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Description Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get • Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback., • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually, • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you., • High School degree or GED required, • Bilingual in Greek, • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals, • Ability to effectively ask questions and identify needs to improve the customer relationship, • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions, • Demonstrated skills in using digital technology to support the delivery of business goals, • Aptitude to problem solve and provide solutions to customer issues, • Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration, • Self-motivated, confident and ability to multitask effectively, • Ability to work branch hours, which can include weekends and evenings, • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS., • Hours per Week: 40 The salary range for this position is $28.18- $30.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ___. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you’re a “people person” who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills — along with your broad range of financial knowledge — you’ll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You’ll get to know customers’ personal financial goals and recommend tailored solutions to help achieve them — like planning for the future, buying a home or opening a new credit card. You’ll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You’ll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You’ll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get • Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback., • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually, • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you., • High School degree or GED required, • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals, • Ability to effectively ask questions and identify needs to improve the customer relationship, • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions, • Demonstrated skills in using digital technology to support the delivery of business goals, • Aptitude to problem solve and provide solutions to customer issues, • Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration, • Self-motivated, confident and ability to multitask effectively, • Ability to work branch hours, which can include weekends and evenings, • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS., • Hours per Week: 40 The salary range for this position is $28.18- $30.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ___. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get • Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback., • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually., • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you., • High School degree or GED, • Bilingual in Spanish, • Minimum of 6 months experience processing transactions (cash and/or digital payments), • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers, • Strong listening and communication skills, • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship, • Ability to problem solve and provide solutions to customer issues, • Customer-centric to deliver exceptional service, • Comfortable with using digital technology to support the delivery of business goals, • Ability to work branch hours, which can include weekends and evenings, • 1 year of experience processing transactions (cash and/or digital payments), • Motivates others, like teammates, business partners, and specialists, through collaboration, • Hours per Week: 20 The salary range for this position is $21.85- $27.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ___. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get • Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback., • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually., • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you., • High School degree or GED, • Bilingual in Spanish or Korean, • Minimum of 6 months experience processing transactions (cash and/or digital payments), • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers, • Strong listening and communication skills, • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship, • Ability to problem solve and provide solutions to customer issues, • Customer-centric to deliver exceptional service, • Comfortable with using digital technology to support the delivery of business goals, • Ability to work branch hours, which can include weekends and evenings, • 1 year of experience processing transactions (cash and/or digital payments), • Motivates others, like teammates, business partners, and specialists, through collaboration, • Hours per Week: 20 The salary range for this position is $21.85- $27.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ___. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Description Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You’ll greet our customers in our lobbies. You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get • Meaningful work & relationships – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback., • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually., • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you., • High School degree or GED, • Bilingual in Mandarin, • Minimum of 6 months experience processing transactions (cash and/or digital payments), • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers, • Strong listening and communication skills, • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship, • Ability to problem solve and provide solutions to customer issues, • Customer-centric to deliver exceptional service, • Comfortable with using digital technology to support the delivery of business goals, • Ability to work branch hours, which can include weekends and evenings, • 1 year of experience processing transactions (cash and/or digital payments), • Motivates others, like teammates, business partners, and specialists, through collaboration, • Hours per Week: 20 The salary range for this position is $21.85- $27.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ___. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Description Annual Salary: $65k – $70k (varies depending on years of experience) We are seeking a dedicated Youth Case Manager to join our justice-focused youth services team. This role works directly with young adults who are involved in the legal system and benefit from structured support, guidance, and community-based programming. The coordinator will help participants stay on track with pretrial expectations while connecting them to meaningful opportunities that promote stability, personal growth, and long-term success. This position involves both office-based work and extensive engagement in the NYC community. The ideal candidate is someone who can build trust with young adults, adapt quickly, and approach challenges with creativity and empathy. You’ll collaborate with colleagues to design engaging activities—including groups, outings, and incentive-based experiences—that encourage youth participation and support positive outcomes. Key Responsibilities Build strong, supportive relationships with young adults through consistent outreach, office visits, and community-based engagement. Help participants maintain compliance with pretrial requirements through coaching, problem-solving, and frequent check-ins. Develop and participate in youth-centered programs such as peer groups, skills training activities, field trips, and incentive-based opportunities. Conduct comprehensive assessments to understand each participant’s needs related to mental health, substance use, trauma, education, employment, and social supports. Collaborate closely with internal team members—including youth workers, clinicians, and engagement specialists—to coordinate services and ensure continuity of care. Connect participants to community partners and support systems that promote safety, skill-building, and long-term independence. Maintain timely documentation, progress notes, and communication related to participant status. Participate in team meetings to help develop innovative strategies for engagement and retention. Qualifications Master’s degree in Mental Health Counseling, Social Work, or a closely related clinical field. 2–3 years of experience supporting young adults (16–27), particularly those facing challenges such as: Trauma histories, Mental health concerns, Substance use Strong familiarity with youth-oriented community resources, treatment programs, and support services. Ability to work effectively in the field across diverse NYC communities. Strong rapport-building skills, flexibility, and a youth-centered mindset. Atlas Search is a tri-state area recruitment agency, connecting new graduates, Advanced Practice Providers, Physicians and Nurse Leaders to hospitals, clinics, multi-specialty groups, nursing homes, managed care companies, private practices, and healthcare start-ups. If you would like to learn more about the opportunities we offer, please submit your CV for consideration here Company DescriptionAtlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.Atlas Search is an executive recruiting firm dedicated to placing accounting, finance, middle office, information technology, human resources, and office / accounting support professionals. Our clients range from Fortune 500 to start-ups and we service all industries ranging from Financial Services to Media & Entertainment. We were founded on the principle of relationships; our firm has been built on partnering with candidates and clients with a focus on their long-term interests. We provide Technology professionals like yourself on a permanent basis for our clients across all industries. Specialties include: Software Engineers, Web Developers, iOS/Android Engineers, Data Analysts, Business Intelligence, Data Engineers, Data Scientists, Help Desk/Desktop Support, Systems Administrators/Engineers, Network Administrators/Engineers, Cloud/DevOps Engineers, Application Support, Business Analysts, Project Managers, IT Managers, CTOs, etc.

Job Description Overview CTG is seeking an Infrastructure Engineer / Systems Engineer to work onsite in NYC. Must have proper work authorization, and this position does not allow for C2C or 1099. Location: Onsite in NYC 5 days per week (Must have a valid drivers license) Duration: Long term contract that could be a contract to hire Key Responsibilities: Operating Systems & Servers: • Proficiency with Windows Server/Desktop operating systems, including user administration, file systems, software, and services., • Management of operating systems across various platforms, including workstations and application servers., • Understanding and managing servers and various storage RAID configurations., • Design, implementation, and management of VMware vSphere, Hyper-V, and Nutanix environments., • Strong understanding of fundamental networking concepts and troubleshooting (DHCP, DNS, routing, firewalls)., • Fundamental understanding of security principles, access control lists (ACLs), and encryption., • Proficiency in scripting languages such as PowerShell, Bash, Ksh, or Perl for automating routine tasks., • Experience with active monitoring of the entire infrastructure and troubleshooting servers., • Patch and firmware installation and management., • Providing exceptional end-user support experience (+1 end-user support)., • Bachelor's degree in Computer Science, Information Technology, or a related field., • Minimum of 8 years' experience in IT support, with at least 3-5 years in an enterprise IT environment., • Strong technical knowledge of various computing platforms, including servers, networks, and storage., • Experience with scripting for automation., • Well-organized, detail-oriented, and flexible to handle multiple assignments and meet deadlines with a safety mindset., • Excellent oral and written communication skills and ability to produce documentation on solutions and system design., • Ability to exercise good judgment, integrity, and make sound business decisions., • Willingness to work overtime and flexible hours to respond to emergencies or scheduled work outside normal business hours., • Experience with 2nd and 3rd-level technical support., • Analysis of cyber activity and threats., • Experience with Splunk., • Experience with Failover Manager administration with clustering in VMware. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

