n Track whether previously identified problems were actually corrected.\nWeekly Reporting Expectations\nThe Regional Practice Operations Manager will provide a weekly report addressing:\n\n \n Staffing vacancies and coverage issues\n \n Attendance and punctuality exceptions\n \n Missed punches and timekeeping concerns\n \n Site-lead performance\n \n Provider schedule disruptions\n \n Patient complaints and service-recovery cases\n \n Wait-time and patient-flow concerns\n \n Open maintenance and facility issues\n \n Supply or inventory concerns\n \n Employee coaching and corrective-action matters\n \n Compliance or safety incidents\n \n Unresolved operational risks\n \n Decisions or support required from executive leadership\n \n Status of prior action items\nPerformance Measures\nPerformance will be evaluated using factors such as:\n\n \n Timely opening and operational readiness of each location\n \n Reduction in unexplained attendance and timekeeping exceptions\n \n Accuracy and timeliness of site-lead reporting\n \n Adequacy of staffing coverage\n \n Resolution time for operational problems\n \n Reduction in repeated patient complaints\n \n Improvement in patient flow and wait-time performance\n \n Completion of employee coaching and follow-up\n \n Compliance with approved policies and procedures\n \n Control of overtime, staffing inefficiency and avoidable supply costs\n \n Completion of assigned projects and corrective-action plans\n \n Responsiveness and quality of communication with leadership\nManagement Authority\nThe Regional Practice Operations Manager is authorized to:\n\n \n Assign and prioritize routine operational work.\n \n Direct site leads and administrative or clinical-support employees regarding approved workflows.\n \n Conduct coaching and performance discussions.\n \n Document policy and performance concerns.\n \n Request explanations and supporting documentation for attendance or operational exceptions.\n \n Recommend hiring, promotion, discipline, reassignment or termination.\n \n Coordinate emergency coverage and approved operational schedule changes.\n \n Escalate unresolved issues to executive leadership and human resources.\n\nUnless specifically delegated in writing, the manager may not independently:\n\n \n Hire or terminate an employee.\n \n Change an employee’s compensation.\n \n Suspend an employee without approval.\n \n Modify provider contracts or compensation.\n \n Approve material unbudgeted expenses.\n \n Make clinical decisions or direct a licensed provider’s medical judgment.\n \n Promise refunds, settlements or legal resolutions.\n \n Disregard company, regulatory or employment-law requirements.\nRequired Qualifications\n\n \n At least five years of progressively responsible medical-practice, ambulatory healthcare or outpatient operations experience.\n \n At least two years of direct employee-supervision or management experience.\n \n Demonstrated experience overseeing more than one office, department or operating unit.\n \n Experience managing front-desk, scheduling, medical-assistant or clinical-support operations.\n \n Experience addressing attendance, performance and employee-accountability concerns.\n \n Working knowledge of medical-office workflows, patient confidentiality and healthcare compliance expectations.\n \n Ability to travel regularly between Long Island, Queens and Brooklyn practice locations.\n \n Strong written, verbal and interpersonal communication skills.\n \n Ability to organize competing priorities and follow through without continuous executive supervision.\n \n Strong judgment and the ability to distinguish routine operating matters from issues requiring escalation.\n \n Proficiency with Microsoft Office or Microsoft 365 applications.\n \n Ability to review schedules, timekeeping reports, operational reports and basic performance data.\nPreferred Qualifications\n\n \n Bachelor’s degree in healthcare administration, business administration, management or a related field.\n \n Experience managing four or more outpatient medical locations.\n \n Experience in obstetrics and gynecology, primary care or a multi-specialty medical group.\n \n Experience with eClinicalWorks or a comparable electronic health-record system.\n \n Experience with ADP or another workforce-management and payroll platform.\n \n Experience implementing standard operating procedures and performance dashboards.\n \n Familiarity with revenue-cycle workflows, payer requirements and medical-practice financial performance.\n \n Professional certification such as CMPE, FACMPE, CPPM or a related healthcare-management credential.\nSchedule and Availability\nThis is a full-time management position. The usual schedule is expected to be Monday through Friday; however, the manager must be available to visit locations based on practice operating hours and business needs.\nOccasional early-morning, evening or Saturday availability may be required for office openings, staff training, urgent coverage, investigations or operational follow-up.\nThe position requires reliable transportation and regular travel between assigned practice locations.Physical and Work Requirements\n\n \n Ability to travel between multiple medical offices.\n \n Ability to remain on site and move throughout a medical office for operational observation.\n \n Ability to use a computer and telephone for extended periods.\n \n Ability to communicate effectively in person, by telephone and electronically.\n \n Ability to occasionally lift or move ordinary office supplies and materials, with reasonable accommodation where applicable.\nCompensation and Benefits\nThe anticipated annual salary range for this position is $82,000–$95,000. The final salary will be based on relevant experience, demonstrated multi-site management abil

