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  • Senior Inside Sales Manager
    Senior Inside Sales Manager
    16 hours ago
    Full-time
    Manhattan, New York

    Senior Inside Sales Manager Location: New York, NY (Hybrid) Full-Time About Molaprise Molaprise is a leading cloud and cybersecurity systems integrator headquartered in New York City, delivering innovative solutions across AI, cloud, and security. We partner with public sector and enterprise clients to modernize infrastructure, enhance resilience, and drive digital transformation. Role Overview We are seeking a high-performing Senior Inside Sales Manager / Senior Account Executive to lead revenue growth, strengthen our inside sales function, and drive execution across key NYC accounts. This is a player-coach role designed for a senior sales professional who thrives in both strategy and execution—owning complex deals while supporting and enabling a broader sales team. You will play a critical role in building pipeline, accelerating deal cycles, and ensuring operational excellence across the sales process. The ideal candidate has strong experience in the NYC SLED market and can effectively position AI, cloud, and cybersecurity solutions to both technical and executive stakeholders. Key Responsibilities Revenue Growth & Pipeline Ownership Own and drive revenue targets across SLED, mid-market, and enterprise accounts Build, manage, and convert a high-quality pipeline through disciplined inside sales execution Lead complex deals from prospecting through negotiation and close Inside Sales Leadership & Daily Execution Provide day-to-day support and direction to the sales team, ensuring consistent pipeline activity and follow-through Establish and optimize sales processes, outreach strategies, and pipeline management discipline Coach and support team members on deal progression, positioning, and closing strategies Pricing Strategy & Vendor Management Negotiate with manufacturers, vendors, and distributors to secure optimal pricing and deal structures Collaborate with partners (e.g., Cisco, Microsoft, OEMs) to strengthen competitive positioning Ensure pricing strategies align with margin goals and customer expectations Proposal Development & Solution Positioning Lead the creation of client proposals, RFP responses, and solution presentations Translate technical offerings into clear, outcome-driven value propositions Partner with engineering teams to ensure accuracy and competitiveness of solutions Customer Engagement & Relationship Management Build and maintain strong relationships with decision-makers across NYC SLED and enterprise clients Act as a trusted advisor, aligning solutions to customer priorities and long-term goals Identify and drive upsell and cross-sell opportunities Marketing & Demand Generation Support Support and participate in marketing outreach, including calls for new service offerings and upcoming webinars Collaborate with marketing to convert campaigns into qualified pipeline Help refine messaging based on customer feedback and market response Cross-Functional Coordination Act as a liaison between project managers, outside sales, engineers, and clients to ensure alignment and timely execution Ensure deals transition smoothly from sales to delivery while maintaining client expectations Drive accountability across stakeholders to meet deadlines and commitments Market Intelligence & Strategy Stay informed on NYC public sector procurement cycles, funding, and competitive landscape Identify emerging opportunities in AI, cloud, and cybersecurity markets Use insights to refine go-to-market strategies and sales positioning Qualifications 7–12+ years of B2B sales experience in IT solutions, cloud, cybersecurity, or consulting Proven track record of exceeding revenue targets and closing complex deals Experience supporting or leading inside sales teams or functions Preferred Experience Strong familiarity with NYC SLED (state, local, education) market Experience working with OEMs, distributors, and partner ecosystems Background in solution-based or consultative selling Core Competencies Strong negotiation and deal structuring skills Ability to translate technical solutions into business value Excellent communication and executive presence Highly organized, data-driven, and process-oriented

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  • Logistics & Inventory Coordinator
    Logistics & Inventory Coordinator
    22 hours ago
    $68000–$80000 yearly
    Full-time
    Mott Haven, The Bronx

