Guest services manager jobs in Norwalk, CaliforniaCreate job alerts

Hourly rate ranges from $23.90 to $24.15 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Discount Merchandise, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Store Manager is responsible for establishing and maintaining Guest Services. The Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for a Store Manager is 21. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Hourly rate ranges from $20.90 to $21.15 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. This position will work up to 38 hours per week. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Hourly rate ranges from $21.90 - $22.15 per hour and is dependent upon qualifications and experience. Benefits include: California Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program. All Bonus and Pay Programs subject to qualifications. The Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store. The minimum age requirement is 21 and must have a flexible schedule. The physical demands of the job require 8+ hours of standing/walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is required.

Hourly rate ranges from $18.90 to $19.15 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employee Assistance Program, 30% Merchandise Discount, College Scholarship Award. All Bonuses, Awards and Benefits subject to qualifications and eligibility. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The minimum age requirement for an Assistant Store Manager is 18. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds. Prior retail and or management experience is required. As an equal opportunity employer, Spencer Gifts – Spirit Halloween considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state/provincial, or local law. Spencer Gifts – Spirit Halloween will consider for employment qualified applicants with criminal histories.

Hourly rate ranges from $18.90 - $19.15 per hour and is dependent upon qualifications and experience. Benefits include: California Paid Sick Time, Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program. All Bonus and Pay Programs subject to qualifications. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The minimum age requirement is 18 and must have a flexible schedule. The physical demands of the job require 8+ hours of standing and walking, climbing ladders, setting up fixtures and lifting/moving up to 50 pounds. Prior retail management experience is required.

Job Description Job Details Shift Leader Job Type Part-time Pay $20.00 per hour - $21.00 per hour plus TIPS! Requirements: • Must be 21 years of age, • 1+ years Shift Manager experience in Restaurant/Fast Casual and/or Catering, Hospitality If you are interested in a Team Member position, please apply at: Who we are: At Pieology Pizzeria, our team is on a journey of trust, creativity, inspiration, and community. We work hard to create a fun, expressive, and delicious experience for our guests, and it all starts with people like you. Being part of our team means celebrating pizza and serving up creativity. It means feeding people and their imagination. But most importantly, it means having an experience that can help craft your future. Authentic dough - Fresh ingredients - New signature pizzas! Come join our team! What’s in it for you? • Competitive pay plus TIPS!, • Free meals, • Flexible schedules, • 401K, • Employee Assistance Program, • Commuter Benefits, • Employee Referral Program, • Employee discount program: Exclusive discounts and perks to employees for a wide range of products and services including Travel, Dining, Shopping, Entertainment, and Wellness., • Earn more for your future and find opportunity for leadership and growth As a Pieology Pizzeria Shift Leader, you will be responsible for: • Leading the restaurant during a shift and ensuring our guests have an excellent experience, • Delegating responsibilities to Team Members to ensure they are exceeding guest expectations, • Maintaining cleanliness and organization and ensuring proper set up and breakdown in all restaurant areas, • Owning open, mid-day or closing routine/procedures for the next shift, • Assist in training new hires and developing high performers Who we look for: • Individuals with a Passion for People, Food and Service, • Excellent guest service skills and ability to communicate effectively, • Dependability and strong work ethic, • Consistent ability to meet the restaurant’s needs and support hours of operation, including weekends., • Knowledge of proper food safety and handling standards/regulations, • Comfortable working in a fast-paced environment including kitchen and food prep, • Quick and adaptable learner ADA Statement: • Kitchen workspace is restricted & without seating while on duty. It is usually hot and noisy, • Walking, bending, twisting reaching, stooping, kneeling, crouching, pushing, pulling or moving objects that weigh up to 50 pounds, • Storage is limited and shelving is high up, • At peak periods, may be under pressure to prepare food quickly to keep up with customer demand, • On-the-line communication and job rotation, • Short-term exposure to cooler and walk in freezer to pull food items and use of ladder to reach containers on high shelving, • Equipment Used: oven, dough sheeter, dough press & mixer, serving utensils, food preparation equipment, cleaning products and equipment Pieology is an equal opportunity employer. We participate in the federal government's E-Verify program. For more information click below: Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job DescriptionDescription: Job Purpose Summary Responsible and accountable for supervising and supporting a productive and profitable restaurant, including Guest satisfaction, food quality and portioning, and Team Member efficiency, safety and security. Is personally accountable for the C.O.R.E. 10, and supports his/her General Manager (GM) and Assistant Manager (AM) in holding Team Members accountable for the C.O.R.E. 10. Essential Job Duties • Interacts with Guests, Team Members and Management. Maintains restaurant cleanliness, high food quality standards, resolves Guest complaints, and ensures Guest service according to Rubio’s standards. Supervises Team Members to appropriate positions as required., • Opens and/or closes restaurant according to Rubio’s standards. Supervises Front of the House and Back of the House Team Members as required by Management, ensuring priorities are being followed. Supervises Team Member performance during store operations including setup, food preparation and cleaning before opening, during the shift and at closing. Provides performance feedback to Management., • Performs production staff duties including cleaning the dining room, patio and restrooms, taking out trash, stocking inventories as required by Management, and maintaining cleanliness and food quality standards., • Inspects food for proper portioning, temperature, and appearance, completing all cleaning and food quality checklists as required by Management., • Ensures Team Members follow Company safety policies, using required safety equipment. Ensures proper temperature of food products. Inspects restaurant and its surroundings on a regular basis. Maintains personal hygiene as prescribed by law and Rubio’s Dress Code standards., • Completes financial paperwork on a daily basis. Counts, dispenses and deposits money according to Company policy., • Assists in completion of periodic operational paperwork as prescribed by Management. Performs similar and incidental duties as required. Requirements: Job Qualifications Education: High School degree or equivalent combination of education and experience. Experience: Some restaurant or retail experience preferred. Knowledge: Knowledge of aspects of the restaurant industry. Basic computer skills including e-mail and Microsoft Word. Language Skills: Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers. Math Skills: Overall skills and knowledge of basic mathematical principles and practices. Ability to perform basic computations to complete financial paperwork. Other: A valid driver’s license and proof of automobile insurance required. Individual must have reliable transportation and proof of automobile insurance is required (if individual will be required to drive on behalf of Rubio’s.) Individual must have reliable transportation to arrive to work on time. Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Ability to provide organizational leadership and foster a team environment. Ability to handle multiple priorities. Reporting Relationships Reports to the General Manager and/or Assistant Manager. Major Business/Professional Contacts The Shift Leader will have constant contact with Guests, Managers, restaurant Team Members, other store Managers and Team Members, and occasional contact with Restaurant Support Center staff and outside vendors. It is necessary for this person to conduct these relationships with professionalism and cooperation for the betterment of the Company. The Shift Leader will regularly give suggestions to his/her Managers regarding operations. The Shift Leader is expected to follow appropriate procedures with respect to all communications (Assistant Manager, General Manager, District Manager, People Services Business Partner and Regional Director.) Working and Environmental Conditions Work indoors and outdoors (patio, for events, or to take trash to the dumpster). Constant exposure to fumes from restaurant and food preparation equipment and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses, and beaches. If assisting with a delivery may help carry food in catering bags to Guest’s cars or may be asked to make a delivery in their vehicle (only if approved to drive in advance with signed Driver Policy on file.) Physical Demands Must be able to lift 55 lbs. Ability to stand for long periods of time. Performs fine hand manipulation during food preparation and cleaning. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment. Must be able to taste food (including, but not limited to, seafood, chicken, and steak) to ensure the flavor profile and quality standards are met. Tools and Equipment Used Computer, telephone, calculator, multi-use printer, cash register, walk-in and reach-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, brooms, dust pans, mops, etc.), cleaning solvents (cleanser, degreaser, etc.), kitchen equipment and utensils.