Job Description Overview CTG is seeking an Infrastructure Security Engineer / Systems Engineer to work onsite in NYC. Must have proper work authorization, and this position does not allow for C2C or 1099. Location: Onsite in NYC 5 days per week (Must have a valid drivers license) Duration: Long term contract that could be a contract to hire Key Responsibilities: Operating Systems & Servers: • Proficiency with Windows Server/Desktop operating systems, including user administration, file systems, software, and services., • Experience managing Linux operating systems, Workstations, and Application Servers., • Understanding of servers and various storage RAID configurations., • Experience with Nutanix clusters, including design and implementation of Nutanix environments., • Management of Active Directory, including backup and recovery of domains and Group Policy Object (GPO) setups., • Strong understanding of fundamental networking concepts and troubleshooting (DHCP, DNS, routing, firewalls)., • Experience with network security tools such as NIDS/NIPS, proxies, secure web gateways, and firewalls., • Fundamental understanding of security principles, ACLs, encryption, and intrusion detection/prevention systems., • Proficiency in scripting languages such as PowerShell, Bash, Ksh, Perl, or Python for automating routine tasks., • Ability to actively monitor the entire infrastructure and troubleshoot servers., • Bachelor's degree in Computer Science, Information Technology, Information Security, or related field (or equivalent experience)., • Minimum of 8 years of experience in IT support, including 3-5 years of hands-on experience in cybersecurity, system administration, or a related role., • Strong technical knowledge of various computing platforms, including servers, networks, and storage., • Well-organized, detail-oriented, and flexible to handle multiple assignments and meet deadlines with a safety mindset., • Ability to exercise good judgment, integrity, and make sound business decisions., • Versatility, adaptability, and a willingness to learn new technologies., • Willingness to provide off-hour, on-call support for workstations, servers, and other system-related issues, including travel to various supported sites., • Flexibility to work overtime and adjust work hours for emergencies or scheduled work outside normal business hours., • 2nd and 3rd-level technical support, • Ability to intrepid, modify and write scripts and SQL queries, • Analysis of cyber activity / threats, • Experience with Splunk, • Failover Manager administration with clustering VMware To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Job Location: Chennai / Bangalore / Noida Requirements • 10+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: IT Helpdesk Manager position is an essential employee post requiring a hands-on technical leader to assist the Director of User Support Services in optimizing the day-to-day operations of the IT helpdesk while overseeing and managing staff performance. This role requires a team player who can assist with motivating the technical team to achieve goals as well as leverage extensive IT experience to resolve escalated technical issues. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels. WORK PERFORMED: • Manage and supervise a team of IT Helpdesk professionals providing mentorship and guidance., • Provide a high level of technical expertise and resolve escalated complex IT issues., • Assist in planning and executing technology projects, upgrades, migrations, coordinating resources and timelines to minimize disruption to business operations., • Maintain working knowledge of Active Directory and assist with User Onboarding and Offboarding process., • Assist with VDI (Virtual Desktop Infrastructure) Administration., • Assist with maintaining IT hardware and software inventory., • Oversee ESD’s Zendesk Helpdesk implementation, training, usage and reporting., • Collaborate with other departments and stakeholders to understand IT requirements and priorities, ensuring alignment with business objectives., • Conduct regular performance evaluations for assigned staff., • Provide mentoring and professional development activities for Helpdesk Staff., • Stay current with emerging technologies, industry trends, and best practices to support business operations., • Engage in Vendor and Partner relationships to assist in procuring IT products and services., • Assist with Developing IT procedures and best practices to optimize helpdesk operations., • Assist with MDM/Wireless device Set-up and deployment., • Assist with the installation, configuration, troubleshooting, and support of computer hardware and software., • Assist ESD staff in developing working knowledge of IT systems., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Train new helpdesk employees on IT systems, procedures, and customer service skills., • Assist and backup Director of User Support Services with implementation of new initiatives, AD management and all other Server & Portal Administration tasks as needed., • Assist IT Management with special assignments., • Assist with IT project initiatives and management as needed., • Up to 10% of travel to any ESD office location as required. Some overnight trips will be required as well., • Assist with IT Disaster Recovery efforts, testing, and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: 5+ years of proven experience in IT helpdesk management, with a demonstrated track record of effectively leading and managing IT teams in a dynamic environment. Proficiency in IT systems, network infrastructure, and security principles, with hands-on experience in implementing and managing enterprise-level IT solutions. Outstanding communication, interpersonal, and leadership skills, with the capacity to engage with diverse stakeholders and influence decision-making at various organizational levels. Strong project management skills, with the ability to plan, organize, and execute multiple projects concurrently within budget and schedule constraints. Analytical mindset with problem-solving capabilities and attention to detail, coupled with strategic thinking and business acumen. Familiarity with cloud computing, virtualization, networking, and Microsoft Networks is advantageous.

Job Description The Presales Manager: Digital Workplace (DWP) PreSales Manager will be primarily responsible for creating winning Propositions and solutions for all Work Place Solutioning opportunities in North America Geography The DWP Presales Manager will have responsibility to provide technical solution. He/she will also be responsible for front ending all Solution Discussions with Customers, Onsite Sales team along with Sales Leaders, BDM’s, Account Managers, Solutioning experts and EUC Architects. He/she will report into the Geography Presales leaders and will take directions from him/her Job Location: Chennai / Bangalore / Noida Requirements • 15+ years of IT experience, mostly in the areas of Infrastructure services and management, • The core focus of the role is to define requirements and deliver propositions/solutions to meet the needs of a variety of clients. There will be a particular focus on major end user computing infrastructure engagements., • Lead Presales activities for EUC services engagements and scope complex or critical IT programmes as well as high level business cases. Participate to develop and manage architecture governance structure on the basis of business, and IT strategies, as relevant for End User Services., • Working closely with sales team to support sales bid processes and generate leads and opportunities ., • Selecting and/or reviewing approaches and standards to suit client challenges and opportunities, • Extensive experience acting at a senior level with responsibility of delivering business critical solutions into enterprise scale organisations., • Experience of end-user computing solutions across a variety of business and IT functions – including knowledge of solution areas and vendors such as Microsoft, Citrix, VMWare, VDI, MSOffice, desktop migration., • Proven value delivery through complex, large scale solutions from business case to project review, • Should have in-depth understanding of technology stack and the next generation technology innovations in Market place., • Should possess excellent commercial acumen and experience of integrating and aligning business requirements, functional requirements and technical solutions, • Should have a thorough understanding of Public Cloud Architecture and its integration with On-premise solutions, • Knowledge of Active Directory, Messaging, Application Services., • Strong domain knowledge of End User Computing & Service Desk - Rich experience in Solution design for End User Projects and Managed Services deals., • In depth knowledge of key technologies like VDI, SCCM, MS Platforms related to end user, Citrix/VMware, • Have Strong Desktop Virtualization concepts (Planning, Consulting, Architecting, Implementing). Aware of various Desktop Virtualization models such HSD, Terminal Services, Client Side Virtualization. Good Knowledge of Application Virtualization platforms including XenApp, App-V and ThinApp. Knowledge in Active Directory, Group Policy and System policy, • Flair for pre-sales, customer interaction and fluency in communication is crucial. Exhibits excellent interpersonal skills. Should have excellent Communication Skills and should be able to successfully interface with Customer for Technical discussions. Rich Experience of handling CXO level discussions and positioning solutions, Excellent Presentation Skills Should have a thorough understanding of creating complex EUC Solutions and should have been responsible for creating Solutions as requested by the Customer in the RFP/RFI process.

Job DescriptionCompany Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together! Job Description As a SDET II, you will design, develop, deploy, and maintain medium-complexity test automation features. Reporting to the Engineering Manager, you will work within the Product & Tech team on end-to-end testing initiatives for various features with minimal guidance. Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry? What you will do • Drive innovation in sports betting products and enhance team culture., • Collaborate with developers, QAs, product managers, and UX/UI professionals., • Test betting and gaming applications across Web, Mobile, and Desktop platforms., • Develop and debug automation scripts, and handle manual testing tasks., • Utilize tools such as Jira, Xray, Jmeter, GitLab, Gherkin, Robot Framework, Playwright, and RESTAssured., • Create and execute test plans, and participate in bug triages., • Independently formulate test plans and perform exploratory and scripted testing., • Diagnose and resolve issues in automated tests, and enhance test frameworks., • Engage with Product Owners to address feature requirements and communicate effectively with team members., • Mentor junior team members and contribute to the interview process.Qualifications, • Experienced full-stack QA engineer with proficiency in enterprise application testing., • Skilled in all testing stages: requirements analysis, planning, design, execution, and reporting., • Familiar with UI, API, and Database testing concepts., • Strong analytical skills with the ability to identify and document test cases for various scenarios., • Experienced with automation frameworks and open-source tools like Selenium, Appium, and Robot Framework., • Proficient in at least one modern programming language (Java, JavaScript, C#, Python)., • Capable of executing automated performance tests and using tools like Postman and RESTAssured., • Knowledgeable in test management tools like Jira and Xray., • Understanding of testing strategies and Scrum/Agile methodologies., • Excellent communication skills and a team player with a willingness to learn and share knowledge. Additional Information At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in the US, you can expect to receive benefits like: • Hybrid working - 2 days in the office, • Healthcare support, • A stake in our success through our ShareSave scheme, • Great development opportunities Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. #LI-Hybrid At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Job DescriptionThe Company and the Opportunity: Expanscience Laboratoires is a 100% family-owned French pharmaceutical company that has been perfecting its expertise in skincare and well-being for the last 70 years. The Company has three global business activities: dermo-cosmetics, natural active ingredients and positive ageing. Our commitment to being a sustainable company was recognized with the B Corp certification in 2018. Expanscience Laboratoires was the first ever pharmaceutical company to be awarded this accolade. The U.S. subsidiary of Expanscience represents the dermo-cosmetics and natural active ingredients activities of the Company. Our dermo-cosmetics activity includes skincare brands Mustela () and Babo Botanicals (). Both brands carry a wide portfolio of skincare, haircare and suncare solutions for babies, children and adults. The products are sold in the U.S. through a variety of channels that include Amazon Premium Beauty, Target, Whole Foods, Costco and the brands’ own ecommerce sites. More information on the Company can be found at . Position Summary: We’re seeking a strategic Digital & Ecommerce Manager to lead Babo Botanicals paid media, DTC forecasting, website optimization, CRM, SEO, and affiliate programs. This role manages agency partners, drives growth across digital channels, and ensures a seamless customer journey. You'll oversee an Assistant Manager and collaborate cross-functionally to align campaigns, content, and performance with brand goals. Note: the title of the job is subject to change based on the final candidate’s job-specific knowledge, education, skills and depth of professional experience. Job Responsibilities (including but are not limited to): • Lead all paid acquisition efforts (Search, Social, Display, Shopping, TikTok Shop, Buy with Prime) to drive growth and customer acquisition., • Manage digital agency partners to create ads, optimize performance, ROAS, and budget allocation., • Own DTC forecast, budgeting, and P&L tracking across revenue, spend, returns, and margins., • Oversee campaign calendar and align performance marketing with product launches and inventory., • Lead testing and implementation of new growth initiatives (e.g., bundling, retention, partnerships)., • Manage website optimization, UX, accessibility, merchandising, and seasonal content updates., • Collaborate with developers and QA all site changes across desktop and mobile., • Oversee blog and SEO strategy, ensuring content quality, technical optimization, and performance tracking., • Drive CRM and retention flows; track engagement metrics and optimize lifecycle campaigns., • Support loyalty and referral programs in coordination with brand moments., • Manage affiliate marketing strategy, execution, and performance monitoring., • 2-5 years of experience in eCommerce and digital marketing, ideally DTC., • Proficient in Shopify, Klaviyo, GA4, and Meta/Google Ads platforms., • Strong grasp of SEO/SEA best practices and CRM strategy., • Comfortable managing digital agencies and interpreting performance reports., • Strong analytical mindset and data-driven decision-making skills., • Experience managing budgets and owning P&L performance., • Advanced Excel/Google Sheets skills (pivot tables, formulas, forecasting)., • College degree required; Master’s degree in Marketing, Communications, or a related field (preferred)., • Ability to commute to the New York City office at least one day per week and as business needs dictate., • Understanding of website accessibility standards and UX best practices., • Familiarity with Jira or similar project management tools., • Basic Photoshop or Canva skills for light asset editing and cropping., • Excellent attention to detail, especially in QA and testing workflows., • Strong communication and project coordination abilities., • Passion for optimizing digital experiences and customer journeys., • Comfortable working cross-functionally with creative, ops, and brand teams., • Fluency in French a plus., • Experience in a beauty role, preferably in skincare (preferred)., • Salary range of $90-100K based on location, job-specific knowledge, education, skills and depth of professional experience., • Discretionary annual bonus, • Hybrid work arrangement, currently 4 to 6 in-office days per month, • Comprehensive medical, dental and vision insurance with a company contribution well above the national average., • Short-term and Long-term disability insurance (company paid), • Flexible spending accounts (health care and dependent care), • Maternity and paternity leave (company paid), • 401K with a Company match of 100% of the first 6%, • Employee assistance program, • Annual paid time off (PTO):, • 15 days per year, • 12 holidays (10 company holidays and 2 floating holidays), • 5 sick days, • 7 work-from-remote weeks during the year: comprised of 4 weeks of voluntary choosing + the week of Thanksgiving + the 2 weeks of Christmas and New Year’s Eve, • Summer Fridays, • $175 bi-monthly Mustela and Babo Botanicals product allowance, • $100 monthly wellness reimbursement, • $85 monthly cell phone reimbursement, • Paid volunteer days, • Professional development training and learning opportunities, • Internal and international mobility, • Annual corporate offsite If you’re ready to make a difference and help shape our brands’ stories, apply today! Expanscience is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local laws. Powered by JazzHR osii2oYmnN