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Logistics & Inventory Coordinator to join our Supply Chain team. As we continue to scale our CPG business across retail channels nationwide, this role is critical to ensuring our products move efficiently, on time, and on budget from our production facility to distributors, retail partners, and DTC fulfillment centers. Beyond freight, this role owns CPG inventory management end to end, weeks of supply (WOS) tracking, on-time-in-full (OTIF) performance at retailers, and inventory transfers across our 3PL network and supports our scoop shop business through 3PL inventory management, intercompany freight coordination, and logistics cost management and controls. This is a high-impact, cross-functional role sitting at the intersection of operations, vendor management, and customer service. You'll work closely with our production, sales, and finance teams to coordinate domestic freight movements, manage carrier relationships, manage inventory health across our distributor and 3PL network, and help build the logistics infrastructure that supports Van Leeuwen's next stage of growth. This role will be based out of our Bronx office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • CPG Inventory Management, • Own CPG finished goods inventory visibility and accuracy across the network — production facility, 3PL warehouses, distributors, and DTC fulfillment centers, • Manage weeks of supply (WOS) by SKU and location at distributors and retailers, monitoring sell-through and flagging out-of-stock and overstock risks before they impact service or margin, • Plan and execute inventory transfers between 3PL warehouses, distributors, and fulfillment centers to balance stock, meet demand, and minimize freight and storage costs, • Reconcile 3PL and WMS inventory records against the ERP, investigating discrepancies, shrink, and damaged or short-dated product and driving root-cause resolution, • Report inventory KPIs (WOS, fill rate, inventory accuracy, aging) on a weekly cadence with clear recommendations for rebalancing or replenishment, • Freight & Transportation Management, • Coordinate inbound and outbound freight movements across LTL, FTL, and refrigerated transport for CPG retail and distributor accounts, • Book and manage shipments with carriers and 3PL partners, ensuring on-time pickup and delivery, • Track shipments in real time and proactively communicate delays or disruptions to internal stakeholders and retail partners, • Manage freight claims from initiation to resolution, including documentation and carrier follow-up, • Ensure all shipments meet temperature and cold chain compliance standards required for frozen CPG products, • Distributor & Retail Compliance, • Coordinate order fulfillment for key retail accounts (grocery, natural, club, and specialty channels), ensuring compliance with retailer routing guides and vendor requirements, • Manage ASN creation and EDI coordination with retail partners and distributors, • Monitor and reduce chargebacks and deductions related to logistics non-compliance, • Manage OTIF (On-Time, In-Full) performance at retail partners — monitor retailer scorecards, perform root-cause analysis on misses, and implement corrective actions to minimize fines and protect vendor standing, • Maintain up-to-date knowledge of retailer-specific routing, labeling, and scheduling requirements, • Vendor & Carrier Relations, • Build and maintain strong relationships with carriers, brokers, and 3PL partners, • Solicit and evaluate freight quotes, supporting cost optimization across the supply chain, • Assist in identifying and onboarding new logistics partners as the network scales, • Scoop Shop Supply Chain Support, • Manage 3PL inventory and weeks of supply (WOS) for the scoop shop business, ensuring product availability for shops while minimizing excess, aged, and short-dated stock, • Coordinate intercompany freight between production facilities, 3PL warehouses, and scoop shop distribution points, ensuring on-time, temperature-compliant, and cost-effective deliveries, • Own cost management and controls for scoop shop logistics — track freight and storage spend against budget, audit carrier and 3PL invoices, flag variances, and identify savings opportunities, • Support intercompany inventory transfers and reconciliation between the CPG and scoop shop businesses, ensuring accurate intercompany records in the ERP, • Operations & Reporting, • Maintain accurate records of all shipments, freight costs, and carrier performance in TMS and ERP systems, • Generate regular freight spend and performance reports, identifying trends and cost-saving opportunities, • Collaborate with production and inventory planning teams to align shipment scheduling with production output and inventory availability, • Support month-end close by reconciling freight invoices and accruals Job Requirements • 2 to 4 years of experience in logistics, freight coordination, inventory management, or supply chain, preferably within CPG, food & beverage, or perishable goods, • Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred, • Familiarity with LTL, FTL, and refrigerated freight operations, • Experience working with distributors and retail accounts (UNFI, KeHE, DPI, or similar a plus), • Working knowledge of routing guides, EDI, and ASN processes, • Proficiency in TMS, ERP, or WMS platforms; NetSuite or SAP experience a plus, • Hands-on experience managing inventory KPIs: WOS, OTIF, fill rate, and inventory accuracy, including root-cause analysis and corrective action follow-through, • Experience managing inventory at third-party (3PL) warehouses, including transfers, reconciliations, and cycle count support, • Strong Excel / Google Sheets skills (pivot tables, lookups) for inventory, freight, and cost analysis and reporting, • Familiarity with freight budgeting, invoice auditing, and cost controls; experience with intercompany or multi-entity operations a plus, • Strong organizational skills with the ability to manage multiple shipments and priorities simultaneously, • Excellent communication skills and a customer-service mindsetMust be comfortable working in-store scoop shifts once a quarter, while adhering to DOH guidelines Compensation + Benefits $68,000 - 80,000 annual compensation depending on experience, paid weekly Eligible for annual 5% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $68,000---$80,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Account Executive-Entry Level
    Account Executive-Entry Level
    5 days ago
    $3000–$6000 monthly
    Full-time
    Flushing, Queens

