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Job Description Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Staff AI Engineer in our New York City office. About the Role: The role is for the Identity team at Applecart. The team builds and maintains best in class identity data products, tying multiple systems and data sources together. As a Staff AI Engineer, you will be responsible for leading the design and deployment of our next-generation AI-powered platforms. You will shape the technical destiny of our organization, moving beyond individual features to architect the agentic ecosystems that will handle our next phase of growth. This role will report to the Director of Engineering. What You'll Do: • Lead the design of end-to-end AI solutions using foundation models, multi-agent orchestration (MAS), and RAG pipelines. Ensure that today's technology choices support long-term scalability., • Identify systemic risks and infrastructure bottlenecks before they impact production and ensure the reliability, availability, and scalability of data pipelines and systems through effective monitoring, alerting, and incident management., • Mentor other engineers. Provide design feedback that teaches thinking, recommends scalable abstractions, and builds a culture of technical excellence., • Implement efficient Retrieval-Augmented Generation (RAG) architectures and integrate with enterprise data infrastructure., • Stay up to date with industry advancements in GenAI and apply modern technologies and methodologies to our systems., • You have 8+ years of professional software development experience, especially in the fields of data engineering and AI/ML, • Deep expertise in applied AI/ML techniques (Deep Learning, NLP, GNNs), technologies (Agentic AI, RAG, Prompt/Context Engineering), and fluency in Python or a similar backend language, • You have designed and implemented scalable data processing pipelines, and understand how to store and retrieve large sets of data, • You have experience implementing various data warehousing architectures, including products like Snowflake or Databricks, • You have proven records of leading AI/ML projects, ideally RAG applications, • Proven experience with agentic frameworks (LangGraph, CrewAI, AutoGen) and modern data infrastructure (Kafka, Spark, Vector Search)., • Hands-on experiences with graph data models and graph data processing (with graph data engines such as Neo4 or PuppyGraph) is a big plus., • You have hands-on experience in implementing the Lakehouse architecture., • You are familiar with identity resolution and have experience building identity resolution systems., • You have experience with backend API designing and implementation, • You have experience optimizing the end to end performance of distributed systems Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $200,000 - 250,000 based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 4 years, we've increased our revenue by 10X, grown our headcount by almost 5X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, and alums of top-tier organizations like Bain & Company, Amazon and Simpson Thacher., • Applecart raised a $100M Series C from Blackstone's tech growth fund at the end of 2025. The company's other investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, Wayne Berman, Blackstone's Head of Global Government Affairs, and Risa Heller, CEO of HELLER, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV, and The Colbert Report, and in Axios, Semafor, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine’s technology. Who are Engine by Starling Engine by Starling is transforming the banking landscape with our cutting-edge core banking software. Originally developed to power Starling, our cloud-native SaaS platform is now enabling banks and financial institutions globally to modernize operations and deliver exceptional digital banking experiences. We are headquartered in London with offices in Dublin, Sydney and Dubai. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will ideally be based in the New York metropolitan area, our preference is that you're located within a commutable distance. Other East Coast locations will be considered and the role will involve national and international travel. About the role We are seeking an entrepreneurial and versatile leader who can help shape and drive Engine’s product plan for entry to the U.S. market. You will play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region as well as working closely with Product Management and Engineering to help shape Engine’s product roadmap to support these clients. The Product Director will operate as part of the NA leadership team, working closely with our President (North America), and Engine’s global Client Solutions leadership. The individual will lead the effort to tailor our solution for the U.S. (priority) and Canadian markets and support client programmes from discovery through to build and the launch of new banks, underpinned by Engine. The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation. You will develop strong relationships with our clients and implementation partners in North America and beyond. We’re looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role, with a strong product mindset. You’ll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys. What you'll get to do General Management and the day to day: • Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform., • Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions., • Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation, • Stay abreast of current product developments and innovations globally and apply to the North American market, • Help to grow our North American Client Solutions team, • You will be joining a fast growing team that works globally, and you should expect international travel., • As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’., • Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation., • We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world. Client Discovery & Delivery: • Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market, • Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements, • Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client Business Development: • Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA, • Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership. Your background • You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience), • You have experience in the U.S. banking sector and development of solutions for the market, • You can rapidly understand client problems and present solutions in a structured and informative manner, • You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships, • You can apply a structured approach to complex or ambiguous problems, • You have a technical aptitude and curiosity, • You are self-motivated and are able to work in a highly autonomous environment, • You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions, • You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: • Interview with someone from the Client Services team, • Interview with further members of the Client Services team from NA and/or UK, • Medical, Dental, and Vision insurance plan options, • 401(k) with company match of 100% of the first 4%, • Company-paid Long-Term Disability, and Life and AD&D insurance, • Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more, • 20 days annual vacation PTO and 11 Paid Holidays You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Product Engineer GovSignals New York, NY Full-time Hybrid ABOUT GOVSIGNALS We are shaping the future of government contracting with breakthrough AI-driven solutions. We are disrupting a multi-billion dollar industry and enabling private-sector technologies to secure government contracts faster than ever, strengthening national security and driving economic growth. GovSignals has built the most advanced government-contracting AI platform available. From small businesses to Fortune 500 enterprises, our platform multiplies the opportunities contractors can pursue and empowers them to deliver fully compliant, winning proposals in hours instead of months. As one of the largest aggregators of U.S. government data, we set trends rather than follow them. ABOUT THE ROLE We're building the most advanced AI platform in government contracting, and the product is moving fast. We need an engineer who can move faster. This is a forward-deployed product engineering role at a seed-stage GovTech AI company. This is not a role where you'll sit in sprint planning for half the day and push tickets around a board. You'll plan, build, and ship customer-facing features end-to-end-from whiteboard to production-working directly with the founding team. You'll own entire product areas, not just tasks. When something breaks at 9pm, you fix it because it's yours. Our stack is TypeScript across the board-Svelte/SvelteKit on the frontend, Postgres on the backend, AI SDK for model integration, deployed on Cloudflare Workers at the edge. You'll be expected to work across all of it. We use AI pair-programming tools aggressively (Cursor, Claude Code) and expect you to do the same. If you're not already using AI to multiply your output, you're already behind. This is a role for a builder-someone who treats ambiguity as fuel, ships daily, and measures their work in user impact, not lines of code.. If you thrive when you're given a problem and the freedom to solve it, we should talk. KEY RESPONSIBILITIES • Take ownership of high-impact product areas and ship improvements daily-not weekly, not biweekly, daily, • Rapidly iterate on UI, UX, and core application logic based on real user feedback and production data, • Decompose ambiguous product goals into clear engineering plans, execute them, and measure outcomes, • Build and maintain TypeScript codebases across frontend (Svelte/SvelteKit), backend (Postgres, auth, edge logic), and infrastructure (Cloudflare Workers), • Use AI pair-programming tools to 5-10x your productivity-and push the team to do the same, • Collaborate directly with design, product, and the founding team to shape what gets built and why, • Monitor production metrics, troubleshoot issues in real time, and own the reliability of what you ship, • Contribute to platform architecture decisions that will define how the product scales You've shipped real products to real users-not just built features inside someone else's architecture. You've made the hard calls on what to build, how to build it, and when to cut scope. You understand that the best code is code that solves a user's problem, not code that's technically elegant but ships next month. You're fast, but not reckless. You can hold the full stack in your head-frontend reactivity, database schema, edge deployment-and make tradeoffs across all three without waiting for someone to tell you what matters. You treat AI tools as a genuine multiplier, not a novelty. You're already using Cursor or Claude Code in your workflow, and you have opinions about when AI helps and when it gets in the way. You're not looking for a 9-to-5. You're looking for a mission-and the ownership stake to go with it. REQUIRED QUALIFICATIONS • 5+ years of full-stack engineering with a proven record of shipping customer-facing features end-to-end, • Strong frontend TypeScript skills with modern frameworks (Svelte/SvelteKit strongly preferred; React/Next.js acceptable), • Hands-on Postgres and backend TypeScript experience-you've designed schemas, written migrations, and optimized queries, • Proficiency with AI coding assistants (Cursor, Claude Code, Windsurf)-not just familiarity, actual daily use, • Ability to decompose ambiguous problems into shippable increments and communicate tradeoffs to non-technical stakeholders, • Comfort operating in a fast-moving, early-stage environment where priorities shift and you own the outcome WHAT THIS IS NOT This is not a role for an engineer who needs detailed specs before writing code. If you want clearly scoped Jira tickets and a project manager buffering you from stakeholders, this isn't the right fit. If your definition of "fast" is two-week sprints, this isn't the right fit. If "startup hours" sounds like a red flag rather than a rallying cry, this isn't the right fit. We need someone who runs toward hard problems, ships under pressure, and measures their impact in product outcomes-not pull requests. COMPENSATION & BENEFITS • Base Salary: $180,000 - $250,000, • Equity: Meaningful stake in a well-funded, fast-growing startup-we want you to win big when we win big, • Benefits: 100% employer-paid medical, vision, and dental (Bronze coverage), • Unlimited PTO, • Direct access to the founding team and end-to-end ownership from day one

