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Job Description JOB SUMMARY Under the general supervision of the Director of Social Services, responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection, training, and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence, as directed. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Assists in Providing Clinical Services: 1. Assigns caseloads and related duties, coordinates the activities of the staff in providing services to clients., 2. Reviews intakes to ensure compliance and timely processing of all required forms and processes, e.g., SSI clearance, HRA’s, client documents, etc., 3. Actively participates in improving processes, procedures, policies, and assists in ensuring staff compliance., 4. Facilitates resident groups., 5. Monitors services performed by staff either individually with a resident or in groups to evaluate the quality of the service., 6. Ensure staff is obtaining information, such as medical, psychological, and social factors contributing to the resident’s situation, and that the staff is evaluating the resident's capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensures that the charts are audit-ready and in compliance with all applicable agency and funder regulations., 7. Facilitates staff knowledge regarding types of clinical services, recreational activities, and ICL programs available as well as community resources. Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the resident, 8. Reviews crisis assessment of assigned residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident, and staff-actions during a crisis situation., 9. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports to his/her supervisor., 10. In the Social Services Director's absence or with the Program Director's authority attends or directs meetings as assigned., 11. Ensures compliance with agency safety infection control policies. Assists in Directing and Supervising Personnel: 1. With the Director's authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. May be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the Human Resources Department., 2. Ensures assigned staff's compliance with the agency's time and attendance policy; recommends disciplinary action to supervisor for those out of compliance., 3. May manage/distribute resident/resident funds., 4. Assists the Social Services Director in staff performance management, including completion of performance reviews and counseling or disciplinary memos., 5. Conducts staff supervision in accordance with program and division policy., 6. Ensures that assigned staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. As assigned, conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, and site-specific exposure control plan., 7. Assists in the management of employee accident reporting and initial submission of workers' compensation claims., 8. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Social Services Director of the complaint, and cooperating in any resulting investigation., 9. Assists in the orientation and training of supervisees., 10. Actively participates in recommending and implementing improvements in processes, procedures, policies, etc. and ensures compliance with changes. Assists in Maintaining Property Accountability: 1. May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost, stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged., 2. Recommends the purchase of supplies and equipment; inspects and properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., 3. Conducts regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures., 4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists in Providing Quality Management Oversight: 1. Assists in ensuring internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to assigned residents/residents., 2. Assist in ensuring that the agency mission is implemented and supported., 3. May be directed to coordinate with the department of Quality and the Corporate Compliance Department for staff assistance in the preparation for an audit., 4. May be asked to participate in plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement. Assists in Assuring Fiscal Control and Accountability: 1. Assists Program Director in exercising control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., 2. Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval., 3. Provides oversight of resident funds program. Assists in the development of internal money management census at expected occupancy levels, 4. Monitors census, entitlements, and collections to maximize revenue. Assists in maintaining census at expected occupancy levels. Assists the in-Assuring Resident and Family Involvement: 1. Educates assigned staff in the benefits and issues of working with residents and families., 2. Assists in fostering the development of resident involvement committees. ADDITIONAL TASKS: 1. May be a member of an agency or division committee(s)., 2. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES 1. Committed to the active promotion of the ICL values and goals., 2. Ability to coordinate activities of staff and integrate as part of a multidisciplinary team, 3. Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated, 4. Ability to manage resources, 5. Ability to solve problems effectively, 6. Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 7. Ability to serve as a role model to residents/residents., 8. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 9. Ability to complete written forms and reports in an accurate and timely manner., 10. Ability to communicate effectively with staff, residents/residents, families, and the public., 11. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 12. Ability to secure the cooperation of and work effectively with others, 13. Ability to work independently, and to conform to all applicable safety and accountability measures, 14. Ability to be aware of other's reactions and understanding why they react the way they do, 15. Ability to actively looking for ways to help people, be compassionate and hopeful, 16. Ability to talk to others to effectively convey information, 17. Ability to listen to what other people are saying and asking questions as appropriate, 18. Ability to identify the nature of problems and propose solutions, 19. Ability to report for work as scheduled on a consistent basis., 20. Ability to understand and adhere to internal and external laws, rules, and policies. QUALIFICATIONS AND EXPERIENCE Bachelor's degree in a recognized mental health discipline (social work, psychology, nursing, rehab counseling, etc.) plus a minimum of 3 years’ experience providing direct services to individuals with mental illness, preferably providing case management or outreach services. Preferred (but not required) qualifications include CASAC, shelter experience and some supervisory experience.