    Looking for a role where your consultative sales expertise and drive for results can make a real impact? As an Account Executive at Easy Connect, you'll partner with business clients to understand their unique needs and deliver tailored voice, data, and video solutions. In addition, you'll represent client brands at pop-up events and promotional campaigns, engaging directly with customers to build brand awareness and generate new business opportunities. By building strong client relationships and providing strategic communication solutions within your assigned territory, you'll play a key role in driving customer success and fueling Easy Connect's continued growth. How You Will Make an Impact • Conduct consultative needs analysis with prospective clients to develop tailored product solutions, • Design and present compelling sales proposals and product presentations for businesses, • Maintain accurate sales databases to track activity and customer information, • Participate in sales meetings and training sessions to enhance your skills What We Offer: • Clear advancement opportunities based on performance, with promotions from within., • A supportive, team-oriented, and collaborative work environment., • Exciting travel opportunities for top-performing team members. Qualifications: • Strong interpersonal and communication skills., • A positive, outgoing, and team-oriented attitude., • Self-motivated with a genuine willingness to learn and grow., • Ability to commit to full-time work and on-site presence. This position offers flexible compensation options, including either a base pay structure or performance-based compensation under an independent contractor arrangement.

    Immediate start!
    No experience
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  • Bilingual Sales Representative (English and Chinese)
    Bilingual Sales Representative (English and Chinese)
    7 days ago
    $40000–$60000 yearly
    Full-time
    Manhattan, New York

    About the Opportunity We are seeking a motivated and results-driven Sales Representative to develop new business and manage client relationships. This is an excellent opportunity for recent college graduates and entry-level candidates looking to build a rewarding career in sales. This is a full-time, in-office position, Monday through Friday, based in Midtown Manhattan. Key Responsibilities • Identify and develop new business opportunities through prospecting, networking, and referrals., • Work in an outside sales role focused on visiting businesses throughout Midtown Manhattan, prospecting for new clients, building relationships with decision-makers, and generating new business opportunities., • Present services to customers and provide tailored solutions., • Negotiate pricing, contracts, and terms to close new business., • Manage the sales pipeline from lead generation through account management., • Collaborate with internal teams to ensure exceptional customer service and timely order fulfillment., • Meet individual and team sales goals., • Maintain accurate customer and sales records. Qualifications • Fluent in English and Chinese (Mandarin)., • Strong communication, presentation, negotiation, and relationship-building skills., • Strong work ethic and willingness to learn., • Ability to work independently and as part of a team., • Recent college graduates are welcome to apply. Benefits • 401(k), • Health Insurance, • Paid Time Off, • Base + Uncapped Commissions

    No experience
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  • Teller
    Teller
    13 days ago
    Full-time
    Clifton

    Bi-Lingual a plus but not required We are seeking a dynamic and detail-oriented Teller to join our financial services team. As a Teller, you will be the friendly face of our bank, providing exceptional customer service while efficiently processing transactions and managing banking operations. Your role is vital in fostering positive customer relationships, ensuring compliance with financial regulations, and supporting the overall success of our branch. If you thrive in a fast-paced environment and are passionate about helping clients achieve their financial goals, this opportunity is perfect for you! Responsibilities Handle daily cash transactions with accuracy, including deposits, withdrawals, and payments, ensuring proper cash drawer handling and balancing at the end of each shift Provide excellent customer service by addressing inquiries, offering banking product information, and guiding clients through various financial services Process loan origination requests, including documentation review and initial application processing, supporting the loan processing team as needed Detect and prevent potential fraud by monitoring account activity and adhering to banking regulatory compliance standards Manage customer relationships through relationship management techniques, upselling banking products and services to meet client needs Utilize banking software and Microsoft Office tools to record transactions, update customer information, and generate reports Maintain thorough knowledge of banking products, financial regulations, and industry best practices to ensure accurate processing and compliance Skills Strong customer relationship management skills with a focus on delivering personalized service Proficiency in processing cash transactions accurately using cash handling procedures and retail math skills Knowledge of banking software systems and Microsoft Office applications for data entry and reporting Ability to perform basic math calculations quickly and accurately, including debits & credits and 10 key typing skills Understanding of financial compliance regulations related to banking operations and fraud prevention techniques Excellent communication skills to effectively interact with customers and team members Ability to handle cash drawer balancing, cash management tasks, and cashiering responsibilities efficiently Join our team as a Teller to make a meaningful impact on our customers' financial journeys! Bring your enthusiasm for financial services, technical proficiency, and dedication to excellent customer care. We value your expertise in banking operations and look forward to supporting your growth in a vibrant work environment.

