Healthcare call center jobs in Hoboken, New Jersey - Page 4Create job alerts

Call Center Representative (Hospital).MondayFriday 9:00 AM 5:00 PM.Navitas Healthcare LLC is seeking a professional and customer-focused.The ideal candidate will handle inbound and outbound calls assist customers with inquiries resolve issues and provide technical or service-related support.This r

Job Title: Call Center Representative Location: New York, NY 10004 Contract Duration: 8 Weeks Shift: 5x7.50 hours Required Skills & Experience: • Two (2) years of experience and Bilingual (facility specific)., • Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers., • Active listening providing full attention to callers to understand their concerns and needs., • Effective problem-solving to analyze a situation, identify core issue and find effective solution. Job Responsibilities: • Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction., • Other assignment as necessary., • Extensive phone experience and computer literate. Benefits: Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

The Department of Obstetrics and Gynecology at NYC Health + Hospitals/Kings County is seeking to expand current services with the addition of a full-time Director of Midwifery. Kings County Hospital operates a state-of-the-art Labor and Delivery room and a newly renovated Women's Health Center, which serves residents of Brooklyn and Staten Island. The hospital is academically affiliated with SUNY Downstate Health Sciences University. Kings County is located in the East Flatbush/Prospect-Lefferts section of Brooklyn, close to the 2 and 5 subways. Our patients are diverse, with the majority being afro-Caribbean. Most of our patients are native English speakers. Knowledge of French/Haitian Creole is helpful, but not required. The Mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff. NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay. The Director of Midwifery is responsible for the overall planning, development and management of the administrative, clinical, educational, research and evaluative functions required for a midwifery practice embedded within the Department of Obstetrics, Gynecology and Women’s Health. Staff midwives provide primary healthcare in inpatient and outpatient settings within a collaborative model of care to clients across the health spectrum. Opportunity Details: • Evaluates, responds to, reports and assesses the quality of midwifery care, • Responsible for hiring, evaluating and terminating midwifery staff, including implementing performance-improvement measures as appropriate, • Provides and coordinates staff development for midwives and the interdisciplinary team, as applicable, • Participates in lectures and clinical supervision of learners, • Participates in planning and supervision of childbirth and health education programs, • Collaborates with other services and programs, including new program development and maintenance, • Provides clinical midwifery care, • Represents the Midwifery Practice with the Department of OB/GYN and Women’s Health, including involvement in program development and maintenance and new initiatives, • Participates in the New York City Health + Hospitals Midwifery Council and Women’s Health Council, • Is available 24/7 for consultation regarding midwifery care and or sick call service coverage, • Participates in leadership activities within the Department of OB/GYN and Women’s Health Qualifications: • Current NYS license to practice as Midwife, • Board Certified by the American Midwifery Certification Board (AMCB), • Minimum 5 years experience in Clinical and Administrative Midwifery Leadership Exceptional Benefits Include: • Competitive compensation package, • 10% 401K company contribution after one year of service, with 3% company contribution starting day one, • Choice of a three tiered, starting at FREE medical plans starting day one, • Excellent dental insurance including orthodontics coverage starting day one, • Generous paid time off program, • CME days and dollars, • Annual Salary: $160,000.00 Physician Affiliate Group of New York (PAGNY), a tax-exempt organization affiliated with NYC Health + Hospitals, is one of the largest physician groups in New York State and directly employs nearly 4,000 physicians and allied health professionals who serve seven of New York City’s public hospitals, numerous public health community-based practices, and the city’s Correctional Health Service. Physician Affiliate Group of New York, P.C. (“PAGNY”) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

