Care Coordinator - Non-Clinical
18 days ago
Puyallup
Job Description Care Coordinator – Non-Clinical (Puyallup, WA) Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Care Coordinators (non-clinical) are a key part of our care team, ensuring every patient has the best opportunity to heal. If you enjoy being a part of a fast-paced team alongside our Skin and Wound Specialists, you will find this to be a great career. Who we are looking for: We are seeking a detail-oriented Care Coordinator to support Care Managers and UWH providers by managing dashboards, tracking referrals, and keeping communication moving across post-acute settings. This role includes patient and family outreach and coordination of services to support smooth transitions of care. This is a non-clinical position and does not involve independent clinical assessments. Main Responsibilities (may include but are not limited to): * • Maintain care coordination dashboards, patient lists, and basic tracking for CCM/PCM programs, • Track referrals, authorizations, and follow-up appointments across specialty and post-acute services, • Conduct non-clinical patient and family outreach, including welcome calls and appointment reminders, • Coordinate communication between patients, facilities, Care Managers, and providers, • Gather, upload, and organize medical records, wound photos, labs, and imaging reports, • Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments, • Complete clerical tasks related to Transitional Care Management (TCM), including outreach, scheduling, and documentation, • Monitor admissions, discharges, and census changes from skilled nursing and post-acute facilities, • Prepare patient summaries, reports, and materials for care team meetings, • Escalate clinical concerns promptly to a Care Manager or provider, • Participate in required training, meetings, and compliance activities, • Provide excellent customer service and follow communication and organizational standards, • Perform other duties as assigned Skills required to succeed: * • Experience in the medical industry is preferred, • Computer savvy; Intermediate proficiency using MS Suite: Word, Teams, Outlook, and Excel, • Professional phone etiquette with excellent customer service skills, • Excellent attention to detail, strong organizational skills and ability to manage time effectively, • Must have strong interpersonal skills and the ability to communicate effectively with a variety of people through both verbal and written communication lines, • Ability to prioritize work load and have a strong sense of urgency when time sensitive situations arise, • Ability to multitask while providing compassionate patient care, • Leadership qualities with the ability to work well within a team of healthcare professionals, • Must be self-motivated, punctual, and dependable, • Must be trustworthy, honest, and have a positive and professional attitude Compensation: $21.00 - $27.50 hourly – DOE Location: Puyallup, WA This position is classified as: Hourly, Non-Exempt; Full-Time employment Hours: Typical hours are Monday through Friday, 8:00am to 4:30pm, though hours may vary; no nights or weekends Benefits: • Associates working 20+ hours per week:, • Medical/Dental/Orthodontic/Vision/RX – minimum 80% towards employee monthly premiums covered, HSA matching, dependent coverage available at employee’s expense, • Employer Sponsored Life, AD&D, and Disability Insurance, • Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life, Identity Protection, Financial Wellness, and Legal Plan coverages available, • Paid Time Off:, • PTO accrual up to 132 hours (16.5 days) your first year of employment, based on 1.0FTE status, • 8 paid Holidays for full-time employees, • 401(k) match on first 4%, • Core Values that promote work-life harmony, • No weekend or call, • Work with amazing people who have created a culture where we recognize each other’s wins and don’t tolerate gossip or drama *Do you want to grow personally and professionally by working with the best? We’d love to hear from you! Website: We are a drug-free workplace. All offers of employment are contingent upon a successful drug screen and criminal background check. EEO.