OpenText / NetIQ Infrastructure Engineer - OTIE 0604 HG#01
4 days ago
Trenton
Job DescriptionOpenText / NetIQ Infrastructure Engineer Location: Philadelphia, PA Engagement Type: Long-Term Contract Work Environment: Enterprise Infrastructure / Utility Industry Position Overview We are seeking a highly experienced OpenText / NetIQ Infrastructure Engineer to support a large-scale enterprise infrastructure environment. This role requires a senior-level engineer capable of functioning as both a hands-on technical resource and a Subject Matter Expert (SME) across identity, access management, and hybrid infrastructure systems. The selected candidate will support critical enterprise platforms, including OpenText/NetIQ technologies and Microsoft-based infrastructure (on-premises and Azure). This is not an entry-level role—candidates must demonstrate the ability to independently troubleshoot, optimize, document, and modernize complex, highly integrated enterprise systems. Key ResponsibilitiesOpenText / NetIQ Infrastructure Support • Administer, maintain, and troubleshoot enterprise OpenText and NetIQ platforms, including:, • eDirectory, • Identity Manager (IDM), • Open Enterprise Server (OES), • NetIQ Access Manager (NAM), • iPrint, • Secure Single Sign-On (SSO), • Privileged User Manager (PUM), • Filr, • Self-Service Password Reset, • Zenworks, • Perform system upgrades, patching, and configuration management, • Troubleshoot identity synchronization, authentication, directory replication, and access management issues, • Support secure identity and access management operations, • Contribute to infrastructure modernization and stability initiativesMicrosoft Infrastructure & Azure Support, • Support enterprise Windows Server environments, • Administer and troubleshoot Microsoft Azure and hybrid cloud environments, • Resolve issues related to Active Directory, authentication, and infrastructure connectivity, • Assist with Azure maintenance, integrations, and operational support, • Support integrations between OpenText/NetIQ and Microsoft platforms, • Participate in infrastructure hardening and security remediation initiativesInfrastructure Engineering & Documentation, • Develop and maintain detailed technical documentation, including:, • System and architecture diagrams, • Disaster recovery plans, • Operational runbooks, • Audit and compliance documentation, • Participate in infrastructure assessments and architecture reviews, • Support proof-of-concept (POC) initiatives and technology evaluations, • Recommend improvements for operational efficiency and modernizationSME Leadership & Collaboration, • Serve as an SME and escalation point for OpenText and NetIQ technologies, • Provide knowledge transfer, mentoring, and technical guidance to internal teams, • Collaborate with infrastructure, cloud, and security teams, • Participate in troubleshooting calls and incident response activities, • Support high-availability enterprise systemsOperational & Production Support, • Participate in after-hours and on-call support as required, • Support production incidents, maintenance windows, and emergency troubleshooting, • Ensure operational readiness and timely issue resolution, • Contribute to long-term infrastructure support and continuity planningRequired Qualifications, • 7+ years of enterprise infrastructure engineering experience, • 7+ years of hands-on experience with OpenText / NetIQ platforms Strong expertise in: • eDirectory, IDM, OES, NAM, • iPrint, SSO, PUM, Filr, • Self-Service Password Reset, Zenworks, • Windows Server enterprise environments, • Microsoft Azure and hybrid infrastructure, • Enterprise identity and authentication systems, • Infrastructure documentation and disaster recovery planningPreferred Technical Experience, • Identity and Access Management (IAM), • Active Directory integrations, • Enterprise authentication and security systems, • Hybrid cloud architecture, • Infrastructure security and compliance, • Disaster recovery and business continuity, • Enterprise systems integration, • Infrastructure modernization initiativesCertifications (Preferred), • OpenText / NetIQ certifications, • Microsoft Azure certifications, • Windows Server certifications, • Identity & Access Management certificationsSoft Skills & Expectations, • Strong troubleshooting and analytical capabilities, • Excellent written and verbal communication skills, • Ability to work independently with minimal supervision, • Strong documentation and organizational skills, • Ability to operate in a structured, process-driven environment, • High level of accountability and ownership, • Ability to quickly understand complex enterprise environmentsWork Environment, • Enterprise-level infrastructure supporting critical operations, • Combination of project-based work and ongoing operational support, • Highly collaborative technical team environment, • Occasional after-hours and weekend support required For more details reach at resumes@navitassols.com. About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.