Consumer Lender - Support
4 days ago
Albany
Job Description Consumer Lending Specialists – Albany, NY (Onsite) Mary Christman and Gabrielle Maisonet are partnering with a highly reputable, well-established financial institution in the Capital Region looking to add Consumer Lending Specialists to their member-focused, service-driven lending team. This contract-to-hire role is ideal for someone who is passionate about delivering exceptional customer experiences, enjoys building relationships, and thrives in a fast-paced environment. If you take pride in helping people feel supported, informed, and confident in their financial decisions, this is a great opportunity to join an organization that truly gives back to the community it serves. In this role, you’ll act as a trusted point of contact for members, guiding them through the full lending process—from initial inquiry and application to underwriting coordination and closing—while providing a seamless, positive experience every step of the way. What You’ll Be Doing • Delivering outstanding customer service by assisting members via phone, email, text, and in person, • Acting as a friendly, knowledgeable resource throughout the lending process, • Processing loan applications and gathering required documentation with accuracy and care, • Completing initial underwriting steps (training provided) while ensuring a smooth member experience, • Maintaining organized and up-to-date loan files, • Preparing files for underwriting review and coordinating closings, • Clearly explaining loan terms, timelines, and next steps in a supportive, easy-to-understand way, • Proactively communicating with members to provide updates and set expectations, • Contributing to a team culture centered around service excellence, collaboration, and community impact You’ll Thrive If You… • Have strong customer service, retail, or call center experience, • Naturally build rapport and create positive interactions with a wide range of people, • Communicate clearly, empathetically, and professionally, • Enjoy helping others and take pride in delivering a great customer experience, • Are detail-oriented, organized, and able to multitask effectively, • Have basic Excel/Word skills and strong attention to detail, • Are eager to learn — lending experience is preferred, but not required