About the Team Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. About the Role As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Middle East region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders. You'll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success. You Will • Own and drive complex, high-value sales cycles for Global Risk Insights solutions across Middle East Region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services., • Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization., • Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long-term strategic partner., • Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities., • Exceed on the position's sales target and role based KPIs – the role's primary focus will be on generating and closing new opportunities across your geographical territory., • Drive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net-new opportunities and expanding existing relationships., • Contribute to or lead the writing of any proposal, statement of work or technical document relating to the products., • Analyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones' offerings., • Participate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contract., • Contribute to thought leadership and client education through events, briefings, and strategic workshops., • Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs., • Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM system., • Other activities, tactics and behaviours as directed by management. You Have • 7+ years of quota carrying experience in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis space., • Proven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions., • Demonstrated ability to navigate strategic accounts, identify key decision-makers, and build influence at the executive level., • Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN., • A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success., • Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences., • Regional experience and cultural fluency across relevant markets., • Business-level proficiency in local language is a plus; English fluency is required. Additional languages are preferable., • Experience in field sales and willingness to travel across the region (approximately 30%). Our Benefits • Comprehensive Insurance & Retirement plans, • Paid Time Off and Leaves, • Education Benefits, • Family Care Benefits, • Career Growth Programs, • Access to Dow Jones Products, • Employee Referral Program Reasonable accommodation Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Risk Job Category: Sales Union Status: Union role Pay Range: $135,000 - $165,000 We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 51959

This job is with Box, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer-centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross company deployments. You also act as a critical liaison between Sales and Product; sharing customer feedback with the Product Management, Operations and Engineering functions at Box. Our highest performers have a natural curiosity, develop deep knowledge of the Box platform, have a strength in delivering value and story based demonstrations, and are capable of leading presentations related to the Box security story, technical architecture and product configuration. This role is in the New York City office, supporting Enterprise clients to expand our footprint and break into new accounts. If you are curious, passionate about problem-solving and enjoy working with leading-edge technology, we encourage you to apply. WHAT YOU'LL DO * You research, explore and identify customer business problems; you’ll think like a builder and experiment, iterate, and refine to make every customer experience exceptional * You own the technical win in your account, and take responsibility for driving the technical deal forward * Understand product integrations and MCP servers * You lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more) * Technical quarterback managing the extended team from a solution standpoint * Ability to showcase strong business acumen and communicate the value of the Box solution to the customer * You support field marketing events as a Box SME and presenter * Travel up to 50% to engage with customers in territory WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. * 4 year degree or equivalent work experience required * 5+ years of pre-sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms * You’re AI-curious and technically fluent — comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences * Strong presentation skills, with the ability to establish trust across a range of technical and non-technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible * Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value * Displays follow through, stamina and effort in every step of the sales cycle * Shows creativity when solving a customer's business problem; you experiment, iterate, and refine to make every customer experience exceptional * Familiarity with APIs, webhooks, languages, and modern architectures (REST, OAuth, JSON, Python, Javascript etc.) is a plus * Experience working with low code no code automation such as Nintex, Zaphier, Workado, n8n Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here. Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here. #LI-KG1 Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision. United States Pay Range$155,500—$240,500 USD

As Accounting Product Owner, you will play a significant role in shaping the future of Broadridge's investment software, working closely with the Head of Product Management. Collaborate with product leadership to influence product strategy and roadmap. You'll work cross-functionally with engineering

Build real-time data pipelines to integrate sports and other event data from major U. Experience with sports data and analytics is preferred, but not required.