Job Description Job Title: Senior Manager, Endpoint Engineering Primary Location: New York, NY | Washington, D.C. | Boston, MA (Remote must be within commuting distance) Position Type: Full-Time, Direct Hire Overview TalentFish is casting a line for a Senior Manager, Endpoint Engineering. This is a full-time role based in New York, Washington D.C., or Boston (hybrid, within commuting distance). The Digital Workplace Senior Manager for Endpoint Engineering leads the management, optimization, and security of endpoint technology systems, ensuring compliance with ISO 27001, supporting secure and efficient legal service delivery, and driving technical innovation and process improvement. This strategic leader shapes and executes the firm's global endpoint strategy to deliver secure, compliant, and high-performing digital workspaces while enhancing operational resilience and user experience. What You Bring to the Role (Ideal Experience) • 10+ years of endpoint management experience, including 4+ years in a leadership or managerial capacity., • Proven experience leading endpoint engineering teams within professional services or global enterprise environments., • Strong expertise with endpoint management tools such as Microsoft Autopilot, Intune, SCCM, and Microsoft Configuration Manager (MCM)., • Proficient in endpoint security tools and telemetry (BitLocker, Absolute, Defender for Endpoint) with experience leveraging analytics for compliance and performance optimization., • Solid background in Active Directory, Azure Virtual Desktop (AVD), Windows 365 VDI, Citrix, and enterprise infrastructure., • Advanced skills in software packaging and imaging tools (MSI, App-V, InstallShield, Wise, SCCM, Altiris, ImageX, Symantec Ghost)., • Expertise with Windows 11 and Microsoft Office Suite (2016+), including experience supporting WorkSite DMS and Workshare., • Strong understanding of ISO, NIST, and RMF compliance frameworks and regulatory audit requirements., • Exceptional communication, leadership, and stakeholder management skills., • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field., • Certifications preferred: ITIL Foundation, Microsoft Endpoint Administrator (MD-102) or Intune Administrator, A+, Security+, or SSCP. What You'll Do (Skills Used in this Position) • Lead and mentor a global endpoint engineering team, aligning endpoint strategy with business goals and compliance requirements., • Oversee architecture, deployment, and lifecycle management of endpoints across Windows, macOS, iOS, Android, and Linux., • Implement Microsoft Autopilot and Intune for zero-touch provisioning and automation., • Develop operational runbooks and optimize provisioning, configuration management, and desktop deployment workflows., • Standardize endpoint configurations to meet ISO and industry best practices., • Support ISO/client audits and maintain compliance documentation and evidence., • Collaborate with IT, Security, and business stakeholders to integrate new technologies and cloud solutions., • Troubleshoot complex endpoint issues and serve as the Tier 3 escalation point., • Manage hardware/software asset lifecycles, license tracking, and secure device decommissioning., • Leverage telemetry and predictive analytics to proactively monitor endpoint health and optimize performance., • Drive endpoint innovation to enhance productivity, mobility, and secure collaboration across global offices. Compensation Information The expected salary range for this position is $175,000 - $200,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations. This role requires authorization to work in the U.S. without current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to: reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws. TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish, we are an Equal Opportunity Employer; we embrace and encourage diversity!

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role: Gametime is looking for a Senior Product Manager to drive the technology strategy behind our Customer Operations organization in collaboration with our Head of Customer Operations. You'll lead the tools, systems, and automations workstreams that power how we support fans. This role will sit on the leadership team of our Customer Operations organization and collaborate closely with that team to support the vision. This is a high-impact, cross-functional, hands-on role ideal for a PM who has worked on support platforms, IVR, chat, agent tooling, AI/automation, and customer facing support experiences. Your mission: improve cost to serve, expand AI-driven automation, and elevate customer satisfaction—while championing the voice of the customer across the organization. What You'll Do • Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows)., • Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction., • Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs., • Champion the customer voice—leveraging data, feedback, and research to improve the support journey., • Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service. What You Bring • 7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations., • Strong analytical skills and deep comfort working with data., • Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows., • Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools., • Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them. Nice to Have • Experience with CRM/support platforms (Kustomer, Zendesk, Salesforce Service Cloud,, Talkdesk, etc.)., • Background in marketplaces, ticketing, live events, or fast-moving consumer tech companies., • Experience working with payment, compliance, or operationally complex systems. What Success Looks Like • Lower cost to serve through automation and tooling improvements., • Higher customer satisfaction across CSAT, resolution time, and first-contact resolution., • Increased usage of AI-driven workflows, agent assist, and self-service tools., • Strong adoption of new systems and features across the Fan Happiness team.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job Description Wilson Elser is a leading defense litigation law firm with more than 1300 attorneys in 43 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. We're also Mansfield Certified Plus. Wilson Elser is a leading defense litigation law firm with more than 1300 attorneys in 43 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms. We're also Mansfield Certified Plus. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Senior Manager, Network Infrastructure position in our downtown New York City office. The Position The Senior Manager of Network Infrastructure will be responsible for overseeing the design, implementation, and management of the firm's enterprise network infrastructure to ensure high availability, security, and performance. This role requires deep expertise in network architecture, leadership experience, and a strong understanding of legal industry requirements such as data privacy, confidentiality, and compliance with industry regulations. The Senior Manager will lead a team of network engineers and collaborate with IT leadership to support firmwide technology initiatives. The ideal candidate will forge strong relationships with all teams to align initiatives and deliver scalable, secure desktop solutions. This individual must be a strong communicator, collaborative team player, and a self-starter capable of owning projects from concept to completion. A proactive mindset and the ability to thrive in a fast-paced, evolving environment are essential for success in this role. Key Responsibilities: • Lead the planning, design, and execution of the network infrastructure initiatives across the firm., • Manage daily network operations to ensure 24/7 uptime, security, and performance of WAN, LAN, wireless, VPN, and VOIP (Phone) systems., • Supervise and mentor a team of network engineers and administrators; provide guidance, training, and performance feedback and evaluations., • Collaborate with IT security and compliance teams to ensure network architecture aligns with internal and external security standards (e.g., ISO 270001, HIPAA, etc.)., • Evaluate and recommend networking hardware, software, and service providers; manage vendor contracts and SLAs., • Oversee incident response, problem resolution, change control and network (NOC) operations including root cause analysis and preventative strategies., • Contribute to disaster recovery and business continuity planning as it relates to network infrastructure, • Design, deploy, and maintain secure and scalable LAN, WAN, VPN, VOIP and wireless network environments across multiple office locations., • Manage network security protocols, firewalls, intrusion prevention systems, and remote access systems in line with legal industry standards., • Collaborate with IT leadership on strategic planning, project execution, and infrastructure modernization (e.g., SD-WAN, Cloud Infrastructure)., • Stay current with industry trends and legal technology requirements to propose forward-looking solutions., • Manage third-party service providers and ensure SLAs and compliance requirements are met., • Maintain up-to-date knowledge of security threats, legal data governance, and best practices in enterprise networking., • Prepare reports and presentations for senior leadership on infrastructure health, risk, and strategic initiatives., • Maintain comprehensive documentation of network architecture, configurations, and procedures., • Manage network projects and programs that align with business goals and objectives., • Manage hybrid connectivity solutions using Azure VPN Gateway, ExpressRoute, or Virtual WAN, ensuring seamless and secure communication between on-premises and Azure environments., • College or University degree in a related field or 10+ years equivalent work experience, • Certifications (CCNA, Azure cloud networking, etc.) a plus, • Leadership: Demonstrates ability to lead teams in a high-pressure environment with complex, mission-critical infrastructure., • Problem Solving: Applies logical, analytical thinking to troubleshoot complex issues and devise scalable solutions., • Communication: Communicates technical concepts clearly to both technical and non-technical stakeholders., • Project Management: Delivers projects on time and within scope using sound planning, risk management, agile and waterfall methodologies, and execution practices., • Security and Compliance: Ensure systems are secured according to firm policy and regulatory standards., • Skillset: In-depth knowledge of applicable practices and laws relating to cyber security practices and approaches within the legal IT sector. In depth knowledge of the following technologies., • In-depth Knowledge of switching, routing, wireless, VOIP, firewalls, load balancers, etc., • In-depth understanding of firewalls, IDS/IPS, NAC, and security protocols (IPSec, SSL, etc.), • VPN (cisco, Citrix, palo, Zscaler), • Understanding of LAN/WAN, TCP/IP, VLANs, VPNs, and subnetting, • Ability to design scalable and secure network infrastructure, • Experience with routing protocols (e.g., BGP, OSPF, EIGRP), • Ability to enforce security policies and perform risk assessments, • In-depth understanding of wireless technologies and protocols, • Understanding of network automation and tools (ansible, etc.), • Understanding of virtualization, • In-depth understanding of the following suite of technologies:, • Cisco (ISE, ACI, Meraki, VPN, Hardware, Cloud technologies and services in azure, CUCM), • Palo Alto (Firewalls, Cortex, Panorama, Cloud technologies and services in azure), • Zscaler (ZIA, ZPA, etc), Azure cloud networking, Solarwinds, Silverpeak, Vmware , Microsoft (DHCP, DNS, AD, etc) A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and life insurance. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Salary Range: $175,000—$190,000 USD Why Should You Apply? • Benefits: Outstanding benefits package, including 401k match and generous PTO plan, • Career Growth: Ample opportunities for professional development and advancement

Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role As a key member of the People team, the People Business Partner (Corporate) will lead strategic People and HR support for Gametime's corporate functions, including Tech, Product, Design, G&A, and other salaried, exempt teams. You will act as a trusted advisor to senior leaders, focusing on organizational effectiveness, performance management, employee engagement, and growth enablement. The ideal candidate will demonstrate expert-level knowledge in people practices, compliance, and strategic planning, with a strong lens on equity, scalability, and excellence in employee experience. Key Responsibilities • Serve as strategic People advisor to department heads across corporate teams (e.g., Engineering, Product, Finance, Marketing, Legal)., • Lead and execute People strategies aligned with business priorities, including workforce planning, performance management, org design, and team health., • Coach managers and leaders on effective people practices that drive employee engagement, team dynamics, and performance., • Collaborate with Talent, L&D, and People Operations to scale onboarding, development, and succession programs., • Drive resolution of complex employee relations matters, ensuring compliance with federal and state labor laws., • Partner with legal and compliance teams to ensure proactive policy updates and mitigate risk., • Facilitate organizational change management, ensuring smooth transitions during growth, realignment, or restructure., • Analyze people metrics and trends — including AI-powered insights — to inform decisions, identify improvement areas, and measure program impact. Key Competencies Technical Skills • Deep understanding of HR and People systems, employment law, and compliance across multiple states., • Proficiency with HRIS (ADP preferred), performance management platforms, and analytics dashboards. Interpersonal Skills • High emotional intelligence and demonstrated ability to influence at all levels., • Clear, compassionate, and proactive communication style. Leadership Competencies • Trusted partner and strategic advisor with a bias for action., • Ability to build strong partnerships and lead through influence, not just authority. Problem Solving & Decision-Making • Solution-oriented mindset with strong critical thinking and conflict resolution skills., • Analytical capabilities to interpret data, spot trends, and design data-backed interventions. AI Literacy & Innovation • Champion the responsible use of AI and automation across People practices, modeling curiosity, experimentation, and practical adoption., • Leverage AI tools (e.g., ChatGPT, HR analytics platforms) to streamline workflows, enhance employee experience, and support data-informed decision-making., • Coach managers and leaders on developing AI literacy within their teams and identifying opportunities to integrate AI for improved efficiency and insight., • Partner with cross-functional teams to evaluate and pilot emerging technologies that elevate employee performance, engagement, and growth enablement., • Promote a learning mindset around AI by sharing resources, leading training sessions, and contributing to the development of internal guidance and best practices. Minimum Qualifications • Bachelor's degree in Human Resources, Business, or related field; Master's degree preferred., • 8+ years of progressive People and HR experience, including experience supporting corporate/exempt teams., • Strong working knowledge of US employment law and HR compliance., • Experience in a fast-paced, high-growth, fully remote organization. Preferred Qualifications • HR certification (e.g., SHRM-SCP, SPHR)., • Experience supporting tech or product-driven teams., • Familiarity with AI tools and platforms (e.g., ChatGPT, Claude, etc.) and their application in People Operations or employee development., • Familiarity with compensation review cycles, equity programs, and engagement survey tools. Performance Metrics • Achievement of org health targets (engagement, retention, etc.)., • Delivery and adoption of people programs in corporate functions., • Manager enablement scores and feedback., • Compliance and audit metrics (zero missed deadlines/errors)., • Timeliness and quality of employee relations resolution.What We Can Offer:, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs

Job DescriptionDescription: Working closely with Director of Information Technology and key stakeholders, the Information Technology Manager is responsible for planning, coordination, implementation, control and completion of software and hardware projects, aligned with the strategy, commitments, and goals of the organization. The Information Technology Manager is also responsible for managing the provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, including all network, telecommunication, and end user systems, to ensure all systems and related procedures adhere to organizational values and enable staff to meet business needs and requirements of the organization. ESSENTIAL JOB FUNCTIONS: · Works with the Director of IT in planning, scheduling, and implementing major initiatives. Manages projects by defining scope, goals, deliverables, tasks, and required resources; allocating project resources; creating schedule and project timelines; tracking deliverables and monitoring and reporting on project progress; evaluating and assessing results of project · Maintains organization’s effectiveness and efficiency by researching, recommending and delivering strategies, policies, and procedures for implementing and enhancing information technologies · Manages on-going cybersecurity initiatives including vulnerability scanning and remediation · Conducts system audits of implemented technologies for compliance and effectiveness, making recommendations for improvement · Secures systems by developing system access, monitoring, control, and evaluation structures, establishing and testing disaster recovery policies and back-up procedures and maintaining information security policies, procedures, and documentation · Creates, maintains, and documents standard operating procedures and guides for the IT department and organizational staff including, though not limited to, installation, configuration, usage procedures, and best practices · Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating problems to vendors when applicable · Verifies the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups · Maintains and tests Disaster Recovery/Business Continuity systems · Manages maintenance of data center environmental and monitoring equipment · Manages and mentors technical staff · Prepares all users by organizing and/or conducting training and educational awareness programs in relevant IT areas such as cybersecurity threats, IT policies and procedures, compliance, and software and hardware in use. Develops and provides reference materials and support documentation · Provides Tier III/other support per request from various constituencies. Investigates and troubleshoots issues · Manages administration of data and telecommunications operations for the Carpenters Training Center · Interfaces with contractors performing data and power work at the Benefit Funds, District Council and Carpenters Training Center offices. Requirements: REQUIREMENTS/EDUCATION: · Bachelor’s degree in Computer Science or equivalent combination of education, experience, and certifications · Ten (10) plus years hands on IT experience including computer networks, network administration and network installation · At least (5) years of IT management experience · Cybersecurity experience a plus · Excellent oral and written communication, organizational, technical, and analytical skills · Ability to work on multiple projects simultaneously · Excellent time management skills OTHER SKILLS & ABILITIES: · Strategic Planning - researches and recommends innovative, and, where possible, automated approaches for system administration tasks, identifying approaches that leverage current resources and provide economies of scale · Teamwork/Communication - interacts with employees, departments, and others cooperatively and professionally; solves and resolves issues constructively; contributes to improvement of employee morale · Compliance – exhibits professional and ethical behavior by observing conflicts of interest, confidentiality, compliance, and other policies; sets example for employees, encouraging compliance by adhering to policies and regulations · Productivity and Accountability – demonstrates the ability to set goals, assign priorities, anticipate problems, delegate tasks, and achieve results; accepts responsibility for outcomes and encourages employees to be accountable for their actions · Educator/Trainer - manages and develops staff; ensures staff skills are consistent with job responsibilities; conducts performance reviews and addresses employee relations issues in timely fashion and with sensitivity; sets appropriate goals for employees to develop their skills and improve their usefulness to the organization · VMware, Windows Server, Active Directory, Cisco Security. Cisco Networking · Windows Desktop Operating Systems, Microsoft Office Suite, and Office 365 This is NOT a remote position. This position is required to be in the office 5 days a week. Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable laws.

Job Description TITLE: Senior Intune Mobility EngineerLOCATION: Hybrid - New York or ChicagoDURATION: 6 monthsPosition SummaryCompany X is seeking a highly motivated Senior Intune Mobility Engineer to join the Desktop Engineering Team. The candidate will be responsible for the 3rd party application lifecycle, automating workflows, documentation, enterprise workstation management, project management and level 3 support.This person will be required to use exceptional communication skills to interact with geographically distributed teams of varying knowledge levels, while collaborating on incidents and projects. This position can be in Chicago or NY.Essential Job FunctionsThe Senior Intune Mobility Engineer’s primary responsibilities include: • Lead the design, implementation, and management of Microsoft Endpoint management/Intune solutions., • Lead architecture and design sessions for Mobile applications, planning for both business and technical requirements and assist with product roadmap development., • Implement system security requirements defined under Information Security standards., • Work on projects that include multi-tier application review, onboarding, and maintenance., • Develop and execute test plans to check infrastructure and system performance., • Maintain SME level knowledge on various mobile and desktop products., • Work with application vendors regarding application compatibility for upgrades and migration projects, including being a liaison between vendors and IT staff., • Schedule upgrades and migrations with users, maintain change management data, complete the upgrades in deployment system, facilitate and track feedback from the users - post-rollout., • Create end user documentation and training material for IT Staff., • Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool., • Share a rotation / on-call nights and weekend support.Preferred Qualifications, • Expert level troubleshooting skills, able to quickly identify client issues, and be able to conduct in-depth diagnostics on Microsoft Intune products and services., • Experience with troubleshooting and configuring device connectivity., • Strong understanding of generally accepted system administration methodologies, tools, and techniques, and desire to instill these practices in both individual and teammates’ work., • Knowledge in MAM (Mobile Application Management), Apple Business Manager (ABM), VPP / DEP, and Android Zero Touch., • Active Directory concepts such as Kerberos, LDAP, Certificates and Security Groups., • Understanding of networking, firewalls, and common datacenter infrastructure., • Understanding of Industry best practices for mobile security and separation of corporate and personal priorities., • Good written documentation skills and demonstrable experience of documenting systems and procedures., • Passion for providing outstanding support for inbound incident tickets, as well as foresight to assess risk and scale., • Ability to maintain skillset up to date as the product evolves continually., • Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels., • Strong project management skill with some experience leading projects., • Ability to work independently and without the need for supervision, as well as collaboratively within the team and across various IT groups and business units., • Knowledge of Cloud Identity (Azure Active Directory, AAD Sync, Role-based access control)., • Knowledge of BlackBerry UEM., • Knowledge of Certificate and Certificate Chain Authority., • Knowledge of SQL queries and ability to create ad-hoc custom reports., • Experience in Financial sector preferred.Basic Qualifications, • Bachelor’s degree in Computer Science or Management Information Systems., • Minimum of 5 years of experience working in a large implementation of 1000 or more mobile devices., • Minimum of 2 years with Microsoft Intune mobile device management., • Minimum of 3 years of technical experience supporting an industry-leading MDM solution (Intune, AirWatch, Blackberry, MobileIron).