Job DescriptionAbout The Role The Vice President of Enterprise Infrastructure, Cloud Transformation is a senior technology executive who leads the enterprise infrastructure strategy, cloud migration roadmap, infrastructure modernization, operational resilience, cybersecurity oversight, and enterprise technology risk management. Reporting directly to the Chief Information Officer (CIO), this executive provides regular updates to the Board of Directors, Audit Committee, and Risk Committee on enterprise infrastructure performance, cloud transformation progress, operational resilience, cybersecurity posture, technology risk, audit readiness, and regulatory compliance. This role is primarily accountable for enterprise infrastructure operations, cloud services, cloud migration, platform reliability, network and technology services, disaster recovery, business continuity, and modernizing core technology platforms. In addition, the executive carries Chief Information Security Officer responsibilities, including cybersecurity strategy, cloud security, regulatory compliance, incident response, identity and access management, and protection of corporate assets, customer information, regulated data, and mission-critical business systems. The executive leads an organization spanning Enterprise Infrastructure, Cloud Services, Infrastructure Engineering, Network Operations, Service Desk, Enterprise Architecture, Technology Operations, Business Continuity, Disaster Recovery, Cloud Security, Cybersecurity, Identity and Access Management, Security Operations, and Governance, Risk & Compliance. The role partners closely with executive leadership, regulators, auditors, customers, and board committees to ensure technology platforms are modern, scalable, secure, compliant, and resilient across the enterprise. Executive Impact This position serves as the accountable executive for enterprise infrastructure, cloud transformation, cloud migration, infrastructure operations, platform reliability, technology modernization, operational resilience, service desk, business continuity, disaster recovery, and cloud financial optimization. Security and CISO responsibilities are included as additional executive accountabilities, with oversight of cybersecurity strategy, cloud security, technology risk management, SOC 1 and SOC 2 audit programs, HIPAA compliance, incident response, and customer assurance programs in partnership with the larger enterprise programs. The role enables business growth by modernizing the organization’s technology foundation while ensuring the resilience, security, and compliance of enterprise platforms. Key Responsibilities Executive Leadership • Serve as a senior technology executive responsible for enterprise infrastructure, cloud transformation, cloud migration, infrastructure engineering, service desk, operational resilience, cybersecurity oversight, technology risk, and regulatory compliance., • Advise executive leadership and board committees on cybersecurity threats, emerging technologies, operational risk, cloud transformation initiatives, and regulatory obligations., • Establish enterprise infrastructure, cloud, and cybersecurity strategies aligned with organizational objectives, modernization priorities, operational needs, and risk tolerance., • Lead executive-level cyber incident response, crisis management, and technology resilience activities., • Provide regular board-level reporting on cybersecurity, infrastructure performance, cloud transformation progress, compliance posture, and enterprise risk.Cybersecurity & Risk Management, • Own enterprise cybersecurity strategy, governance, risk management, and security operations., • Maintain accountability for cyber risk management frameworks, policies, standards, and controls., • Direct Security Operations, Threat Intelligence, Vulnerability Management, Incident Response, Identity Governance, Security Engineering, and Data Protection programs., • Oversee third-party risk management, vendor security assessments, and supply chain security initiatives., • Lead enterprise cyber resilience programs and security modernization initiatives., • Establish and maintain Zero Trust security principles across enterprise environments.Enterprise Infrastructure & Technology Operations, • Lead all enterprise infrastructure operations including cloud platforms, data center services, networks, telecommunications, compute, storage, endpoint services, service desk, and