As vCluster's AI Infrastructure Engineer, you will work directly with customers at the earliest and most critical stage of their journey: from bare metal GPU nodes through to a production-ready deployment. This is not a traditional professional services role; you operate pre-sale as part of a proof of value engagement scoped to reach production. You will be one of the first team members a neocloud or AI Factory engages with at a technical depth, and the playbooks you develop will scale the motion for the next hire and customer. vCluster is gaining rapid traction with GPU AI Clouds and enterprises building AI Factories: organizations that need to offer Kubernetes as a managed service on bare metal GPU infrastructure, and need to do it fast. This role exists to make that happen. As an AI Infrastructure Engineer, your role will include: • Lead Technical Deployments: Drive end-to-end technical deployments for GPU neocloud and AI Factory customers, from initial bare metal configuration to a validated vCluster environment., • Infrastructure Optimization: Configure and troubleshoot bare metal GPU node infrastructure, including CNI configuration, GPU Operator setup, distributed storage backends, and RDMA/InfiniBand., • Validation: Deploy and validate Kubernetes and vCluster to provide GPU-powered managed K8s., • Knowledge Transfer: Work alongside customer teams to build self-sufficiency, ensuring they can operate and grow the platform independently., • Scaling through Documentation: Document reusable playbooks and deployment architectures so your learnings become the next customer's head start., • Feedback Loop: Collaborate with Engineering and Product to surface recurring infrastructure challenges, acting as a direct feedback loop from the field into the roadmap., • Strategic Partnering: Join Sales in the pre-sales process where deep infrastructure work is required to achieve a meaningful proof of value. This role could be a fit for you if you bring: • Production K8s Mastery: 5+ years of experience deploying and operating Kubernetes in production, ideally on bare metal or in high-complexity environments., • GPU Fluency: Practical knowledge of NVIDIA GPU Operators, CUDA tooling, and systems-level configuration for GPU nodes., • Networking Fundamentals: Deep understanding of CNI plugins, overlay networks, load balancing, and connectivity diagnosis in layered environments., • Storage Expertise: Experience with persistent volume configuration, CSI drivers, and distributed systems like Ceph, Rook, Weka, or Longhorn., • Operational Agility: Comfort operating in ambiguous, fast-moving environments where you are often writing the playbook in real time., • Modern Tech Mindset: You thrive in environments that reject legacy tech and prefer a modern stack where you can solve a variety of problems from pipelines to internal services., • Automation Skills: Experience writing automation scripts with Bash, Python, or Go., • Kubernetes Depth: Relevant certifications such as CKA (Certified Kubernetes Administrator) or experience writing Kubernetes Operators., • AI/ML Familiarity: Experience with inference serving, GPU scheduling, and the tooling around LLM deployment., • Documentation: Experience building AI Automation in documentation to contribute to a shared knowledge base. About VCluster Labs We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture We're the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA. The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns. We offer the following benefits: • Competitive Salary: We offer a competitive compensation package, including equity., • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country)., • Flexible Working Schedule: You have a doctor's appointment or need to head to the supermarket to get groceries at 2pm? We won't have an issue with that. To us, results matter more than clocking in and out at the same time every day., • Workplace Flexibility: We're very flexible about where you work. We know things can change in life and we're happy to adjust the work environment for you along the way. Culture & Values At vCluster Labs, we value and stand for: • Open Source, Open Mind: We are actively contributing to and maintaining open-source projects. Internally, we foster meritocracy — the strongest ideas win, no matter who or where they come from., • Build Tomorrow's Standards, Intentionally: We don't just ship software; we define the state-of-the-art of tomorrow. We are fearless in tearing down old approaches to build something better, but we are disciplined in how we do it because we know our users rely on our technology to run mission-critical infrastructure platforms., • Create Wow: We measure success by the experience we generate, both inside and outside the company. For our customers, this means impressive speed and intuitive experiences. For our team, this means going the extra mile to support one another and to continuously drive each other to new heights., • Own the Outcome: We understand that our responsibility doesn't end when a task is checked off; it ends when the value is delivered. We connect our daily individual actions to the broader success of the company and our customers.

You'll sit at the intersection of Product, Engineering, and Marketing, partnering closely with product managers, engineers, and the Head of Marketing to translate what's being built into positioning, messaging, and go-to-market strategies that resonate with our audience. Own product positioning and

About the job Head of Startup Partnerships, GTM At iDelsoft , we help startups, scale-ups, and enterprises scale engineering teams faster by sourcing, onboarding, and retaining top-tier remote developers across AI, data, and full-stack. What You Bring 10+ years in partnerships, business development,

We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. We are hiring a Field CTO / Head of Technical Evangelism to lead technical conversations in enterprise sales cycles and buil

A leading staking provider seeks a Head of Engineering to lead software development and maintain a high-performance platform.The ideal candidate boasts over 10 years of experience, strong technical leadership, and effective communication skills.This remote full-time position offers a competitive sal

Position Responsibilities Build, hire, and develop a high-performing team of sales engineers supporting Sales and Partnerships organizations. Implement foundational infrastructure in Salesforce to ensure proper tracking, pipeline management, and reporting across the SE function. Partner with VP of

Build real-time data pipelines to integrate sports and other event data from major U. Experience with sports data and analytics is preferred, but not required.

As Field CTO for Media & Entertainment, you will serve as the de facto Head of Engineering for the M&E vertical sitting alongside CTOs and CIOs at Agency Holding Companies, Gaming Studios, and leading Generative AI model companies to help them become AI-Native Tech Platforms. Field CTO For Media & E

A leading AI infrastructure company based in Seattle is looking for a Director of Cyber Defense Engineering to lead their global cyber defense strategy. The ideal candidate will have over 12 years of progressive experience in cybersecurity with strong leadership capabilities and a proven track recor

The Company is in search of a Head of Development with a strong technical background to spearhead its application engineering strategy.This pivotal role is hands-on, with a focus on architecting and leading the development of a cloud-native microservices platform, particularly within the risk techno

We are looking for a Senior/Staff Rust Backend Engineer (fully IC role). IC right hand to our head of engineering (assuming they're more mid-level), or,. VERY senior with domain-specific expertise, who is capable of gearing up to lead a division of engineering when we diversify our product offerings

Location: United States (Houston, New York, Chicago, or other major trading hub) Business Unit: Base Metals / Refined Copper Reports to: Global Head of Refined Copper Type: Full-Time About the Company Our client is a global leader in international trading and services, operating across key hubs in Europe, the USA, and Asia-Pacific. With a diverse portfolio spanning non-ferrous metals, alloys, minerals, coal, coke and steel products, they combine deep market expertise with tailored logistics, financing and supply-chain solutions. As part of continued expansion, they are seeking an experienced Copper Trader to strengthen their refined copper trading platform in the United States. The Role As a Copper Trader, you will manage physical and financial copper trading activities, develop market views, execute trades, and drive profitability across global copper markets. You will work closely with Risk, Logistics, Analysts and senior traders to implement strategies aligned with commercial objectives and risk limits. Key Responsibilities • Monitor and analyze global copper markets, prices, inventories and supply–demand dynamics, • Develop and execute trading strategies across physical copper and derivatives, • Trade cathodes, concentrates and refined products; manage futures, options and OTC instruments, • Optimize portfolios and manage positions within defined risk limits, • Execute and negotiate trades, ensuring disciplined entry/exit and best execution, • Implement hedging strategies and manage price, basis, credit and operational risk, • Coordinate logistics and execution of physical trades, • Build and manage relationships with producers, smelters, traders and end-users, • Identify new trading and business opportunities, • 10+ years experience in commodity trading, ideally copper or base metals, • Proven track record in physical and/or financial metals trading with P&L responsibility, • Strong understanding of global copper markets, supply chains and derivatives, • Commercially astute with strong analytical and negotiation skills, • Experience working with global counterparties and in an international trading environment, • Bachelors degree in Finance, Economics, Business, Engineering or similar, • MBA or Masters degree advantageous, • Join a well-established global trading house with strong growth ambitions, • Trade a core industrial metal with deep liquidity and long-term structural demand, • Work in a high-impact role with autonomy, responsibility and global exposure, • Competitive compensation and performance-driven culture

