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Job DescriptionCompany Description On-site 1yr contract Pay: $9k/month DOE English/Korean Bilingual We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. Job Description • Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform., • Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers., • Review source code and system configurations to assist in root cause identification., • Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents., • Document all customer interactions, issue details, and resolutions in accordance with established procedures., • Communicate technical findings clearly and professionally to both technical and non-technical audiences., • Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.Qualifications, • Korean Bilingual required, • Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline., • Minimum of five (5) years in software development (e.g., VB, C#, Java, or equivalent technologies) required., • SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred., • Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred., • Understanding and experience in system development lifecycle preferred, • Demonstrated ability to interpret and analyze complex source code and technical documentation., • Strong analytical, diagnostic, and problem-solving abilities required., • Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required, • Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently., • High degree of professionalism, accountability, and customer service orientation required., • Prior experience in client-facing roles preferred. Additional Information All your information will be kept confidential according to EEO guidelines.