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Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role As a Care Admin Specialist, you will play a crucial role in supporting the operations of our organization by ensuring the accuracy and completeness of patient data, facilitating the transfer of information between systems, and providing administrative support to the admissions and clinical teams. Your role will be pivotal in ensuring the accuracy, integrity, and efficiency of our data processes, supporting various departments across the organization in delivering exceptional care and service. Success will be measured by the productivity and performance of your daily tasks as well as your ability to prioritize completion of high-priority tasks. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Data Review and Transfer:, • Review and transfer patient data accurately and efficiently between Salesforce and medical records systems. Ensure that all information is entered correctly and in compliance with established protocols and standards., • Patient Chart Maintenance:, • Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements., • Data Entry and Management:, • Enter and update patient information in databases and electronic health records systems as needed. Monitor data integrity and accuracy, identifying and resolving discrepancies or errors promptly., • Administrative Support:, • Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence. Assist with other administrative tasks as assigned., • Compliance Adherence:, • Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information. Follow established procedures for data handling, storage, and disposal., • Team Collaboration:, • Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities., • Training and Development:, • 1+ years of relevant work experience, • Associate or Bachelor's degree in health sciences, communications, or relevant field, • Previous experience in a healthcare or administrative role relating to data operations, data management, or related roles, with a strong understanding of data reconciliation, manual data entry, and data migration processes is a plus but not required, • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment., • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders., • Commitment to maintaining confidentiality and adhering to compliance standards and regulations., • Willingness to learn and adapt to new systems, processes, and procedures., • Knowledge of database systems and tools such as GSheets, Salesforce, and EMRs is a plus. Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis. Please note that this role is not available to candidates in Alaska, California, Maine, New York, Washington State, Washington D.C., Massachusetts, Oregon, New Jersey, Connecticut, and Minnesota #LI-REMOTE Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description The Onboarding Specialist assists the Human Resources department in carrying out various program and procedures for all Rising Ground’s employees, which may include: responding to employee requests and questions, recruitment and staffing, maintaining HRIS database and personnel files, compliance and internal controls. This critical support position will supply services and solutions to supports the people, processes, and technologies within the Human Resources talent acquisition and onboarding areas. As part of our People team, you’ll help us attract , hire and retain the top talent we need to achieve our vision. What You’ll Do • Delivers a superb candidate experience that begins with the initial phone call all the way through delivering onboarding, • Creates, compiles, or designs services and events that communicate the organization’s information, services aligned by mission; builds and manages employer branding and visibility to external candidates., • Implements recruitment processes related to the recruitment cycle, vacancy announcement, screening, coordinating interviews, conducting reference checks, and informing employees of their hiring status., • Coordinate logistics for career fairs and other Talent Acquisition activities, as necessary., • Supports the onboarding process for new hires, transfers and temporary staff., • Competes new hire paperwork and background checks., • Creates new employee files and ensures paperwork is complete and in compliance., • Enter employee information/changes in ADP Workforce Now., • Performs file audits to ensure that all required employee documentation is collected and maintained., • Assists employees and supervisors with basic interpretation of HR policies and procedures., • Records employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason in HRIS System., • Supports coordination of the new hire process (schedule appointments, process paperwork, identity and verify credentials, ID card creation, fingerprint scheduling), • Conducts review of employee documents and ensures all required clearances are met in accordance with funder and agency requirements, • Assist with performing employee background checks including but not limited to: Fingerprinting appointments, Statewide Central Registry Checks, Sex Offender Registry Checks, SEL, Streamline Verify, and SSN, • Works integrally with associated teams to create, manage coordinate and deliver New Hire Orientation training (globally) to internal and external partners and customers., • All other duties as assigned. Your Qualifications • Bachelor’s Degree preferred, • 1-2 years of experience as an HR Assistant plus 1 year of experience in Recruiting, • Ability to work in a high-volume environment, including ability to balance priorities and meet important deadlines, • Strong attention to detail and follow through, • Effective communication and customer service skills, • Bilingual Spanish preferred This position is a hybrid role with office days in our corporate headquarters in New York City.

Job Description The Community Service Society (CSS) is an independent, not-for-profit organization that has been at the forefront of public policy innovations that support low-income New Yorkers for 175 years. CSS’s Health Initiatives Department runs a number of statewide programs that help New Yorkers find and use their health insurance or otherwise access health care, including: the CSS Navigator Network (CNN); Community Health Advocates (CHA); Community Health Access for Addiction and Mental Healthcare Project (CHAMP); the Independent Consumer Advocacy Network (ICAN); the Managed Care Consumer Assistance Program (MCCAP); the NY State Office of the Aging (SOFA) program; and the Facilitated Enrollment for the Aged Blind and Disabled program (FE-ABD). These services are free for New York health care consumers and small businesses. It also coordinates the Health Care for All New York Campaign (HCFANY), a coalition of 170 groups dedicated to securing quality, affordable coverage for all New Yorkers. CSS seeks a highly organized mission-driven Senior Program Administrative Specialist consistent with the following description. Job Description: • Provide administrative support for the CHA, MCCAP and SOFA Programs, including handling scheduling, data entry and invoicing matters., • Provide administrative support for the day-to-day functioning of the Programs, including the CHA Supervising Attorney, the CHA Program Manager and the MCCAP Program Manager., • Provide initial intake and screening of callers to the CHA telephone helpline clients as needed., • Provide limited follow-up assistance, scheduling support and document collection assistance to CHA consumers., • Initiate the document-gathering process for Medicaid Managed Care enrollees submitting written internal appeals., • Assist with administrative aspects of volunteer and intern recruitment and onboarding., • Track and follow up on pending Medicaid Managed Care Internal Appeals documentation to ensure timely responses and compliance with appeal deadlines., • Assist with obtaining and saving documents for CHA appeals for Medicaid enrollees, • Assist with program trainings, meetings, materials, contact lists, and document production., • Bachelor’s degree required., • Oral and written fluency in Spanish is required., • Ability to work independently in a fast-paced environment, • Excellent organizational, written and oral communications skills required., • Experience working in nonprofit, mission-driven, or public policy agencies strongly preferred., • Intermediate to advanced competency in Microsoft Word, Excel, Zoom, Teams, and PowerPoint required., • Experience with Salesforce (or other databases) and/or Wordpress a plus., • Excellent customer service and telephone communication skills., • Demonstrated administrative and budgetary skills required., • Ability to work independently and manage time well to meet deadlines. Salary and Benefits: This position is union represented by local 1199 SEIU with an annual salary of $71,615.00 and comprehensive medical, dental, and vision coverage provided by 1199. Community Service Society provides an employee benefit package including 403b retirement savings plan, defined benefit retirement plan, commuter benefit plan, EAP, and more in addition to a robust paid time off policy. CSS currently offers a hybrid work environment requiring onsite work at CSS’ office at least two days per week and three days per week remote work.

