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  • Appointment Setter
    Appointment Setter
    5 days ago
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Content Strategist
    Content Strategist
    18 days ago
    $4000–$4500 monthly
    Full-time
    Manhattan, New York

    About the role We’re looking for a creative, culturally fluent, and curious Content Strategist to join our team. In this role, you’ll help shape how our clients show up across social platforms—especially Reddit—by developing thoughtful, engaging, and context-aware content strategies. You’ll work closely with Sales, Customer Success, and Delivery teams to understand our clients’ products and audiences, and translate that knowledge into clear, actionable briefs and content strategies. You’ll ensure our content is accurate, on-brand, and also culturally relevant and platform-native. A key part of this role is understanding how different online communities think, speak, and engage. You should be highly familiar with Reddit (including subreddit dynamics, tone, and norms), as well as other major social platforms, and be able to adapt content strategies accordingly. You will also act as a subject matter expert across a subset of clients and industries, contributing to content ideation, reviewing drafts, and continuously refining strategy based on performance and cultural trends. You may occasionally join client calls to gather insights, share recommendations, and collaborate on new angles or campaigns. Most of our clients are U.S.-based, and while our team is global, our work is primarily aligned to Eastern Time. You can work from anywhere, but flexibility to support time-sensitive campaigns (e.g., major cultural or retail moments like the Super Bowl or Black Friday) is important. What you'll do • Develop and own content strategies tailored to specific platforms, with a strong emphasis on community-driven channels, • Review and refine content to ensure quality, accuracy, and consistency across deliverables, • Stay on top of internet culture, trends, and conversations, and proactively apply insights to client strategies, • Identify opportunities to evolve content approaches based on performance, trends, and client goals Who we’re looking for • 2+ years of experience in content strategy, social media, or digital marketing, • Deep familiarity with Reddit (subreddit ecosystems, tone, engagement norms) and strong working knowledge of other major platforms (e.g., Twitter/X, TikTok, Instagram, YouTube), • Native English speaker with strong North American cultural fluency and an intuitive understanding of tone, humor, and online discourse, • Naturally curious, with a broad range of interests and the ability to quickly get up to speed on new topics and industries, • High sense of urgency and speed - we’re a growing startup and “done is better than perfect” is a constant refrain, • Exceptional writing and editing skills, with a strong sense of voice and audience awareness, • Ability to translate complex ideas into clear, engaging, and accessible content, • Highly organized and self-directed, with strong attention to detail and follow-through, • Comfortable working in a fast-paced, collaborative environment with multiple stakeholders, • Experience in agency, startup, or tech environments is a strong plus, • Background working across diverse industries including crypto, gaming, B2B SaaS, health/wellness, sports betting/predictive markets, or lifestyle

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  • English–Mandarin Bilingual Executive Assistant
    English–Mandarin Bilingual Executive Assistant
    1 month ago
    Full-time
    Williamsburg, Brooklyn

    Location: Brooklyn, NY Position: Full-time Reports to: Director of Operations Are you highly organized, adaptable, and curious about how a dynamic organization runs behind the scenes? We are on the lookout for a thoughtful and capable English–Mandarin Bilingual Executive Assistant to work directly with the Director of Operations at Ms. Lam Montessori School. This role goes beyond managing schedules or completing isolated tasks. It is an entry-level, growth-oriented position for someone who enjoys multitasking, learning through doing, and becoming an essential part of a close-knit operations team. You will support daily operational needs, assist with a wide range of special projects, and help turn ideas into action so work moves forward smoothly and thoughtfully. This position is intentionally broad and designed to grow with the right person. Responsibilities may shift over time based on organizational needs. As skills, judgment, and reliability are demonstrated, the Executive Assistant will gradually take ownership of defined focus areas or recurring initiatives, while continuing to support general operations and special projects. We are hiring two Executive Assistants under this role. Responsibilities Provide day-to-day support to the Director of Operations across multiple priorities and projects Assist with planning, coordination, and execution of special projects as needed Help organize tasks, schedules, documents, and follow-ups Support cross-department communication and coordination Maintain clear, organized spreadsheets, records, and filing systems Assist with operational, administrative, and logistical tasks as priorities shift Communicate professionally and thoughtfully with staff, parents, and external partners when needed Step in where support is most needed to help ensure work runs smoothly Qualifications Entry-level position; 1–3 years of professional experience welcome (prior experience in a similar support role is a plus) Bachelor’s degree required Bilingual fluency in English and Mandarin required Strong organizational skills and attention to detail Technologically savvy, with proficiency in G-Suite and spreadsheets, and comfortable learning new internal systems and platforms Able to manage multiple priorities in a fast-paced environment Traits & Skills Highly organized, dependable, and proactive Solution-oriented, with strong problem-solving and critical-thinking skills Strong sense of urgency and accountability, with the ability to prioritize and meet deadlines Excellent organizational and time management skills Thoughtful and observant, with good judgment Professional, reliable, and respectful in all interactions Calm, adaptable, and resilient under pressure Eager to learn, grow, and take on increasing responsibility Able to handle sensitive information with discretion and confidentiality Comfortable working across a wide range of tasks and projects Candidates from creative backgrounds — including arts, design, or humanities — are welcome and encouraged to apply. Growth & Development This role is designed to evolve. Over time, and as capability and trust are demonstrated, the Executive Assistant may take increasing ownership of specific focus areas or recurring initiatives, while remaining closely supported and mentored by the Director of Operations. Compensation & Benefits $40,000–$48,000 annually, commensurate with experience Full benefits package including: Health insurance / HRA 401(k) Paid time off & parental leave Professional development support Staff meals (breakfast, lunch, snacks) Schedule & Location Full-time, Monday–Friday Work across multiple Brooklyn campuses as needed

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  • Medical Receptionist
    Medical Receptionist
    2 months ago
    Full-time
    Manhattan, New York

    Medical Receptionist (Spanish-Speaking is a plus) 9AM TO 5PM MONDAYS TO THURSDAY COMPENSATION TO BE DISCUSSED Advance Audiology NY About Us: Advance Audiology NY is a patient-centered audiology practice dedicated to delivering compassionate, high-quality hearing healthcare. We are seeking a dependable, professional, and caring individual to join our team as a Medical Receptionist. Position Summary The Medical Receptionist is the first point of contact for our patients and plays a key role in creating a welcoming, supportive experience. The ideal candidate is responsible, organized, able to multitask, and genuinely enjoys helping people. Spanish fluency is required to support our bilingual patient community. Responsibilities Greet patients warmly and provide exceptional customer service Answer phones, schedule appointments, and manage the practice calendar Check patients in and out; verify insurance information Maintain patient records and ensure accurate data entry Assist with basic office tasks (filing, scanning, organization) Communicate clearly with patients, providers, and staff Support a positive, professional office environment Qualifications Fluent in Spanish and English (required) Previous medical office or customer service experience preferred Strong communication and interpersonal skills Detail-oriented, dependable, and committed to long-term employment Ability to stay calm, friendly, and professional with patients Basic computer and scheduling software skills Ideal Candidate Responsible and consistent with attendance and punctuality Passionate about helping others and creating a supportive environment Looking for a stable, long-term role rather than a transitional position Patient, warm, and comfortable interacting with diverse populations

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