Job Description Job Summary This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice is responsible for the oversight of the administrative and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. Establishes clinical procedures and policies for clients and ensures that program operations meet or exceed agency and regulatory guidelines. Essential Tasks: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans to address issues of mental illness and substance abuse., • Provides clinical oversight of symptom assessment and rehabilitative services provided by the staff to consumers/residents to ensure the quality and that services meet or exceed regulatory guidelines. Monitors counseling performed by staff either individually with a consumer/resident or in groups to evaluate the quality of the service., • Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the individual's situation, and that the staff is evaluating the consumer's/resident's capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress notes. Responsible for the accuracy of data entered into a computer database or manual records., • Informs staff to the types of clinical services, recreational activities, and ICL programs available., • Reviews crisis assessment of consumers/residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual consumer/resident, and staff-actions during a crisis situation., • Informs staff of community resources and ensures that staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident., • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department., • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance., • Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions., • Conducts staff supervision in accordance with agency and division policy., • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed., • Reviews authorized staff positions and personnel budget, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommends changes to authorized staffing patterns and personnel budget., • Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages the orientation of new personnel and the sponsorship program., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of consumer/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to consumers/residents., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Manages resident/consumer funds program. Develops internal money management procedures., • Educates staff in the benefits of consumer and family involvement, levels of consumer and family involvement, types of consumer and family involvement, nature of consumer and family involvement, and issues of working with consumers and families., • Develops a program strategy for working with consumers and families and develops activities that foster program-consumer and family cooperation and coordination., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to spend a significant portion of the workweek traveling, • Experience working with individuals who were homelessness or unstably housed, • Able to travel and conduct field work MINIMUM REQUIRED EDUCATION AND/OR EXPERIENCE: Master's degree in Social Work, Psychology, or other mental health field with three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity. PREFERRED: • NYS Licensure in a recognized mental health profession (LMSW or LMHC), • Bilingual in Spanish, • Experience with housing, individuals with Serious Mental Illness and Substance Use #ICLRN

Job Description:\n\n Job title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills.Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).LL124 CertificationPreferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

Job Description:\n\nJob title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).NARCANCPR / First Aid CertificationLL 124 Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. French / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the

Job Description Location Brooklyn 11203 Schedule Sunday-Thursday 3pm-11:30pm | Full-time Evening Essential Job Functions Assists in Providing Clinical Services: • Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifies those aspects, which can be integrated into residence activities., • Provides clinical oversight of implementation of all phases of residents' treatment plans. Assigns staff to implement services., • Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service. Discusses results with staff and makes any modification deemed necessary (if appropriate) or presents recommendations to the ITT., • Discusses with other managers any incidents or circumstances which could be taken into consideration in planning and carrying out activities., • Informs staff to the types of clinical services and recreational activities available., • Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis., • Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits within the deadline established by the Human Resources Department., • Maintains and posts work schedules and adjusts assignments based on availability of staff, the abilities of specific staff members, and the particular requirements of the resident(s)., • Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary., • Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff., • Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance’s strengths and weaknesses, suggestions for improvement, and follow-up as appropriate., • Supervises staff in appropriate reactions to emergency or crisis situations., • May attend centralized training programs designed to “train-the-trainer.”, • Responds to work related questions, problems, and complaints from staff., • Ensures that shift has attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment and informing the Director of Residential Services and the Human Resources Department., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages of the orientation of new personnel and the sponsorship program., • Ensures that all Federal and State health and safety standards are met, deficiencies are handled according to agency policy., • Ensures that the performance of various housekeeping duties to provide a clean, neat, and safe environment are met., • Initiates requests to repair/replace worn furnishings, floor coverings, etc.; alerts the Director of Residential Services of any major structural problems., • Conducts and records health and safety drills., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property to the Residence Manager. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged., • Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of resident rooms to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to residents., • Develops a residence mission statement that supports the division and agency mission statements., • Maybe directed to coordinate with the Quality Management Department and the Administration Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement., • Educates staff in the benefits of resident and family involvement, levels of resident and family involvement, types of resident and family involvement, nature of resident and family involvement, and issues of working with the resident and family., • Develops a resident strategy for working with residents and families and develops activities that foster residence-resident and family cooperation and coordination., • Promotes Mental Retardation programs in local communities., • Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long-range plans for mental retardation program development., • May be responsible for facility maintenance and reports needed repairs to the Director of Facility Maintenance., • Knowledge of the policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled., • Knowledge of active treatment programs as they related to the developmentally disabled., • Knowledge of sound supervisory practices; ability to lead a multi-disciplinary staff of professionals and paraprofessionals and make decisions quickly in a variety of situations., • Knowledge of the characteristics of the mentally retarded and developmentally disabled; knowledge of active treatment and individual program plans., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and residents., • High School Diploma or GED plus 3 years of experience providing direct services to people with IDD, that includes supervisory experience. Bachelors or Associates in Human Services may be substituted for up to 2 years of general experience. AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS Driver’s License.