A leading eCommerce design agency is seeking a Head of Engineering to oversee and enhance development functions. The ideal candidate has over 8 years of engineering experience and a strong background in eCommerce, preferring those familiar with Shopify. The position offers a competitive salary range

Head of Engineering (Remote, United States). As Head of Engineering at Siena you'll set technical vision for the first intelligence layer in customer experience—AI pipelines, evals, integrations, multi-agent orchestration. Globally distributed team working at the bleeding edge of CX and AI.

This remote position requires expertise in AI tools and the ability to lead effectively while maintaining a hands-on approach.

A leading AI infrastructure company based in Seattle is looking for a Director of Cyber Defense Engineering to lead their global cyber defense strategy.

Dragonfly is a crypto-native venture capital and research firm with $2B+ in assets under management and 160+ portfolio companies. Our Talent team supports the recruiting efforts of companies in our portfolio by connecting them with exceptional candidates. This is not a listing for an internal role at Dragonfly. This posting is for us to connect you directly with one or more portfolio companies building in crypto. We're hiring across Business Development leadership roles—including Head of BD, VP of BD, and senior BD leads—for companies simplifying multi-chain DeFi, scaling L1/L2 infrastructure, building crypto-powered financial platforms, and reimagining on-chain consumer experiences. These teams are building unified APIs, liquidity layers, and interoperability solutions that bridge traditional finance and decentralized systems. What We're Looking For • 8–12+ years in business development, partnerships, or enterprise sales, ideally with exposure to developer-first or API-driven products., • Deep understanding of crypto market structure: cross-chain infrastructure, DeFi protocols, wallets, L1/L2s, or blockchain data and compliance layers., • Proven record of sourcing, structuring, and closing complex commercial deals across fintech, TradFi, exchanges, wallets, aggregators, and infrastructure providers., • CRM rigor and forecasting discipline; proficiency with HubSpot or Salesforce., • Strong written and verbal communication skills; capable of building commercial narratives, pricing models, and strategic proposals., • High-EQ relationship builder with credibility among technical and executive audiences., • Self-starter with operational discipline; thrives in fast-moving, cross-functional environments. Bonus direct experience in DeFi, L1/L2 infrastructure, wallets, or crypto-enabled fintech. About The Role(s) • Strategic Ownership: Define and execute go-to-market or partnership strategies across verticals such as fintech, exchanges, wallets, institutions, or developer ecosystems., • Pipeline Development: Build and manage a qualified pipeline across crypto-native and adjacent markets; prioritize integrations and partnerships with measurable outcomes., • Ecosystem Engagement: Leverage existing relationships and stay current on emerging protocols, regulatory shifts, and partner opportunities., • Solution Leadership: Translate technical infrastructure (e.g. APIs, liquidity routing, custody) into business value for enterprise or institutional clients., • Cross-Functional Execution: Collaborate with product, engineering, marketing, operations, and legal teams to ensure aligned delivery and partner success., • Market Evangelism: Represent the company at events, panels, and meetups; contribute to content and thought leadership efforts., • Commercial Management: Lead negotiations and contracting, maintain forecast accuracy, and share structured market feedback internally., • Team Growth: As teams expand, develop playbooks and lead additional BD professionals. Process • We'll review your background and align it with open BD leadership opportunities across our portfolio., • If a fit exists, we'll facilitate introductions and support the interview process. All candidate submissions are confidential.

By combining storage and execution, it significantly increases the usefulness of blockspace, enabling a wider range of web services to come onchain that aren't possible right now. Experience providing engineering leadership, making design and architectural decisions. Deep internal knowledge of the E

Ideal candidates will have over a decade of engineering leadership experience, along with strong cloud-native and Kubernetes skills. You will help shape the future of programmable infrastructure and ecosystem growth in this innovative environment.

A high-growth direct-to-fan services company is seeking a Head of Engineering to lead the development of a web platform focused on fan engagement and monetization for musicians. This role offers an early founding-level impact with significant ownership, allowing you to shape product direction and es

Key qualifications include over 5 years in Solutions Engineering or Technical Pre-sales, a strong understanding of modern APIs, and excellent communication skills. A leading cybersecurity startup in New York seeks a strategic leader to build and mentor a top-tier Solutions Engineering team. You will

Excellent communication and collaboration skills across technical and non-technical teams. Manager, Software Engineering - Search Platform. Engineering Manager / Head of Engineering - Dragonfly Portfolio.

Build, hire, and develop a high-performing team of sales engineers supporting Sales and Partnerships organizations. Partner with VP of Sales, Revenue Operations, and Partnerships leadership to align SE strategy with revenue goals and optimize coverage models. Serve as the critical bridge between cus

A leading go-to-market agency is seeking a Head of GTM Engineering to manage a team focused on building lead lists and executing campaigns. With a competitive salary range of $100,000-$150,000, this position offers exposure to innovative startups and a fast-paced work environment. Applicants should

A high-growth industrial technology company is seeking a Head of Engineering to scale the engineering team and lead the next phase of growth. The position offers a remote-first opportunity, with a preference for candidates located in New York or the Northeast US, along with a competitive compensatio