Job DescriptionVevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium content to choose from, showcasing official music videos alongside a constantly developing lineup of live performances and innovative original programming. From top superstars to rising new talents, Vevo brings incomparable cross-promotional support to artists across the musical spectrum, at every stage of their careers. Vevo has consistently evolved over the past decade to lead within today's ever-changing media landscape, embracing partnerships with a number of leading distribution platforms to deliver extraordinary content within ad-supported environments. With more than 25B views across television, desktop and mobile devices each month, Vevo brings music videos to the world – when, where, and how fans want them. We are searching for an enthusiastic, proactive, and detail-oriented Account Manager to join our growing team! This opportunity will play an integral role in helping achieve Vevo’s company objectives, and will report directly to Vevo’s Sales Directors. It will be your responsibility to deliver the ultimate service for Vevo’s roster of advertising clients, embodying Vevo’s core mission while inside the office, at client events, and at Vevo’s incredibly produced live shows (which includes such buzzworthy artists as The Weeknd, Kendrick Lamar and Ariana Grande). As one of Vevo’s Account Managers, you will be essential to the Sales Organization. You will be responsible for prospecting and developing new business while partnering with Account Executives, Sales Planners and Campaign Managers to ensure world class customer service and full delivery across an entire portfolio of business. You will also work to provide industry and account intelligence to the Sales team and develop an indepth understanding of Vevo’s premium media offering and sponsorship opportunities. Within your first quarter, you’ll meet with all Vevo’s amazing Sales Support teams, become fully up-to-speed on your clients and their priorities, work with your Account Executive and Sales Director regarding the ins and outs of your role, and begin to prospect for new business. By the end of your first sixth months, you will be fully up to speed on all your clients’ needs and will become a trusting resource for both your clients and all internal departments, all while creating new revenue for the company. Are you up to the challenge? Yes you are. If you believe Bono that “music can change the world because it can change people”, then you recognize the power of music. Bring your ability to balance creativity, focus, determination, and teamwork so that, together, we can bring the power of our music video and entertainment platform to the world. This is a full-time position and is based at our office in Times Square, New York. As a member of the team, you will: • Act as the primary point person between your clients and our internal Sales Support teams for all campaign deliverables, • Prospect and develop your own book of business in order to meet an annual revenue goal, • Participate in strategic planning sessions to drive new business opportunities and grow relationships with existing clients, • Manage the strategic analysis of campaigns, providing recommendations for future media plans, • Provide actionable insight to clients and Sales with quantitative and qualitative analysis on campaign performance, • Build deep-level client relationships by attending presentations or events, • Stay abreast on all new and emerging industry trends to effectively communicate with internal teams and advertisers, • A critical thinker, always with a proactive approach (aka you’re the problem solver of the team), • An entrepreneur who is hungry to build business and develop long term client relationships, • A leader; adaptable and enthusiastic to learn and contribute, • A multitasker with the ability prioritizing multiple projects in a fast-paced environment, • Have a love for music and are encouraged to unite your passion for music with Vevo’s innovative digital ad offerings, • Have experience taking fun seriously and cheering up your teammates when they need some positive encouragement--you naturally understand that work isn’t work when you love what you doRequirements:, • 4+ years in Sales and/or Media, • Bachelor’s degree or equivalent experience, • Extensive experience with media planning, the digital landscape, research, trafficking tools and technology, • Proficiency with comScore, Nielsen, Salesforce, DFP, Operative..., • Advanced skills with Microsoft Outlook, Excel, PowerPoint, Word Interested? Great! You might like to know:, • We're a fun, energetic, and tight knit team., • We really enjoy music and technology., • We have excellent compensation and benefits packages., • We have premier access to music content and new releases of original media content., • We love to give away concert tickets to live music - not to mention live Vevo-produced musical performances.

Job DescriptionAt SPEAR Physical Therapy, we believe every New Yorker deserves to feel strong, capable, and supported. As one of the nation’s leading outpatient physical therapy providers, our mission is simple — help people become the best version of themselves. Our team lives the SPEAR-IT values every day: Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork. If you’re motivated by people, purpose, and performance, this is the place for you. As a Talent Acquisition Manager, you will help power SPEAR’s growth by attracting, engaging, and hiring exceptional talent across our network of clinics. You’ll combine relationship-building and technology — leveraging mobile recruiting tools, data, and creativity — to deliver a best-in-class candidate experience. You will partner closely with hiring managers, act as the first point of contact for candidates, and ensure an efficient, high-touch recruitment process from first click to first day.Key Responsibilities • Recruitment & Sourcing, • Manage full-cycle recruitment for all open roles, from posting to offer acceptance., • Develop and execute digital-first sourcing strategies using LinkedIn Recruiter, Indeed, Handshake, and Lever., • Build pipelines through outreach to DPT programs, university partners, and professional networks., • Attend career fairs and virtual recruiting events to promote the SPEAR brand., • Post new roles externally within 24 hours of opening., • Connect qualified candidates with hiring managers within 24 hours of screening., • Candidate & Hiring Manager Experience, • Deliver a 5-Star experience through timely, personalized communication., • Serve as a trusted advisor to hiring managers on best practices, process flow, and system usage., • Facilitate Lever and recruiting system training for new managers., • Minimum 3 years of experience in Talent Acquisition or Recruiting (healthcare or service industry preferred)., • Bachelor’s degree in Human Resources, Business Administration, or related field preferred., • Proficiency with LinkedIn Recruiter, Indeed, Handshake, and Lever (desktop and mobile)., • Strong written and verbal communication skills., • Proven ability to manage multiple priorities with urgency and accuracy., • Tech-savvy, detail-oriented, and data-driven mindset., • Demonstrated ability to preserve confidentiality and uphold ethical standards.Why Spear?, • A values-driven culture that puts people first., • Opportunity to grow within one of NYC’s fastest-growing healthcare organizations., • Exposure to best-in-class recruitment technology and continuous learning opportunities., • Hybrid work flexibility., • Competitive compensation, benefits, and professional development support.Physical Requirements, • Frequent use of computers and mobile devices throughout the workday., • Ability to sit, stand, and walk for extended periods.

Job Description Firm Overview: Stable Rock is a next-generation outsourcing platform offering comprehensive back-office infrastructure and innovative services to early-stage and mid-sized enterprises. With our legacy dating back to 1975, for nearly 50 years we are renowned for our proficiency in accounting, financial advisory, and infrastructure support, currently serving over 400 US and international enterprises across diverse industries. At Stable Rock, we are the architects of success for entrepreneurs, founders, senior executives, management teams, CFOs, controllers, and business professionals. Our mission is to empower, scale, and fortify the bedrock of your enterprise - its IT, human resources, insurance, accounting, bookkeeping, tax, financial reporting, and the overall financial and operational infrastructure. Job Opportunity and Responsibilities: Stable Rock is seeking a highly collaborative, skilled and detail-oriented Manager to join and support the Accounting & CFO Services team. The ideal candidate will play an important role by preparing and analyzing financial information and ensuring accuracy and compliance. This position offers a unique opportunity to work with a variety of businesses across different industries and at different stages of their lifecycle, contributing to their financial health and success. This position features a hybrid work arrangement, blending in-office collaboration with remote flexibility. Key Responsibilities: • Develop an understanding of a client's business and aspects of their industry., • Client write ups and prepare financial statements on a monthly, quarterly, and annual basis., • Review and prepare clear and concise working papers., • Organize and consult with clients on transactional issues., • Assist with onboarding new clients., • Preparation of Key Performance Indicators (KPIs) and other management reports., • Assisting and maintaining clients' annual operating plan/budgets., • Provide training for new clients and staff in the use of shared software applications., • Manage multiple client engagements and projects concurrently with assigned teams., • Serve as a trusted advisor and build and maintain valued-added relationships with clients and their teams., • Contribute to special projects, as needed. Qualifications, Skills, and Experience: • Education: Bachelor's degree in Accounting, Finance, or related field required., • Experience: 5-7+ years of progressive experience in public accounting or related experience. Experience in Client Account Services is a plus., • Certifications: CPA certification required., • Skills and Qualifications:, • Demonstrated understanding of U.S. Generally Accepted Accounting Principles (GAAP) and ability to apply them to financial reporting and analysis., • Ability to manage multiple clients/projects and deadlines and handle a fast-paced environment where you can work both autonomously and, in a team-oriented setting., • Exceptional organizational, interpersonal, and communication skills., • Initiative, commitment to professional development, attention to detail, and client service excellence., • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally., • Ability to problem-solve and think both creatively and logically., • Software and Technology: High proficiency in Microsoft Excel and Word, knowledge of accounting G/L software such as Xero, QuickBooks (desktop and online), NetSuite, and Sage Intacct. Knowledge of E-Commerce platforms, inventory and SaaS software a plus. Location: Hybrid (New York, NY or Elmsford, NY) Compensation: Highly competitive all-in comp ($95,000 to $125,000) Benefits: • Medical, Dental, and Vision, • Health and Flexible Savings Accounts, • 401(k), • Paid time off Inclusion: Stable Rock is an equal opportunity employer and we value diversity at our firm. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply and are committed to building a team that reflects many different perspectives and experiences. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Application Process: Submit a resume, cover letter, and professional references to . Job Posted by ApplicantPro