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  • Business Development Manager
    Business Development Manager
    29 days ago
    Part-time
    Greenpoint, Brooklyn

    Young Contemporary Art Gallery |Brooklyn Commission-Based | Flexible / Part-Time | Growth Opportunity A young storefront contemporary art gallery in Greenpoint, Brooklyn is seeking an entrepreneurial Business Development & Art Sales Associate to help build the commercial side of the gallery. We have the gallery. We have the artists. We have the exhibitions and artwork. We need buyers. This is a sales and business-development position. Your primary responsibility will be identifying potential buyers, developing relationships, generating qualified leads, and ultimately helping sell artwork. What You’ll Do • Research and identify potential art buyers and commercial clients, • Make outbound calls and emails to qualified prospects, • Build relationships with interior designers, art consultants, architects, hotels, restaurants, developers, hospitality groups, offices, retailers and other businesses purchasing art, • Identify and develop prospective private collectors, • Follow up with qualified gallery visitors and sales inquiries, • Maintain an organized database/CRM of prospects and conversations, • Send artwork information, catalogs and pricing to interested buyers, • Schedule gallery appointments with qualified prospects, • Consistently follow up with leads, • Develop new B2B accounts and long-term client relationships, • Work directly with the Gallery Director to understand available artwork and identify appropriate buyers What This Role Is NOT This is not a curatorial position. You will not be responsible for: • Finding or recruiting artists, • Reviewing artist portfolios, • Selecting artwork, • Curating exhibitions, • Developing exhibition concepts, • Managing artist submissions, • Programming the gallery Those responsibilities remain with the Gallery Director. Your focus is the other side of the gallery: finding the people who buy the art. Who We’re Looking For You do not necessarily need traditional gallery experience. We are interested in someone who is: • Comfortable making outbound calls, • Persistent without being aggressive, • Personable and professional, • Organized with follow-up, • Comfortable speaking with business owners and design professionals, • Interested in contemporary art and photography, • Entrepreneurial, • Excited by building something at an early stage, • Motivated by sales and measurable results Experience in sales, business development, luxury retail, hospitality, interior design, real estate, art sales or client relations is especially valuable. Compensation This is an early-stage, commission-based opportunity. The gallery is currently in its startup/growth stage and cannot offer a traditional salary at this time. Compensation is tied directly to sales and accounts generated by the associate, with uncapped commission potential. We are looking for someone who understands the nature of joining a young business early and is interested in helping build its commercial operation. As the gallery grows and reaches sustainable revenue and/or secures additional financing, there may be an opportunity for this role to develop into a regular paid position with expanded responsibility. About the Gallery We are a young, independent storefront contemporary art gallery in Brooklyn, presenting photography and contemporary artwork through exhibitions, artist programming and public events. We have already established the physical gallery, exhibition program and growing roster of artists. Our next priority is building a stronger collector base and developing relationships with the commercial, hospitality and design industries. To Apply Please send a résumé and a brief introduction explaining why you are interested in being a pioneer in Greenpoint's new art gallery.