Job DescriptionDescription: Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the program director or designee, the Residence Program Specialist is responsible for supporting the care, development, and independence of individuals living in an ADAPT Community Network residential facility. This role fosters dignity, respect, and learning while helping to create a safe, supportive, and homelike environment. The Residence Program Specialist provides direct support, skill-building, and advocacy to ensure that the people we support achieve their personal goals and enjoy the highest quality of life possible. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residential Program Specialist will include, but are not limited to the following: • Provides care and supports the people we support in achieving greater independence and personal development., • Ensures the safety, health, and well-being of the people we support at all times., • Teaches and assists with activities of daily living (ADLs), including self-help, social, and community living skills., • Maintains a personalized, homelike, and respectful atmosphere within the residence., • Participates actively in interdisciplinary treatment plans and implements individualized program goals., • Documents daily activities, progress notes, incident reports, and other required records accurately and in a timely manner., • Responds to crisis situations and medical emergencies, including providing first aid and contacting emergency personnel as needed., • Contacts emergency personnel (police, fire, ambulance) when necessary to ensure safety of the people we support and staff., • Ensures all actions are conducted in a manner that prevents abuse, neglect, or exploitation, and immediately reports any concerns in accordance with agency policy., • Follows all OPWDD-approved behavior management guidelines, including use of approved interventions when required., • Administers medications as an Approved Medication Administration Personnel (AMAP), following agency protocols and under nursing supervision., • Provides transportation for the people we support to program, work, appointments, and recreational activities as needed., • Assists with meal planning, grocery shopping, and meal preparation to promote nutrition and independence., • Participates in housekeeping, laundry, and light maintenance tasks to ensure a safe, clean, and supportive environment., • Attends and participates in staff meetings, trainings, and in-service sessions to support ongoing development and quality care., • Promotes dignity, respect, and person-centered approaches in all interactions with the people we support, families, and staff., • Maintains confidentiality of all resident information and documentation., • Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High School Diploma or GED required., • Six months of related experience is preferred but not required., • Employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire., • Valid New York State Driver’s License, maintained in good standing, • Ability to read, write, speak and understand English., • Strong interpersonal and communication skills for working effectively with residents, families, coworkers, and community partners., • Ability to respond appropriately to crisis situations and make sound decisions under pressure., • Commitment to maintaining confidentiality and safeguarding residents’ rights., • Ability to work independently and as part of a team. COMPENSATION: $19.58/hour (after probation) + Industry-Leading Benefits for all full-time employees. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job Description Position: Store Administrator Location: New York, Manhattan 229 W 13th St, New York, NY, 10011 Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Store Administrator to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York. As the Store Administrator, you will ensure smooth workflows, exceptional customer experiences, and operational excellence, all while fostering a supportive and collaborative work environment. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive salary ranging from $65,000.00-$70,000.00 per year, along with performance-based quarterly bonuses. At Whizz, we value your contributions and provide clear opportunities for salary growth and leadership development. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Why Choose Whizz? • Competitive Salary: Earn from $65,000.00-$70,000.00 a year, based on your skills and experience., • Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter., • Paid Time Off: Enjoy vacation, sick leave, and public holidays., • Commute on Us: Benefit from transportation perks for a cost-effective daily journey. Key ResponsibilitiesInventory & Operations Management • Maintain accurate inventory levels in the store and ensure the availability of products, accessories, and repair parts., • Coordinate with the Inventory Specialist for timely stock replenishment., • Keep the store clean, organized, and compliant with safety protocols., • Oversee onboarding, sales processes, and product selection to deliver a seamless experience., • Process payments, set up ERP accounts, and promote rewards program sign-ups., • Manage customer relationships through sales, repairs, and account resolutions., • Coordinate repairs with the Mechanics Team and handle related payments., • Perform minor bike adjustments and manage invoicing workflows to enhance service delivery.Sales Targets & Policy Compliance, • Ensure the store achieves its sales targets by motivating the team and optimizing processes., • Monitor staff adherence to company policies, including dress code, behavior, and safety procedures., • Identify and address policy violations promptly, escalating serious issues to HR or leadership when necessary.Emergency Management & Problem Resolution, • Respond to and take the lead on solving unexpected challenges in the office., • Resolve issues independently when possible, or report them promptly and collaborate with other departments (e.g., HR, Operations, Facilities) to ensure swift solutions., • Maintain detailed records of incidents and follow up to ensure proper closure.Team Leadership & Communication, • Supervise and support store staff, including Customer Service Representatives, Mechanics, and other team members., • Oversee schedules, attendance, and task delegation to ensure smooth daily operations., • Foster a collaborative and communicative environment, addressing employee concerns and keeping the team motivated.Reporting & Administration, • Prepare and submit reports on sales, inventory, and operational metrics for leadership review., • Ensure effective communication with internal departments and leadership regarding store updates and issues., • Proven leadership and organizational skills with the ability to inspire and manage a team effectively., • Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments., • Demonstrated experience in handling emergencies and resolving unexpected challenges in fast-paced environments., • Strong problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally., • Familiarity with inventory management systems and customer service tools, with a focus on operational efficiency., • Ability to multitask, work under pressure, and maintain a customer-first mindset., • Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred but not required)., • Proficiency in ERP systems, performance metrics reporting, and task management tools., • A proactive and results-driven mindset, with a focus on driving efficiency and customer satisfaction., • Fluency in Russian

Job Description TITLE: Administrative Assistant/Entitlements Specialist REPORTS: Clinical Supervisor SALARY: $40,000 - $50,000 LOCATION: Tinton - 880 Tinton Ave. Bronx, NY 10473 Our Mission: Since 1967, Odyssey House has gone beyond helping individuals beat drugs and alcohol. We help rebuild lives. There’s more to recovery than just getting clean. We help individuals get healthy again, too, with medical and dental care, fitness programs, support for your mental health and more. Individuals can stay with their children while in treatment, while learning new life skills, so they can stay together and repair other broken relationships in their lives. We provide educational and work skill trainings, outpatient services and available housing assistance, so individuals can step back into real life with a real future. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. MAJOR FUNCTIONS: Establish a liaison with social service agencies to expedite and ensure that residents receive appropriate benefits and that all funding guidelines, policies and procedures are followed. SPECIFIC DUTIES & RESPONSIBILITIES: • Receive resident applications, schedule interviews, provide admission response and coordinate all admissions., • Interview new inductees for SSI/SSD eligibility; fill out applications/requests for benefits; if needed obtain interim PA/Medicaid., • Prepare daily census, weekly/monthly reports; forward to appropriate government offices., • Maintain tax credit files on tenants., • Coordinate and ensure appropriate escort/advocacy for benefit court hearings for residents and other related hearings, meetings, etc., • Coordinate medical documentation of resident impairment., • Submit copies of Medicaid cards to collaterals, clinics, hospitals, etc. as needed., • Maintain files on resident identification and other pertinent materials affecting entitlement., • Submit billing on resident’s fees to appropriate program participants., • Perform as bursar and distribute monthly resident PNA., • Maintain and update accounts on all active cases., • Educate residents regarding entitlements. Work closely with resident’s case manager to facilitate successful discharge planning., • Coordinate referral for all entitlements at time of discharge (i.e., SSI/SSD, Medicaid, Food Stamps) to ensure smooth transition to new address or program., • Organize and maintain all tax credit documentation., • Maintain minutes for staff meetings, case conferences, community meetings, etc., • Track and distribute employee paychecks., • Attend regular scheduled staff meetings., • Attend all required in-service training seminars., • Meet monthly for supervision with Clinical Supervisor, • Bachelor’s Degree or High School/G.E.D with two (2) years experience in the social service field., • Must have some administrative, clerical and accounting experience., • Must be knowledgeable in the area of third-party reimbursement systems (SSI, PA, Food Stamps and other insurance and benefits)., • Must be computer literate including knowledge of Microsoft Word and Excel., • Must demonstrate excellent written, verbal, interpersonal and organizational skills. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job DescriptionWe are looking for a Network Specialist to assist the IT Department with implementation of Network technologies for key IT projects. Relevant experience in routing and switching, and datacenter technologies is required. Consult will be assisting IT Department with architecture design planning and implementing changes. TASKS: • Conduct field deployment of network equipment with basic configuration for remote access at various locations within New York City., • Engineer must be available to visit onsite for migration of network links from legacy device to new network equipment., • Coordinate with multiple New York City Mayoral agencies notification using ServiceNow and technical coordination for scheduling cutovers., • Upgrade operating systems of new network equipment and implement MPLS configurations., • Update asset management in ServiceNow to onboard new devices and once migration is complete release old legacy equipment., • As part of any decommissioning activity: remove legacy configurations, remove unused IP subnets, ports from documentation, and update network diagrams, following the IT Department guidelines, • Complete router/switch Cisco configuration templates for newly deployed or legacy devices., • Perform SNMP, syslog, NTP and NetFlow testing., • Attend meetings, follow up on assigned tasks and complete any additional tasks assigned by the manager of the group, in the area(s) of and networking, configuration, VoIP or QoS. RequirementsMANDATORY SKILLS/EXPERIENCE: Note: Candidates who do not have the mandatory skills will not be considered • Twelve (12) years of experience in the field of networking, • Must have hands-on experience with BGP, MPLS, OSPF routing protocols in a large environment DESIRABLE SKILLS/EXPERIENCE: • Minimum 12 years’ experience of Cisco network installations in multiple ring configurations interconnected over dark fiber., • 6 years of experience in deploying Cisco NCS routers, IOS-XR software with complete understanding of the limitations of line cards, power supplies and feature-sets., • Experience in MPLS, EIGRP, OSPF, iBGP, eBGP, IS-IS routing protocols, • 4 years of experience configuring CORE/PE and CPE routers/switches in a mid to large size organization or carriers., • 2 years of detailed understanding of designing and implementing overall enterprise QoS solution, including queuing for Cisco NCS products., • 4 years of detailed understanding of deploying management protocols (SNMPv3, Syslog, Netflow,etc.)., • Strong analytical and conceptual skills., • Ability to work in cross functional teams; excellent attention to detail., • Highly self-motivated and strong customer and quality-focus., • Sound problem resolution, judgment, and decision-making skills., • Experience working with technical and non-technical staff., • 4 years of experience reviewing project design and system documents 4 yrs., • Experience in designing including network architectural designs in MS Visio is desired, • Familiarity with City of New York network infrastructure environments and processes. SPECIAL REQUIREMENTS: • Travel to / from work office(s) and remote location(s), onsite presence for maintenance windows WILL BE REQUIRED.

Job Description Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). Employee Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons, • MORE employee discounts on lodging, food, gear, and mountain shuttles, • 401(k) Retirement Plan, • Employee Assistance Program, • Excellent training and professional development, • Referral Program To Learn More, please review the Benefits Eligibility Summary Job Summary: The Seasonal Resort Marketing Specialist for Afton Alps is a critical team member for bringing to life the resort brand strategy and the guest experience. This is achieved through events and activations, partner integrations, in-resort messaging and signage, guest-facing promotional material, content capture, go-to- market support, and website ownership. The Seasonal Resort Marketing Specialist will be on the Resort Marketing Team, reporting to the Field Marketing Manager; working cross-functionally to serve as one of the on-the-ground marketing representatives at the resort. This candidate will have a strong background as a Brand Generalist, with an ability to work cross functionally across numerous stakeholders and departments, manage multiple priorities, and work closely with internal operational departments, vendors and various town/local/community groups and organizations. This person will assist in delivering results safely and on-time in a fast-paced environment and with an understanding of others’ needs. Flexibility and a positive attitude are crucial. This position is based in-resort at Afton Alps. Remote work will not be possible for this position. Weekend and Holiday work may be required. Job Specifications: • Starting Wage: $22.00/hr - $26.03/hr, • Employment Type: Winter Seasonal 2025/2026, • Shift Type: Full Time hours available, • Minimum Age: At least 18 years of age, • Housing Availability: No Job Responsibilities: • Collaborate on events and brand activation plans that bring the resort brand to life. By developing a deep understanding of the market and the resort brand, and bringing an ability to develop strong relationships with cross-functional teams to turn ideas into action, this candidate will assist in the ideation and execution of events, activities and activations that elevate the guest experience in a way that is most meaningful to guests. This includes:, • Collaborating with the centralized resort marketing and mountain operation teams., • Directing external agencies and contractors, vendors, partners and event staff as needed in order to execute activations, events and brand experiences., • Acting as a project manager and collaborate with various stakeholders to prioritize workflows., • Managing complex, high-volume and rapidly changing information, to bring solutions to problems and opportunities. This will be a critical function of the role., • Help execute partner integration on-mountain/in-resort in partnership with the Strategic Alliance team. This responsibility involves:, • Ideating and collaborating with cross-functional teams to create opportunities and value for strategic alliance partners in-resort., • Delivering successful partner events, activation, signage and other deliverables, as well as facilitating partner photo shoots., • On-the-ground marketing representative to align and support partner and resort brand goals., • Assist on-mountain/in-resort content capture and the promotion of the resort., • Assist with in-resort event content capture for the resort, hosting brand and photo shoots with third-party creative and content vendors that will be used for social media and website content, and other Marketing and PR purposes., • Help facilitate the flow of content from the resort location into the centralized content and creative teams., • Collect storytelling imagery for events, activations, promotions, and partnerships for reporting and performance., • Assist with management of resort digital platforms, including content contribution to for social media and website as needed., • Direct and execute in-resort messaging, signage and guest-facing promotional materials in and around the resort., • Responsible for overseeing all aspects of ensuring the manifestation of the resort’s brand as part of the in-resort guest experience, • Promoting company-wide initiatives and lines of business, which includes, but is not limited to, creation and deployment of in-resort signage and messaging and guest communications. Execute and analyze guest experience strategies and collect event/activation results and data. * Lead post event data collection across resort lines of business to gather insights, informing strategies to enhance guest experience and influence future strategies. * Leverage data to optimize in-season engagement and retention efforts. * Experience reading, understanding, analyzing, and reporting on guest experience data. * Track business results related to guest experience, providing actionable recommendations to improve marketing tactic performance. Job Requirements: • Four-year college degree required. Emphasis in marketing, business and/or communications preferred., • 2+ years of marketing, event, sales or other related experience, • Microsoft Office familiarity, • Excellent English language and writing skills., • High degree of organization, attention to details and level of professional conduct. Self-starter, ambitious and multi-tasker who take initiative with positive energy., • Solution-oriented mindset, with the ability to identify opportunities and implement solutions, • Demonstrated learning agility, with the ability to quickly adapt to new skills and responsibilities, • Strong analytical skills and the ability to leverage data to tell compelling stories, • Must be able to work holidays, weekends and evenings as needed, • Must have reliable transportation to and from the resort. Preferred: • Field Marketing or Event Experience The expected pay range is $22.00/hr - $26.03/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511390 Reference Date: 09/05/2025 Job Code Function: Marketing