Job Description About the Role Brighton Health Plan Solutions (BHPS) is seeking an Eligibility Service Representative (ESR) who are experienced in understanding eligibility, communicating through various multi-channel features such as phone, chat and email, and following workflows to assist in issue resolution. BHPS shall serve as the client’s eligibility vendor and forward eligibility files to health plans, dental vendors and any other vendor the client utilizes. The ESR will confirm, identify and research matters as they relate to eligibility, changes to coverage and participation as well as support the Eligibility & Benefits team. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Primary Responsibilities • The ESR will be responsible for receiving and resolving caregiver inquiries., • Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions., • Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution., • Clarify customer requirements; probe for and confirm understanding of requirements or problem., • Agent will be responsible for managing caregiver requests within required turnaround time including conducting outreach to internal partners, engaging the support of the Team Leader and Supervisor as necessary., • Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests., • Participate in activities designed to improve customer satisfaction and business performance., • Use decision-support tools to answer questions, where needed., • Ability to use critical thinking to solve complex problems and identify when to escalate to the appropriate department., • Performs call center functions including handling inbound calls and support projects as directed by the management., • Maintain broad knowledge of client requirements, procedures and key contacts., • Bilingual in Russian/English or Korean/English., • Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM., • Experience in high-volume enrollment and eligibility transactions, premium billing, and collections., • Knowledge of labor and commercial carrier enrollment procedures., • Prior high-volume call center experience., • General knowledge of HIPAA Confidentiality., • High School diploma or GED., • Remote work capability with internet access., • Basic computer skills, including Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)., • Strong investigative and time management skills., • Courteous and customer-service oriented., • Detail-oriented and dependable., • Effective communication through multiple channels (email, chat, voice)., • Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans., • Previous multi-channel experience (voice, email, chat) is a plus., • Some college or business school education is advantageous. About At Brighton Health Plan Solutions, LLC, our people are committed to the improvement of how healthcare is accessed and delivered. When you join our team, you’ll become part of a diverse and welcoming culture focused on encouragement, respect and increasing diversity, inclusion and a sense of belonging at every level. Here, you’ll be encouraged to bring your authentic self to work with all of your unique abilities. Brighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Our unique perspective stems from decades of health plan management expertise, our proprietary provider networks, and innovative technology platform. As a healthcare enablement company, we unlock opportunities that provide clients with the customizable tools they need to enhance the member experience, improve health outcomes and achieve their healthcare goals and objectives. Together with our trusted partners, we are transforming the health plan experience with the promise of turning today’s challenges into tomorrow’s solutions. Come be a part of the Brightest Ideas in Healthcare™. Company Mission Transform the health plan experience – how health care is accessed and delivered – by bringing outstanding products and services to our partners. Company Vision Redefine health care quality and value by aligning the incentives of our partners in powerful and unique ways. DEI Purpose Statement At BHPS, we encourage all team members to bring your authentic selves to work with all of your unique abilities. We respect how you experience the world and welcome you to bring the fullness of your lived experience into the workplace. We are building, nurturing and embracing a culture focused on increasing diversity, inclusion and a sense of belonging at every level. *We are an Equal Opportunity Employer Annual Salary Range: $43,000 - $50,000 The salary range and/or hourly rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of the posting of an advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable by law including but not limited to location, years of relevant experience, education, credentials, skills, budget and internal equity. Powered by JazzHR hcZqWKvdIc

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Patient/Care Scheduling Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description InstaCare EMS is seeking new and experienced Emergency Medical Call Takers & Dispatchers to work from our Brooklyn headquarters located in Coney Island. What We Offer: • Flexible Schedules, • Weekly Paychecks, • Paid Time Off, • Professional Work Environment Duties and Responsibilities: • Works directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ to arrange ambulance transport, • Verifies patients’ insurance coverage, benefits, and co-pays, • Manages high volume phone calls, • Processes credit card payments, • Knowledge of Medical Terminology, • Familiarity with health insurance plans, including Medicare, Medicaid, and commercial insurance, • Excellent verbal/written interpersonal and communication skills and the ability to communicate clearly in English, • Strong attention to detail, • Effectively multi-task in a fast paced environment, • Ability to establish strong working relationships with personnel from multiple departments and divisions Qualifications: • Previous Emergency Medical Services (EMS) experience, strongly preferred, • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR eId1GPJ65P