Job Descriptiontldr; Sola is looking for a Technical Product Manager to lead the development of AI-powered features from idea to launch. You’ll work closely with the CEO, designer, and engineering team to define roadmap, shape product direction, and drive execution on features that solve real customer problems. The right candidate has strong product instincts, technical profiency, and a bias toward clear decisions and fast execution. You take full ownership, bridging technical depth with product clarity, with the ability to speak both for users and on behalf of engineering. You should also bring a high bar for product taste and obsess over UX details. What we're doing Sola is building an agentic automation platform to support the enterprises of tomorrow. In order to deliver the experience we want, we’ve reimagined enterprise process automation to effortlessly and safely apply foundation AI models at scale across web and desktop interfaces. Some topics we’ve gone deep on include AI-enabled error correction algorithms, Markov Decision Models using AI inputs, agentic workflow orchestrators, AI desktop infrastructure, and more. In just one year, Sola has been adopted by Fortune 500 companies, top U.S. law firms, and some of the largest private enterprises across industries like finance, healthcare, legal, and supply chain. Our team is based in NYC and includes industry leaders who have built and scaled businesses, contributed to the largest quantitative funds, crypto projects, and research labs, and have been founders themselves. We’ve raised our Series A from a Tier-1 VC and Conviction, with additional backing from the founders and CEOs of Dropbox, Zoom, Zapier, Scale, and more. Sola’s workflow automation product is just the first step – our hardest challenges lie ahead. If you’re excited to solve some of the world’s most critical automation problems, we’d love to hear from you. Who we are Sola was founded in 2023 by Jessica Wu and Neil Deshmukh, who were previously at MIT and have experienced firsthand the RPA pain point within their previous experiences in finance and healthcare (prev. at IBM-Watson, MGH, BWH, Citadel Securities, Goldentree AM), and have extensive research experience in relevant areas (published in NeurIps/IEEE for research on multimodal models, computer vision, and robotics). We’ve most recently raised a Series A from a Tier-1 VC and Conviction, with additional backing from Y Combinator (S23 batch) and the founders and CEOs of Dropbox, Zoom, Zapier, Scale, and more. What you’ll be doing As a Technical Product Manager, you will: * Work closely with the CEO, designer, and engineering team to define strategy and execution for high-impact features * Build, own, and maintain the product roadmap, balancing near-term priorities with long-term vision * Drive features end-to-end: define requirements, write clear specs, align stakeholders, and ensure smooth communication between design, engineering, and go-to-market * Talk to users regularly to understand pain points, gather feedback, and identify opportunities to deliver more value * Stay sharp on emerging AI capabilities and help the team prioritize what’s valuable, feasible, and differentiated * Help shape the internal tooling, metrics, and feedback loops that support rapid iteration and high-quality decision-making Qualifications We are looking for applicants with these skills: * 4+ years of product management experience working on technical products, ideally with some time at an early-stage startup * Prior track record of shipping 0 → 1, user-facing features that required close collaboration with engineering and design * Sharp product judgment with a high bar for quality and UX, combined with strong technical fluency * Clear, concise communicator who can bring structure to ambiguity and drive alignment across technical and non-technical teams. You can represent engineering tradeoffs clearly and earn the trust of multiple stakeholders. * Bias toward speed, ownership, and high-quality decision-making in fast-moving environments * Bonus: experience with AI/ML products, automation software, or internal tools with strong end-user requirements or enterprise customers * Must be available in NYC Benefits 🌇 Where: Strongly preferred in-person (NYC) with covered relocation. We believe the best work happens in person! 💸 Compensation: We hire exceptional people and pay them well. Every role includes competitive salary and meaningful equity 🩺 Healthcare: Comprehensive medical, dental, and vision coverage on par with Big Tech 📈 401k: Easy enrollment with smart options to help you save for the future 🍽️ Meals: Daily lunches, dinners, and snacks so you can stay focused on work 🏝️Time Off: Up to four weeks of flexible PTO Compensation Range: $140K - $180K

Job Description Employment Type: Full-Time Contract | Onsite Duration: 3-6 months (with extension potential) Tentative Start Date: Decemeber 15, 2025 Role Overview: Incipient Corp is seeking a hands-on Functional Consultant (ERP) to lead day-to-day delivery and coordination for a longstanding Manufacturing and Distribution company currently adopting a new ERP system to modernize and scale its operations. The consultant will serve as the onsite bridge between client stakeholders, the ERP vendor and Incipient’s remote delivery team—ensuring continuous progress across implementation, training, and post-Go-Live stabilization. This role sits at the intersection of functional leadership, data governance, and operational execution, requiring both ERP and general IT awareness. The client’s transformation involves complex pricing and rebate models, inventory structures, and data hierarchy optimization, so a deep understanding of business models, process alignment, and data integrity will be key to success. Key Responsibilities: • Lead and manage daily ERP implementation activities and act as onsite liaison among the client, vendor, and Incipient project teams., • Coordinate closely with the project manager and technical lead to track progress, remove blockers, and maintain schedule alignment., • Own end-user training, documentation, and adoption planning., • Manage and update issue logs, UAT results, and data-migration trackers., • Support integration, configuration, and validation across modules (Sales, Procurement, Finance, Inventory)., • Oversee or assist with legacy systems and infrastructure when needed (e.g., AS 4100s, networking, desktop support, hardware management, general IT troubleshooting)., • Act as the client’s functional point of contact for feedback, ensuring smooth communication between business and technical teams., • 5+ years of functional ERP experience (implementation through Go-Live)., • Strong understanding of ERP lifecycles, business process mapping, and UAT execution., • Hands-on experience in Sales, Procurement, Finance, and Inventory workflows., • Working knowledge of SQL with the ability to train personnel & end users., • Excellent client-facing communication and documentation skills., • Ability to balance structured project delivery with flexible on-site problem solving., • Strong techno-functional ERP background with lean or continuous-improvement exposure., • Prior experience with ERP or Odoo ERP environments., • Familiarity with data migration, integration projects, and legacy systems., • Working knowledge of AS 400/4100 systems, networking, or desktop administration., • Bachelor's degree in information systems, Supply Chain, Engineering, or related field preferred., • Equivalent experience in ERP delivery or functional consulting accepted in lieu of degree.

Job Description JOB SUMMARY • Assist and support Department Manager/Team Leader in all department related matters., • Coordinate, execute, and monitor all customer related issues, • Prepare reports/presentations related to the department, when needed, • Back-up for the Investment product position. RESPONSIBILITIES • Comply with the Staff Handbook Guidelines, • Perform work ensuring compliance and adherence to both, U.S. regulatory and Bank policies and procedures, • Remain up to date with Procedures, Manuals, Bank Policies and Operating Instructions issued by BB’s Head Office in Brazil for subjects related to the department and the work performed., • Perform the duties as defined in the Department’s Policies and Procedures Manual., • Communicate with other internal or external areas when necessary., • Responsible for all customer service-related inquiries/responses., • Coordinate responses with Back Office’s Teams on all inquiries, that require their participation., • Control/review/monitor and ensure execution of all customer related requests., • Coordinate deadlines to complete relevant requests on a timely basis with the Back Office Teams., • Coordinate, distribute, respond, and archive messages from department mailbox., • Prepare relevant reports and presentations, with the support of the Back Office, when needed., • Gather all relevant information and documentation from Head Office/Clients, when needed, • Monitor and verify reports to ensure information is accurate, when needed, • Act as liaison between clients, Corporate Officers/Assistants, and all departments of the Back Office on what pertains to account opening process., • Train new clients on our internet banking platform., • Assist clients with Internet Banking Access., • College degree preferred, • Banking experience in corporate relationship management, • Excellent communication skills in English and Portuguese, • Strong attention to detail with exceptional organizational, technical, and analytical skills, • Ability to work independently, solve problems, and find solutions Compensation for these 35 hour-per-week, full time roles includes a base annual salary in line with the market and the applicant’s experience, plus eligibility for discretionary Bonus. Benefits package includes Medical, Dental, Vision, 401 (K), Paid Vacation, Holidays and Sick Days, Life Insurance and Short/Long Term Disability insurance.

