We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!
Position Summary We are looking for an experienced and versatile Site Engineer – HVAC & Controls to join our growing team. In this critical role, you will oversee HVAC construction sites, with a specialized focus on building automation systems and controls. You’ll ensure projects run smoothly from start to finish, and provide technical leadership on Johnson Controls-based systems, including graphics programming, repair, and controls project management. Key Responsibilities Supervise and manage all on-site activities related to HVAC and building automation/control systems. Design, implement, and commission HVAC systems integrated with Johnson Controls platforms. Develop and customize graphics programs for Johnson Controls control systems (e.g., Metasys). Perform diagnostics and repair of control systems, including troubleshooting hardware and software issues. Lead project management efforts for controls-related scopes, ensuring timelines, budgets, and quality targets are met. Conduct on-site inspections to ensure compliance with safety codes and project specifications. Coordinate closely with project managers, engineers, subcontractors, and vendors to ensure project alignment and efficiency. Prepare and maintain technical documentation, including reports, drawings, and control schematics. Qualifications Bachelor’s degree in Mechanical Engineering, Building Automation, or a related field. Proven experience as a Site Engineer in HVAC and controls environments. Johnson Controls certification is required. Hands-on experience with graphics programming for Johnson Controls systems (e.g., Metasys UI, SCT). Strong understanding of controls repair, commissioning, and maintenance. Demonstrated ability to manage controls projects from planning through execution. Proficiency in CAD and control system design tools. Excellent communication and interpersonal skills. Solid knowledge of safety protocols and construction regulations. Why Join Tameer, Inc.? We offer a collaborative, forward-thinking environment where technical skill and leadership are valued. At Tameer, you’ll play a key role in delivering cutting-edge HVAC and controls solutions that make an impact across commercial, residential, and institutional sectors. Apply today to become a vital part of our mission to build smarter, more efficient systems throughout the tri-state area. Job Type: Full-time Pay: $95,000.00 - $120,000.00 per year Benefits: 401(k) matching Dental insurance Life insurance Vision insurance Schedule: 8 hour shift Ability to Commute: West Hempstead, NY 11552 (Required) Ability to Relocate: West Hempstead, NY 11552: Relocate before starting work (Required) Work Location: In person