Job Description POSITION PURPOSE: The Bathroom Attendant cleans and maintains toilet facilities in accordance with company standards and policies. Cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours. ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Clean and maintain assigned restroom facilities before during and after operational hours. Cleaning duties including sweeping, mopping, wiping sinks and counters, cleaning mirrors, cleaning toilets, emptying trash receptacles, etc. Will also restock restroom supplies as needed; must faithfully and honestly perform restroom inspections., • Utilize brooms, mops, squeegees, cleaning brushes, various cleaners and sanitizers, etc. to accomplish various cleaning tasks and must be able to understand the proper use and care of such equipment and supplies., • Monitor and respond to inappropriate guest behavior, including enforcing rules and restrictions, regulating guests' actions, and requesting assistance from a manager., • Exhibit a high degree of motivation toward ensuring guest satisfaction by displaying an aggressively friendly approach to service guests. In addition, they must be able to deal with many guests each day in a positive and friendly manner., • Closely monitor restroom facilities to ensure a safe operation., • Flexible availability to include weekdays, weekends, nights, and/or holidays., • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the organization. In addition, attendance at all scheduled training sessions and meetings is required., • Upon employment, all employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment., • To maintain a good and effective industrial relations climate with Cipriani management and show a willingness to support any necessary change development of the services’ provided. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: • Must be able to speak, read, write, and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Knowledge of the city, particularly tourist attractions., • The ability to communicate clear directions to nearby local attractions, facilities, and services., • Ability to learn and perform all essential job functions accurately and safely., • Ability to perform duties within extreme temperature ranges., • Ability to walk, stand, and continuously perform essential functions for an extended period of time., • The ability to perform tasks requiring bending, stooping, kneeling, and walking., • Auditory and visual abilities to observe and detect signs of emergency situations., • Most work tasks are performed indoors. Temperature is moderate and controlled by facility environmental systems., • Must be able to exert well-paced ability to reach other departments of the restaurant on a timely basis., • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees., • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Lo1azS4Gsk

