Trabajos guest services manager en Murrieta, CaliforniaCrear alertas

Job DescriptionDescription: Job Purpose Summary Responsible and accountable for supervising and supporting a productive and profitable restaurant, including Guest satisfaction, food quality and portioning, and Team Member efficiency, safety and security. Is personally accountable for the C.O.R.E. 10, and supports his/her General Manager (GM) and Assistant Manager (AM) in holding Team Members accountable for the C.O.R.E. 10. Essential Job Duties • Interacts with Guests, Team Members and Management. Maintains restaurant cleanliness, high food quality standards, resolves Guest complaints, and ensures Guest service according to Rubio’s standards. Supervises Team Members to appropriate positions as required., • Opens and/or closes restaurant according to Rubio’s standards. Supervises Front of the House and Back of the House Team Members as required by Management, ensuring priorities are being followed. Supervises Team Member performance during store operations including setup, food preparation and cleaning before opening, during the shift and at closing. Provides performance feedback to Management., • Performs production staff duties including cleaning the dining room, patio and restrooms, taking out trash, stocking inventories as required by Management, and maintaining cleanliness and food quality standards., • Inspects food for proper portioning, temperature, and appearance, completing all cleaning and food quality checklists as required by Management., • Ensures Team Members follow Company safety policies, using required safety equipment. Ensures proper temperature of food products. Inspects restaurant and its surroundings on a regular basis. Maintains personal hygiene as prescribed by law and Rubio’s Dress Code standards., • Completes financial paperwork on a daily basis. Counts, dispenses and deposits money according to Company policy., • Assists in completion of periodic operational paperwork as prescribed by Management. Performs similar and incidental duties as required. Requirements: Job Qualifications Education: High School degree or equivalent combination of education and experience. Experience: Some restaurant or retail experience preferred. Knowledge: Knowledge of aspects of the restaurant industry. Basic computer skills including e-mail and Microsoft Word. Language Skills: Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers. Math Skills: Overall skills and knowledge of basic mathematical principles and practices. Ability to perform basic computations to complete financial paperwork. Other: A valid driver’s license and proof of automobile insurance required. Individual must have reliable transportation and proof of automobile insurance is required (if individual will be required to drive on behalf of Rubio’s.) Individual must have reliable transportation to arrive to work on time. Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Ability to provide organizational leadership and foster a team environment. Ability to handle multiple priorities. Reporting Relationships Reports to the General Manager and/or Assistant Manager. Major Business/Professional Contacts The Shift Leader will have constant contact with Guests, Managers, restaurant Team Members, other store Managers and Team Members, and occasional contact with Restaurant Support Center staff and outside vendors. It is necessary for this person to conduct these relationships with professionalism and cooperation for the betterment of the Company. The Shift Leader will regularly give suggestions to his/her Managers regarding operations. The Shift Leader is expected to follow appropriate procedures with respect to all communications (Assistant Manager, General Manager, District Manager, People Services Business Partner and Regional Director.) Working and Environmental Conditions Work indoors and outdoors (patio, for events, or to take trash to the dumpster). Constant exposure to fumes from restaurant and food preparation equipment and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses, and beaches. If assisting with a delivery may help carry food in catering bags to Guest’s cars or may be asked to make a delivery in their vehicle (only if approved to drive in advance with signed Driver Policy on file.) Physical Demands Must be able to lift 55 lbs. Ability to stand for long periods of time. Performs fine hand manipulation during food preparation and cleaning. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment. Must be able to taste food (including, but not limited to, seafood, chicken, and steak) to ensure the flavor profile and quality standards are met. Tools and Equipment Used Computer, telephone, calculator, multi-use printer, cash register, walk-in and reach-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, brooms, dust pans, mops, etc.), cleaning solvents (cleanser, degreaser, etc.), kitchen equipment and utensils.

Job DescriptionThe Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. ESSENTIAL DUTIES & RESPONSIBILITIES Lead Generation & Appointment Booking • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-members name and contact information.), • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering., • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company., • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company. Guest Touring, Membership Presentations, & Personal Production • Ensure that 100% of guests are presented the Fitness Tour when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%)., • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests., • Ensure Personal Sales Room Financial goals are met or exceeded each month, • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT)., • Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management., • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement. Customer Service • Follow up with members that have enrolled to ensure we are exceeding expectations., • Provide the highest level of customer service possible when communicating and interacting with guests., • Assist in maintaining a clean and operational facility., • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation. Miscellaneous • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager., • Mandatory Meetings: Monthly All Team Meeting and Daily Production Meetings are mandatory., • Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear., • Timekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management. REQUIRED QUALIFICATIONS: Knowledge, skills & abilities • In-depth knowledge of sales practices and techniques., • General understanding of Fitness Industry., • Ability to work with computers., • Must have good interpersonal communication skills., • Excellent customer service skills, • Independent, self-starter with strong organizational skills., • Must be a team player Minimum certifications/educational level: • High school degree or GED required., • Must complete company sales training and orientation program. Minimum experience: • 1-2 years sales experience preferred.