enterprise technology platforms., • Direct infrastructure engineering and operational excellence programs supporting mission-critical services., • Maintain accountability for system availability, capacity planning, operational performance, and technology resilience., • Establish long-term enterprise infrastructure strategies that support scalability, modernization, cloud adoption, operational simplification, resiliency, and business growth.Cloud Transformation, Cloud Migration & Platform Modernization, • Own the enterprise cloud migration strategy, roadmap, execution model, governance structure, and operating model across public, private, and hybrid cloud environments., • Lead large-scale cloud modernization initiatives involving infrastructure migration, application migration enablement, platform engineering, cloud operations, automation, DevOps enablement, and operational optimization., • Establish and maintain enterprise cloud security standards, controls, architectures, and governance frameworks., • Direct cloud security architecture, cloud security posture management, workload protection, container security, and cloud-native security operations., • Ensure cloud environments meet regulatory, privacy, audit, and customer assurance requirements., • Partner with executive leadership to align cloud transformation investments with business objectives, cost optimization goals, operational resilience requirements, modernization priorities, and cybersecurity risk management strategies.Regulatory Compliance, Audit & Assurance, • Serve as the executive owner for enterprise compliance, audit readiness, and assurance programs., • Maintain executive accountability for successful completion of cybersecurity, infrastructure, and operational control audits., • Direct the design, implementation, testing, and continuous improvement of internal controls supporting regulatory and compliance obligations., • Lead interactions with external auditors, regulators, customers, and executive stakeholders regarding technology risk, cybersecurity controls, and compliance posture., • Provide regular audit, compliance, and risk reporting to executive leadership and board committees.Compliance Program Execution, • Executive owner for SOC 1 and SOC 2 compliance programs, including governance, control effectiveness, audit coordination, remediation management, and annual certification activities., • Executive owner for HIPAA Security Rule compliance, ensuring the confidentiality, integrity, and availability of protected health information (PHI)., • Oversee enterprise-wide risk assessments, control testing, policy governance, and corrective action programs associated with SOC, HIPAA, and related compliance frameworks., • Ensure alignment of cybersecurity and infrastructure controls with regulatory requirements, industry standards, contractual obligations, and customer assurance commitments., • Maintain accountability for audit findings, management responses, remediation plans, and ongoing compliance monitoring activities.Business Continuity & Operational Resilience, • Maintain enterprise-wide business continuity and disaster recovery capabilities., • Direct crisis management, incident management, recovery planning, and resilience testing programs., • Ensure recovery capabilities meet business and regulatory requirements., • Oversee critical infrastructure protection and operational continuity strategies.Financial & Organizational Leadership, • Manage enterprise technology and cybersecurity operating and capital budgets., • Lead a multidisciplinary organization supporting enterprise infrastructure, cloud services, cloud migration, infrastructure engineering, service desk, technology operations, cybersecurity, security operations, and compliance., • Oversee strategic technology vendor relationships, managed service providers, and enterprise technology contracts., • Drive technology investment strategies, modernization efforts, and operational efficiencies.Scope of Responsibility, • Executive-Level Position, • Enterprise-Wide Accountability, • Direct CIO Reporting on Relationship, • Regular Board, Audit Committee, and Risk Committee Presentation creation, • Executive Sponsor for Enterprise Infrastructure, Cloud Transformation, Cybersecurity, and Operational Resilience Programs, • Primary Technology Risk Advisor to Executive Leadership and Committees, • Regulatory Examination Ownership, • Critical Enterprise Infrastructure, Cloud Platform, and Technology Operations Oversight, • Enterprise Ownership of SOC 1 and SOC 2 Audit Programs, • Executive Accountability for HIPAA Security Compliance, • Regulatory and Customer Assurance Program Leadership, • Board-Level Audit and Compliance Reporting, • Enterprise Risk Management and Cyber Resilience Leadership, • Executive Ownership of Enterprise Cloud Migration, Cloud Transformation, and Platform Modernization Strategy, • Accountability for Multi-Cloud Architecture, Governance, and Operational Excellence, • Executive Ownership of Cloud Security Strategy, Governance, and Risk Management, • Responsibility for Cloud Security Architecture, Security Engineering, and Secure-by-Design Standards, • Oversight of Cloud Compliance Programs, Cloud Control Frameworks, and Regulatory Readiness, • Executive Leadership of Zero Trust, Identity Security, and Data Protection Initiatives Across Cloud Platforms, • Accountability for Cloud Financial Management, Infrastructure Optimization, Automation, Technology Modernization, and Cloud Operating Model Maturity, • Enterprise Environment Supporting Approximately 1,000 Employees, • Annual Technology Budget Responsibility, • Enterprise Technology Vendor and Services Portfolio Oversight, • Executive Ownership of Business Continuity and Disaster Recovery Programs, • 24x7 Mission-Critical Operations Accountability Powered by JazzHR HsOQlyk5mK