About Inspiren Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist – bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions – driving efficiency, profitability, and better care outcomes. About the Role We are seeking a Principal Product Manager, Strategic Expansion, to own the product strategy and roadmap for Inspiren's most important expansion opportunities—across new markets, new segments, and new experiences. This role sits at the intersection of strategy and execution, where hardware, software, AI, and clinical workflows come together to unlock new growth. You will take ambiguous, high-stakes questions like "where should Inspiren go next?" and turn them into clear, durable product and market directions. You will define which segments and use cases we pursue, how our platform needs to evolve, and how we deliver differentiated value that drives expansion revenue and retention. This is a hands-on leadership role and a key driver of Inspiren's future. You will be accountable for turning technical capabilities in hardware, firmware, connectivity, and AI into real-world impact for residents, caregivers, and operators—and into measurable business results. Beyond owning expansion roadmaps, you will raise the bar for how product is practiced across the organization. You will apply deep expertise in hardware-enabled products and platform thinking to identify new opportunities, guide rigorous discovery, and evolve our product development and portfolio processes. You will work closely with Engineering (hardware, firmware, software, and Data & AI), Design, Clinical Success, Operations, and Go-To-Market partners, reporting directly to the Head of Product. What you'll do • Define the Strategic Expansion Direction: Own the long-term vision and strategy for how Inspiren expands into new markets, segments, and use cases. Build and maintain a clear expansion thesis and sequencing over a 1–3 year horizon., • Lead Discovery for New Bets: Champion and execute discovery for new markets, segments, and product extensions. You will define the "why" and "what" behind our most strategic expansion bets and validate them with customers, data, and business cases., • Use the Platform as the How: Partner closely with Hardware, Firmware, Software, and Data & AI teams to turn strategic expansion bets into products., • Establish Expansion Product Excellence: Introduce and evolve best-in-class practices for expansion-oriented product development—from opportunity assessment and experimentation through launch, scale-up, and lifecycle management. Raise the quality bar for how we analyze markets, test theses, and make go/no-go decisions., • Strategic Roadmapping & Portfolio Management: Lead the end-to-end roadmap for Inspiren's expansion portfolio, including how we adapt our hardware-enabled platform. Balance near-term wins and cost optimizations with longer-term platform investments., • Cross-Functional Expansion Leadership: Collaborate closely with Clinical Success, Operations, Implementation, and GTM teams to ensure our expansion bets are grounded in real operational and commercial realities., • Stakeholder Communication: Effectively communicate expansion vision, strategy, risks, and progress to all levels of the organization. Create simple, compelling artifacts that enable fast, aligned decision-making around expansion investments., • Mentorship and Team Development: Act as a mentor and coach for other product managers. Share your expertise on expansion, portfolio thinking, and lifecycle management to help build a world-class product team. Qualifications • 6+ years of product management experience, including significant ownership of products or initiatives that drove strategic expansion (new markets, segments, or lines of business) from concept through launch and scale., • Proven ability to lead highly ambiguous problem spaces and drive a rigorous, outcome-oriented discovery process—balancing user needs, market dynamics, technical constraints, and business goals., • Strong track record establishing and evolving best-in-class product practices for discovery, testing, and iteration with cross-functional partners., • Demonstrated experience working with a platform that includes hardware-enabled or sensor-based systems in production environments, or strong adjacent experience with complex, multi-surface products., • Deep fluency in using data, feedback, and operational metrics to inform strategy, while balancing real-world constraints and customer context., • Excellent written and verbal communication skills, with the ability to align technical and non-technical stakeholders around complex expansion and platform tradeoffs., • Startup or growth-stage experience, where product decisions had clear, visible business consequences (customer outcomes, revenue, retention, or operational impact). Bonus Points • Experience building or extending hardware-enabled AI or computer vision products that rely on real-time device data and span on-device processing and cloud-based systems—with a clear link to improved outcomes or business performance., • Experience in health tech, senior living, or other regulated or safety-critical environments where reliability, privacy, and trust are paramount., • Experience managing or mentoring other product managers. Details • The annual salary for this role is $240,000–280,000 + equity + benefits (including medical, dental, and vision)., • Flexible PTO., • Location: Remote, US. NYC preferred.

We’re looking for a Head of Solutions Engineering to help customers integrate, build and experiment with machine-learning models using the Shaped Platform. Proficient with Python, SQL Have the willingness to wear many hats, be passionate about unblocking issues for customers, and have an excitemen

Compensation includes an annual salary range of $175,000-$196,000 with additional equity options.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a Digital Media Associate in our New York City office. About the Role: As a Digital Media Associate, you will serve as a vital resource for the Client Services team in assisting with media planning and ad trafficking, as well as liaising with external media partners. In this role, you will support internal processes to maximize efficiency and significantly impact outcomes for advertising clients. In addition to your expertise in digital media planning and buying, you'll bring knowledge in trafficking on social platforms, programmatic channels, and exposure to client account management. Come join a talented team of advertising strategists, client associates, data scientists, and analysts who, together, drive outcomes for Applecart's high-profile clients. What You'll Do: • Assist with media planning and ad trafficking, collaborating with external media partners and internal teams, • Act as a resource and support the Client Services team in sharing and codifying digital media best practices, • Consult with Client Services managers and strategists to build media plans and manage digital advertising campaigns, • Oversee trafficking requests, monitor pacing for live campaigns, and QA digital advertising campaigns, • 1+ years of experience drafting media plans for digital advertising campaigns, • Trafficking experience with programmatic and social platforms, including Facebook Ads Manager, LinkedIn Ads Manager, Twitter Ads, • Experience with client account management or working with campaign stakeholders, • Track record of success in past project management roles, • Passion for process improvement and experience and familiarity with client-facing presentations and reports, • Vendor management experience Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $75,000-$95,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 4 years, we've increased our revenue by 10X, grown our headcount by almost 5X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, and alums of top-tier organizations like Bain & Company, Amazon and Simpson Thacher., • Applecart raised a $100M Series C from Blackstone's tech growth fund at the end of 2025. The company's other investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, Wayne Berman, Blackstone's Head of Global Government Affairs, and Risa Heller, CEO of HELLER, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV, and The Colbert Report, and in Axios, Semafor, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Job Description This is a remote position. Production Support & Service Manager Reporting to Head of Engineering, owns the production support operating model, incident management, service levels, release-watch support, escalation governance, and overall live-service quality across pods. This role ensures Production Support is proactive, disciplined, and tightly connected to Engineering, Product, QA, and business stakeholders. Key Responsibilities Service Reliability Leadership · Define the production support operating model, incident lifecycle, severity framework, and support expectations across pods. · Establish service levels, escalation paths, release-watch routines, and communication standards for production issues. · Create visibility into live-service health, incident trends, and recurring support risks. Team & Process Leadership · Lead production support engineers, AI operations analysts, and the finance-domain support lead. · Build repeatable support routines, runbook discipline, and issue triage practices that scale across products and workflows. · Partner with Product, Engineering, and QA to improve supportability and reduce recurring production issues. Incident & Stakeholder Management · Own incident governance for material issues, including severity calls, stakeholder updates, escalation management, and stabilization plans. · Ensure business and technical stakeholders have clear visibility into impact, next steps, and resolution progress. · Drive post-incident review practices that improve resilience and reduce repeat failures. Finance & AI Production Readiness · Ensure finance-sensitive workflows receive the right level of production support, issue classification, and escalation handling. · Oversee support patterns for AI-enabled workflows, including degraded outputs, fallback scenarios, trust issues, and human-review triggers. · Work with business and technical teams to distinguish software defects from data, process, training, or model-behavior issues. RequirementsRequired Qualifications * · 8+ years of production support, application support, service reliability, or engineering operations experience, including team leadership. · Strong knowledge of incident management, service operations, support processes, release support, and escalation discipline. · Experience working closely with engineering and product teams in modern software delivery environments. · Ability to communicate clearly with both technical and business stakeholders during high-pressure situations. · Comfort operating in finance-sensitive, workflow-heavy, or business-critical application environments. · Bachelor's degree preferred. You Are · Structured, pragmatic, and highly credible. · Calm under pressure and comfortable making judgment calls with incomplete information. · A builder of reliable operating processes, not just a responder to tickets. · Focused on trust, transparency, and service quality. Benefits Salary plus performance-based bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education, certifications, cost of labor, and internal equity.