    Immediate start!
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  • TikTok Livestream Model/Host
    TikTok Livestream Model/Host
    1 month ago
    $30–$70 hourly
    Part-time
    Manhattan, New York

    Sellery is an international e-commerce & digital media agency with offices in New York, Seattle, Los Angeles, London, and Shanghai. The company specializes in e-commerce strategies and productions for global fashion and beauty brands. With $2 million in angel funding secured, our company is poised for ambitious growth in the ever-evolving and competitive e-commerce and digital media landscapes. As the company experiences exponential growth, we are seeking passionate and talented individuals to join our diverse live-streaming team. You will be the face of our live shopping channels on TikTok, representing globally renowned fashion and lifestyle brands. Your role will involve presenting and introducing products to viewers on TikTok Live, solidifying our presence in the digital marketplace. This is an ON-SITE position, and candidates must be able to commute to Manhattan, NY for work. **PLEASE PROVIDE AN ACTIVE INSTAGRAM AND/OR TIKTOK ACCOUNT IN ORDER TO BE CONSIDERED FOR THIS ROLE* * Role & Responsibilities: • Presenting & Live Streaming: Host the brand’s live streaming channel on TikTok for 1-2 sessions per day (minimum 2-3 hours each time), promoting top brand merchandise including fashion and lifestyle products at our studio in Midtown Manhattan, • Shooting Short Videos: Create creative short videos for our TikTok brand account as needed (biweekly), • Sales & E-commerce: Be sales-oriented, use innovative tactics, and possess excellent product knowledge to drive sales on TikTok Shop via Livestream, • Collaborate with our marketing team to generate more creative and unique ways of presenting Requirements: • MUST be fluent in English with minimal accent to ensure broad audience comprehension, • Experienced in modeling or acting and/ or proficient in on-camera work/ prior experience in customer service, waitressing experience is a plus, • Confidence as a presenter and/or actor in front of the camera, • Talkative with good expression, high coordination, and a strong work ethic, • Familiarity with social media; understanding of TikTok livestream functionality, • Experience in fashion & lifestyle retail sales or e-commerce is preferred Compensation and Benefits: • Salary: $30.00-$70.00 per hour with commission, • Flexible working schedule, • Opportunity to work with globally known brands, • Expand and grow your reach as an aspiring model/influencer Audition: • We will be in contact with you for the interview/audition after reviewing your resume Pay: $30.00 - $70.00 per hour Benefits: • Flexible schedule, • Paid training Application Question(s): • Since public image and social media presence are crucial aspects of the livestream host position, we kindly request your consent to share your social media accounts with us. This information is essential for us to proceed with your application. Rest assured, your data will be handled with strict confidentiality and used solely for job-related purposes. If you are uncomfortable sharing your social media accounts, please provide examples of your public media profiles or pictures or videos of yourself instead., • NOTICE: Please include a link or username to your social media accounts, such as TikTok, Instagram, etc. Your application will only be considered once this information is provided. Work Location: In person

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  • TAX SPECIALIST / HOME-Based Administrative Assistant/Senior Companion (Part-Time)
    TAX SPECIALIST / HOME-Based Administrative Assistant/Senior Companion (Part-Time)
    2 months ago
    Full-time
    Manhattan, New York

    Seeking a dependable, organized, and compassionate individual to assist a 97-YEAR-OLD, VISUALLY IMPAIRED (semi-blind) woman with AUDITORY IMPAIRMENT (80% Hearing loss, wears hearing aids) in her Upper West Side home/office. This is not a traditional corporate administrative position with "ROOM TO GROW". It is a companion, unique role supporting an independent older adult who still has her wits about her, manages her personal affairs, and is transitioning into retirement from her psychiatry practice after 60 years. The ideal candidate enjoys organizing paperwork, helping others, is patient, detail-oriented, and comfortable working one-on-one on a computer while she sits beside you for you to be her eyes and ears, relaying what you see to her in email and other documents. Primary Responsibilities Organize personal and tax-related documents Assist with correspondence, forms, and general administrative tasks Upload documents securely for accountants and tax professionals Help organize files and maintain orderly records Assist with calendar reminders and appointments Read and review mail and emails together Provide light technology assistance (computer, phone, scanning, etc.) Offer companionship while completing day-to-day tasks Ideal Candidate Exceptionally organized Comfortable with paperwork and document management Strong computer skills Excellent written and verbal communication Patient, kind, and professional with a sense of humor Comfortable working with an older adult Able to maintain strict confidentiality VERY Timely, reliable, and consistent Nice to Have Experience working with seniors Administrative or executive assistant experience Familiarity with bookkeeping, taxes, or document organization Experience coordinating with accountants, attorneys, or other professionals

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  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

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