Job Description Essential Job Functions Assists in Providing Clinical Services: • Based on a written treatment plan received from the Interdisciplinary Treatment Team (ITT), identifies those aspects, which can be integrated into residence activities., • Provides clinical oversight of implementation of all phases of residents' treatment plans. Assigns staff to implement services., • Observes the delivery of services to assess reaction/progress and to evaluate the quality of the service. Discusses results with staff and makes any modification deemed necessary (if appropriate) or presents recommendations to the ITT., • Discusses with other managers any incidents or circumstances which could be taken into consideration in planning and carrying out activities., • Informs staff to the types of clinical services and recreational activities available., • Reviews crisis intervention of residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident, and staff-actions during a crisis., • Informs staff of community resources and ensures that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance for residents., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits within the deadline established by the Human Resources Department., • Maintains and posts work schedules and adjusts assignments based on availability of staff, the abilities of specific staff members, and the particular requirements of the resident(s)., • Instructs mangers and/or staff on the specific tasks to be performed and provides written guidelines if necessary., • Periodically meets with staff individually and/or as a group to discuss observations, deficiencies, new techniques, administrative matters, and circumstances that might have a bearing on the effective and efficient functioning of the staff., • Evaluates staff competencies and deficiencies; meets with subordinates on an individual basis to discuss their job performance’s strengths and weaknesses, suggestions for improvement, and follow-up as appropriate., • Supervises staff in appropriate reactions to emergency or crisis situations., • May attend centralized training programs designed to “train-the-trainer.”, • Responds to work related questions, problems, and complaints from staff., • Ensures that shift has attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment and informing the Director of Residential Services and the Human Resources Department., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages of the orientation of new personnel and the sponsorship program., • Ensures that all Federal and State health and safety standards are met, deficiencies are handled according to agency policy., • Ensures that the performance of various housekeeping duties to provide a clean, neat, and safe environment are met., • Initiates requests to repair/replace worn furnishings, floor coverings, etc.; alerts the Director of Residential Services of any major structural problems., • Conducts and records health and safety drills., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property to the Residence Manager. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged., • Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of resident rooms to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to residents., • Develops a residence mission statement that supports the division and agency mission statements., • Maybe directed to coordinate with the Quality Management Department and the Administration Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and recommends action that needed for improvement., • Educates staff in the benefits of resident and family involvement, levels of resident and family involvement, types of resident and family involvement, nature of resident and family involvement, and issues of working with the resident and family., • Develops a resident strategy for working with residents and families and develops activities that foster residence-resident and family cooperation and coordination., • Promotes Mental Retardation programs in local communities., • Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long-range plans for mental retardation program development., • May be responsible for facility maintenance and reports needed repairs to the Director of Facility Maintenance., • Knowledge of the policies and procedures of OPWDD, as well as state and federal regulations as they apply to the care and treatment of the developmentally disabled., • Knowledge of active treatment programs as they related to the developmentally disabled., • Knowledge of sound supervisory practices; ability to lead a multi-disciplinary staff of professionals and paraprofessionals and make decisions quickly in a variety of situations., • Knowledge of the characteristics of the mentally retarded and developmentally disabled; knowledge of active treatment and individual program plans., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and residents., • High School Diploma or GED plus 3 years of experience providing direct services to people with IDD, that includes supervisory experience. Bachelors or Associates in Human Services may be substituted for up to 2 years of general experience. AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS Driver’s License.

Job Description JOB SUMMARY The Program Director is responsible for the overall operation of the residence and for the coordination of all therapeutic services provided through the residence to children and families. This management position exists in the Child and Family Services Division. Directs the administration of residential mental health services within the authority of Executive Management. Responsible for personnel management, fiscal operations, inventory management, recipient services, safety and welfare of recipients, hiring and training of personnel, directing and coordinating the activities of the staff, and administration of the program. Establishes clinical procedures and policies for recipients and ensures that program operations meet or exceed agency and regulatory guidelines. Ensures adherence to program philosophy and regulations. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans to address issues of mental illness and substance abuse., • Provides clinical oversight of symptom assessment and rehabilitative services provided by the staff to consumers/residents to ensure the quality and that services meet or exceed regulatory guidelines. Monitors counseling performed by staff either individually with a consumer/resident or in groups to evaluate the quality of the service., • Ensure staff is obtaining information, such as medical, psychological, and social factors contributing to the individual's situation, and that the staff is evaluating the consumer's/resident's capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress notes. Responsible for the accuracy of data entered into a computer database or manual records., • Informs staff to the types of clinical services, recreational activities, and ICL programs available., • Reviews crisis assessment of consumers/residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual consumer/resident, and staff-actions during a crisis situation., • Informs staff of community resources and ensures that staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident., • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department., • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance., • Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions., • Conducts staff supervision in accordance with agency and division policy., • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed., • Reviews authorized staff positions and personnel budget, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommend changes to authorized staffing patterns and personnel budget., • Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages the orientation of new personnel and the sponsorship program., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of consumer/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to consumers/residents., • Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Manages resident/consumer funds program. Develops internal money management procedures., • Educates staff in the benefits of consumer and family involvement, levels of consumer and family involvement, types of consumers and family involvement, nature of consumer and family involvement, and issues of working with consumers and families., • Develops a program strategy for working with consumers and families and develops activities that foster program-consumer and family cooperation and coordination., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with locally elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development. Conducts Investigations: Conducts internal investigations of untoward incidents as directed by Quality Assurance or Human Resources in accordance with agency policy. General: Willingness and ability to use ICL supplied communication tools (e.g. computers, beepers, telephone, fax, etc.) regularly in the course of conducting business. Compliance with attendance rules and the ability to work on a regular schedule and has on-call responsibilities. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Work with onsite Property Management staff relating to lease file compliance., • Assist property management with Low-Income Housing Tax Credit (LIHTC) paperwork for all new referrals and annual recertifications- certify all applicants for qualifying restrictions., • Performs other job-related duties as assigned., • Perform other related duties that may be assigned. RELATIONSHIP WITH OTHERS: This is a management position that reports to a Cluster Director or Executive Director of a Division depending on the internal organizational structure of the Division. Required to coordinate activities within the divisional cluster and with departments in the Administration Division. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES • Committed to active promotion of ICL values and goals., • Knowledge of mental health legislation and the ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources which includes money, material, time, and people., • Ability to form teams to accomplish tasks., • Serves as a role model to staff and consumers/residents., • College level problem solving ability. Master’s degree in social work, Psychology, or other human services field with five years of professional mental health experience working with children and adolescents with serious emotional disturbances and their families, including one year in an administrative or supervisory capacity. Must meet the qualifications for a Qualified Mental Health Staff (QMHS) as stated in Part 593 of the OMH regulations.

Job Description:\n\n Job title: Security Guard Reports to: Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).CPR/ First Aid CertificationAnnual 8 Hr certification Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers

Job Description$70,000 to $73,000 per annum The Security Department of The New Jewish Home is seeking a full time Security Supervisor to join our team! Job Summary: Under the Direction of the Director of Safety and Security, oversees and monitors the day to day security department operations. Assist in monitoring and maintain the Environment of Care facility wide rounds. Reports To: The Director of Safety ad Security Duties and Responsibilities: • Provides leadership and guidance to department personnel., • Supervises a\ll shift operations, • Reviews reports and follow up on necessary investigations, • Orientates and in services all staff on all shifts, • Assist the Director in completing performance evaluations, • Maintain staff schedules, • Maintains department equipment i.e, radios and staff uniforms, • Ability to conduct and effectively document regulatory required Fire Drill Exercises., • Ability to maintain the Resident Wander Guard Elopement Prevention Program., • Ability to satisfactorily interact with the adult and elderly population, • Must have good interpersonal skills, with good verbal and written communication skills., • Requires the ability to function without supervision., • High School Diploma, • College Degree Preferred, • Five years Security experience, • Five years Supervisory experience’, • Must Maintain NYS Security Guard License, • Must be able to reach, bend, walk, push, pull, and lift up to 30lbs throughout the shift., • Ability to use Safety/Security equipment including but not limited to Video Surveillance Systems, Visitor Management Systems, Basic Computer comprehension, and Fire Extinguishers., • Ability to be called upon 24/7 when necessary, via NJH cell phone Specialized Skills and Competencies: • Ability to conduct and effectively document regulatory required Fire Drill Exercises., • Ability to maintain the Resident Wander Guard Elopement Prevention Program., • Ability to satisfactorily interact with the adult and elderly population, • Must have good interpersonal skills, with good verbal and written communication skills., • Requires the ability to function without supervision., • High School Diploma, • College Degree Preferred, • Five years Security experience, • Five years Supervisory experience’, • Must Maintain NYS Security Guard License, • Must be able to reach, bend, walk, push, pull, and lift up to 30lbs throughout the shift., • Ability to use Safety/Security equipment including but not limited to Video Surveillance Systems, Visitor Management Systems, Basic Computer comprehension, and Fire Extinguishers., • Ability to be called upon 24/7 when necessary, via NJH cell phone

Job Description dWELL is an affirming recovery housing on a mission to support young adults on their transition to independence with residences and a community based approach that supports growth and healing. Since 2020, we have supported young adults with our personalized and foundational skills-based approach to help young adults pursue their individual life goals. We are seeking a hands-on, detail driven HR Generalist who will provide daily support to the dWELL Recovery Program Director and assist with all aspects of HR. The role will support all human resources activities including recruiting, performance management, employee termination tasks, employee engagement, and the year-end processes, and all other HR duties as assigned. What You Will Do: • Partner with staff and leadership to build an inclusive, supportive, and high-engagement workplace culture., • Manage the full employee lifecycle by leading recruiting, onboarding, and offboarding processes with a focus on candidate and employee experience., • Ensure HR operations run seamlessly by maintaining compliance, handling sensitive employee matters with discretion, and safeguarding all HR data., • Serve as the first point of contact for employee questions related to policies, benefits, time off, and HR processes., • Support performance management, progressive discipline, and year-end review processes, ensuring documentation and communication are clear and consistent., • Maintain accurate and up-to-date employee records, personnel files, and HRIS data., • Assist with benefits administration and leaves of absence, ensuring employees are supported through every stage., • Collaborate with the HR Director on employee relations, conflict resolution, and investigations as needed., • 3 or more years of related HR experience preferred., • Recruiting experience is required., • Ability to build and develop relationships and collaborate effectively., • Business acumen and proficient Human Resources knowledge., • Strong communication skills (verbal and written) and interpersonal skills (approachable and engaging)., • Exceptional intuition, sensitivity, listening and problem-solving skills., • Strong organizational and time management skills. Work effectively with limited supervision., • Detail-oriented, • Knowledge of HRIS systems and ADP is preferred, • SHRM certification preferred, • Competitive Salary Range of $75,000 - $85,000., • Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years, • Flexible PTO - for a team that’s rested, recharged and feeling their best, • Hands-on, creative, team-based work environment in the heart of New York City, • We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team. Powered by JazzHR v3zb56pqiC

