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Position Overview The Assistant Store Leader of Operations leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. You will provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Operations Leaders drive excellence through increasing sales, finding operational efficiencies, and developing top talent within their team. People • Fosters a guest-focused team environment through driving volume and anticipating guest needs, • Achieves excellent guest service by role-modeling company service standards, • Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention, • Holds self and associates accountable for achievement of financial results and performance standards, • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines, • Empowers and involves associates in decision-making processes, • Receives feedback and fosters dialog around solutions, • Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results, • Fosters team commitment through support, relationship building, and recognizing individual contributions, • Leads by managing through change and adversity, • Makes recommendations on hiring, promotions, and terminations of team members based on performance Process • Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals., • Engages our guests and make their shopping experience exceptional!, • Co-Leads floor sets/refresh management, • Makes recommendations on hiring, promotions, and terminations of team members based on performance, • Manages and oversee scheduling, • Manages back of house organization, • Manages shipment and product prep process (steaming, hanging etc.), • Plans and manages merchandise markdown process, • Manages supply orders, maintenance & cleaning, • Manages Inventory/Damages, • Audits and manage banking & loss prevention systems, • Trains new associates on operational processes, • Co-manages payroll and responsible for store’s financial performance, • Responsible for decisions regarding store operations and planning, • Controls workflow through successful planning and delegation, • Executes task directives within designated time frames, • Completes opening/closing procedures, • Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets, • Communicates effectively with executive team., • Must be able to lift & carry heavy boxes (up to 30 lbs) Presentation • Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales, • Interprets Home Office communication through Store Leader / District Leader partnership, • Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment., • Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team, • Communicates performance observations and offers feedback to the District Leader Qualifications • 1 year Retail Management, • Bachelor’s Degree preferred, • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: • #73 in Fortune 100 Best Companies to Work For® 2023, • #4 in Fortune Best Workplaces in Retail™ 2022, • #93 in Best Workplaces for Millennials™ 2023, • #34 in Fortune Best Workplaces for Women™ 2022

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene. Role Overview: As a member of the Cheese Department, the Cheese Counter Associate takes pride in having a vast knowledge of our cheese products. They will deliver exceptional guest service, be responsible for display items for the department, monitor waste, and be a strong team player. Responsibilities & Duties: • Help department to maximize sales by providing exceptional guest service., • Ability to increase sales by upselling, and suggestively selling products to every guest., • Responsible for product rotation, facing, restocking, product displays., • Clean and maintain department equipment (cutting boards, scales, cheese knives, etc.)., • Basic knife handling skills, • Cut, wrap, and clean various types of cheeses., • Adhere to all DOH, DOA and OSHA standards., • Keep records of temperatures and record inventory of products to determine what needs to be ordered and replenished., • Follow, maintain and perform safety and sanitation procedures; throughout all shifts., • Communicate effectively with peers and management., • Always maintain professionalism and treat everyone with respect and courtesy., • Must always be guest focus and forward facing. Minimum Requirements: • Minimum of 1 year in experience in a grocery store environment., • Exceptional guest service, • Must have a general knowledge of cheese and dairy products., • Some knowledge of tastings and pairings, • Flexible schedule including nights, weekends and holidays., • Perform physical requirements of job including standing during scheduled hours, kneeling, stooping, using stairs, lifting, push and pull items of usually 20-50 pounds., • Ability to work in a temperature-controlled environment., • Basic knife handling skills, this may include the use of a deli slicer., • Food safety and sanitation knowledge., • Ability to show initiative, work with limited supervision, and are self-motivated., • Be brand ambassador for Citarella., • Excellent interpersonal communication and organizational skills. IN RETURN, WE OFFER! Competitive Wages, Medical/Dental/Vision /life insurance benefits, Flexible Spending Accounts, Employee Discounts, Paid Time Off, 401k Retirement Savings Plan with Company Match! At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. EOE/M/F/V/D