Job Description Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The Promotion Specialist provides critical administrative and operational support in the execution of promotional programs. This role ensures that promotional files, calendars, product descriptions, and supporting documentation are accurately prepared, reviewed, and distributed on time. Acting as a bridge between Category Managers, Vendors, Marketing, Data Entry, and Store Teams, the Promotion Specialist plays an important role in delivering error-free promotional campaigns that align with merchandising strategies and drive sales performance. Key Responsibilities: 1. Promotional File & Content Preparation · Prepare enterprise sales programs, based on the sales calendar, ensuring alignment with company objectives. · Develop engaging circulars that effectively communicate promotional offers, product features, and benefits to customers. · Undertake additional responsibilities related to sales and category management, as required. · Compile and prepare promotional files for Category Managers, put promotional costs and prices and send them to Category Managers and the Merchandising Director for confirmation. · Draft and format product descriptions, promotional notes, and details for brochures and marketing materials. · Ensure all promotional data (pricing, product codes, vendor terms) is complete and consistent. 2. Promo Calendar Management · Prepare and maintain the promotional calendar in alignment with merchandising and marketing plans. · Track timelines for promotional campaigns, ensuring files, approvals, and communications are completed on schedule. · Provide the calendar to relevant teams (Category Managers, Marketing, Stores) for planning and execution. 3. Vendor & Partner Communication · Request, collect, and track promotional offers from vendors on a regular basis. · Send promotional confirmations to vendors and follow up on required approvals. · Maintain clear records of vendor communications regarding promotional details and agreements. · Collaborate with vendors to resolve discrepancies or missing information. · Collaborate closely with vendors to drive sales growth and negotiate favorable terms. 4. Cross-Department Coordination · Provide Marketing with accurate promotional content and files for campaign execution and collect products for photographer. · Request posters, flyers, and other POSM (Point of Sale Materials) from Marketing to support promo execution in stores. · Submit product and promotional files to the Data Entry team for timely updates in systems. · Support Category Managers with promo-related administrative tasks, document tracking, and deadlines. 5. Store Communication · Distribute final promotional files, updates, and execution instructions to store teams. · Ensure stores are informed on time about promo items, pricing, calendar activities, and placement guidelines. · Serve as a point of contact for stores regarding promo-related clarifications and follow-ups. 6. Reporting, Pricing & Compliance · Prepare and distribute promotional performance reports, including promo uplift analysis. · Calculate and track promotional uplift by comparing baseline vs. promo sales. · Monitor timelines for promotional cycles, ensuring deliverables are submitted on schedule. · Review files for accuracy before distribution to internal and external partners. · Flag potential risks or errors in promotional content to Category Managers. Preferred Qualifications & Skills: · Education: Bachelor’s degree. · Experience: 1–2 years in grocery retail category management, merchandising, or buying. · Strong organizational and time management abilities. · Excellent attention to detail and accuracy in data handling. · Proficiency in Microsoft Office (Excel, Word, Outlook) and file management systems. · Clear written and verbal communication skills. English Russian speaking. · Ability to work under deadlines and manage multiple tasks simultaneously.

Job Description The IT Support Specialist Level II’s role is to facilitate troubleshooting and assistance of our employees and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary. Responsibilities: -Track customer issues and resolutions -Field incoming requests from end users -Perform post-resolution follow-ups to help requests -Coordinate with fellow team members on escalations Minimum Requirements Strong desktop support/implementation skills for Windows 7 -11, Mac OSX MS Office products and Office365 Email knowledge Windows servers (some server installation/maintenance experience preferred) Highly self-motivated, ability to prioritize, and attention to detail Working knowledge of VPN, firewalls, security and network (wired and wireless) troubleshooting 3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Experience working with an issue tracking and project management software (Highly Preferred Experience with Jira) Experience with VMWare and SANs. Effective verbal and written communications -MUST BE US CITIZEN or GREEN CARD HOLDER -ONSITE/IN PERSON M-F NOT REMOTE Rare travel to one of the other offices (MA, VA, MD, FL) Company DescriptionMonsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people. We offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.Monsieur Touton Selection Ltd. has it's headquarters in Manhattan, New York. We are a global resource for 4000+ premium wine and spirits, sourcing from over 20 countries. Based in New York we are a global resource for premium wine and spirits, sourcing from over 20 countries. Annual sales of 1.5 million cases with revenues approaching $200 million and growing at 8-12% annually. Our 12,000 square foot Manhattan headquarters serves as the base for our operations departments and our national salesforce team of nearly 200 people.\r\nWe offer a state of the art Graphics and Marketing department consisting of 10 full time in-house designers for the custom creation of POS, booklets, flyers and electronic communication. Our National Distribution team work with our distributor network in 46 states and growing. We have partnered with the industries best logistics companies to provide seamless distribution of our over 4000 wines from around the world. Always a visionary, in 2018 Guillaume Touton purchased a 30,000 square foot warehouse in Miami, Florida to cement our commitment to the region.

Job Description Job Description Job Title: Split Shift Supervisor Reports to: Program Manager Job Summary: The shift supervisor is responsible for assuring staff’s compliance with daily routines and structure of the facility during the shift of duty and responsible for maintaining agency standards of quality of care and service provision for the children/youth residing in the facility. The Shift Supervisor will supervise all child care workers, their deployment and activities, uphold the daily programming, routines, discipline, program structure and tone. Essential Functions: • Ensure the supervision of all on-site staff and residents., • Maintain order, safety and security standards of the facility., • Uphold daily living routines, schedules, and procedures through supporting child care staff., • Mediate conflict, whether between staff or residents., • Complete all required documentation in a timely fashion, including incident reports., • Must be able to carry out all the duties and functions of child care staff., • Support Program Manager through informal supervision and by providing staff with ongoing feedback., • Maintains and reviews logbooks, and other relevant documentation to ensure the accuracy of those who completed it., • Ensure high standards of sanitary conditions throughout the facility including heavy cleaning and laundry., • Participate in the planning and execution of recreational activities along with specialist, and personal enrichment activities., • Participate in ongoing meetings, conferences, and training programs as required., • Communicate frequently with Program Manager, Program Director, Caseworker and support staff regarding pertinent information about residents., • Ensuring residents safety attend various appointments (including school, medical and court., • Attend mandatory training required by ACS, OCFS, and Agency., • Responsible for adhering to all ACS, OCFS and Agency regulations., • Utilize Therapeutic Crisis Intervention (TCI) to de-escalate incidents and protect the physical safety of children and staff., • Manage the peer group, understand the peer dynamic, promote and maintain a positive peer groups culture., • Provides documentation of supervision by maintaining a supervisory log of all staff supervised., • Conduct and complete annual performance assessments, • Performs other duties as assigned. Qualifications: • High School Diploma (Associated Degree preferred)., • Valid NYS Drivers License and clean driving record., • Ability to drive a 12-passenger m a strength based and van., • 2 years of related experience – preferred., • Must have excellent written and verbal skills., • Must have a commitment to work from a strength based and youth development, and trauma-informed perspective., • Ability to travel to all five boroughs., • Must be able to pass required TCI training and pass certification on an annual basis. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with the equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. BronxWorks is hiring one (1) Help Desk Specialist for the IT Program. RESPONSIBILITIES • Provide first-level technical support to end users via phone, Zoho Desk ticketing system, email, or in-person., • Troubleshoot and resolve hardware and software issues for desktops. laptops, printers, and other IT peripherals., • Install, configure, and maintain operating systems and software applications., • Collaborate with IT team members to escalate complex issues and ensure timely resolution., • Assist in the implementation and maintenance of IT infrastructure and systems., • Create and maintain documentation for IT processes, procedures, and troubleshooting guides through SharePoint and the Zoho Desk ticketing system Knowledge Base., • Conduct user training sessions on IT tools and best practices., • Stay current with technological trends and developments to provide proactive support and recommendations., • Manage and support Microsoft online tools such as Intune, Office 365, and SharePoint., • Bachelor’s degree in Information Technology, Computer Science, or related field required, • Industry certifications such as CompTIA A+ and Network + required, • 1-2 years of experience in a help desk or technical support role required, • Strong oral and written communication, time management and organizational skills, • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 50 pounds., • Ability to stand, walk, or sit for long periods., • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Travel is necessary., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact . #INDMID