Job Description POSITION: Dean of Students REPORTS TO: Executive Vice President, Chief Operating Officer, and Chief Student Affairs Officer STATUS: Full-time, Exempt RANGE: $170,000 to $190,000 Founded in 1901, Brooklyn Law School is a distinguished, independent law school located in Downtown Brooklyn, New York. The Law School is searching for a Dean of Students to join our team. The Law School’s size, vibrant employee and student population, and commitment to training the next generation of lawyers and promoting social justice, will offer a candidate the opportunity to develop and diversify practical skills and participate firsthand in operating a successful educational institution. Reporting to the Executive Vice President, Chief Operating Officer, and Chief Student Affairs Officer, the Dean of Students will play a vital role in fostering an inclusive, supportive, and academically rigorous environment that encourages student success and well-being. The ideal candidate will have experience in law school or higher education student affairs, be passionate about supporting law students, developing and implementing sensible and rigorous academic policies, have substantial experience or familiarity with the legal profession, and fostering an inclusive and engaging learning environment. Responsibilities include: • Developing and implementing a student engagement and support strategy to create and facilitate an environment in which students can thrive and succeed while in law school, preparing for post-graduate success., • Leading institutional response to student crises., • Managing the Student Affairs department, guiding a team of professionals in overseeing a wide array of matters involving student organizations, diversity and inclusion, academic progress and policies, wellness, and housing., • Maintaining an annual budget and providing a supportive environment for students from the moment of their acceptance to law school through their graduation and study for the bar examination., • Collaborating with Law School faculty as well as numerous departments, including Academic Success, Operations, Career Services, Alumni Affairs, Campus Safety and Equal Opportunity and Title IX., • Supervising the Director of Residence Life, whose responsibility is to oversee student housing and residential life to create a safe, structured, and nurturing environment for both academic and social development., • Supervising the Director of Student Life, whose responsibility is to create and oversee student programming, including clubs, activities, and student leadership opportunities, and budgets pertaining to those programs., • Supervising the Director of Accessibility, Equal Opportunity, and Title IX Coordinator, whose responsibility it is to oversee accommodations, equal opportunity education, training, assessment, and investigations, and Title IX compliance, education, training, assessment, and investigations., • In consultation with the Registrar’s Office and the Academic Success team, assisting students in academic planning and the provision of academic support and counseling throughout exam periods, after students receive grades, and as needed throughout the year., • Managing student conduct matters, providing guidance and expertise on student rights and responsibilities, the student disciplinary process, and alternative dispute resolution. Implementing the school’s attendance policy and facilitating decision-making regarding withdrawals and leaves of absence, as needed., • Providing strategic advice to senior leadership regarding student needs and perspectives., • Additional responsibilities, such as assisting with Orientation, Exam Period, Commencement, and all major school activities., • Providing advice, support, and communication as needed to students in the wake of personal tragedies and major events and emergencies., • Communicating with the student body on a regular basis and in response to unexpected situations., • At least ten years’ experience working in student affairs in a higher education setting, ideally as a Dean or Associate Dean of Students. Law school experience is strongly preferred., • Bachelor of Arts or Science and an advanced degree in law, education, counseling or related field. Law degree preferred., • Demonstrated ability to relate to and support students from diverse backgrounds, including racial, socio-economic, religious, and LGBTQ+ diversity., • Exceptional communication skills, particularly with student organizations and the student body as a whole., • Strong organizational skills, including the ability to manage and motivate a team of direct reports and to oversee budgets., • Experience in developing and providing programming for students in matters pertaining to academic, personal, and professional success and personal well-being., • The role requires regular interaction with students, faculty, staff, and other administrative departments. Fostering a collaborative and inclusive atmosphere., • The Dean of Students position is primarily on campus due to the hands-on nature of the role. Affirmative Action/EEO statement: It is the policy of Brooklyn Law School to be impartial in the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, natural origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation or preferences or any other legally protected status. Please include a cover letter with your application materials.

Job DescriptionCompany Description AHRC New York City is a family governed organization that envisions a socially just world where the power of difference is embraced. We advocate for people who are neurodiverse to lead full and equitable lives. Generosity guides us as we honor our legacy and continuously grow through a culture where curiosity, creativity, and optimism are valued and celebrated. Job Description AHRC New York City is seeking a Residential Coordinator (RC) to oversee their ICF residence in the Bronx. The Residential Coordinator directs and coordinates the continuous operation of all residential management systems and the individualized program planning process within a designated region. The RC supervises and trains managers and regional staff in the implementation of management systems. The RC will also coordinate the activities of the interdisciplinary team within their designated region and conduct periodic reviews of all management systems for the assistant director and directly managing facilities/programs during periods of vacancy or absence of regularly assigned managers. Salary: $68,000 - $72,000 per year plus a very generous and comprehensive Benefit package. See Benefit information below. ESSENTIAL RESPONSIBILITIES • Directly supervise non-nursing clinical and consultant team members with the assigned region. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Ensure ongoing compliance and quality assurance with State and Federal regulations applicable to the operation of all facilities and programs to which he/she is assigned. Ensure that programmatic needs are met through the coordination and supervision of the interdisciplinary team process. Ensure the coordination of services for individuals being serviced under the Home and Community Based Services Waiver. Oversee the quality and ensures the provision of training in all areas for staff under his/her jurisdiction as per departmental policy. Reviews and provides training and support in the administration of management systems and procedures, SCIP techniques and related behavior management areas; the interdisciplinary process; documentation systems for all program models; individualized habilitation programs for all program participants within the region and all other mandated training areas. Provide managerial oversight and coverage during times of vacancy or absence of regular management staff, as assigned by the assistant director. Provide supervision and direction to non-medical clinical and consultant staff, and/or ensures the coordination of all medical clinical and consultant staff, assigned to the facilities under his/her jurisdiction. Interprets Agency and Departmental policies, procedures and safety regulations for all staff under his/her jurisdiction. Initiates or suggests plans to motivate staff to achieve program goals. Regularly performs activities of staff supervised. Assists in the development of new residential facilities, including physical plant, admission/discharge and setting up administrative systems. Conduct investigations for personnel and program participant related issues within his/her region. Qualifications *Bachelor’s degree required...Master’s degree preferred in Special Education, or related health care field preferred. • At least two years experience in a management/supervisory position of a Residential group home., • Must be knowledgeable in the field of OPWDD and possess a good understanding of OPWDD regulations. *Must be qualified the perform the QIDP job duties.. *Ability to deal tactfully with personnel, residents, family members, visitors, government agencies and the general public. • Must possess the ability to make independent decisions and handle stressful situations when circumstances warrant such action., • Must have valid Tri-State or New York State driver's license for more than one year, in good standing. Additional Information Benefits • Low cost, quality Medical Insurance, • 403(b), • 403(b) matching, • Dental insurance, • Employee discount, • Health insurance, • Health savings account, • Life insurance, • Paid time off (sick, personal & vacation), • Referral program, • Tuition reimbursement

