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Job Description Under the supervision of the Assistant Director for your region support area, the Patient Services Specialist will be responsible for evaluating and resolving patient grievances and providing conflict management techniques to dialysis providers in order to avert involuntary discharges and access to care issues. The Patient Services Specialist serves as a first level patient advocate for End-Stage Renal Disease (ESRD) dialysis patients and a resource for all outpatient dialysis providers on any ESRD patient questions or concerns. The Patient Services Specialist works with facilities and patients via phone, email, and fax to collect information, evaluate, and work to mitigate challenges between patients and facilities that are not able to be resolved at the facility level. This includes providing advice, technical assistance, and guidance such as conflict resolution, mental health, and socio-economic services and resources. Additionally, the Patient Services Specialist is responsible to document case activity and mail letters and resources to patients who they are working with to resolve a grievance. Duties to include, but not limited to: • Evaluating, mediating, and resolving patient grievances for the Network region assigned, while maintaining well-organized and detail-oriented electronic patient charts and case records., • Managing incoming calls/inquiries promptly and in a respectful manner, including calls from potentially highly stressed ESRD consumers seeking advocacy services or filing a complaint., • Providing consultation, assistance, and educational resources to all clinic managers, social workers, medical directors, and other renal professionals., • Escalating complex cases that require intervention or review., • Identifying, developing and executing the creation of educational tools, resources and processes to improve the experience of care for patients and providers., • Strong communication skills (written and verbal) with the ability to effectively communicate with external and internal customers/staff via phone, email or other virtual platforms such as WebEx, Teams., • Proficiency with Microsoft office products (Word, Excel, Powerpoint) and a comfort with learning various software and data entry programs. Expertise in GSuite and Microsoft Office products, preferred., • Strong interpersonal and advocacy skills with the ability to work professionally and successfully with a diverse population., • Strong problem solving, mediation, and organizational skills with the ability to prioritize assignments and meet deadlines., • Master Degree in Social Work or other related degree required., • Experience working with case management required., • Experience in a healthcare management setting, (3) years’ preferred., • Experience in the dialysis setting, preferred. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Registered Nurse - Renal Dialysis Unit at Centers Healthcare summary:.Registered Nurses at Centers Dialysis Care provide exceptional patient care in a supportive environment focused on individualized treatment.The role involves collaborating with a healthcare team, administering treatments, and ensu

Registered Nurse/ RN Dialysis at Centers Healthcare summary:. Registered Dialysis Nurses (RN). Mobilizes resources in complex cases to maximize patients' control and participation over his/her own recovery.

Dialysis Registered Nurse at Centers Healthcare summary:.Centers Dialysis Care is seeking Registered Dialysis Nurses (RN) for their facilities in Airmont, NY, offering a supportive environment where employees are valued.The role involves collaborating with interdisciplinary teams, administering trea