Job Description Summary Job Description: Shift Supervisor is accountable for the physical/emotional safety of the environment while on shift. Additionally, the individual is responsible for leading the staff/resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on)/ therapeutic approach in the Department of Education setting. The individual is accountable for staff engaging youth in any and/all education components throughout the school day and during after-school in terms of homework, tutoring and after-school programming. Moreover, the Shift Supervisor must ensure that the behavior management specialist team is positioned optimally to support youth in each educational component. Furthermore, the Shift Supervisor is responsible for the overall safety and movement of the resident/staff team to and from school. This includes timely arrival to school daily, and monitoring speed of agency vehicle/driving route (if applicable). This position offers a full-time, 40 hour-per-week, in person work schedule and is based in Staten Island. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency's service values and organizational imperatives., • Responsible for the full engagement of all residents in each educational component on a daily basis., • Ensures pat frisk are conducted twice daily to minimize the introduction of contraband into unit., • Ensure all tasks are completed prior to team’s departure, this includes but not limited to incident reports, daily log and log book, etc., • Must debrief the current/ incoming shift members each and every day without fail., • Responsible for the timely arrival of residents to and from school on a daily basis, including but not limited to driving routes/speed of vehicle (if applicable)., • Maintain a classroom environment that is conducive to learning throughout the school day., • Divides youth into small clusters to be supported by all school youth counselors throughout the day during classtime. All staff are required to complete daily index cards on youth assigned M-Fri to be collected and submitted to the office manager/ designated POC for documentation., • Responsible for supporting residents in completion of all daily school/other assignments/ tasks and support residents in creating a daily routine of studying both during and after-school., • Responsible for strategic positioning and engaged supervision of staff and residents in each classroom, during school hours., • Maintain all relevant certifications including but not limited to a clean/valid driver’s license, SCM certification, etc., • Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience • Associate’s degree in human services or related field and a minimum of 1 year relevant experience working with vulnerable youth and families preferred -OR- a high school diploma and 2 years of relevant experience working with vulnerable youth, • Valid driver’s license, • Individual must be well versed in the MYSI approach/standards, TCI/ SCM/Other training specific to program, • Experience managing behavior utilizing the MYSI or other therapeutic approach, strong knowledge of programming and program protocol., • Strong communication skills, • Mature, responsible and effective communicator with proven ability to manage both upward and downward, • Attention to detail, • High level of integrity and independent thinker and doer, • Assumes responsibility for staff and residents during shift, • Leads by example Travel Requirements This position offers a full-time, in person schedule and is based in Staten Island and does require travel to other locations when needed. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description The Specialist, Technical Support provides day-to-day technical support to the Information Systems department. Essential Duties and Responsibilities Typical responsibilities include, but are not limited to, the following: • Install, configure, repair and replace PCs, • Install, configure, repair and replace telephones, • Configure basic network interfaces on various devices, • Troubleshoot basic networking issues, • Configure Avaya to include adds, moves and changes., • Provide technical assistance as required, • Knowledge of PC architecture, • Good understanding of how all subsystems work in a PC and interact with each other, • Good working knowledge of networking and basic TCP/IP configurations, • Knowledge of Windows 7 & Windows 10, • Basic electronics knowledge, • Good understanding of Avaya phone systems to include adds, moves an changes, • Ability to work on new equipment and devices without formal training, • Ability to manage a varied workload and meet deadlines, • Must be punctual and reliable, • Strong interpersonal skills, • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude, • Excellent written and verbal communication skills, • Bachelor's degree or equivalent military experience, • Previous experience with extensive focus on PCs on a network in a medium to large corporate environmentCompany DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Job Description Position Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations • Set up shower area and welcome area at the beginning of service and break down at the end of the day., • Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery., • Ensure shower stalls are prepared and sanitized before each shower guest., • Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc., • Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely., • Engage with clients receiving services, assisting them with referrals to additional services as needed., • Work with other staff in following safety and de-escalation protocols in working with clients., • Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate., • Enter service delivery details into online client tracking systems and/or funder databases as required by program., • Orient new volunteers, explain procedures, model appropriate interaction with guests. The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources., • This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's top billion-dollar global retailers. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! ABOUT THE JOB We are seeking a dedicated IT Support Specialist with a strong background in Helpdesk and customer support to join our dynamic team. The ideal candidate will have solid technical expertise combined with the ability to communicate effectively with both technical and non-technical stakeholders. The IT Support Specialist at RADAR will partner with IT Engineering Teams and other departments outside of the Customer Support structure to deep-dive and find root causes to common issues affecting our customer or deployment strategies. This person is great at driving tasks, projects and issues to timely resolution, has a versatile background focusing mainly on external customers and teams however also working with internal customers. The candidate will also support RADAR's employee onboarding/off-boarding process. The IT Support Specialist will work with external vendors to ensure Maintenance Dispatches have little impact to no impact to our customers. The appropriate candidate will be someone who thrives in collaborative environments, excels at tackling challenges independently, fosters process improvement and has a solid technical background. This is a hybrid role. In your first 30days, you will: • Review and digest training materials to understand the RADAR business model and our core values, • Dive into videos and seminars to gain a better understanding of RADAR's technology, • Visit RADAR offices to meet with team members and engage in debugging common issues, • Learn about customer support structure, • Learn best practices and ticket-handling processes, • Develop a comprehensive understanding of RADAR support and Helpdesk protocols by reviewing runbooks and how-to guides, • Meet with strategic team members, • Independently provide support to customers through Jira and other ticketing tools, • Communicate with customers to guide them through resolutions, • Collaborate with engineering to escalate issues we are unable to resolve, • Collaborate with your manager to produce reports for customers and internal stakeholders, • Participate in on-call rotation schedule, • Adhere to SLA agreements by responding promptly to customers, • Begin owning dispatch process including scheduling with vendor and customers, • Collaborate with Hardware team to ensure RMA equipment is being received and tested, • Resolve complex problems and troubleshoot by referring to related tickets and documentation, • Successfully resolve complex problems using acquired knowledge, • Efficiently escalate tickets to L2 and L3 tier teams when appropriate, • Collaborate with Customer's Support Team to resolve issues related to their environment, • Successfully use monitoring tools and have a solid understand of appliance logs, • Identify processes that can be automated, • Begin automating processes in Jira to increase efficiency, • You have 3+ years Helpdesk/ Customer Support experience, • You are capable of explaining technical issues to non-technical audiences, • You are able to work independently, • You are able to work in a fast-paced environment while exhibiting a strong attention to detail, • You have experience using service desk management software to track support requests, monitor KPIs, and enhance performance, • You have the ability to evaluate, escalate and drive issues to resolution, • You have previous experience supporting retail customers, • You have strong problem-solving and organizational skills and the ability to think creatively to find solutions to complex issues, • You work well under pressure and manage multiple priorities, • You are flexible and able to work additional hours, as necessary, • You are able to write reports, business correspondence, and procedure manuals, • You have an analytical mindset with the ability to analyze data, identify trends and data-driven solutions, • You have intermediate knowledge of Linux, • You have intermediate Network knowledge, • You have strong verbal and written communication skills, • You have intermediate knowledge of terminal, CMD, SSH and Telnet, • You are able to script using Linux, • You have knowledge of API Integration across business platforms, • You have advanced knowledge of Jira Service Management Desk Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process. CULTURE SNAPSHOT Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters. Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.