Job Description Shift Supervisor The Shift Supervisor is responsible for ensuring that the shelter is appropriately staffed so that all residents, staff, and visitors are safe and secure during the assigned shift. The Shift Supervisor is also responsible for ensuring that the residents observe house rules and follow safety and security procedures. Responsibilities · Assist in the initial intake process in partnership with the Residential Aides. · Assist clients with becoming familiar with the shelter and identifying clients with immediate service needs. · Conduct patrols of the building's interior/exterior and perimeter and reports observations to Security Manager. · Coordinate and conduct fire drills and emergency evacuations. Conduct roll call and roll call training as scheduled. · Gather information requested for confidential investigations involving Residential Aides and Security Guards. · Supervise, coach, and train Residential Aides and Security Guards. · Complete performance evaluations for Residential Aides and Security Guards. · Manage crises, inform the appropriate staff of actions, and provide follow-up. · Routinely investigate all H.O.G.A.R.'s incidents, prepare incident reports, and provide appropriate information to the Program Director. · Continuously observe all residents and develop the ability to recognize signs of substance abuse, child abuse, and criminal activity, and immediately advise the appropriate staff. · Acquire an understanding of building features and potential problems. · Review the daily logbook, school attendance, and visitor and resident sign-in logs. · Patrol the shelter and maintain standing posts as needed. · Conduct vertical patrols and report findings to the Security Manager. · Visit multiple units and report incidents to the Security Manager and the Program Director. · Attending program and agency staff meetings, house meetings, case conferences, and training sessions. · Perform computerized client intakes and other reports on the D.H.S. database. · Perform other related duties as assigned. Essential Functions · Must be able to observe CCTV cameras visually. · Must be able to ascend/descend stairs in an 8-story building. · Must be able to stand and sit for long periods. · Must be able to lift and use a fire extinguisher. Qualifications · Commitment to H.O.G.A.R.'s mission, vision, and values. · A high school diploma or G.E.D. requires some post-high school education or training, which is a plus. · Two to three (2-3) years of experience in social services or a residential setting. · One to two (1-2) years of supervisory experience. · Valid N.Y.S. Security Guard License. · Valid N.Y.S. Fire Safety License / F80 or F58. · Maintain an updated certification in First Aid/C.P.R. · Must be able to make clear decisions and handle situations reasonably. · Must meet New York State Mandated Reporter training. · Must interact effectively with the Win staff and client population. · Must be able to work well under pressure and during stressful situations. · Must be familiar with CCTV systems. · Must be able to work effectively in a team environment. · Must be willing and able to remain at post beyond regularly scheduled hours for appropriate relief, if necessary. · Must work nights, weekends, and holidays as planned. · Must communicate effectively in English (verbally and in writing). · Bilingual - English/Spanish a plus. Required Time on Project · 3 FTE Shift Supervisor · 35 hours weekly (including Saturdays, Sundays, and Holidays) · On call 24/07

