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  • Quality Control Specialist
    Quality Control Specialist
    2 days ago
    Full-time
    Humboldt Park, Chicago

    About the Company: Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people not just our trucks, set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don't just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved. We are seeking a detail-oriented and customer-focused Field Quality Control Specialist and a Lead to ensure the highest standards are upheld on residential moves throughout the tri-state area. This role is responsible for visiting job sites, evaluating crew performance, and ensuring that all moving operations meet company expectations, safety standards, and client needs—particularly with high-profile clients. Key Responsibilities: • Conduct on-site inspections of packing, loading, unloading, and overall move execution, • Ensure all work meets company policies, customer expectations, and safety regulations, • Monitor crews in real time, offering support and resolving issues as they arise, • Deliver constructive feedback and on-the-spot coaching to moving crews, • Provide exceptional customer service and de-escalate issues professionally when needed, • Serve as a key point of contact for clients during move execution, especially high-profile individuals, • Maintain accurate records of job visits, client feedback, and quality metrics, • Collaborate with dispatch and operations to address issues and improve processes, • Identify recurring problems and recommend improvements to training or procedures, • Support new crew member training on quality standards, safety, and professionalism, • Generate reports if and when needed on the field performance Qualifications: • Prior experience in quality audit the moving industry, consumer service, or hospitality is needed, • Moving experience required, • Strong customer service skills; ability to remain calm, courteous, and solution-oriented, • Must be comfortable dealing with high-net-worth and VIP clientele, • Clean driving record and valid driver's license (company vehicle provided), • Excellent communication skills (verbal and written in English), • Proven ability to assess team performance and give effective feedback, • Physically able to be on-site, including walking, lifting, and evaluating loading processes, • Strong organizational and problem-solving skills, • Strong attention to detail, • Tech-savvy and comfortable with basic reporting tools and mobile communication Salary depends on the level of role and experience: $23/h - 35/h This role may be filled at the Specialist or Lead level depending on experience and demonstrated capability. Why Roadway? We care about the people who work here, and we put real effort behind that. That looks like training that actually prepares you, managers who coach instead of just assign, and clear paths to grow. It looks like knowing the people you work with. It looks like being trusted with real work early. We have teams across the United States and internationally, and they get the same version of this company. Same standards, same investment, same care. Where you sit does not change what you get from us. The thing we believe most: how we treat our people shows up in how our customers are treated. That is not a slogan for us, it is how we make decisions. Our employees rate us a 93 on employee Net Promoter Score, our customers rate us between 4.5 and 4.9, and we have been named a Stevie Award Employer of the Year three times, including Gold for Talent Acquisition. We are proud of that, and we know it only stays true if we keep earning it. Recruiting agencies Thanks for thinking of us. We run our searches in house and aren't taking agency submissions for this role, so please don't reach out to our hiring managers or People team about it. Unsolicited resumes become the property of Roadway Moving and no fee is owed if we hire that candidate. If we ever need outside support, we'll come to you. Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover's mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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  • Assistant Manager
    Assistant Manager
    4 days ago
    $85000–$88000 yearly
    Full-time
    Palos Heights

    The Asset Manager is responsible for overseeing the investment lifecycle of a portfolio of LIHTC multifamily assets. This includes, but is not limited to, monitoring the original investment plan, communicating about performance, and reforecasting when assets have strayed from the investment plan. To be effective, you will need to: KNOWLEDGE/SKILLS/ABILITIES: • Exceptional verbal and written communication skills to liaise effectively with team members and leadership., • Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently., • Financial management, • Analysis skills, • Knowledge of capital improvement and renovations, • Business acumen, • Communication proficiency, • Ethical conduct, • Relationship management ESSENTIAL JOB FUNCTIONS: • Develop and execute strategies to drive revenue growth across the portfolio, • Determine effectiveness of expense-controlling and revenue-enhancing initiatives, and implement accordingly, • Establish review processes to analyze financial performance against budgets, • Conduct quarterly property visits to assess onsite performance/operations, curb appeal, and ensure Elmington standards are met, • Forecast asset performance by conducting ongoing evaluation of cash flow to maximize annual distributions to investors, • Analyze portfolio trends and external market trends impacting asset performance, • Track assets' performance through various reporting methods shared with stakeholders, • Conducts audits to ensure the portfolio is compliant with all applicable regulations, • Work closely with the development team during underwriting and due diligences efforts, • Work closely with property management team, and all lines of business across Elmington SPECIFIC EDUCATION OR EXPERIENCE: • Bachelor's degree in a related field, • 2 - 5 years' experience in asset management, real estate analytics, or similar industry preferred but not required PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Frequently sit, stand and walk., • Regularly required to talk or hear., • Frequently required to use hands or fingers to handle or feel objects, tools or controls., • Occasionally required to climb or balance, stoop, kneel, crouch or crawl., • Occasionally lift and/or move up to 25 pounds., • Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus., • The noise level in the work environment is usually moderate., • Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary. Benefits: • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Work Location: In person

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