Job Description In the Quality Improvement Specialist role, you will be responsible for identifying, implementing, and managing cross-setting quality improvement strategies based within hospital, nursing home, home health, hospice, dialysis and physician practice settings. The Quality Improvement Specialist works with senior leadership, direct care and performance improvement professionals in these settings to ensure the implementation and ongoing internal monitoring of evidence-based interventions in a timely and effective manner. The Quality Improvement Specialist also works with professional health care organizations and community-based organizations to enlist their support as partners in improving transitions of care across the health care continuum. Collaborates with subject matter experts on topics such as infection prevention, (including COVID-19), immunizations and drug safety to carry out one-to-one quality improvement (QI), small group educational activities, learning action networks and resource development. Duties to include but not limited to: • Recruiting and engaging health care providers, community-based organizations, faith-based organizations, community centers, human service agencies, political leaders, business leaders, media, consultants, educational institutions and others in collaborative partnerships to identify opportunities to improve patient outcomes related to quality and efficiency., • Establishing and facilitating learning and action networks using in person meetings, teleconferences, and webinars., • Providing technical assistance to healthcare providers on root cause analysis research methods to define opportunities to improve outcomes of care and avoid harms., • Managing groups of providers by monitoring clinical outcomes and quality improvement measures to demonstrate sustainment of initiatives., • Monitoring closely the progress of provider intervention efforts and maintain a tracking system for the adopted interventions., • Ensuring internal reports and required documentation are completed and submitted on time., • Presenting results of interventions through meetings with internal and external customers (i.e., Government agencies, providers, IPRO management and staff) and through large group presentations at conferences and meetings, as requested., • Assessing the quality improvement training and information needs of clinicians, administrative, and ancillary staff and coordinate appropriate educational efforts., • Working closely with the data analysts in the design of reports required to monitor provider and department performance, making necessary adjustments in interventions and plans in response to findings., • Attending and participating in IPRO regional conferences, department meetings and professional education meetings. QUALIFICATIONS: • Superior communication skills (verbal and written) with the ability to communicate quality improvement data and methods to health care providers and community stakeholders with varying technical and clinical backgrounds., • Knowledge of the principles and practices of health care quality improvement and community organizing. Experience with quality improvement research techniques and knowledge of disparities in the care of underserved populations., • Strong interpersonal skills with a proven record of developing productive relationships with health care provider staff, consumers and stakeholders., • Strong time management skills with the ability to multi-task and meet multiple deadlines., • Proven record of success in promoting improvement in community health quality and efficiency., • Ability to work independently with minimal supervision, as well as in a team environment., • Computer proficiency with a developed knowledge of Microsoft applications (Word, Excel, PowerPoint and Smartsheet)., • Ability to provide formal and informal presentations to internal staff and external customers., • Bachelor’s degree in education, nursing, public administration, public policy, public health or degree in related healthcare field, OR RN with Associate’s degree required., • Two (2) years of experience working in health care quality improvement, required. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status, or any other category protected under applicable law.

The Dialysis Clinical Manager Registered Nurse oversees the clinical operations of a dialysis facility, ensuring high-quality patient care and effective management of clinic resources. Dialysis Clinical Manager Registered Nurse - RN at Fresenius summary:. As a Clinical Manager with Fresenius Medical

NYU Langone Hospital-Long Island.We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.At NYU Langone Health, equity, diversity, and inclusion are fundamental values.We strive to be a plac

Dialysis Clinical Manager Registered Nurse - RN at FRESENIUS summary:. The Dialysis Clinical Manager at Fresenius Medical Care oversees clinic operations, ensures high-quality patient care, and manages the healthcare team. As a Clinical Manager with Fresenius Medical Care, you will ensure that quali

Centers Dialysis Care is hiring Registered Dialysis Nurses (RNs) for their dialysis center in Airmont, NY. Dialysis RN - Registered Nurse at Centers Healthcare summary:. We are seeking to hire experienced dialysis nurses as well as train nurses interested in the exciting field of dialysis care.

We have an exciting opportunity to join our team as a Per Diem LPN - NYU Langone Dialysis Center - Mineola, Days.

The professional registered nurse Outpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1. This may include delegation of appropriate tasks to direct patient care

We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

DaVita is hiring a Patient Care Technician (PCT) to support patients with end-stage renal disease in an outpatient dialysis clinic. Patient Care Technician ICHD Resident: $24.

Documents teaching/learning needs of patients and families while on program and in preparation for discharge.

The Patient Services Specialist serves as a first level patient advocate for End-Stage Renal Disease (ESRD) dialysis patients and a resource for all outpatient dialysis providers on any ESRD patient questions or concerns. The Patient Services Specialist works with facilities and patients via phone,

We have an exciting opportunity to join our team as a Per Diem LPN - NYU Langone Dialysis Center - Mineola, Days. Ensures appropriate emergency equipment is present and operational. In this role, the successful candidate Responsible for using his/her clinical experience to plan the delivery of safe,

The professional registered nurse Outpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1.

We have an exciting opportunity to join our team as a Per Diem LPN - NYU Langone Dialysis Center - Bethpage, Evenings.

We have an exciting opportunity to join our team as a Per Diem LPN - NYU Langone Dialysis Center - Mineola - Acute Dialysis. Performs multiple clinical and clerical duties as required. Obtains prior authorization for medication from patient s insurance company as needed Obtains referrals for patient