Job Description Head of Sales Engineering Location - US East Coast About Unframe Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $50M in Series A funding, we're building a fast-growing, revenue-generating company working with Fortune 500 customers globally About the Role We are hiring a Field CTO / Head of Technical Evangelism to lead technical conversations in enterprise sales cycles and build a world-class evangelism function. This is a front-line, revenue-driving leadership role. You will serve as the technical authority in early-stage customer conversations, translate architecture into business value, and build a team of evangelists who can scale our message across regions and industries. You must be equally comfortable speaking with CIOs and whiteboarding architecture for engineering teams. What you'll do:Lead Technical Strategy in Enterprise Sales • Join intro and discovery calls with enterprise prospects, • Own architecture and technical validation discussions, • Translate Unframe's building block architecture into customer-specific solutions, • Address technical objections Evangelize Unframe Externally, • Represent Unframe at executive briefings, conferences, and industry events, • Deliver compelling technical presentations and live architecture sessions, • Build repeatable demo narratives tailored by vertical and persona, • Create thought leadership content (talks, workshops, articles)Build and Lead the Evangelism Function, • Hire, train, and manage a team of Technical Evangelists, • Develop standardized:, • Technical pitch frameworks, • Demo flows, • Objection-handling playbooks, • Verticalized narratives, • Create consistency and excellence across field technical engagementsPartner Cross-Functionally, • Collaborate closely with Sales on deal strategy, • Provide structured field feedback to Product, • Help refine positioning against consultancies, point tools, and orchestration stacksWhat Success Looks Like (12 Months), • A repeatable, differentiated technical narrative across the field, • Increased win rates in technically complex deals, • A high-performing evangelism team supporting multiple regions, • Strong executive trust with CIO/CTO-level buyers, • Clear positioning in competitive enterprise AI environmentsWho You Are, • Senior technical leader with deep enterprise AI experience and significant customer-facing exposure (Field CTO, VP Solutions Engineering, Principal Architect, Technical Founder, or equivalent)., • Deep knowledge of:, • LLM architectures, • AI orchestration frameworks, • Enterprise integrations, • Security and deployment models, • Experienced in enterprise sales cycles, • Strong team builder with experience hiring and leading technical talent, • Exceptional communicator who simplifies complexity without losing credibility, • Public speaking or published technical thought leadership, • Experience in data-intensive industries (financial services, real estate, enterprise services), • Real ownership from day one. Drive decisions, shape ideas and make them work., • Your fastest learning years. Build alongside founders in a space that moves weekly., • You'll have the opportunity to write and build what comes next.

Job Description About Vessel Vessel is building the future of housing. We combine breakthrough design, advanced manufacturing, and first-principles thinking to tackle one of the world’s most pressing challenges: creating sustainable, attainable housing for all. This isn’t just construction—it’s a complete reimagining of how people live. Backed by Mosaic Ventures and Lennar, the nation’s largest homebuilder, Vessel is rapidly scaling to meet growing demand. We care deeply about every detail—from beauty and durability to efficiency and accessibility—because we believe everyone deserves a thoughtfully made home. The Opportunity Vessel is growing rapidly, and we are looking for a Head of Production Systems to design and build our end-to-end production operating system. This is a true builder role. You will not inherit a mature system, you will create one from the ground up. You will define how materials move, how work is planned and executed, and how the system scales across multiple locations. This role requires high ownership, comfort with ambiguity, and the ability to drive change across the organization. What You'll Do • Design and implement end-to-end production systems, including planning, workflows, and operating rhythms, • Build and maintain visibility into production performance through KPIs, dashboards, and reporting, • Define and optimize material flow, sequencing, and downstream deployment, • Identify inefficiencies and improve throughput, labor efficiency, and operational reliability, • Evaluate and implement automation, tooling, and pre-processing solutions, • Drive supplier strategy and cost reduction initiatives aligned with production system design, • Partner cross-functionally with operations, sourcing, and leadership to align execution with system design, • Bachelor’s degree in Engineering, Operations, Supply Chain, or a related field (or equivalent practical experience). MBA strongly preferred., • 7–12+ years of experience in operations, logistics, manufacturing or production systems environments, • Proven ownership of operational outcomes (throughput, cost, delivery reliability), • Strong systems thinker with end-to-end workflow orientation, • High agency and execution mindset; moves quickly from concept to implementation, • Comfortable operating in ambiguity and building in incomplete environments, • Experience with planning systems (MRP/ERP or similar), • Familiarity with operational metrics, performance tracking, and data-driven decision making, • Experience in high-growth or early-stage environments where systems had to be built, not maintained Why Vessel • Opportunity to shape and scale a modern multifamily development company, • Competitive compensation with performance bonus and equity options, • 401k & Health Plans (Medical, Dental, and Vision), including HSA/FSA options, • Life, AD&D, and Disability Insurance, plus Critical Illness and Accident Insurance, • Weekly lunches and team building events, • Adoption Assistance, Caregiver Support, and Financial Assistance through Employee Support Programs, • Commuter Benefits At Vessel We believe everyone deserves a home built with care—beautiful, durable, and made to last. That starts with the people who make it happen. Join us and help reimagine what housing can be. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A global entertainment leader is looking for a Director of Core Player Engineering to oversee the cohesive media player strategy across various devices including mobile and web.