Job Description About Us: Southern California Alcohol and Drug Program Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles, as well as housing and supportive services for survivors of domestic violence. SCADP now offers services with a continuum of care to underserved and disadvantaged populations throughout the Los Angeles area. PAY RATE: $19.85 - $20.89 Per Hour BENEFITS: SCADP offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE In training to be an AOD counselor, the AOD Support Staff I Registered - MC provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The AOD Support Staff I participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned. DUTIES AND RESPONSIBILITIES • AOD COUNSELING, • Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures., • Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required EHR records., • Transports program participants in the company vehicle to offsite appointments, as needed., • PROGRAM Security, • PROGRAM ENTRANCE MONITORING: The two elevator doors to the facility are the only permitted entrance and exit for participants, employees, partners, and vendors and is controlled by building security. Building Security will contact the Program when visitors arrive, and the Monitor will authorize entrance and departure of participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed., • PROGRAM SAFETY:, • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues. Call Building Security if any intruders on the floor or hostile residents who need to be escorted off the floor., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures, • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events., • Inputs required data to computer systems and logs (EHR and other databases as required), • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • Training in AOD Counseling:, • Screening, assessment, and intake, • Group and educational sessions, • Provides one on one mentoring, support, assistance, and advocacy, • PROGRAM SECURITY., • Monitor Program entrance, • Screen bags and persons entering Program, • Patrol premises as scheduled, • PROGRAM SAFETY, • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns, • ASSET PROTECTION, • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons, • CLIENT/PARTICIPANT SUPPORT, • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications., • Valid Driver’s license or State ID, as required by DHCS, • Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE), • AA or higher degree in related field., • Experience with ELECTRONIC HEALTH RECORD (EHR), • Bi-lingual, Spanish and English preferred, • Understanding of harm reduction (non-abstinence) approach with participant substance use This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Description About Us: Southern California Alcohol and Drug Program Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles, as well as housing and supportive services for survivors of domestic violence. SCADP now offers services with a continuum of care to underserved and disadvantaged populations throughout the Los Angeles area. PAY RATE: $19.85 - $20.89 Per Hour BENEFITS: SCADP offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE In training to be an AOD counselor, the AOD Support Staff I Registered - MC provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The AOD Support Staff I participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned. DUTIES AND RESPONSIBILITIES • AOD COUNSELING, • Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures., • Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required EHR records., • Transports program participants in the company vehicle to offsite appointments, as needed., • PROGRAM Security, • PROGRAM ENTRANCE MONITORING: The two elevator doors to the facility are the only permitted entrance and exit for participants, employees, partners, and vendors and is controlled by building security. Building Security will contact the Program when visitors arrive, and the Monitor will authorize entrance and departure of participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed., • PROGRAM SAFETY:, • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues. Call Building Security if any intruders on the floor or hostile residents who need to be escorted off the floor., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures, • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events., • Inputs required data to computer systems and logs (EHR and other databases as required), • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • Training in AOD Counseling:, • Screening, assessment, and intake, • Group and educational sessions, • Provides one on one mentoring, support, assistance, and advocacy, • PROGRAM SECURITY., • Monitor Program entrance, • Screen bags and persons entering Program, • Patrol premises as scheduled, • PROGRAM SAFETY, • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns, • ASSET PROTECTION, • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons, • CLIENT/PARTICIPANT SUPPORT, • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications., • Valid Driver’s license or State ID, as required by DHCS, • High School diploma or GED, • Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE), • AA or higher degree in related field., • Experience with ELECTRONIC HEALTH RECORD (EHR), • Bi-lingual, Spanish and English preferred, • Understanding of harm reduction (non-abstinence) approach with participant substance use This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Description About Us: Southern California Alcohol and Drug Program Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles, as well as housing and supportive services for survivors of domestic violence. SCADP now offers services with a continuum of care to underserved and disadvantaged populations throughout the Los Angeles area. PAY RATE: $19.85 - $20.89 Per Hour BENEFITS: SCADP offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE In training to be an AOD counselor, the AOD Support Staff I Registered - MC provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The AOD Support Staff I participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned. DUTIES AND RESPONSIBILITIES • AOD COUNSELING, • Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures., • Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required EHR records., • Transports program participants in the company vehicle to offsite appointments, as needed., • PROGRAM Security, • PROGRAM ENTRANCE MONITORING: The two elevator doors to the facility are the only permitted entrance and exit for participants, employees, partners, and vendors and is controlled by building security. Building Security will contact the Program when visitors arrive, and the Monitor will authorize entrance and departure of participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed., • PROGRAM SAFETY:, • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues. Call Building Security if any intruders on the floor or hostile residents who need to be escorted off the floor., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures, • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events., • Inputs required data to computer systems and logs (EHR and other databases as required), • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • Training in AOD Counseling:, • Screening, assessment, and intake, • Group and educational sessions, • Provides one on one mentoring, support, assistance, and advocacy, • PROGRAM SECURITY., • Monitor Program entrance, • Screen bags and persons entering Program, • Patrol premises as scheduled, • PROGRAM SAFETY, • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns, • ASSET PROTECTION, • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons, • CLIENT/PARTICIPANT SUPPORT, • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications., • Valid Driver’s license or State ID, as required by DHCS, • Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE), • AA or higher degree in related field., • Experience with ELECTRONIC HEALTH RECORD (EHR), • Bi-lingual, Spanish and English preferred, • Understanding of harm reduction (non-abstinence) approach with participant substance use This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.