Vice President, Enterprise Infrastructure, Cloud Transformation Brighton Health Plan Solutions WESTBURY,NY HYBRID FULL TIME About The Role The Vice President of Enterprise Infrastructure, Cloud Transformation is a senior technology executive who leads the enterprise infrastructure strategy, cloud migration roadmap, infrastructure modernization, operational resilience, cybersecurity oversight, and enterprise technology risk management. Reporting directly to the Chief Information Officer (CIO), this executive provides regular updates to the Board of Directors, Audit Committee, and Risk Committee on enterprise infrastructure performance, cloud transformation progress, operational resilience, cybersecurity posture, technology risk, audit readiness, and regulatory compliance. This role is primarily accountable for enterprise infrastructure operations, cloud services, cloud migration, platform reliability, network and technology services, disaster recovery, business continuity, and modernizing core technology platforms. In addition, the executive carries Chief Information Security Officer responsibilities, including cybersecurity strategy, cloud security, regulatory compliance, incident response, identity and access management, and protection of corporate assets, customer information, regulated data, and mission-critical business systems. The executive leads an organization spanning Enterprise Infrastructure, Cloud Services, Infrastructure Engineering, Network Operations, Service Desk, Enterprise Architecture, Technology Operations, Business Continuity, Disaster Recovery, Cloud Security, Cybersecurity, Identity and Access Management, Security Operations, and Governance, Risk & Compliance. The role partners closely with executive leadership, regulators, auditors, customers, and board committees to ensure technology platforms are modern, scalable, secure, compliant, and resilient across the enterprise. Executive Impact Key Responsibilities Executive Leadership • Serve as a senior technology executive responsible for enterprise infrastructure, cloud transformation, cloud migration, infrastructure engineering, service desk, operational resilience, cybersecurity oversight, technology risk, and regulatory compliance., • Advise executive leadership and board committees on cybersecurity threats, emerging technologies, operational risk, cloud transformation initiatives, and regulatory obligations., • Establish enterprise infrastructure, cloud, and cybersecurity strategies aligned with organizational objectives, modernization priorities, operational needs, and risk tolerance., • Lead executive-level cyber incident response, crisis management, and technology resilience activities., • Provide regular board-level reporting on cybersecurity, infrastructure performance, cloud transformation progress, compliance posture, and enterprise risk. Cybersecurity & Risk Management • Own enterprise cybersecurity strategy, governance, risk management, and security operations., • Maintain accountability for cyber risk management frameworks, policies, standards, and controls., • Direct Security Operations, Threat Intelligence, Vulnerability Management, Incident Response, Identity Governance, Security Engineering, and Data Protection programs., • Oversee third-party risk management, vendor security assessments, and supply chain security initiatives., • Lead enterprise cyber resilience programs and security modernization initiatives., • Establish and maintain Zero Trust security principles across enterprise environments. Enterprise Infrastructure & Technology Operations • Lead all enterprise infrastructure operations including cloud platforms, data center services, networks, telecommunications, compute, storage, endpoint services, service desk, and enterprise technology platforms., • Direct infrastructure engineering and operational excellence programs supporting mission-critical services., • Maintain accountability for system availability, capacity planning, operational performance, and technology resilience., • Establish long-term enterprise infrastructure strategies that support scalability, modernization, cloud adoption, operational simplification, resiliency, and business growth. Cloud Transformation, Cloud Migration & Platform Modernization • Own the enterprise cloud migration strategy, roadmap, execution model, governance structure, and operating model across