Operations Excellence Supervisor
hace 18 horas
Wayne
Salary Range $65,000.00 - $70,000.00 Salary/year Position Type Full Time Job Shift Any Travel Percentage Up to 50% • Deliver instructor-led, hands-on, and system-based training for warehouse associates, supervisors, managers, Inventory Control teams, and other operational users., • Conduct training using WMS testing and training environments to allow users to safely practice workflows before executing transactions in production., • Develop user knowledge of system functionality, warehouse processes, troubleshooting techniques, and operational best practices., • Reinforce standardized processes and system-specific nomenclature across facilities., • Provide coaching and follow-up support after training to reinforce adoption and identify additional development needs., • Support the creation and continuous improvement of training materials, process documentation, standard operating procedures, work instructions, job aids, and troubleshooting guides., • Help develop site-level subject matter experts and super users who can provide sustainable local support following deployments., • Travel up to 50% of the time to support WMS deployments, operational readiness, training, process implementation, and post-deployment stabilization., • Partner with site leaders to prepare teams for new WMS functionality, process changes, system enhancements, and deployments., • Review key deployment functionality with Operations and Inventory Control leadership to ensure processes are understood before go-live., • Provide on-site support during deployments and stabilization periods, helping teams troubleshoot issues and correctly execute new processes., • Observe how system functionality performs within real-world warehouse operations and identify opportunities to improve system adoption or process execution., • Help ensure new functionality is operationally practical, clearly understood, and consistently executed across facilities., • Develop strong knowledge of Inventory Control fundamentals and best practices within a 3PL environment., • Support standardized cycle count, inventory investigation, adjustment, replenishment, receiving, putaway, picking, and inventory accuracy processes., • Work with Inventory Control and Operations teams to understand the root cause of inventory discrepancies and recurring operational issues., • Identify opportunities to improve inventory accuracy, process control, system utilization, and operational consistency., • Assist with developing and implementing standardized processes that can be replicated across multiple facilities., • Evaluate workflows to identify unnecessary steps, process gaps, system limitations, and opportunities for continuous improvement., • Identify potential WMS bugs, functionality gaps, and process improvement opportunities through training, testing, deployment support, and direct observation of operations., • Determine whether reported issues are caused by system functionality, configuration, process execution, training gaps, or data conditions., • Reproduce reported issues in testing environments whenever possible to validate system behavior before escalation., • Document bugs and enhancement opportunities clearly, including expected behavior, actual behavior, business impact, examples, and steps to reproduce., • Create and maintain Product Backlog Items (PBIs) for validated system defects and functionality improvements., • Work directly with WMS developers, product owners, and operational stakeholders to explain requirements and provide operational context., • Participate in testing and validation of system fixes and enhancements before functionality is released into production., • Confirm completed development meets the operational requirement and does not introduce unintended impacts to downstream processes., • Track identified system issues through resolution and communicate updates to affected stakeholders., • Identify recurring operational issues and recommend sustainable solutions rather than relying on repeated manual workarounds., • Partner with site leadership to identify gaps between documented processes and actual operating practices., • Assist with developing standardized workflows and best practices across facilities., • Support process mapping, root-cause analysis, system testing, and continuous improvement initiatives., • Evaluate new WMS functionality from both a system and operational perspective., • Provide feedback to Operational Excellence leadership regarding recurring trends, deployment risks, training needs, and system improvement opportunities., • Serve as a liaison between warehouse Operations, Inventory Control, Training, Operational Excellence, and WMS Development teams., • Communicate system functionality and technical issues in clear, operationally understandable language., • Build strong working relationships with site leadership and frontline teams., • Communicate deployment status, system issues, training needs, and operational risks clearly and professionally., • Facilitate discussions between operational users and technical teams when additional clarification or development is required., • Escalate critical operational or system issues appropriately while helping drive issues toward resolution., • Perform other duties as assigned., • Strong teaching, coaching, and presentation skills with the ability to train employees at multiple levels of an organization., • Excellent written and verbal communication skills., • Strong technical aptitude with the ability to quickly learn Warehouse Management Systems and related operational technology., • Strong analytical and problem-solving skills with the ability to identify patterns, determine root causes, and distinguish system issues from process or training issues., • Ability to document business requirements, system defects, testing results, and process gaps clearly and accurately., • Comfortable working directly with software developers, technical teams, operational leaders, and frontline warehouse employees., • Strong organizational and project-management skills with the ability to manage multiple priorities simultaneously., • Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and Outlook., • Ability and willingness to travel up to 50% of the time based on business needs., • Ability to work flexible hours during deployments, system releases, training events, or operational stabilization periods when required., • Professional, collaborative, and team-oriented approach with a strong focus on continuous improvement., • Experience working with Warehouse Management Systems (WMS) in a warehouse, distribution, fulfillment, or 3PL environment., • Previous experience delivering operational or systems training., • Experience with Inventory Control, cycle counting, inventory investigations, replenishment, receiving, putaway, picking, or outbound fulfillment processes., • Experience supporting WMS implementations, migrations, deployments, or system enhancements., • Experience testing software functionality or documenting system bugs and enhancement requirements., • Experience creating Product Backlog Items (PBIs), user stories, business requirements, or similar development documentation., • Experience working with software development, product, IT, or systems teams., • Experience with process improvement, standard operating procedures, process mapping, or continuous improvement initiatives., • Bilingual English/Spanish preferred. Quickbox is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds