Guest services manager jobs in North Bergen, New Jersey - Page 6Create job alerts

Job Description About Us: NAYA has perfectly transformed traditional Middle Eastern street fare into a fresh, clean, no frills cuisine. Our company culture and values are carried over into every dish and morsel produced by the brand! Looking for a strong operator who is a caring and effective leader to join our growing company!! General Description: The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. RESPONSIBILITIES Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Must be able to train and develop a Kitchen Lead. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. REQUIREMENTS * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day EEO STATEMENT Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Description About Us: NAYA has perfectly transformed traditional Middle Eastern street fare into a fresh, clean, no frills cuisine. Our company culture and values are carried over into every dish and morsel produced by the brand! Looking for a strong operator who is a caring and effective leader to join our growing company!! General Description: The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. RESPONSIBILITIES Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Must be able to train and develop a Kitchen Lead. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. REQUIREMENTS * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day EEO STATEMENT Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Description About Us: NAYA has perfectly transformed traditional Middle Eastern street fare into a fresh, clean, no frills cuisine. Our company culture and values are carried over into every dish and morsel produced by the brand! Looking for a strong operator who is a caring and effective leader to join our growing company!! General Description: The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. RESPONSIBILITIES Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Must be able to train and develop a Kitchen Lead. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. REQUIREMENTS * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day EEO STATEMENT Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Description About Us: NAYA has perfectly transformed traditional Middle Eastern street fare into a fresh, clean, no frills cuisine. Our company culture and values are carried over into every dish and morsel produced by the brand! Looking for a strong operator who is a caring and effective leader to join our growing company!! General Description: The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. RESPONSIBILITIES Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Must be able to train and develop a Kitchen Lead. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. REQUIREMENTS * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day EEO STATEMENT Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Description Salary: $90,000/Yr-$100,000/Yr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Assistant General Manager (AGM) plays a vital leadership role in ensuring operational excellence across multiple departments, with a strong focus on reception services, hospitality, team coordination, payroll oversight, events management, catering & pantry services, budgeting, and staff engagement. This role supports the General Manager in driving guest and client satisfaction, team efficiency, and financial performance. Key Responsibilities: Guest Services & Food & Beverage Management -Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience. -Implement and monitor service standards and SOPs to ensure all client standards and expectations are met. -Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift. -Ensure alignment with brand standards in service delivery, cleanliness, and comfort. -Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding. Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience. -Implement and monitor service standards and SOPs to ensure all client standards and expectations are met. -Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift. -Ensure alignment with brand standards in service delivery, cleanliness, and comfort. -Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding. -Maintain and organize designated pantry areas. Perform quality checks throughout the day to ensure all fruit and perishables are fresh, pantries are stocked and replenished to brand standard. -Brings innovation into current pantries and focuses on marketing special promotions within employee pantries. -Works closely with pantry team to ensure all client expectations are met -Ensures compliance with proper sanitation and cleaning standards -Operates within the budget and identifies new ways to improve the business -Managing and maintaining strong vendor relationships -Follow client expectations and communicate with manager on any pantry requests or needs. -Trouble shoot any issues and reach out to technicians if service is necessary. Payroll & Administrative Oversight -Work closely with GM to oversee payroll processing and timekeeping systems. -Monitor staffing levels and labor costs to optimize efficiency and budget adherence. -Review and pay all invoices for pantry program, ensure all invoices are paid on time and send monthly invoices to client. Events Management -Lead planning and execution of external events (conferences, client functions, team events, etc.). -Coordinate with GM, vendors, stakeholders, and clients to ensure seamless event delivery. Budgeting and Financial Monitoring -Assist in developing departmental budgets and monitor ongoing expenses. -Generate monthly reports and forecasts to support financial planning in concur. -Identify cost-saving opportunities without compromising service quality. Team Development & Culture -Foster a positive and inclusive team culture through coaching, mentoring, and team-building initiatives. -Conduct regular staff meetings and trainings to ensure engagement and alignment. -Coordinate training initiatives through Compass OMS to provide hospitality team with the tools and skills they need to be successful. Key Qualifications: -Bachelor’s degree in hospitality management, Business Administration, or related field. -5+ years of experience in hospitality or operations management, including team supervision. -Strong knowledge of payroll systems and budget management: building forecasts, managing spending and creating expense reports. -Proven ability to manage multiple priorities with strong organizational and communication skills. -Experience in event coordination and vendor management. -Familiarity with hospitality or office management software: EMS reservation system; Concur. -Ability to lead with empathy and accountability in a fast-paced environment. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1454339 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off, • Profit sharing, • Training & development, • Wellness resources Position: General Manager (F/T) Company Overview: To help flush toxins, tone up, and torch calories, HOTWORX is the first fitness studio to implement cutting-edge infrared sauna technology into a truly 3-dimensional training method: Dimension #1: Heat Dimension #2: Infrared Energy Dimension #3 Exercise Our studio offers 24-hour access to unlimited sessions ranging from Hot Yoga, to Hot Cycle, Hot Buns and more. Our exclusive workouts are led by a virtual instructor in a semi-private environment, suitable for all fitness levels to give members more workout in less time. Job Details & Responsibilities: We are currently looking to grow our team and interviewing for the next rockstar General Manager In Greenwich Village. The General Manager position will lead the sales staff and overall membership experience for our clients, as well as: • Working as a team player to help grow the member base of the studio through sales, onboarding new members, and delivering a legendary customer service experience., • Performing various tasks to promote the HOTWORX brand and services in the community, including outreach to prospective members by social media, phone, text, email and engaging through local events., • Leading and motivating the membership sales team by achieving personal sales goals and providing coaching to the sales staff to exceed weekly and monthly KPIs., • Curating a culture within the facility that prioritizes helping members feel and look their very best., • Maintaining an immaculate fitness studio with a focus on cleanliness and operational excellence.Recruiting/Onboarding:, • Actively recruit & interview for staff and other necessary positions per franchisee criteria. Schedule a minimum of 1 group interview per month and schedule consistent weekly interviews., • Adhere to strict hiring processes set forth by franchisee and company, HOTWORX Franchising (HF) best practices, including, but not limited to requiring resume submissions, providing pre-employment package to prospective employees, executing initial interviews, 2nd interviews, and final group interviews, as well as assigning projects to the prospective new employee as part of interview process., • Train all Trainer Sales Associates according to HOTWORX training material and programs. Ensure all employees are fulfilling required training and certifications as outlined in their job descriptions and as required by HOTWORX FRANCHISING, LLC for their respective positions., • Track all new and existing employees training to ensure all are up to date with HOTWORX UNIVERSITY online courses, webinars and other training applications.Sales/Operations:, • Ensure all daily operational checklists are prepared weekly/daily for monitoring including but not limited to: Daily Open/Close Checklist, Daily Marketing Checklist, Daily Sauna Safety Protocol Checklist & Daily Cleaning Checklists., • Create and maintain a monthly staff schedule at least one week prior to the beginning of each month to include all training objectives, staff meetings, marketing and outside or inside promotion initiatives as well as equipment maintenance events., • Set, communicate and monitor individual sales goals for all employees on a monthly, weekly and daily basis using measurements tools provided by HF and HOTWORX POS software. GM should communicate results and action plans clearly and often to staff and franchisee as requested., • Hold all employees accountable for executing sales prospecting responsibilities and non-negotiable marketing., • Monitor efforts and document them in prospecting logs and other tracking forms., • Monitor the closing percentage and percent to goal of all employees and discuss action plans to continuously improve performance using Individual Development Plans at least once per month. All staff should be aware daily of their closing percentages and where they stand with respect to personal and team monthly goals!, • Provide creative ideas to keep the employees motivated and focused on meeting and exceeding goals. All incentives and pay increases must be discussed with and approved by the franchisee before communicating with employees. There should be creative quarterly incentives such as trips, nights out with staff (paid for by the studio), cash, etc., and these should be set up, clearly communicated and deployed prior to each quarter! The Studio should always strive to be the top performing location in the entire company., • Develop agendas for all employee meetings and training., • Complete a Performance Evaluation on all employees after the first 30 and then 90 days of employment. Perform quarterly then annual evaluations after 90 days of employment based on adherence to and execution of their job description and goals., • Communicate with and meet daily with the Franchisee & management team prior to weekly staff meetings to collaborate on agendas and discussion topics., • Submit payroll bi-monthly to Franchisee for approval and then to payroll company for the 10th and the 22nd payroll periods. Production for the 16th-end of the month for the previous month is paid on the 10th and production for the 1st-15th of the current month is paid on the 22nd. Once approved by franchisee, report payroll information to payroll processor. Business Development:, • Ensure that minimum requirements for prospecting are met monthly. This includes at minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on back of guest pass from each employee., • Monitor, track and analyze daily, weekly and monthly lead flow from online/social media advertising and communicate regularly with franchisee and ad agency to ensure consistent results and optimal cost per lead figures., • Work with staff to ensure daily and weekly organic posts are set up to encourage and increase engagement