public, private, and hybrid cloud environments., • Lead large-scale cloud modernization initiatives involving infrastructure migration, application migration enablement, platform engineering, cloud operations, automation, DevOps enablement, and operational optimization., • Establish and maintain enterprise cloud security standards, controls, architectures, and governance frameworks., • Direct cloud security architecture, cloud security posture management, workload protection, container security, and cloud-native security operations., • Ensure cloud environments meet regulatory, privacy, audit, and customer assurance requirements., • Partner with executive leadership to align cloud transformation investments with business objectives, cost optimization goals, operational resilience requirements, modernization priorities, and cybersecurity risk management strategies. Regulatory Compliance, Audit & Assurance • Serve as the executive owner for enterprise compliance, audit readiness, and assurance programs., • Maintain executive accountability for successful completion of cybersecurity, infrastructure, and operational control audits., • Direct the design, implementation, testing, and continuous improvement of internal controls supporting regulatory and compliance obligations., • Lead interactions with external auditors, regulators, customers, and executive stakeholders regarding technology risk, cybersecurity controls, and compliance posture., • Provide regular audit, compliance, and risk reporting to executive leadership and board committees. Compliance Program Execution • Executive owner for SOC 1 and SOC 2 compliance programs, including governance, control effectiveness, audit coordination, remediation management, and annual certification activities., • Executive owner for HIPAA Security Rule compliance, ensuring the confidentiality, integrity, and availability of protected health information (PHI)., • Oversee enterprise-wide risk assessments, control testing, policy governance, and corrective action programs associated with SOC, HIPAA, and related compliance frameworks., • Ensure alignment of cybersecurity and infrastructure controls with regulatory requirements, industry standards, contractual obligations, and customer assurance commitments., • Maintain accountability for audit findings, management responses, remediation plans, and ongoing compliance monitoring activities. Business Continuity & Operational Resilience • Maintain enterprise-wide business continuity and disaster recovery capabilities., • Direct crisis management, incident management, recovery planning, and resilience testing programs., • Ensure recovery capabilities meet business and regulatory requirements., • Oversee critical infrastructure protection and operational continuity strategies. Financial & Organizational Leadership • Manage enterprise technology and cybersecurity operating and capital budgets., • Lead a multidisciplinary organization supporting enterprise infrastructure, cloud services, cloud migration, infrastructure engineering, service desk, technology operations, cybersecurity, security operations, and compliance., • Oversee strategic technology vendor relationships, managed service providers, and enterprise technology contracts., • Drive technology investment strategies, modernization efforts, and operational efficiencies. Scope of Responsibility • Executive-Level Position, • Enterprise-Wide Accountability, • Direct CIO Reporting on Relationship, • Regular Board, Audit Committee, and Risk Committee Presentation creation, • Executive Sponsor for Enterprise Infrastructure, Cloud Transformation, Cybersecurity, and Operational Resilience Programs, • Primary Technology Risk Advisor to Executive Leadership and Committees, • Regulatory Examination Ownership, • Critical Enterprise Infrastructure, Cloud Platform, and Technology Operations Oversight, • Enterprise Ownership of SOC 1 and SOC 2 Audit Programs, • Executive Accountability for HIPAA Security Compliance, • Regulatory and Customer Assurance Program Leadership, • Board-Level Audit and Compliance Reporting, • Enterprise Risk Management and Cyber Resilience Leadership, • Executive Ownership of Enterprise Cloud Migration, Cloud Transformation, and Platform Modernization Strategy, • Accountability for Multi-Cloud Architecture, Governance, and Operational Excellence, • Executive Ownership of Cloud Security Strategy, Governance, and Risk Management, • Responsibility for Cloud Security Architecture, Security Engineering, and Secure-by-Design Standards, • Oversight of Cloud Compliance Programs, Cloud Control Frameworks, and Regulatory Readiness, • Executive Leadership of Zero Trust, Identity Security, and Data Protection Initiatives Across Cloud Platforms, • Accountability for Cloud Financial Management, Infrastructure Optimization, Automation, Technology Modernization, and Cloud Operating Model Maturity, • Enterprise Environment Supporting Approximately 1,000 Employees, • Annual Technology Budget Responsibility, • Enterprise Technology Vendor and Services Portfolio Oversight, • Executive Ownership of Business Continuity and Disaster Recovery Programs, • 24x7 Mission-Critical Operations Accountability