Job Description Title: Shift Supervisor Location: TBD Pay Range: $24.72 per hour (effectively $45,000 per year) FLSA Classification: Full-time (35 hours), Non-exempt Role Summary: The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards, ensuring a safe environment for both employees and clients. Primary Job Responsibilities/Duties: The Shift Supervisor is responsible for, but not limited to: • Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident, • Examine all items entering the facility to ensure client and staff safety, • Provide crisis prevention and intervention as needed, • Record incidents and residents’ grievances appropriate in log book and on incident report, • Maintain ongoing communication with all department supervisors concerning social services issues, • Manage entry logs to ensure all persons entering the facility are recorded and accounted for, • Inspect all cleaning and service chores assigned to program aides to ensure completion, • Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency, • Assist clients with questions and resolving any issue as they may arise, • Monitor video surveillance of all areas of the facility, • Adhere to safety, health, and fire hazard guidelines; policies and procedures, • Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel, • Work diplomatically to solve issues that may arise, • Provide coverage when necessary, • May be required to work evenings, weekends and holidays as needed, • Perform all other required duties to ensure the facility is running efficiently Physical Requirements: • Ability to stand or walk constantly (for up to an entire shift) on various surface, • Ability to climb stairs occasionally during shift, • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 40 pounds. Work Environment / Schedule Requirements: • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification., • Minimum High School Diploma / GED, • Ability to establish and maintain professional boundaries in working with clients, • General knowledge of working in a residential facility preferred, • Knowledge of HIPPA guidelines and standards, • Strong written and verbal communication skills, • Excellent problem-solving and analytical skills, • Commitment to excellence and high standards, • Good judgment with the ability to make timely and sound decisions, • Ability to assess emergency situations and respond effectively, • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements: Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job Description Reviv in New York, NY is looking for one registered nurse to join our 15 person strong team. We are located on 1140 Broadway Suite 804. We are opening a new clinic at Lenox Hill. Pay is based on shift status plus tips on every shift ! Per diem is one shift per week $32/hr plus tips(Tips can average up to an additional $6-9/hour) Part time is two shifts per week $34 plus tips(Tips can average up to an additional $6-9/hour) FT is 4 shifts per week at a salary rate of $6000/month plus 80 hrs pto and benefits plus tips(Tips can average up to an additional $6-9/hour). Nurse The REVIV nurse will promote and deliver REVIV preventative health services and solutions to patients. These services and solutions include medical diagnostic investigations, administration of vaccinations, preparation and administration of REVIV IV and IM therapies and collection of genetic material in both a clinic and remote (concierge) setting. The nurse will be required to educate patients, imparting his/her knowledge of basic concepts in preventative health and REVIV’s available solutions and strategies to enable them to make informed decisions with regards to optimizing and protecting their health. Key Clinical Skills: · To possess excellent vascular access/cannulation skills · To demonstrate competence in the mixing of IV medication/infusions · To demonstrate competence in the administration of IM injections, including vaccination · To work within their capabilities and escalate any concerns to the Clinic Managers or Medical Director · To demonstrate competence in phlebotomy · To demonstrate competence of taking oral swab samples for genetic analysis · To keep up to date on the gold standard practices and new advances and developments in the scientific fields of preventative health and IV therapy · To accurately and fully maintain a patient record on the REVIV EMR system · To adhere to all health and safety policies within the clinical setting · To ensure Infection control policy is implemented and adhered too · To ensure all clinical waste is disposed as per policy · To report and escalate any clinical near misses or adverse events to Clinic Manager and Medical Director · To provide all clinical services in a concierge setting, including but not limited to homes, hotels and commercial properties · To adhere to Patient Confidentiality and data protection policy · To follow Emergency protocols in the event of an adverse reaction · To adhere to REVIV uniform policy for clinical staff members Customer Service Skills · To complete REVIV script with each patient to determine their health goals and formulate and communicate a preventative health plan appropriate to their needs and goal · To manage the REVIV patient journey from arrival to discharge; this includes both medical and customer service skills · To implement and embrace the REVIV brand guidelines · To manage the REVIV bookings process using the REVIV EMR system · To receive and answer telephone calls from REVIV patients Team working · To work as an effective REVIV team member · To implement REVIV ‘s Values of respect and integrity · To develop and maintain professional relationships with all REVIV employees · To act as a clinical professional role model · To support and shadow new REVIV employees as part of the REVIV induction program · To communicate effectively using all company and individual communications Financial Reporting · To complete all necessary financial data on the Electronic Medical Record/POS System · To complete daily reconciliation process for cash and card payments · To report any financial anomalies to Clinic Manager · To provide receipts for all corporate expenditure Medication Procedures · To ensure management of Pharmaceutical Policy is adhered to at all times · To ensure stock takes are completed in line with clinic policy · To liaise with REVIV Supply and Distribution Manager to ensure stock does not fall below agreed baseline · To report any stock discrepancies to the Clinic Manager Continuing Professional Development · To maintain their CME in line with their specific professional regulated body · To ensure all training is completed on REVIV Academy · To participate in 1 to 1 meetings and personal development reviews · To attend training course as and when required General Responsibilities · To be a Key Holder for the identified REVIV location and to ensure the security of the clinic is maintained during opening hours and opening and closing of the clinic · To work at our community-based clinic · To be flexible where possible to ensure we can be responsive and accommodate patient appointments · To travel to and perform REVIV services at house/in-room concierge calls using the most cost effective and efficient method · To carry out any other duties or tasks as required by your line manager · To work on a flexible schedule committing to minimum 2 shifts weekly Requirements · Must have an active in-state RN license · Minimum of 2 years of phlebotomy experience · Must be able to commit to minimum of 2-4 shifts weekly (PT or FT Monday through Friday availability) · Must possess excellent IV skills Pay is based on shift status plus tips ! Per diem is one shift per week $32/hr plus tips Part time is two shifts per week $34 plus tips FT is 4 shifts per week at a salary rate of $6000/month plus 80 hrs pto and benefits. We are looking forward to reading your application.

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW Under the supervision of the Program Director, provide clinical oversight for staff and clients consistent with maximizing service delivery to the clients served. The position requires an individual who consistently works to achieve both personal and work-unit goals; effectively extends cooperative efforts beyond the confines of the department or discipline; interacts/deals effectively with others even in adverse conditions; is willing to go the extra mile to meet the needs and expectations of individuals, families and communities; is genuine passionate, professional, transparent and responsible. The Clinical Supervisor must have excellent customer service skills and able to develop internal and external resources and customer relationships. Nurture partnerships, inspire others, and engender trust. KEY ESSENTIAL FUNCTIONS • Coordinates clinical and counseling services for the program., • Supervises counselors and as needed, other program staff., • Completes employee evaluations and performance improvement plans., • Reports all grievances and incidents to the Program Director and assists with investigations and completes all required documentation., • Performs regular chart audits, conducts quality assurance, and reports performance improvement data and trends to the Program Director., • Develops and maintains client clinical groups and activities schedules., • Assists staff with client diagnosis, treatment planning decisions, and counseling approaches., • Assists Program Director, Psychiatric Nurse Practitioner, and mental health staff with the coordination of mental health services., • Facilitates weekly team meetings and case conferences., • Ensures qualitative, accurate, and timely documentation., • Participates in clinical and administrative team meetings., • Participates in utilization review and quality assurance activities., • Assists with manager on call responsibilities in the evening and weekends as needed., • Works collaboratively with treatment team to ensure comprehensive service plans and evaluations are completed, with quality, in a timely manner., • Works collaboratively with outreach team to identify and screen referrals for admission, • Holds a small caseload as needed to support the clinical team, • Runs groups as needed to support clinical needs of the program., • LMSW/LMHC/LMFT or eligible for licensing, or CASAC or other equivalent license with supervisory clinical experience., • Qualified Health Professional (QHP) required, • 3+ years of prior clinical experience in substance use disorder treatment setting., • Demonstrate skills in strength-based, person-centered, and trauma-informed care., • Basic computer skills for word processing and spreadsheet use, • Effective communication skills, • Strong follow-up skills required, • Ability to work in and be sensitive to a culturally diverse environment, • Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality., • Must hold Clinical foundations I and II training certificates Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

For office-based, Research & Development, and remote positions, proof of COVID-19 vaccination is required to be eligible for employment. It leads the dynamic Food Service market across its categories and has ambitious growth objectives, marketing a range of professional food and beverage produ

Strong computer skills, with an emphasis in Microsoft Office, specifically Excel. Karen Pearse Global Direct), a company with over 30 years of expertise in the. Proficient in AutoCad & reading architectural drawings and trade shop drawings.