Job DescriptionThe role: Being a web designer at B12 is being a main contributor to the success of the company! At B12, our web designers use our design suite to put together initial websites for our customers after drafts have already been made by our AI. You'll work closely with our customer success team and our other design experts to focus on what you love most--design! If you enjoy freelancing, designing websites, and working in an open and creative environment, then the web designer role with B12 is the right fit for you! As a web designer you will: • Read and interpret customer briefs. Our current customers are small and medium-sized businesses ranging from cafés to real estate investment firms., • Given a new customer's content and preferences, as well as a website that has been automatically generated for the customer, use our Design Suite (a largely WYSIWYG website editor with support for custom HTML5/CSS overrides) to put an initial website together for the customer in ~4 hours., • Complete enhancement requests for existing customer websites, ranging from small changes to more complex customizations or design improvements. In addition to doing customer delivery work, you will be helping us co-design our Design Suite, as well as a workflow management tool called Orchestra. We have open sourced Orchestra, and are building it to empower creative and analytical experts in their work. You'll be a good fit if: • You are remote or a local NYC web designer., • You have excellent written English skills., • You have 3-5 years of web design experience and are excited to do customer-focused website delivery., • You have 1-2 years of HTML/CSS experience., • You are available minimum 10 hours a week, maximum 20 hours a week., • You are comfortable turning unstructured customer content and requests into into pixel-perfect web designs that work on all devices., • You are excited to receive feedback from a customer success manager or an art director, and are equally excited to push back on design decisions you disagree with., • You have desktop and mobile web design experience., • You are happy to work on a customer deliverable for a few hours at a time, and then move on to a different customer's deliverable., • You are excited to learn our Design Suite., • You care about and want to contribute to our mission of helping people do meaningful work.Don't fear:, • We're flexible on the number of years of previous experience for this role. We highly favor talent and interest., • Some candidates may see this list and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you're more wonderful than you think you are., • B12 is a safe place for human beings. We particularly encourage you to apply if you identify as a woman, are a person of color or other underrepresented minority, or are a member of the LGBTQIA community.Benefits:, • Get paid for your expertise, we value the skills you bring as a designer., • Grow within our community - join other designers in our network (we actively use Slack) and get feedback to help you grow., • Shape the future of work - we highly value your input and working together we hope to design tools to change the way we work. About B12 The workplace is undergoing rapid transformation, and B12 is on a mission to help people accomplish more at work. Orchestra, the engine behind B12's Human-assisted A.I. model, is currently used to help teams of expert designers build and manage beautiful and professional websites. Leveraging A.I. to streamline complex workflows, B12 delivers superior outcomes for both creative experts and customers who receive a high-touch experience and a self-optimizing website in days, not weeks. Using intelligent software to automate repetitive tasks, B12 allows people to leverage their expertise where it matters most, paving the way to greater craftsmanship, superhuman productivity, and a brighter future of work. Backed by one of the best human-machine teams in the world, B12 recently closed its $12.4M Series A round led by General Catalyst Partners, Breyer Capital, Founder Collective, SV Angel, and more.

Job Description BGB Group Art Supervisor Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The Art Supervisor is responsible for providing direct support to the Creative Director, particularly in the areas of creative presentation, client relations, and team creative oversight. The Art Supervisor must possess superior visual conceptual skills and knowledge of pharmaceutical requirements/terminology and vendor requirements/capabilities. The depth of the position demands qualifications developed over a minimum of 4 years of related graphic and supervisory experience. Key Responsibilities: • Establish credibility with clients at all levels through advanced thinking via clear communication, • Helps establish and maintain the highest possible standards of reproduction for all digital, print, audio/visual and collateral materials produced by the agency, • Monitors the quality of finished mechanical/digital art and conceptual materials produced by internal and freelance artists, • Provides direction and guidance to department subordinates, • Informs and advises the Creative Director on the status of departmental affairs, including all design-related computer hardware/software needs (upgrades, equipment needs/problems, training, etc.), • Encourages the professional development of department staff, • Ensures the efficient visual execution of creative concepts according to a prime account responsibility list or by management's assignment, • Consults with the Creative Director, as well as account service, traffic and other agency team members as necessary to achieve agency objectives, • Observes agency consensus in the production of client presentation materials, either conceptual or finished art, • Examines and approves finished art and conceptual material, and supervises the alteration or correction of such material, • Maintains a current list of available freelance artists, web designers, art and photography stock houses, photographers and other contributory talent and vendors, • Recommends and directs freelance contributors, • Engages in any personal development necessary to stay current in advertising techniques and standards, and research activity required to become more familiar with clients' businesses, • Meets established deadlines or provides reasonable notice to the Creative Director of special circumstances requiring deadline extension, • Liaises with the Creative Director in assigning necessary vendor overtime needed to meet any overload demand, • Consults with Creative Director and agency services manager regarding staffing needs, • A Bachelor of Fine Arts degree and a minimum of 4 years of related medical education, pharmaceutical advertising experience, • Fantastic presentation and communication skills, • Excellent supervisory and management skills, • Demonstrated organizational, analytical, and interpersonal communication skills, • Excellent judgment and decision-making skills, • Excellent design skills, including a highly developed overall design aptitude as well as typography, color, photography, and art, • Strong proficiency with Figma and with general AI tools, • Excellent computer skills, especially as they apply to desktop design including advanced proficiency in the following Adobe applications: Acrobat, InDesign, Photoshop, Illustrator; as well as an understanding of Flash, HTML, and Aftereffects. Proficient in Microsoft Word, PowerPoint, and Outlook., • Ability to prioritize workflow and redirect agency projects to meet competing and changing deadlines The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | ___ Salary range: $55,000 – $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you’ll design, maintain, and troubleshoot the hardware and software of our customers’ building management systems. You’ll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver’s license. RESPONSIBILITIES • Perform preventative maintenance on servers and workstations at customer sites, • Install and configure desktop and laptop computers, peripherals, and related hardware, • Integrate devices into network environments and test software applications, • Provide Tier 1 hardware and software support for Windows devices, • Deliver on-site technical support and ensure client satisfaction during deployments, • Document all work assignments, resolutions, and client approvals, • Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation, • Troubleshoot hardware, software, and connectivity issues for end users, • Support users with MS Office, antivirus tools, mobile devices, and peripherals, • Use remote desktop software to resolve issues or walk clients through solutions, • Act as a liaison between customers and internal IT staff for accurate problem interpretation, • Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: • Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent)., • Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction., • Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users., • Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities., • Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019., • Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications., • Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android)., • Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts., • Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus., • Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices., • Other: Valid driver’s license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): • CompTIA A+, Network+, or equivalent certification., • Exposure to Active Directory (user accounts, password resets, group membership)., • Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.)., • Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York’s most iconic projects. At TEC, you’ll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

Job Summary: The ___ Technical Service Representative Lead (Tier 2) will serve as the dedicated on-site technical support resource for a key wealth management client in New York City (Midtown). This role provides advanced troubleshooting, escalated issue resolution, and high-quality customer service while acting as the primary technical point of contact for all on-site needs. Working from the client’s office Monday through Friday, the TSR Lead will manage and resolve the client’s support tickets, coordinate with the broader Technical Service Team for escalations, and ensure consistent, reliable IT support. This position requires strong Tier 2 technical expertise with an emphasis on Azure technologies; Nerdio experience is a plus. While MSP background is beneficial, candidates with solid internal IT support experience will also be considered due to the single-client focus. Only candidates currently in the NYC area will be considered for this role. Duties/Responsibilities: • Provide front-line technical support with exceptional customer service both on-site in NYC office and via email, phone and chat while also achieving target customer satisfaction on assigned tickets., • Use excellent communication and interpersonal skills to ensure that customer and system issues are resolved in a timely fashion., • Identify recurring customer issues and diagnose root causes, then collaborate with Technical Service Manager and Technical Service Team to determine permanent resolutions and solve tickets in the que., • Fully document all customer issues and support calls in the ticket system, including problem resolution and time to fix, as well as update existing documentation when found to be incomplete or inaccurate., • Maintain and participate in on-call schedule, including weekends and after-hours., • Complete assigned training and any other technical training which relates to your job and required skills. Required Skills/Abilities: • Strong understanding of Active Directory Fundamentals On-Prem and Azure O365, • Working knowledge of Group Policy, RDS/RDP, and Citrix fundamentals, • Expertise in Microsoft Windows desktop and server operating systems plus Cloud hosting principles., • Knowledge of local printer configurations in Remote VMs & Local On-Prem machines, • Proficiency with Remote Monitoring and Management Systems, • Working knowledge of Windows Command Line interface, • Networking fundamentals - including VPN/VoIP/ACLs/Security/Compliance, • Work in conjunction with other departments to investigate issues., • 5+ years related IT work experience and/or training; or equivalent combination of education and experience preferred. Education and Experience: • Associates' or Bachelor's degree preferred, • Full Azure Suite experience required, Nerdio a plus!, • MS-900 Microsoft 365 Fundamentals Certification, preferred, • CompTIA Network+ Certification, a plus! About Visory: Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. Backed by a team of over 150 professionals, Visory combines deep industry expertise with excellent client support to keep clients secure, compliant, and running smoothly. The company empowers clients to confidently navigate digital transformation with proactive, thoughtful solutions.

Job Description ▶︎ Job Details: • Job Title: IT Project Leader - Server, • Client: IT Services, • Working Location: NY 10022, • Working Style: Hybrid, • Employment Type: Permanent/Full-time, • Salary: $70,000 - $80,000 per year + Full Benefits, • Benefits: Full Benefits (Insurance, PTO, 401K), • Visa Support: Yes, • Language: English ▶︎ Position Overview: This role is focused on providing IT support and project management under the supervision of a Project Manager. The IT Project Leader will ensure excellent customer service, manage customer relationships, and support various IT infrastructure projects. ▶︎ What will you do: • Customer Service & Support: You will ensure outstanding customer service by providing direct IT support to customers and supporting projects under the supervision of the Project Manager. You will promote effective response times and provide expert insights into general support issues., • Quality Service Enforcement: You will enforce quality service guidelines for dealing with customers, completing services, and ensuring overall customer satisfaction., • Travel & On-Site Work: You will travel to customer locations and data centers for physical work, providing hands-on IT support as needed., • Vendor Communication: You will communicate with external vendors to manage projects and troubleshoot issues, ensuring smooth collaboration for project delivery., • Trend Analysis & Process Improvement: You will analyze trends in issue reporting and develop preventative solutions. You will also suggest process improvements and develop new procedures as necessary., • Security Event Investigation: You will investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams to ensure the integrity of the IT infrastructure., • Additional Duties: You will perform other duties as assigned by the Department Director, contributing to the overall success of the team and department. ▶︎ Required Qualifications & Skills: • Experience with design and implementation of: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solutions (AWS), Authentication Infrastructure (SSO, ADFS), • Excellent troubleshooting skills with Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP), • Strong background in information security ▶︎ Preferred Qualifications: • Bachelor’s degree in Computer Science or a related field, • MCP and AWS certifications are a plus, • Strong English communication skills, both written and verbal, to support customers, report to upper management, and work effectively with the team Powered by JazzHR 44jqNI6JNu

