IT Systems Engineer - End-User Support (USA)
12 days ago
Stamford
Job Description We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed. Key Responsibilities • Configure and deploy desktops and laptops (Windows and macOS), • Provide first- and second-line support for hardware, software, and access issues, • Configure, manage, support, and troubleshoot Windows 11 and macOS environments., • Manage user accounts, identity, and access controls across systems, • Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms., • Troubleshoot login, MFA, VPN, email, and access-related issues, • Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability, • Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy., • Provide functional support and troubleshooting for Linux systems, • Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency Networking & Infrastructure • Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure., • Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability., • Assist with firewall access and connectivity issues, • Escalate complex issues as needed Operational Responsibilities • Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality, • Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues, • Manage and update tickets in the IT service management system, • Maintain assets inventory, tracking, and documentation., • Ensure systems meet patching and security standards, • Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs., • Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards., • Collaborate with global IT teams on support and projects, • Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies Requirements • 2–5 years of experience in IT support or systems roles, • Hands-on experience with:, • Windows 11 and macOS (configuration, management, troubleshooting), • User identity and access management concepts, • Device management and endpoint deployment tools, • Networking hardware and software, • Experience with remote support tools, • Working knowledge of scripting (e.g., PowerShell, Bash, Python), • Basic understanding of Linux systems, • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN), • Experience with hardware and end-user support., • Familiarity with enterprise firewalls, switches, and wireless environments, • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users., • Willing to work or travel in our NYC office when upon opening Preferred • Experience in a multi-office or global environment, • Familiarity with MFA, SSO, and access control best practices, • Experience with IT service management tools (e.g., ticketing systems), • Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.) Benefits • Competitive salary, plus bonus based on individual and company performance, • Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets, • PPO Health, dental and vision insurance premiums fully covered for you and your dependents Applications are open for both Stamford and New York City offices, the latter with a planned opening in October 2026. The base salary range is $120,000 - $150,000 depending on the candidate’s educational and professional background. Base salary is one component of Trexquant’s total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt. Trexquant is an Equal Opportunity Employer.