Job Description PRIMARY FUNCTION/PURPOSE: The Shift/Safety Supervisor is directly responsible for the management and supervision of the Safety Monitors on duty on their assigned shift. Monitors all activities to ensure safety in the physical plant and civility amongst clients, visitors and staff. PRIMARY RESPONSIBILITIES: • Supervises Safety Monitors and ensures all safety and security duties are performed as per agency protocol., • Conducts fire drills and documents results., • Responds to incidents and follows DHS and agency protocols in responding to and documenting incidents., • Reports incidents of Child Abuse to the state Central Registry., • Interacts with HERO and provides updates on unit vacancies and occupancies. Accepts referrals and conducts initial intake of new families upon arrival to the facility., • Answer facility phone and directs calls., • Ensures that Safety Monitors conduct patrols and are monitoring the CCTV camera system and are reporting and documenting observations., • Assists Safety Monitors in ensuring that clients follow shelter rules while in the facility., • Trains Safety Monitors in security measures and recommends changes in procedures/equipment to the Manager of Building Operations., • Other duties as assigned. ADMINISTRATIVE RESPONSIBILITIES: • Conduct daily audit of both the Safety Monitor's Desk Log, and the Supervisor's Desk Log for accuracy and content., • Prepares/conducts Employee Appraisal Evaluations in a timely and thorough manner., • Prepares and audits Incident/Accident Reports., • Maintain and schedule vans daily usage., • Completes end of shift reports and emails report to Manager of Operations, the Program Director and DSS/Asst. Director., • Completes end of shift reports and emails report to Manager of Operations, the Program Director and DSS/Asst. Director., • Oversee and supervise department staff in the utilization of the DHS Client Assistance and Re-housing System (CARES) System regarding Intake Check-In, Incident Reports, and Facility Bed Management. MINIMUM QUALIFICATIONS: • Must possess Security license., • Must possess an F80., • Must possess current CPR certification., • NYS Driver's license required., • Two (2) years of Supervisory experience in commercial/residential security or law enforcement, or Five (5) years' experience as a Private/Personal Security Officer., • Must gave good communication skills, experience working with women and children., • Exhibit superior professionalism at all times, even when under pressure or experiencing challenges with the clients., • Must successfully complete background investigation. OTHER REQUIREMENTS (including Physical Demands): • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Statement- Children's Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

As a Security Officer Residential Building Part Time Reception Desk in Flushing, NY, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Provide customer service to our client

The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property at a homeless shelter. Operations within our facility are 24 hours. This is a relief position that requires face-to-face relief with mandated overtime. This position reports to the Shift Supervisor and Security Manager. Duties & Responsibilities: • Perform daily inspections of all clients' rooms, • Escort clients to appointments as needed, • Interact with and monitor clients' behavior, maintaining a good rapport by providing excellent customer service. Encourage clients to comply with the facility's policies and procedures., • Control access at the main entrance by screening all clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervention to de-escalate potential crises and document all such situations and interventions., • Make hourly rounds throughout the entire facility, including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack-ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time has expired, • Maintain a clean and organized storage area, • Complete logs, incident reports, and all other required documentation., • Make calls to police, fire department, and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and the fire prevention/detection alarm notification system., • Provide duties related to fire incidents, evacuation of the building when necessary, and utilizing Fire procedures., • Ensure the safety and security of all assigned equipment., • Mandated overtime, • Perform other tasks as assigned. Experience, Education, and Special Requirements: High school diploma or GED. Prior security experience required. Must have NYS Security Guard License and current 8-Hour Annual Certificate. Fire Guard License for Shelters preferred F02. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary. Agency Profile & Employee Expectations: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) Occupational Safety and Health Administration (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations and keeps our workplaces free of serious recognized hazards.

Security Officer Fire Guard Front Desk.