on all social platforms, especially Facebook & Instagram., • Communicate with franchisees and ad agency on changes in social media lead quality or feedback to make changes to ads and campaigns as needed., • Formally meet with franchise owner and ad agency regularly to monitor and communicate clearly regarding return on ad budget/spend as well as cost per lead metrics., • Ensure Daily Duties Checklist is completed daily., • Submit required close of business reports to franchisee nightly including full analysis by GM of the daily production and a brief email to franchisee at the end of the staffed hours every day M-F. This brief email should provide a brief summary of the day and why the studio accomplished the daily goals or why daily goals were not met and what the plan is for the next day. For weekend production, GM must provide the analysis emailed report on Monday morning first thing. Up and down the Organizational Chart, or Chain of Command, if you will, the studio must promote a culture of accountability. As the GM, you must always remember to regularly INSPECT WHAT YOU EXPECT. Always (not just some of the time) hold the team accountable to agreed upon goals!, • Review Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties. This includes new member follow up, new guest tracking, etc., • Utilize all HOTWORX marketing tools simultaneously and consistently to maximize traffic.Facilities Management:, • Maintain the highest standards of cleanliness throughout the studio including lobby area, saunas, functional training area, restrooms and any other areas to ensure superior customer service and sanitation expectations are exceeded., • Enforce all daily, weekly and monthly maintenance requirements with responsible employees., • Schedule monthly studio equipment maintenance and cleaning sessions in order to maintain sanitation standards and ensure that the studio equipment is always fully operational., • Ensure timely equipment repairs by reporting all repair or part replacement requests through the proper vendor contacts immediately upon equipment failure; confirm order with Franchisee. Always place a professional sign on the equipment, printed, not handwritten that states, Sorry for the inconvenience, this equipment is under repair, and ensure that it is repaired asap! A template is available on Studio Drive., • Ensure that all infrared heaters are in working order and are changed at the moment they fail to heat or when they reach the end of their hours of operating life span., • Maintain accurate product inventory according to minimum standards & rotate merchandise on display shelves every month to enhance the presentation of retail products. Basic Requirements: High school Diploma or equivalent (College Degree Preferred) Supervising Experience: 1-2 years (Preferred) Customer Service: 2+ years (Preferred) Candidates should personally lead a healthy lifestyle and have a personal passion for fitness. Our ideal candidates have previous management experience, fitness certification and or degree in a related field, strong interest in helping others achieve a healthier lifestyle while benefiting from rewarding performance-based commissions and bonuses. Compensation: We provide substantial paid training, certifications and support to ensure your success. Compensation includes base pay, commissions, bonuses, a free studio membership and product discounts. We will also offer stock options as our franchise grows to enable our General Managers to participate in the overall success of our studio buildout. Position is salary based as well as commission and bonuses, so you control what you earn. Job Type: Full-time, Contract Pay: $85,000-$90,000/ year plus commissions and incentives in the range of $20,000-$40,000/ year Benefits: Studio Membership Employee product discount Travel to HOTWORX annual convention Paid time off 401(k) including employer profit sharing contribution Work requirements: Monday to Friday with some weekend availability Education: Associate or Bachelor's degree (Preferred) Work Location: One location, room for growth/movement as we build-out HOTWORX in NYC

Job Description Assistant General Manager SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s absence. RESPONSIBILITIES: • Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates. Provide support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel., • Assist with selection, training, counseling and motivating hourly associates. Conduct Front Desk personnel performance appraisals., • Ensure Front Office associates follow proper cash control procedures., • Supervision of Breakfast Personnel. Assisting them in the selections of food items. Coordinating and assisting with the purchase of food and supplies from Food Supplier. Develop an inventory control of food and supplies., • Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department., • Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department., • Participate in the development of the hotel expense budget., • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met., • Coordinate and administer the daily transmittal of cash and checks to the bank. Responsible for the Accounts Receivable and Accounts Payable ledgers., • Able to perform Night Auditor Duties., • Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the due date of each new period., • Work with individual vendors - making sure services and invoices match; getting the best price for supplies., • Ensure an associate attitude of attentiveness and anticipation of guest needs., • Ensure proper delivery of guest special requests., • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities., • Responsible for knowing hotel emergency procedures., • Train associates to act accordingly in the event of an emergency or accident at the hotel., • Assist in the maintenance of the key control program that is already in place, • Ensure the security needs of the property and guests are met., • Participate in community activities, associate functions, and guest events., • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings., • Communicate with the General Manager on a daily basis., • Inform General Manager of potential problems with guests and progress of special projects., • Perform “Manager on Duty” responsibilities as required., • Ensure proper communication and teamwork are continuous with sister properties