Serve as a champion in times of change management and work with Director to identify ways to improve policies and practices Other duties as assigned by supervisor Nursing Care and Veterinary Support (30%) Using fear free techniques, handle and restrain animals for medical procedures applying the lea

Clinical Director of Outpatient/Ambulatory Operations. Develops, reviews, and revises policy in accordance with regulatory and professional standards of care. Fosters a culture of collaboration across practices and programs to promote constructive dialogue and alignment of divisional/departmental an

Serve as a champion in times of change management and work with Director to identify ways to improve policies and practices Other duties as assigned by supervisor Nursing Care and Veterinary Support (30%) Using fear free techniques, handle and restrain animals for medical procedures applying the lea

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, terminatio

If you are passionate about construction and enjoy working in a fast-paced environment, we want to hear from you! Daily Responsibilities: Manage construction projects from start to finish Review and interpret blueprints Oversee HVAC installations Coordinate with subcontractors and clients Required S

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, terminatio

Analyzes customers service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers concerns while maintaining profitability. One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, terminatio

Analyzes customers’ service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers’ concerns while maintaining profitability. One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of aut

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Perform clean up exercises to improve the assignment of general ledger codes for non- labor expenditures, across People responsibility centers (example: remove duplication of office supplies, travel, outside training category expenses & accounts across various R/C's, consolidate budget account acros

Reporting to the Executive Director of Building Services and Capital Planning, the Associate Director of Facilities Maintenance and Operations provides operational, administrative, and compliance support for planning, coordinating, and implementing repairs, maintenance and renovation projects. This

Ideally, a minimum of 5 years of dedicated high-end facilities operations supporting both top-tier office settings and 24/7 mission-critical settings. Leading organization looking to hire a Senior Director of Facilities Operations. Director of Facilities Ops will include, among others:.

We're seeking an experienced, strategic, and people-centered Director of People Operations to lead our People function in the U. Oversee and enhance all aspects of the employee lifecycle, from recruitment to offboarding. Since its launch in October 2016, Upfluence has yielded a monthly double-digit

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Reporting to the EVP of Operations, this role bridges Operations, Production, C

A leading blockchain development company in New York is seeking a Technical Product Manager to drive the strategy and execution of the AvaCloud product suite. Ideal candidates will have product management experience and a strong knowledge of blockchain technologies.

A premier micromobility service provider in New York City is seeking an experienced Director of Operations to lead and enhance all aspects of bike share fleet management. This position offers opportunities for professional growth and comprehensive benefits package.

Reporting directly to the Deputy Commissioner of Enforcement Operations, with wide latitude for the exercise of independent judgment, action and decision-making, the Executive Director (Administrative Director of Social Services, NM II) provides senior management oversight and direction for OCSS' Ad

Communicate and collaborate daily with Head of Operations, Head of Training, Head of Purchasing, Plant Manager, and Director of Finance to acquire and apply company data, insights, and systems. This position will work closely with our Head of Operations, Head of Training, Head of Purchasing, Plant M

Manages complex project teams with resources in multiple country locations comprised of a spectrum of skillsets including System Analysts, Developers and Software Quality Analysts. Able to make difficult decisions which address key project issues, considering the impact and implications on other par

Expertise in all Microsoft Office tools, especially Power Point, Excel, and Microsoft Project. Technically project manage several management initiatives, including: integration of systems as part of Brokerage mergers/acquisitions. Proven ability to manage delivery/execution of a wide range of tasks

This will be an in office full time role in our SoHo NYC office along with the expectation for frequent travel to client events across the country along with internationally from time to time. Proficiency in scheduling software and project management tools. The selected candidate will oversee produc

New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Our providers are highly skilled professionals with outstanding credentials who deliver the highest level of quality healthcare to patients throu

Develops, reviews, and revises policy in accordance with regulatory and professional standards of care. Awareness of organizational policies, healthcare laws, and professional standards relevant to nursing and ambulatory care. Monitors levels of quality of service as measured by satisfaction surveys

Experience rolling out new software or systems to teams of 50+ users. This role is responsible for translating C-suite product vision into clear requirements, ensuring exceptional product quality through rigorous QA, and continuously improving user journeys across internal tools and customer-facing

The role sits within our Client Delivery function and will report into the Director of Professional Services or Chief Customer Officer, depending on team structure. Profitability of assigned implementation projects. On behalf of our fast growing Fintech SAAS client based in the US, we are recruiting

As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Participate in product roadmap conversations as the voice of the customer. Com

This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, terminatio

The Regional Manager of Operations is responsible for managing relationships within active facilities and clients in the Brooklyn, Staten Island & Queens areas, as well as tracking the productivity and effectiveness of assigned providers. Develop new business opportunities by establishing facility c