Security Officer Residential Building Part Time Reception Desk. As a Security Officer Residential Building Part Time Reception Desk in Flushing, NY, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shif

Job Description JOB DESCRIPTION JOB TITLE: Safety Security Officer FLSA: Non-Exempt DIVISION: Operations REPORTS TO: Shift Supervisor LOCATION: All boroughs, NYC SALARY: $19.65 hourly SUMMARY: The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property at a homeless shelter. Operations within our facility are 24 hours. This is a relief position that requires face-to-face relief with mandated overtime. This position reports to the Shift Supervisor and Security Manager. DUTIES & RESPONSIBILITIES: • Perform daily inspections of all clients’ rooms, • Escort clients to appointments as needed, • Interact with and monitor clients' behavior, maintaining a good rapport by providing excellent customer service. Encourage clients to comply with the facility's policies and procedures., • Control access at the main entrance by screening all clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervention to de-escalate potential crises and document all such situations and interventions., • Make hourly rounds throughout the entire facility, including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack-ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time has expired, • Maintain a clean and organized storage area, • Complete logs, incident reports, and all other required documentation., • Make calls to police, fire department, and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and the fire prevention/detection alarm notification system., • Provide duties related to fire incidents, evacuation of the building when necessary, and utilizing Fire procedures., • Ensure the safety and security of all assigned equipment., • Mandated overtime, • Perform other tasks as assigned. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: High school diploma or GED. Prior security experience required. Must have NYS Security Guard License and current 8-Hour Annual Certificate. Fire Guard License for Shelters preferred F02. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations and keeps our workplaces free of serious recognized hazards.

Job Description JOB DESCRIPTION JOB TITLE: Safety Security Officer FLSA: Non-Exempt DIVISION: Operations REPORTS TO: Shift Supervisor LOCATION: Queens Boulevard, NYC SALARY: $19.65 hourly SUMMARY: The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property at a homeless shelter. Operations within our facility are 24 hours. This is a relief position that requires face-to-face relief with mandated overtime. This position reports to the Shift Supervisor and Security Manager. DUTIES & RESPONSIBILITIES: • Perform daily inspections of all clients’ rooms, • Escort clients to appointments as needed, • Interact with and monitor clients' behavior, maintaining a good rapport by providing excellent customer service. Encourage clients to comply with the facility's policies and procedures., • Control access at the main entrance by screening all clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervention to de-escalate potential crises and document all such situations and interventions., • Make hourly rounds throughout the entire facility, including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack-ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time has expired, • Maintain a clean and organized storage area, • Complete logs, incident reports, and all other required documentation., • Make calls to police, fire department, and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and the fire prevention/detection alarm notification system., • Provide duties related to fire incidents, evacuation of the building when necessary, and utilizing Fire procedures., • Ensure the safety and security of all assigned equipment., • Mandated overtime, • Perform other tasks as assigned. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: High school diploma or GED. Prior security experience required. Must have NYS Security Guard License and current 8-Hour Annual Certificate. Fire Guard License for Shelters preferred F02. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations and keeps our workplaces free of serious recognized hazards.

Job Description JOB DESCRIPTION JOB TITLE: Safety Security Officer FLSA: Non-Exempt DIVISION: Operations REPORTS TO: Shift Supervisor LOCATION: QUEENS, NY SALARY: $19.65 hourly SUMMARY: The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property at a homeless shelter. Operations within our facility are 24 hours. This is a relief position that requires face-to-face relief with mandated overtime. This position reports to the Shift Supervisor and Security Manager. DUTIES & RESPONSIBILITIES: • Perform daily inspections of all clients’ rooms, • Escort clients to appointments as needed, • Interact with and monitor clients' behavior, maintaining a good rapport by providing excellent customer service. Encourage clients to comply with the facility's policies and procedures., • Control access at the main entrance by screening all clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervention to de-escalate potential crises and document all such situations and interventions., • Make hourly rounds throughout the entire facility, including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack-ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time has expired, • Maintain a clean and organized storage area, • Complete logs, incident reports, and all other required documentation., • Make calls to police, fire department, and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and the fire prevention/detection alarm notification system., • Provide duties related to fire incidents, evacuation of the building when necessary, and utilizing Fire procedures., • Ensure the safety and security of all assigned equipment., • Mandated overtime, • Perform other tasks as assigned. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: High school diploma or GED. Prior security experience required. Must have NYS Security Guard License and current 8-Hour Annual Certificate. Fire Guard License for Shelters preferred F02. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations and keeps our workplaces free of serious recognized hazards.