Head of Canton Product Strategy. Partner with BD, Engineering, Product, and Strategy to identify ideas, run structured discovery, and prioritize a stage‑gated portfolio of bets. Write crisp product briefs/BRDs/PRDs, epics, and acceptance criteria; coordinate with product managers on builds and int

Job DescriptionDescription: KS Engineers, P.C. (KSE) is a mid-size engineering and construction management firm ranking in the ENR Top 500 for design and ENR Top 100 for construction management. We are headquartered in Newark, NJ, with regional offices in New York City and Newburgh, NY; Philadelphia and Pittsburgh, PA; Mount Laurel and Mount Arlington, NJ; and Rocky Hill, CT. The firm provides engineering, construction management, and land surveying services to both public and private sector clients. KSE offers a full range of employee benefits, including medical, dental and vision insurances, a 401(k) plan, paid time off, Flexible Spending Accounts (FSAs), long- and short-term disabilities, and term life insurance. KS Engineers, P.C. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Position: Bridge Inspector - NICET Level 3_4 or equivalent Reports to: Department Manager and/or Project Manager General Qualities: • Is a proactive self-starter and viewed as a positive example., • Provides technical and management support to supervisor., • Under the direction of supervisor has full technical and administrative responsibility for interpreting, organizing, executing, and coordination of a project, assignment, and/or task within a project. Technical Responsibilities: • Shall personally inspect the bridge/structure., • Shall supervise other inspection team member(s) to verify that each bridge/structure is properly inspected., • Shall verify that the inspection results are properly documented., • Verifies that all procedures required by the Client are implemented., • Verifies that all work is carried out in accordance with OSHA requirements and that all necessary MPT is in place as required by the entity that has jurisdictional control., • Verifies that all equipment required to complete the work is available., • Trains staff., • Keeps current with design criteria and technology., • Is proficient in software (engineering, drafting, administrative) required to complete assigned projects. Administrative Responsibilities: • Monitors invoice ability of self to verify compliance with established goals., • Familiar with all company policies and procedures and verifies implementation and compliance., • Completes timecard on a daily basis., • 7 years of Bridge construction projects (Construction Cost > $5M)., • 3 years on NJDOT projects preferred. Professional Licenses/Registrations: • TCP (Rutgers CAIT), • NJSAT Certification, • ACI field Technical I Physical Requirements: · This position requires physical ability to perform field inspections of in-service bridges and culvert structures · Work safely alongside active vehicular traffic · Use safely bridge access equipment (examples, ladder, mobile elevated work platforms) · The ability to perform inspections without undue fear of heights · Able to use fall protection · Climbing, reaching, bending, kneeling, reaching above head · Good sense of balance · Walk on uneven or challenging terrain • Work outdoors in inclement weather KS Engineers, P.C. is an EOE/AA/VEV/Disabled Employer. KSE will not discriminate based on race, color, religion, creed, sex, national origin, marital status, age, disability, veteran status, citizenship status, or other status protected by law.

Job DescriptionWho Are We Derivative Path empowers institutions across the capital markets with innovative, AI-driven technology and expert advisory solutions. Our award-winning cloud platform supports banks, credit unions, private equity firms, hedge funds, asset managers, and insurance companies in managing interest rate, FX, and commodity risks, optimizing hedging strategies, and streamlining cross-border payments. With a client base spanning over 250 financial institutions and leading private equity firms, we deliver scalable solutions that enhance risk management and drive operational performance. Through strategic partnerships with Goldman Sachs, Wells Fargo, FNBO, Q2, and Jack Henry, we provide best-in-class capabilities to help clients achieve their financial objectives in an ever-evolving market. With a team of seasoned professionals comprised of decades of industry experience, Derivative Path offers a flexible, hybrid work environment to its 125+ employees with the ability to work remotely and from one of four offices in San Francisco, New York, Chicago, and Manila. The Company is dedicated to building a diverse environment and has an unwavering commitment to creating a sense of belonging for all employees. The Opportunity We're looking for a talented and driven Associate Director to provide day-to-day support to our client success team. The candidate plays a critical support role in assisting the Head of Client Success, managing operations, executing strategy, and driving performance. This position helps guide daily workflow, projects, and data and quality analysis while aligning activities with organizational objectives. The candidate must demonstrate strong communication, analytical thinking, business acumen, and commitment to the organization's vision. What You’ll Do • Work closely with the client success team on the analysis and resolution of client inquiries related to Derivative Path platform usage and client business processes., • Serve as a first response contact for client and internal operations-related inquiries., • Collaborate with development and product teams to resolve client-related technical issues, contributing to setting up business specifications., • Develop knowledge base documentation related to Derivative Path platforms and procedures., • Implement operational efficiency improvements., • Contribute to projects integrating the derivative portfolios and business processes of clients into Derivative Path platforms., • Develop and maintain internal reporting and dashboards to track client success metrics, operational performance, and service trends, supporting data-driven decision-making, • Motivate team, develop personnel, and help deliver.Qualifications, • Prior experience in client relationship management or client-facing roles (preferred)., • 5+ years of relevant professional experience in finance, fintech, or capital markets., • Background in finance or accounting, with a strong emphasis on capital markets and derivatives, including knowledge of derivative products, trade structures, and trade lifecycle concepts., • Strong analytical and problem-solving skills, with exceptional attention to detail when working with financial data., • High level of comfort working with data-driven tools, platforms, and reporting systems to analyze and resolve issues., • Ability to quickly learn and adapt to new technologies, financial platforms, and evolving workflows., • Excellent written and verbal communication skills, including the ability to explain complex financial or technical concepts to diverse audiences., • Proven ability to work independently, manage multiple priorities, and execute with urgency in a fast-paced, client-facing environment., • Strong collaborative mindset, with the ability to work effectively across Client Success, Product, Engineering, and Operations teams., • Team-oriented approach with a commitment to organizational objectives and long-term client success.Location, • NYC | Walnut Creek, CA | Remote (U.S) Benefits, • Base salary, equity, and annual bonus as part of the compensation package, • 40 hours of sick leave, • 18 days of PTO, • Paid parental leave, • 401K contribution at 3% Derivative Path is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Derivative Path offers a comprehensive benefits package, including health, dental, vision, retirement plan contribution, and a generous paid time off policy. Powered by JazzHR Gur1mHKZd4

