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  • Quality Control Specialist
    Quality Control Specialist
    7 hours ago
    Full-time
    East Bronx, The Bronx

    About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience is required, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Why Roadway? We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it. Recruiting agencies Thanks for thinking of us. We run our searches in house and aren't taking agency submissions for this role, so please don't reach out to our hiring managers or People team about it. Unsolicited resumes become the property of Roadway Moving and no fee is owed if we hire that candidate. If we ever need outside support, we'll come to you. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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  • Marketing Executive
    Marketing Executive
    28 days ago
    $20–$25 hourly
    Part-time
    West New York

    Pay: $20–$25 per hour + Performance Bonuses We are seeking an energetic, outgoing, and self-motivated Community Outreach & Business Development Representative to help grow our business through community engagement and relationship building. In this field-based role, you will represent our company throughout the community by developing referral relationships, attending local events, and introducing our services to healthcare professionals, community organizations, seniors, and families. If you enjoy meeting people, networking, and making a positive impact, we'd love to hear from you. Responsibilities • Visit doctors' offices, hospitals, rehabilitation centers, senior centers, adult day care centers, assisted living communities, and other referral sources., • Build relationships with healthcare professionals, social workers, discharge planners, case managers, and community organizations., • Distribute brochures and marketing materials in approved locations., • Attend health fairs, senior expos, networking events, and community outreach programs., • Identify new referral sources and business opportunities., • Follow up with prospective partners and maintain ongoing relationships., • Track outreach activities and contacts using company systems or CRM., • Collaborate with management to develop outreach strategies and marketing initiatives., • Represent the company with professionalism and excellent customer service. Qualifications • Strong communication and interpersonal skills., • Friendly, confident, and comfortable speaking with new people., • Ability to work independently and manage a local territory., • Reliable transportation and a valid driver's license., • Experience in community outreach, marketing, healthcare, customer service, or sales is preferred but not required., • Bilingual candidates are encouraged to apply. Preferred Experience • Home care, • Healthcare marketing, • Community outreach, • Business development, • Outside sales, • Senior services, • Public relations Benefits • Competitive hourly pay, • Performance bonuses, • Flexible schedule, • Paid training, • Opportunity for career growth If you are passionate about connecting with people, building community partnerships, and helping expand a growing organization, we enc

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