Job Description JOB DESCRIPTION JOB TITLE: SAFETY SECURITY OFFICER FLSA: NON-EXEMPT DIVISON: SERVICES - SECURITY REPORTS TO: SHIFT SUPERVISOR LOCATION: BRIARWOOD (QUEENS) SALARY: $19.25 PER HOUR SUMMARY: The Safety Security Officer/Residential Aide is responsible for ensuring the safety and security of all client’s, staff, and the property around the facility in a 200+ homeless men’s shelter. This position reports to the Shift Supervisor and Security Manager of the Facility. Proof of COVID-19 vaccinations are required. DUTIES & RESPONSIBILITIES: • Perform daily inspections of all clients’ rooms, • Escort clients to appointments as needed, • Interact with and monitor client’s behavior and maintain good rapport by providing excellent customer service. Encourage clients to comply with facility policy and procedures., • Control access at the main entrance by screening all clients, and visitors, utilizing magnetometer / x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervene to de-escalate potential crisis situations and document all such situations and interventions., • Make hourly rounds throughout entire facility including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time have expired, • Maintain a clean and organized storage area, • Complete logs, incident reports and all other required documentation., • Make calls to police, fire department and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and fire prevention / detection alarm notification system., • Provide duties related to fire incident, evacuation of the building when necessary, utilizing Fire procedure., • Ensure the safety and security of all assigned equipment., • Perform other tasks as assigned. EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS: High school diploma or GED and prior security experience required. Must have NYS Security Guard License, and current 8 Hour Annual Certificate. Fire Guard License for Shelters preferred. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends and overtime if necessary. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR 7GyzWoF8kR

Job Description JOB DESCRIPTION JOB TITLE: Safety Security Officer FLSA: Non-Exempt DIVISION: Operations REPORTS TO: Shift Supervisor LOCATION: Bob's Place - Queens, NY SALARY: $19.65 hourly SUMMARY: The Safety Security Officer is responsible for ensuring the safety and security of all clients, staff, and the property at a homeless shelter. Operations within our facility are 24 hours. This is a relief position that requires face-to-face relief with mandated overtime. This position reports to the Shift Supervisor and Security Manager. DUTIES & RESPONSIBILITIES: • Perform daily inspections of all clients’ rooms, • Escort clients to appointments as needed, • Interact with and monitor clients' behavior, maintaining a good rapport by providing excellent customer service. Encourage clients to comply with the facility's policies and procedures., • Control access at the main entrance by screening all clients and visitors with a magnetometer or x-ray machine to detect and prevent weapons from entering the site., • Perform Crisis Intervention to de-escalate potential crises and document all such situations and interventions., • Make hourly rounds throughout the entire facility, including all hallways, stairwells, floors, bathrooms, laundry rooms, kitchen, and office spaces., • Respond to incidents, • Assist with client intakes, • Perform daily pack-ups and logging of client property belonging to AWOL clients, • Store and remove client property once the mandated storage time has expired, • Maintain a clean and organized storage area, • Complete logs, incident reports, and all other required documentation., • Make calls to police, fire department, and other first responders as directed., • Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and the fire prevention/detection alarm notification system., • Provide duties related to fire incidents, evacuation of the building when necessary, and utilizing Fire procedures., • Ensure the safety and security of all assigned equipment., • Mandated overtime, • Perform other tasks as assigned. EXPERIENCE, EDUCATION, AND SPECIAL REQUIREMENTS: High school diploma or GED. Prior security experience required. Must have NYS Security Guard License and current 8-Hour Annual Certificate. Fire Guard License for Shelters preferred F02. Excellent written and verbal communication skills are necessary. Certified in Nonviolent Crisis Intervention (CPI) preferred. Must be able to work flexible shifts, weekends, and overtime if necessary. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard-working professionals who are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions by setting and enforcing standards and providing training, outreach, education, and assistance. Westhab complies with all applicable OSHA standards, rules, and regulations and keeps our workplaces free of serious recognized hazards.