Job Description About Us: Versana is an industry-backed fintech on a mission to make the syndicated loan market better. By digitally capturing agent banks’ data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our platform, participants can rest assured they are accessing the loan market’s most credible source of deal information. About You: The Client Success Operations Associate reporting to the Head of Product, Client Success will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana’s new product launch. This includes driving execution across product demonstrations, client onboarding, account activation and maintaining high quality documentation to support the scale of Versana’s new product. Key Responsibilities:• Actively drive client participation and engagement to support a new Versana product launch. • Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans., • Passionate about developing and implementing the ideal customer journey for a new product., • Provide direct client training to drive adoption of Versana’s self-service technology solution., • Coordinate efforts with the Head of Product, Client Success with Go-to-Market (GTM) execution for Versana new product launch, including Agent Bank and Lender onboarding, product demonstrations, documentation gathering, account activation., • Provide ongoing support to new clients with training and manual processing of the new product’s launch., • Address queries from Agents and Lenders around the new product’s process and workflow, from loan and amendment documentation, system queries to process of the new product’s capture, • Assist with developing and adhering to performance metrics and provide continued recommendations for process improvement to reduce turnaround times for existingprocesses., • Adhere to internal and external onboarding and new product related SLAs, where applicable., • Ensure that all operations comply with industry regulations, data security standards, and risk management protocols.Must Haves:• 3 to 5 years of experience in the Syndicated Lending market with a sound understanding of products and processes for both the primary and secondary lifecycles, is highly desirable., • Prior experience with customer success in a start-up environment., • Strong problem solving and analytical thinking skills, with a willingness to dive into details., • Excellent communication and presentation skills., • Detailed knowledge of process planning., • Experience in customer facing role highly desirable., • Exposure to CRM platforms to track and follow up on customer requests., • Understanding of financial products (must have).

Job Description At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. We are looking for future leaders to come and join our team, to build client relationships, and work with them to understand their needs and how we can solve them with Engine’s technology. Who are Engine by Starling Engine by Starling is transforming the banking landscape with our cutting-edge core banking software. Originally developed to power Starling, our cloud-native SaaS platform is now enabling banks and financial institutions globally to modernize operations and deliver exceptional digital banking experiences. We are headquartered in London with offices in Dublin, Sydney and Dubai. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada. This role will ideally be based in the New York metropolitan area or Charlotte, NC, our preference is that you're located within a commutable distance. Other East Coast locations will be considered and the role will involve national and international travel. About the role We are seeking an entrepreneurial and versatile leader who can drive the localisation and implementation of Engine’s platform with North American clients, providing guidance and advice around Engine’s capabilities. You will also help shape Engine’s product for entry to the U.S. market and play a vital role in shaping Engine’s North American growth, contributing to growing the list of potential clients in the region as well as working closely with Product Management and Engineering to help shape Engine’s product roadmap to support these clients. The Client Solutions Director will operate as part of the NA leadership team, working closely with our President (North America), and Engine’s global Client Solutions leadership. The individual will help tailor our solution for the U.S. (priority) and Canadian markets and lead client programmes from discovery through to build and the launch of new banks, underpinned by Engine. The role provides a unique opportunity to be a very early hire in the region and work across a number of phases of Engine’s client lifecycle: business development, client discovery and client implementation. You will develop strong relationships with our clients and implementation partners in North America and beyond We’re looking for a versatile, adaptable individual, who enjoys the challenge of a varied and collaborative role, with a strong product mindset. You’ll enjoy problem solving, getting to the detail, helping new clients launch successful new and modern propositions and businesses, and supporting our clients throughout their transformation journeys. What you'll get to do General Management and the day to day: • Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform., • Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions., • Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation, • Stay abreast of current product developments and innovations globally and apply to the North American market, • Help to grow our North American Client Solutions team, • You will be joining a fast growing team that works globally, and you should expect international travel., • As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’., • Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation., • We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world. Client Discovery & Delivery: • Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market, • Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements, • As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform., • Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client Business Development: • Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA, • Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership. Your background • You have a strong, client centric product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience), • You have experience in the U.S. banking sector and development of solutions for the market, • You have experience leading the delivery of large-scale, complex programmes in financial services, • You can rapidly understand client problems and present solutions in a structured and informative manner, • You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships, • You can apply a structured approach to complex or ambiguous problems, • You have a technical aptitude and curiosity, • You are self-motivated and are able to work in a highly autonomous environment, • You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions, • You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions) Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: • Interview with someone from the Client Services team, • Interview with further members of the Client Services team from NA and/or UK, • Medical, Dental, and Vision insurance plan options, • 401(k) with company match of 100% of the first 4%, • Company-paid Long-Term Disability, and Life and AD&D insurance, • Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more, • 20 days annual vacation PTO and 11 Paid Holidays You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring's largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders. This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required. What you'll do: • Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer, • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth, • Consistently demonstrate Spring Health's value proposition and link to customer's defined success metrics, • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:, • Timely action plans and account planning, • Engagement communication ideation, strategy & execution, • Ongoing reporting and insights to deliver data-driven recommendations, • Business review creation and presentation to senior executives, • Spearhead cross-functional initiatives to present key customer feedback and process improvements, • Drive variable revenue through targeted engagement strategies, • Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships., • Bachelor's degree or higher preferred, • 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers, • Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders., • Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts., • Experience in upselling and retaining customers to drive additional revenue (recurring and variable), • Exceptional project management skills and organization, • Innate ability to thrive in fast-paced environments, • Outstanding communication skills with a thoughtful and collaborative approach to relationships, • Humility, resourcefulness, directness, ambition, professionalism, • Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met, • A deep passion for transforming the U.S. healthcare system, especially mental health, • Previous exposure to the complexities and challenges in US healthcare, • Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system, • Experience using data visualization techniques to present key findings, • Experience with member communication strategies, • Proven track record of portfolio retention and growth across national and regional health plans Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Job Description Who is Atominvest Atominvest is the operating system for modern private markets asset managers. Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows. Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally. We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview: As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world’s leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You’ll Be Doing * Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. * Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption. * Shorten time-to-value by proactively managing timelines, dependencies, and client expectations. * Analyze client datasets, workflows, and reporting structures to configure optimal solutions. * Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. * Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly. * Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you’re excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we’d love to hear from you. Requirements * Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment. * Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. * Exceptionally organised, with strong project management instincts and attention to detail. * Analytical, structured thinker with experience interpreting and working with client datasets. * Advanced Excel skills. * Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders. * Proven ability to deliver best-in-class client service in fast-moving environments. * Collaborative team player who contributes ideas and learns quickly. * Ambitious, entrepreneurial mindset with resilience and a bias toward action. * Bonus: hands-on project management experience or formal PM frameworks. Interview Process * Initial screening call * Conversation with our US Customer Success Lead * Case study * Interview with our Global Head of Customer Success * Conversation with US team member * Offer and onboarding at Atominvest What we offer * Competitive compensation (fixed base salary + performance incentives) * 25 days of holiday per year + bank holidays * Hybrid working style (a minimum of 3 days in our central London office is required) * Cycle2Work scheme * Employee Assistance Programme (EAP) to support employee wellness * A culture of trust, ownership, responsibility and autonomy in your work * An incredible team of smart and mission-driven people to work with * Fun working atmosphere * Significant growth opportunities * Company-wide socials and events Compensation Range: $80K - $100K