Job Description Hi! Tech, a dynamic IT and technology consultancy located in New York City, is excited to announce an opportunity for a talented, enthusiastic, and personable technical professional to become a vital member of our team. We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional technical support and solutions to our clients. As part of our dedicated IT support team, you’ll be responsible for diagnosing, troubleshooting, implementing, and optimizing an extensive range of IT hardware, software, and network systems. Your expertise will encompass various technologies, including operating systems (macOS, Windows, Chrome OS), SaaS applications (such as G Suite, Dropbox, Slack), networking protocols (DNS, DHCP, VPN, TCP/IP), and endpoint management solutions (MDM). In addition to your technical skills, you will cultivate strong client relationships, offer insightful consultations, and ensure that our technology aligns seamlessly with client needs. As a proactive problem-solver, you will excel at simplifying complex technical concepts for our non-technical audiences. You will report to one of our Managers, who will provide you with both technical guidance and professional support. Collaboration with team members, including AV Support Specialists and Network Engineers, will be key in ensuring we deliver comprehensive technology solutions to our clients. We look forward to the possibility of welcoming you to our team! What We Offer: • Competitive pay, • Generous paid time off, • Full benefits packages (medical, dental, vision, 401K, and life insurance), • Opportunities for growth, • Takes initiative, is proactive, and self-motivated, • Strives for excellent communication with clients and team members;, • Thrives in the face of uncertainty, excited to create solutions;, • Is an excellent problem solver;, • Effectively communicates complex ideas or topics to a non-technical audience;, • Takes initiative and self-motivating;, • Has a strong internal locus of control;, • Believes in consistent professional development and growth;, • Is highly-likable; and,, • Diagnose, troubleshoot, and resolve complex IT hardware, software, and network-related issues efficiently, providing both on-site and remote support for clients across macOS, Windows, and Chrome OS., • Provide comprehensive technical support, training, and guidance to end-users on the operation of various IT systems and applications., • Partner with on-site teams in troubleshooting intricate IT systems, particularly within complex environments., • Maintain proactive, clear, and regular communications with customers and internal stakeholders across all applicable channels (e.g., Slack, Google Chat, Email, Jira, etc.)., • Actively contribute to the creation, refinement, and maintenance of technical documentation and Standard Operating Procedures (SOPs), incorporating on-site learnings, customer feedback, and best practices., • Liaise effectively with manufacturers and service providers for equipment procurement, advanced technical support, and repairs, including managing Return Merchandise Authorizations (RMAs)., • Collaborate effectively with other IT specialists, external contractors, and system integrators during troubleshooting, repair procedures, and new installations., • Provide detailed, accurate, and timely reporting of work completed for client deliverables., • Install, configure, and test a wide range of IT equipment, including desktops, laptops, peripherals, and network hardware (modems, firewalls, switches, access points)., • Configure and administer SaaS applications such as G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, and Active Directory., • Manage device enrollment and asset management for client hardware., • Perform proactive maintenance, system diagnostics, and firmware updates for IT systems to ensure optimal performance, reliability, and longevity., • Assist in designing and implementing new IT solutions and upgrades for existing client systems, ensuring alignment with client requirements, industry best practices, and Hi! Tech’s standards., • Consult with clients to assess their IT needs, understand their objectives, and recommend appropriate and innovative solutions or system enhancements, including researching best-in-class hardware, software, and peripherals., • Manage and maintain an organized inventory of IT equipment, spare parts, and accessories., • Perform onboarding and offboarding of clients' team members in a friendly, professional, and sensitive manner., • Manage software licenses and perform account recertifications., • Run, terminate, and test network cabling, and implement and configure network hardware, understanding concepts such as DNS, DHCP, VPN, and TCP/IP protocols., • Analyze existing technology-related pain points and provide effective and budget-conscious recommendations to client management teams., • Deploy and operate various video conferencing solutions., • Deliver timely, detailed, and accurate time tracking and reports on completed work for client deliverables., • Maintain clear and accurate documentation for IT processes, procedures, knowledge base articles, troubleshooting guides, and change logs., • Bachelor's degree, • 2+ years of post-collegiate technical experience, • Extremely detail-oriented, • Ability to project manage complex, nuanced efforts from start to finish, • Proven ability to work successfully with limited supervision, • Ego-less personality with excellent teamwork and communication skills, • High empathy and bedside manner for end-users, • Ability to explain complex technical ideas to a non-technical audience, • Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers, • Perseverance, resilience, and scrappiness in the face of challenges, • Ability to work effectively whether on-site, on the go, or remotely, • Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed), • Deep knowledge of Google Workspace (G Suite for Business), • Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.), • Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols, • Experience with planning and deploying Ethernet cabling, networking hardware, and related infrastructure, • Ability to troubleshoot Wi-Fi and wired network connectivity, and to improve overall network performance and security, • Experience deploying and operating a variety of video conferencing solutions, • Understanding of basic audio hardware (mics, mixers, etc.), • Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.), • Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required), • Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladderCompany DescriptionFriendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success. We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day. So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business! Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them. We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company. At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.Friendly technologists providing tailored solutions for your business. We focus on the tech, so you can focus on success.\r\n\r\nWe pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.\r\n\r\nSo who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!\r\n\r\nWays of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.\r\n\r\nWe believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.\r\n\r\nAt Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.

Job Description Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay's services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer's unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally. The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer's implementation. Working collaboratively as part of the Enterprise Onboarding Team the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning's requirements throughout the development cycle of Product releases. Your responsibilities: • Responsible for the setup, and implementation of the Global Relay product suite, including third party services., • Provide world class service in the deployment of Global Relay services and resolving customer enquiries., • Build strong relationships with Customers, Partners, and other Global Relay Teams., • Ensure client project deadlines are met in an efficient and professional manner., • Work with clients to determine required workflows and implement solution leveraging best practices., • Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations., • Complete implementations for clients with unlimited number of users and highest complexity., • Validate data and message flow meets compliance requirements., • Ensure errors or omissions in Provisioning documentation or wiki articles are addressed., • Perform peer reviews of new service implementations., • Manage high profile client setups independently while providing guidance to Project Managers and Business Development., • Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment., • Setup archiving for services requiring Global Relay software deployed in customer environments., • Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers., • Manage multi-tenant setups with a variety of technical and non-technical contacts., • Attend Sprint demos to champion client and implementation interests to Product., • Review standard release and emergency fix deployment plans and communicate any perceived risks., • Ensure product updates are cascaded into the team's knowledge base and to client facing documentation. About You: • Post-secondary education (minimum of an undergraduate degree is preferred)., • 5+ years Technical, enterprise systems administration experience, • Minimum 2 years SaaS implementations experience which must include experience in a customer facing role., • Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle., • Ability to understand technical as well as business requirements and accurately capture technical notes., • Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience., • Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette., • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio), • Strong analytical and problem-solving skills with significant attention to the smallest details., • Strong understanding of domains, networking principles, message flow, email protocols, and DNS., • Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO), • Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required., • Proficiency with MS Windows Server / workstations and command line interface., • Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset., • Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred., • Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable. Working Conditions: Enterprise Provisioning Coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required. Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range$90,000—$150,000 USD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information:

Job Description MISSION STATEMENT Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent. POSITION OVERVIEW The Violation Remediation Specialist, under the direct supervision of the Director of Property Compliance, will upload and monitor HPD/HQS violations in the applicable Municipal portal. The specialist will also follow up with property management and the facility team to ensure that Violations work orders are completed and appropriate documentation is uploaded. KEY ESSENTIAL FUNCTIONS • Monitor HPD/HQS violations for assigned properties, • Collaborate with Property Management and the Facilities team to ensure that work orders are created, executed, and documented appropriately., • Work with Violation Coordinator to create work orders, close work orders, E-certify, and upload remediation documents to HPD/HQS portals., • Notify the Violation Coordinator of a potential access or supply issue., • Generate reports to outline the number of violations for assigned properties., • Assist in other duties as assigned, • High School Diploma or GED required. College experience is a plus., • Familiarity with HPD and HQS agencies. High School Diploma or GED required., • At least 1 year of experience in an office environment., • Willingness to learn and adapt in a fast-paced environment, • Proficiency in using the Office Suite Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally. As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.

