Assistant Manager
4 days ago
Tampa
Reports to: General Manager/Regional Manager Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy's brand standards, employment policies, health and safety standards and financial performance. Major Areas of Responsibility: • Monitor all restaurant operations and conditions to ensure the quality of the product and guest services., • Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets., • Maintain a positive attitude and professional approach to coworkers and customers., • Demonstrate coaching/counseling skills., • Display a strong sense of urgency., • Delegate and follow-up., • Is approachable to team players., • Embrace 100% responsibility., • Model the Core beliefs., • Relationship building., • Ensure FOH execution of standards., • 100% table visits - Effective resolution table visits, • Prioritize guest relations., • Strong floor presence., • Expectation for positive review percentages on Customer Relationship Management (CRM) platform., • Hold effective pre-shifts., • Knowledgeable of all food specs., • Complete a line/temp check., • Write a prep list., • Place an order, adhering to pars, through food distribution company (Sysco)., • Understand the delivery order error rate., • Basic interviewing skills., • Train/work closely with the FOH Trainers., • Write schedules for all employees., • Anticipate staffing needs., • Write floor plans for servers., • Utilize Hot Schedules/labor proforma/logbook/templates., • Utilize iControl for sales, item trends, labor, overtime, etc., • Maintain department labor standards., • Open and close store using checklists., • Run an effective wait., • Knowledge of FOH manager computer functions., • Health inspection compliance, FOH cleanliness/sanitation., • Comply with restroom standards., • Strong MVP and Paytronix knowledge., • Basic R&M knowledge., • Enter all food invoices and import Sysco invoices., • Involved in local store marketing initiatives., • Basic P&L knowledge., • Handle cash transactions, comps, or voids, and amounts of cash in drawers., • Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals. Requirements: Qualification Standards: • Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations., • Initiative Job requires a willingness to take on responsibilities and challenges., • Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace., • Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations., • Attention to Detail Job requires being careful about detail and thorough in completing work tasks., • Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations., • Integrity Job requires being honest and ethical., • Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude., • Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job., • Social Orientation Job requires preferring to work well with others rather than alone. Essential Functions: • Stand for long periods of time., • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls., • Repeat the same movements., • Walk or stand for long periods of time., • See details of objects that are less than a few feet away., • See details of objects that are more than a few feet away., • See differences between colors, shades, and brightness., • Understand the speech of another person., • Speak clearly so listeners can understand., • Use stomach and lower back muscles to support the body for long periods without getting tired., • Keep your hand and arm steady while moving., • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm)., • Bend, stretch, twist, or reach out their body., • Be physically active for long periods without getting tired or out of breath., • Focus on one source of sound and ignore others., • Hear sounds and recognize the difference between them., • Use muscles to lift, push, pull, or carry heavy objects., • Use muscles for extended periods without getting tired., • Determine the distance between objects., • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving., • React quickly using hands, fingers, or feet., • Add, subtract, multiply, or divide quickly and correctly., • Multitasking different work activities and shifting attention from one task to another., • Heavy lifting up to 40 lbs., • Occasionally exposed to toxic or caustic chemicals., • Occasionally exposed to extreme cold and/or heat (non-weather)., • Available to work days, nights, weekends, and holidays. Additional Info: Management Benefits: • Salaried Positions, • 5-day Work Week additional days worked receive incentive pay, • Bonus Incentive plan for all levels of management, • Comprehensive Medical Coverage, • Dental Coverage, • Vision Benefits, • Accident, Short Term Disability, Long Term Disability and Critical Care Insurance, • Complimentary Life Insurance, • 401 (K) with Company Match, • Health Savings Account with Company Match, • Paid Time Off, • Continued Professional Development, • Dining privileges which may include discounts or monthly allowance, • Health and Wellness Incentives for Gym Memberships