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position: Case Manager Reports To: Program Supervisor Location: 2244 Church Ave, Brooklyn, NY 11226 What The Case Manager Does: • Prescreen clients for eligibility and schedule intake appointments., • Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments., • Input client data and client progress information into automated database., • Review and complete all CAMBA intake forms with the client., • Refer clients to appropriate services based on their needs., • Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours., • Report to work daily with fully charged provided cell phone for multifactor authentication., • Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards., • Create and maintain client files, both hard copy and electronic., • Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes., • Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines)., • Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines., • Complete and submit subsidy applications and requests for financial assistance., • Provide all required information for weekly, monthly, quarterly, and annual reports., • Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc., • Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE)., • Escort clients to appointments (e.g., social services, healthcare, etc.) as needed., • Other duties as assigned. Minimum Education/Experience Required: • Bachelor's degree (e. g., B.A., B.S.W.) and two years of relevant experience, or • Proficiency in Microsoft Office (Excel, Word, Outlook), • Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence., • Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public., • Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations., • Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions., • Willingness to learn and adapt. Compensation: $48,410.00 - $52,530.00 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. 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Job Description About Northside Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . About the Role We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. Key Responsibilities * Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues * Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11). * Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive. * Install, configure, and update desktop software, operating systems, and patches as needed. * Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center. * Maintain inventory of IT hardware and software assets. * Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning. * Escalate unresolved issues to appropriate technical teams and coordinate follow-ups. * Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps. * Support and troubleshoot mobile device access to corporate resources (iOS/Android). * Provide network troubleshooting for end-users (Wi-Fi connectivity, VPN access, printer configuration). Qualifications Required: * 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role. * Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting. * Proficient in supporting Office 365 suite applications and services. * Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus). * Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers). * Excellent problem-solving skills with a focus on root-cause analysis. * Strong verbal and written communication skills; ability to explain technical information to non-technical users. * Customer service mindset with an emphasis on patience, professionalism, and follow-through. * Preferred: * Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk). * Basic knowledge of ITIL processes. * Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager). * Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus. Education Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). COMPENSATION: $52,000 - $88,000

Job Description ABOUT NORTHSIDE CENTER Northside Center for Child Development serves over 4,000 children annually through high-quality, outcomes-driven behavioral health, early childhood, and enrichment services. With over $30 million in annual funding, the organization provides children and their families with the support they need to overcome adversity, thrive, and pursue their dreams. Northside has been a staple of the Harlem community since its founding in 1946 and a pioneer at the intersection of education and behavioral health for Black and Latino children. Several of its programs were the first in Harlem and established the standard of care for many social service agencies. Northside’s founders, Doctors Kenneth, and Mamie Clark were psychologists whose breakthrough Black/White Doll Study was used as evidence in Brown v. Board of Education, which declared public school segregation unconstitutional. The philosophy behind this landmark decision, now on its 70th anniversary, continues to inspire Northside to create and drive innovative programs that focus on the strengths of families and the importance of children’s self-esteem. For more information on Northside Center for Child Development, please visit . ABOUT THE ROLE We are seeking a proactive and customer-focused Helpdesk Engineer to join our IT support team. This role will focus on providing Tier 1 and Tier 2 support for desktop configurations, Office 365 platform services, and Windows environments. You’ll be the first point of contact for users needing assistance, ensuring timely resolution of issues and maintaining a high standard of service delivery. PRINCIPLE DUTIES AND RESPONSIBILITIES • Provide technical support to end-users via phone, email, chat, and in-person for hardware, software, and network-related issues, • Configure, deploy, and troubleshoot Windows desktops and laptops (Windows 10/11)., • Manage and support Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive., • Install, configure, and update desktop software, operating systems, and patches as needed., • Set up and manage user accounts, permissions, and group memberships via Active Directory and Office 365 Admin Center., • Maintain inventory of IT hardware and software assets., • Assist with user onboarding/offboarding, ensuring proper equipment setup and access provisioning., • Escalate unresolved issues to appropriate technical teams and coordinate follow-ups., • Create and maintain detailed documentation for procedures, known issues, and troubleshooting steps., • Support and troubleshoot mobile device access to corporate resources (iOS/Android)., • 2–4 years of experience in a Helpdesk, Service Desk, or Desktop Support role., • Strong hands-on experience with Windows OS (Windows 10, Windows 11) configuration and troubleshooting., • Proficient in supporting Office 365 suite applications and services., • Basic understanding of Active Directory, Exchange Online, and cloud authentication (Azure AD is a plus)., • Familiarity with common hardware platforms (laptops, desktops, mobile devices, printers)., • Excellent problem-solving skills with a focus on root-cause analysis., • Strong verbal and written communication skills; ability to explain technical information to non-technical users., • Customer service mindset with an emphasis on patience, professionalism, and follow-through., • Preferred:, • Experience using helpdesk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)., • Basic knowledge of ITIL processes., • Exposure to remote support tools (e.g., Remote Desktop, Microsoft Endpoint Manager)., • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or MD-102 (Endpoint Administrator Associate) are a plus.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionONLY CONSIDERING CANDIDATES WITH 5+ YEARS OF EXPERIENCE WHO RESIDE WITHIN A COMMUTABLE DISTANCE TO BROOKLYN, NY- NOT OPEN TO RELOCATION “Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence.” About the Company: GD Resources is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. GD Resources provides dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us to make a difference, advance your career, and grow with a company that values integrity, diversity, and continuous improvement. Job Title: Senior IT Specialist Task Order: HBITS-07-14370 Agency: State of New York – Office of Addiction Services and Supports Location: Hybrid – Brooklyn, NY Duration: 30 Months Rate: Depends on experience Position Overview This HBITS role supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office’s PCs, network, file and print services, and video teleconferencing environment. This role provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day-to-day trouble tickets, as well as providing teleconference/video conference support to agency staff. Qualifications • IT Specialist: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures, or business applications and products that run on those platforms – beyond that of a Programmer., • Senior (5–7 years): Candidate is able to work independently, without assistance, and provides guidance to others. May have an advanced education., • 6.5 years of technical experience in end-user desktop troubleshooting and support., • 6.5 years of technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activity., • 6 years of experience with ticket management software and related procedures (e.g., ITSM ServiceNow)., • 6 years of experience supporting, troubleshooting, and operating video-teleconference equipment., • 6 years of experience with the Microsoft Suite of products as well as Desktop Operating Systems., • 4 years of experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff., • 4 years of experience in understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075)., • 4 years of experience in a customer service–related support position providing direct, in-person technical support to Executive-level clients/customers and administrators., • 4 years of experience managing and prioritizing support calls., • Monitor and oversee the local technical environment to ensure proper functioning (e.g., ensure network infrastructure, video conference, and other local systems are operational)., • Work with client agency to ensure timely incident reporting and service request entry through ITSM ServiceNow., • Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation., • Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur., • Triage and resolve user access issues., • Provide direction to agency for submitting tickets, requesting training, and locating resources offered by ITS., • Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance., • Proven ability to work independently and manage multiple technical priorities in a fast-paced environment., • Strong interpersonal and communication skills, especially in supporting executive or administrative users., • Excellent troubleshooting and problem-solving abilities with a customer-focused mindset., • Knowledge of ITSM workflows, ticket escalation, and documentation best practices., • Understanding of information security and compliance standards such as HIPAA/HITECH.Work Environment, • Hybrid schedule with both on-site and remote support duties., • Collaboration with internal IT teams and external vendors for incident resolution and project coordination., • Résumé, • Copy of candidate identification (driver’s license, passport, visa if applicable), • Degree/certifications (if applicable), • Three professional references, • Completed Form 2 GDR is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to equal opportunity in all aspects of employment, including hiring, promotion, compensation, and benefits. Powered by JazzHR vPx1z4HXet

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job Description Title of Position: IT Service Desk Analyst [HYBRID] FLSA Status: Exempt Department: Information Technology Reports to: IT Service Desk Manager Salary: $60,000 - $70,000 About Win Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing. Purpose of the Position We are looking for an enthusiastic IT Service Desk Analyst who enjoys fieldwork and engaging directly with customers. This role requires flexibility to work weekends and holidays, with the benefit of a hybrid schedule. The candidate will provide technical assistance and support to Win staff and clients, ensuring the effective use of IT equipment and applications. Responsibilities include remote and in-person service desk support, setup, installation, and troubleshooting of IT equipment and software, and resolving hardware, software, and network connectivity issues efficiently. Key Responsibilities • Respond to user inquiries and technical assistance requests via phone, email, or work order., • Assess and resolve problems with IT equipment and applications for users., • Serve as the first-level point of contact for Win clients, facilitating the effective use of student iPads, laptops, and PC lab equipment., • Diagnose and troubleshoot hardware, software, and network connectivity issues., • Escalate IT service issues to appropriate technical staff as needed., • Document all user support activities in the designated IT work order system., • Maintain communication with end-users and supervisors regarding support activities., • Install, upgrade, maintain, and troubleshoot IT assets, including desktop computers, peripherals, software applications, laptops, printers, tablets, smartphones, and IP phones., • Provide individual and group end-user instruction on the use of deployed technology resources., • Maintain updated IT inventory information and document it in the IT Asset Tracking system., • Prepare and maintain IT service documentation and reports., • Shift: Monday - Friday, 9:00 a.m. to 5:00 p.m.; occasional assignments on evenings and weekends., • Regular travel to Win sites across all five boroughs of New York City., • Occasional inspection of equipment and cables in floors, ceilings, closets, and IT rooms., • Bachelor’s degree in computer science or information systems from an accredited college or university, or graduation from a certified technical training program in computer maintenance/repair., • At least two years of work experience in IT support or a related technical support capacity., • Leadership: Set an example by following Win policies and procedures. Act with professionalism and a strong work ethic., • Facilitating Change: Consistently deliver high-quality results., • Managing Performance: Interact respectfully with clients and co-workers., • Applying and Developing Expertise: Work with the manager to develop and achieve challenging but attainable goals. Understand the consequences of actions. Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.