Job DescriptionBenefits: • Company parties, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off, • Training & development, • Wellness resources, • 401(k), • 401(k) matching, • Competitive salary, • Parental leave, • Tuition assistance ESSENTIAL DUTIES: The following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. • Ensures that all areas of the hotel are properly cleaned and ready for guests arrival., • Anticipates and assesses guests needs and responds in a courteous and professional manner., • Vacuuming and sweeping carpets and floors., • Mopping floors as needed., • Dusting, brushing, polishing and vacuuming furniture., • Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents)., • Changing linen and making beds., • Cleaning showers, tubs, sinks and bathroom items, • Removing used guest amenities and trash., • Replenishing guest amenities and supplies., • Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance., • Checking for damage linen, • Reports lost and found articles, maintenance problems, or special room problems to the housekeeping supervisor or manager., • Properly maintains storage rooms and stocking carts., • Records room status on work assignment sheet., • Provides information to guest about hotel services, facilities, and other amenities., • Provides information to guests about local attractions/services., • Prepares rooms for guest arrival and responding to special guest requests.

Job Description Position Summary: Ensures a positive guest interaction while serving guests in a friendly, timely and efficient manner. Essential Functions and Responsibilities: • Assumes 100% responsibility for quality guests’ experience., • Welcome and greet guests within two minutes of being seated., • Informs guests of specials and menu changes., • Offers specific beverage, appetizer, entrée, and dessert recommendations either upon request or you genuinely feel your guests will enjoy., • Answer questions about our food, beverages and other restaurant functions and services., • Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table., • Deliver food and beverages from kitchen and bar to guests in a timely matter., • Clean and prepare the table for the arrival of menu items., • Perform side work during each shift as required by service station assignment., • Maintain clean and stocked service and dining areas., • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service., • Respond promptly and courteously to any requests., • Provide proactive beverage refills., • Prepare final bill, present check to guest, accept payment, and process through the POS system or pat at the table system., • Be ready and willing to assist fellow servers before they ask., • Expresses appreciation to the guests, for their visit and invite them to return., • Attends all scheduled employee meetings and brings suggestions for improvement., • Notify the manager-on-duty any time a guest is not 100% satisfied with their experience., • Covers other servers duties while on break as requested by MOD and in accordance with rotation., • Participates in scheduled catering events as required., • Previous server experience in restaurant or hospitality sector required or minimum six months experience working for any of our restaurants as a host, busser or other similar guest interfacing position. Must have good performance and manager reference., • 18 years of age or older as required by state law to serve alcoholic beverages., • Ability to handle money and operate a point-of-sale system., • Food handler’s card and alcohol awareness training certification where required by state and local laws., • Eligible to work in the United States. We use eVerify to confirm U.S. Employment eligibility.

Job Description Accountability Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner Key Business Areas A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: • Demonstrates a sense of urgency when serving guests; meets service cycle timing standards, • Greets guests immediately upon arrival and acknowledges them at departure, • Assists with guests seating, utilizing proper arrival order and rotation procedures; assists with any special needs, • Suggestively sells and achieves guest check average targets, • Accurately enters orders on point of sale system, • Prepares beverage orders as well as some appetizers, salads, and desserts, • Checks prepared orders for completeness and presentation, • Delivers food and beverage orders timely and in accordance with standards, • Attends to guest during the entire dining experience in a prompt and courteous manner, • Demonstrates knowledge of station and floor breakdowns, • Possesses strong product and menu knowledge, • Uses proper telephone etiquette; assists with “to go” orders, • Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon guests departure, • Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues, • Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions, • Willingly assists others without being asked, • Maintains cleanliness and organization of dining room and service area, • Completes all required side-work, including deep cleaning assignments, • Provides prompt and courteous service and is cordial to all team members and guests, • Ability to lift and carry supplies and equipment up to 30 lbs, • Ability to raise a tray weighing up to 25 lbs to shoulder height, • Able to bend, stoop, reach, wipe, lift, and grab, • Must have sufficient mobility to move and operate in work area, • Must be able to stand and walk throughout a 4 to 8 hour shift, • Must be able to hear well in a loud environment to respond to employee and guest needs, • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling, • Must be able to observe and differentiate between monetary denominations, • Must be able to serve all Denny’s menu products, • Must be able to operate point of sale system, • Must be able to work around potentially hazardous chemicals, • Must be able to communicate effectively in English both orally and in writing, • Must be able to pass all required tests and training requirements for the position, • Must be able to work a flexible schedule, including holidays, nights and weekends, • Possesses excellent guest service skills, • Possesses basic math skills (add, subtract, multiply and divide), • Must be able to work in a team environment, • Meets Denny’s uniform and grooming standards and maintains them throughout the shift Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of employer with or without notice.