Job Description Evolution Sports Group is a leading sports management company that provides innovative solutions and services to sports organizations, teams, and athletes. Our goal is to help our clients achieve their full potential by utilizing cutting-edge technology and expertise in the sports industry. Job Overview: We are seeking a highly motivated and skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support and training to our clients on our software products. You will also play a key role in identifying and resolving software-related issues, as well as providing feedback to our development team for product improvements. Key Responsibilities: • Provide technical support to clients via phone, email, and in-person meetings, • Troubleshoot and resolve software-related issues reported by clients, • Conduct training sessions for clients on our software products, • Collaborate with the development team to identify and resolve software bugs, • Communicate with clients to gather feedback and suggestions for product enhancements, • Create and maintain documentation on software support processes and procedures, • Stay updated on the latest software updates and features to provide accurate support and training to clients, • Assist with software testing and quality assurance to ensure a smooth user experience Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, • 2+ years of experience in technical support or software support role, • Strong understanding of software development and troubleshooting processes, • Excellent communication and interpersonal skills, • Ability to explain technical concepts to non-technical clients, • Detail-oriented with strong problem-solving skills, • Familiarity with sports management software is a plus, • Ability to work independently and in a team environment, • Flexible and adaptable to changing priorities and tasks If you are passionate about sports and have a strong technical background, we would love to hear from you. Join our team at Evolution Sports Group and be a part of revolutionizing the sports industry through technology. Apply now!

Job Description Our Sales Specialist will discover and pursue new sales prospects, negotiate deals, and maintain client satisfaction. They will provide detailed information to clients about our diverse range of vehicles and their features. By building strong customer relationships and leveraging your product knowledge, you will play a crucial role in maximizing vehicle sales for our organization. Ultimately, you'll help us fulfill and exceed business expectations and contribute to Mendon Leasing and Rental's sustainable growth. This position will be based out of our Greenpoint Brooklyn location and does require the salesperson to report to this location regularly. Responsibilities: • Manage the sales pipeline to achieve sales and profitability objectives by effectively managing new and existing accounts., • Salesforce, • Use Salesforce and keep the account database up to date., • Create new Salesforce accounts., • Provide Salesforce support to the sales team., • Enter information on behalf of the sales representatives when needed., • Record client interactions in the internal database., • Manage Salesforce to maintain a detailed and accurate record., • Conduct market research to identify selling opportunities and evaluate client needs., • Actively seek out new sales opportunities through cold calling, networking, and social media., • Provide excellent customer service, developing strong and long-term client relationships., • Quickly and accurately handle client inquiries., • Act as the liaison between clients and Mendon Truck Leasing and Rental., • Create new accounts/vehicles/contracts in databases (Igloo)., • Update and maintain a detailed report on all new trucks(vehicles) being built., • Prepare appropriate documentation for the sales pipeline., • Other ad-hoc projects as assigned. Requirements and Skills: • Proven experience as a Sales Specialist or relevant role, • Proficiency in English, • Strong negotiation and customer service expertise, • Self-motivated with a results-driven approach, • An ability to understand and analyze sales performance metrics, • Fast learner with a passion for sales, • Hands-on experience with Salesforce and MS Office, • Aptitude in delivering attractive presentations, • Strong interpersonal and telephone etiquette skills and building rapport with customers, • Excellent verbal, written, and listening communication skills, • A high school diploma is required, • Experience in the trucking and transportation industry is a plus Additional Information: Job Type: Full-time Salary: $50,000 plus uncapped commission! Schedule: Monday to Friday Work Location: 362 Kingsland Ave Brooklyn NY 11222

Job Description Network/IT Help Desk Specialist Summary: The Network/IT Help Desk Specialist will be responsible for maintaining and optimizing the company’s IT infrastructure with a strong focus on network administration and security. This includes diagnosing and resolving network connectivity issues, managing hardware and software installations, and ensuring reliable system performance across all business locations. Essential Duties and Responsibilities: • Provide technical support for issues related to computer systems, software, and hardware., • Respond to help desk tickets and resolve issues in a timely manner., • Providing solutions and advice on technical issues., • Documenting and analyzing technical issues and team member interactions., • Attending training sessions and conferences to stay current with best practices on how to help team members with technical issues., • Install, configure, and maintain computer hardware, software, and peripherals., • Troubleshoot and resolve technical problems remotely and in person., • Escalate unresolved issues to the appropriate IT teams., • Create and maintain documentation for IT processes and procedures., • Making manuals for technical training., • Assist with IT projects and initiatives as needed., • Keep up to date with the latest technologies and IT trends., • Using feedback from team members to improve problem-solving techniques and customer service., • Regular maintenance activities, including updates, patches, and backups to ensure optimal system performance and security., • Provision of technical assistance and advice to end-users, both remotely and on-site, to address hardware and software-related issues., • Resolution of laptop, desktop, and other I.T. hardware problems., • Ensuring the operation well-being of the O365 Suite Applications, covering security, availability, performance, interoperability, reliability., • Resolution of various Office 365 problems, including connectivity and mobility., • Management and support of system backup disaster recover processes using VMware options for virtual machines., • Design, configure, and maintain all network hardware and software—including routers, switches, firewalls, and access points—to ensure secure, high-performance connectivity., • Monitor, analyze, and optimize network performance using diagnostic tools; identify root causes of latency, bottlenecks, or packet loss, and implement solutions to ensure 9% network uptime. Provide technical support to end-users for connectivity and network-related issues., • Monitor for unauthorized access and network vulnerabilities., • Plan and execute network upgrades, expansions, or migrations., • Implement and maintain backup procedures for network devices and configurations., • Administer network security, including firewall configurations, VPN management, and intrusion detection/prevention systems., • Conduct regular network performance assessments and capacity planning to ensure scalability and uptime., • Collaborate with vendors and service providers to resolve complex connectivity or performance issues., • Document network architecture, topology, and configuration changes for internal reference and compliance., • 4+ years of experience in a help desk or technical support role., • 2+ years of experience in a networking role., • Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field (or equivalent experience) preferred., • Professional certifications such as CompTIA Network+, CCNA, or CCNP are strongly preferred; additional Microsoft or VMware certifications are a plus. Knowledge of ITIL best practices is a plus., • Strong knowledge of computer hardware, software, and peripherals., • Excellent problem-solving and troubleshooting skills., • Ability to prioritize and manage multiple tasks., • Excellent communication and customer service skills., • Experience with help desk ticketing systems., • Strong understanding of networking principles, including TCP/IP, VLANs, subnets, routing, switching, DNS, DHCP, and VPNs., • Ability to work independently and in a team environment., • Experience in Network equipment configuration and resolution of network problems., • Experience in the Administration of Windows-based servers and associated technologies like Active Directory, Group Policy, data storage, DNS, etc. under the supervision of a senior administrator., • Experience in the Creation of new user accounts, allocation of permissions in Active Directory and O365., • Knowledge of network principles like VLANs, subnets, VPT, etc., • Familiarity with MAC iOS, Windows, and Server operation systems., • Proficiency in Microsoft technologies (Windows Server, AD, SQL, IIS) and cloud computing, particularly Microsoft Azure., • Experience in implementing and managing VMware technologies, including vSphere/ESX, VMware View, vCenter, and Site Recovery Manager., • Experience managing enterprise network firewalls (e.g., Fortinet, Cisco ASA, SonicWall) and wireless networks., • Competitive salary; commensurate with experience., • Casual work environment., • Paid Holiday, Vacation and Sick. H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Company DescriptionBetson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.Betson Enterprises is the leading coin operated distributor of amusement and vending equipment, coin operated parts, and service in the United States since 1934. Betson Enterprises is a division of H. Betti Industries, Inc., with around 350 employees, 12 distribution offices located across the United States and over 90 years’ experience and leadership in the coin operated industry. Betson Enterprises offers amusement, music, prize merchandisers, and vending equipment. Betson also distributes coin-operated parts, provides technical service and repair, and customized financing. Imperial International, a division of H. Betti Industries, Inc. is the largest wholesale distributor of billiard products and accessories in the United States.

Job Description Note- 3 days in New York City, 2 days in Paramus, NJ The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned. Essential duties and responsibilities include but are not limited to: • Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services), • Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required., • Collaborates with systems administrator and/or infrastructure team, • Resolve and update Service Requests accurately and timely within the company’s designated platforms and SLA, • Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles., • Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training), • Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access), • Responsible for maintaining asset management, such as inventory and end user devices, • Responsible for creating and conducting training programs to educate our users on all our desktop platforms, • Assist in project work as needed, • Administer user accounts including Add/Change/Delete functions., • Administer device provisioning including mobile devices ( using Microsoft Intune, • Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator., • Printers/copiers/plotters, • Phone systems (work with phone provider on all provisioning and troubleshooting, • Mainting, • Process improvements: o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users • Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products., • Administer and support VOIP and Video Conferencing solutions, • Provide white glove support for VIP employees, including C-Suite executives, • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups., • Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day, • Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite, • Flexibility for attending or responding to early morning and late night meetings and inquiries, • Ability to provide after-hours support when needed Cybersecurity • Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations., • Assist with Disaster Recovery and business continuity plan as it relates to technology as needed, • Report cyber-attacks NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization. Job Qualifications: • Experience with cloud technology including Azure and M365, • Excellent technical knowledge of desktop/laptop hardware and mobile devices, • Working technical knowledge of network protocols and operating systems, • Excellent knowledge of Active Directory, • Experience with helpdesk and remote control tools, • Technical certifications are a plus, but not required. Education/Experience: Required • BS/BA in computer science, information systems, or related field; or equivalent work, • 2-5 years of IT Helpdesk experience Powered by JazzHR ikt0PjFT7T

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description WHO WE ARE : The Children’s Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures. Position Summary: The Senior EHR Support Specialist is the agency’s lead resource for supporting, maintaining, and enhancing the MyEvolv Electronic Health Record (EHR) system. This role is responsible for implementing system improvements, providing high-level user support, designing electronic forms, and ensuring system reliability and compliance. The specialist works closely with departments across the organization to optimize workflows, maintain data integrity, and improve the overall user experience. This position requires advanced knowledge of MyEvolv, strong form-building capabilities, and a strategic mindset toward EHR support and optimization. Responsibilities: • Serve as the tier 2 point of contact for MyEvolv EHR support, configuration, and troubleshooting., • Design, build, test, and maintain custom electronic forms and workflows within the MyEvolv system., • Documentation compliance in healthcare environments., • Ability to lead cross-functional teams and manage complex projects with minimal supervision., • Excellent communication and stakeholder engagement skills., • Strong analytical and strategic thinking abilities., • Demonstrate proficiency with Windows OS, Microsoft Office Suite, and IT troubleshooting tools., • Educate/train team members on form building in MyEvolv system. Requirements Education: • Associates in Health IT, Applied Science, or related fields, • Bachelors degree in health management or related field preferred Experience: • 1 or more years of building forms in an Electronic Health Records system, • Experience with MyEvolv will be viewed as a plus, • Some experience with SQL and Javascript knowledge, • Driver's License and ability to maintain insurability throughout employment required BenefitsBenefits available to all staff: • Student Loan and Tuition Reimbursement, • Employee Assistance Program, • Employee Discounts at the Southern Tier Community Center, • Agency-Paid CEUs, License Prep Course, and License Exam, • 403(b) with 6% employer contribution, • PTO plus 9 paid holidays, • Childcare Reimbursement, • Health, Dental, and Vision Insurance (with HSA/FSA Accounts), • Life Insurance EEO Statement: The Children’s Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms. Responsibilities: Technical Support & Troubleshooting • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones)., • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms., • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests., • Resolve complex hardware, software, and network issues., • Troubleshoot LAN access and connectivity issues; escalate when necessary., • Conduct onboarding and training for new users on hardware and software., • Prepare instructional documents / SOP's and videos for IT procedures and applications., • Deliver excellent customer service in person, over the phone, and electronically., • Handle conference room setups, including device connections to screens., • Maintain accurate documentation of technical issues and resolutions., • Attend technical training to stay current with industry trends and technologies. Education & Certifications • Bachelor's degree in Computer Science, Information Technology, or related field preferred., • Strong problem-solving and prioritization skills., • Excellent communication and customer service skills., • Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job Description JOB SUMMARY: Under the supervision of the Senior System Administrator/IT Support Supervisor, the IT Support Specialist II applies systems analysis techniques and procedures to determine hardware, software, or system functional specifications, and design, document, develop, test, or modify computer systems based on user or business specifications. The IT Support Specialist II also serves as the lead for the setup, configuration, and technical support for desktop computers (physical and virtual), applications, and related technology and ensures proper computer operations for the end user. ESSENTIAL FUNCTIONS: • Design, develop, analyze, and create the virtual desktop infrastructure, including hardware and software components based on end user specifications., • Apply system analysis techniques and procedures to monitor the performance of the VDI environment, identify potential issues and recommend solutions to resolve them., • Identify, develop and implement policies and procedures to ensure the security and reliability of the VDI environment., • Collaborate with cross-functional teams to understand their requirements and ensure that the VDI solutions meet their needs., • Create and maintain technical documentation and training materials., • Stay up-to-date with new technologies and advancements in the VDI field., • Provide and lead general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software., • Provide and lead first and second line support to the Funds’ users via telephone, email, and in-person., • Determines and issues priority levels for helpdesk queues in IT Helpdesk ticketing system., • Monitors system alert management system and responds to alerts for hardware and software issues., • Provide excellent customer service, answer Help Desk phone in courteous and professional manner., • Understand and evaluate end-users’ needs, develop creative technical solutions, and know when to escalate a problem., • Document all requests, including the entire problem solving process., • Learn the software and hardware used and supported by the Funds., • Unpack, setup, connect and test new computers, printers and other peripherals in accordance with user specifications., • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in accordance with user specifications., • Disconnect, move, reconnect, and test workstations and printers for move and change requests., • Maintain and manage computer asset inventory, ensuring that all equipment is set up and maintained within required specifications and Funds standards., • Troubleshoot LAN/WAN basic networking issues., • Troubleshoot printers, scanners, and other peripherals issues., • Responsible for setting up audio/visual equipment for presentations in accordance with user specifications., • Facilitate repairs with vendors., • Perform routine maintenance as needed., • Perform other related duties as assigned., • Provide support after hours, on weekends and through on-call rotation. QUALIFICATIONS: • A+ Certification required, Network+, ITIL and Microsoft Professional Certification are pluses., • 3-5 years of experience in VDI, IT Support Level 2 or above technical support, and systems analysis., • Solid background in personal computer hardware repair and/or troubleshooting., • Knowledgeable in computer hardware, operating systems, applications, and networks., • Strong experience with Group Policy Management, MDM, Windows, Windows Server, and Exchange., • Familiar with MS Office, Teams, One Drive, SharePoint Online, and MS Azure., • Familiar with programming languages and/or PowerShell are pluses., • Prior understanding of software deployment, management processes, and/or vendor management are pluses., • Experience with Active Directory configuration, printer server, LAN and WAN networks., • Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution., • Offer exceptional customer service to end users by being highly communicative and responsive., • Must be able to multitask., • Ability to work independently and also as a team member with the IT staff., • Excellent organizational and time management skills., • Flexibility and willingness to adapt to change., • Strong analytical skills to resolve problems, identify and document solutions, • Strong interpersonal communication and relationship-building skills. Education and/or Experience: Associates, Bachelors degree in Computer Science or a related discipline. 3-5 years of experience in VDI, IT Support Level 2 or above technical/systems support. Language Skills: Speak, Read, Write and Understand English. Mathematical Skills: Good Reasoning Ability: High Certificates Licenses, Registrations: None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environments The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rotational work shift - Depends on business needs