You?re more valuable than ever ? And that?s just how we?ll make you feel. Job Title: Nurse Practitioner or Physician Assistant - GoFollowUp - Per Diem Pay Rate : $60/hr. Job Summary At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. The GoFollowUp NP or PA answers incoming calls from patients/customers and conducts outreach to patients to relay details on patient visit. Responsible for answering inquiries and questions, handles complaints, troubleshoots problems and provides information for patients/customers. Job Requirements Education * Graduate from and accredited Nurse Practitioner or Physician Assistant program. Work Experience * 3+ years of clinical practice experience required. * Emergency Medicine/Urgent Care preferred. * Previous exposure and awareness on how to deliver lab results to our patients. Required Licenses/Certifications * Active Nurse Practitioner or Physician Assistant State License Additional Knowledge, Skills and Abilities Required * Proficient in relevant computer applications/electronic medical records * Ability to type quickly, basic computer knowledge * Proficient in Microsoft Word and Excel * Detail oriented, able to rely on experience and judgment to perform a variety of tasks * Exceptional written and verbal communication skills * Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social differences * Experience with electronic medical records * Required language proficiency * Knowledge of administration and clerical processes * Knowledge of call center telephony and technology Core Competencies: * Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. * Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. * Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. * Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. * Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities Essential Functions: Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job?s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job. * Responsible for reviewing and managing patient results for various labs and imaging. * Responsible for relaying results and care plan to patients, explaining results and answering questions from patients * Respond to escalated questions and concerns as needed. * Respond to patient inquiries both telephonically and by email regarding patient visit and follow up. * Identify and prioritize patient needs * Responsible for outreach for patient follow-up. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here.

Job DescriptionDescription:IT Field Services Technician / ServiceNow CSM AnalystNew York, NY About the Position: We are looking for a motivated Field Services and Performance Analyst to join our New York City team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas. Schedule: Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed) Your Role: PaaS and Infra Administration: • Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk., • Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow., • Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application., • Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact., • Will Update Current Company Status – Business Operations Statuses – to Report Plan Changes, Outages and Unplanned Changes., • Demonstrate and provide – Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence., • Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management – summarization AI platform., • Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases., • Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows., • Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation – Status, State, ., • Understand how to create Models and Products, as well to and Manage Purchase Orders., • Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers., • Support field services operations, including workstation deployment and maintenance., • Overview and assist with hardware installation, cable management, and desk minimalist setup., • Record and maintain asset compliance and optimize software licensing automation., • Help with the support of Microsoft Intune device management operations and integrations with ServiceNow., • Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact., • Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly., • Help and eager to learn and support CAs and PKI, SCEP deployment processes., • Some experience with ServiceNow (administration, configuration, or business analytics), • Eager to Learn ServiceNow and Microsoft Intune integrations., • ITIL Frameworks are our most recommended knowledge -required, • Knowledge of PKI, certificate authorities, and SCEP protocols, • Hardware and Software Asset Lifecycle, • Strong analytical and problem-solving skills., • Excellent communication and documentation abilities, • ServiceNow/ ITIL certification, • Experience with Microsoft Intune and Cisco platforms, • ITAM experience and software asset management knowledge, • Basic networking knowledge (cabling, access points), • CompTIA A+ or equivalent technical certification The base rate of pay for this position is $55,000 - $65,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions. Benefits: • Comprehensive benefit package, • Paid Time Off (which increases after 1 year with Mountainside), • Paid holidays including a Multicultural Holiday, • 401(k) with employer matching Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success. Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC. Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.Requirements:

Call Center Representative – Healthcare | Contract.Pride Health is seeking an experienced.This role focuses on handling high-volume inbound and outbound calls while delivering professional, patient-centered customer service.Handle incoming and outgoing calls professionally and efficiently.Answer i

Job Description The Educator will be responsible for overall staff education, training and development. The staff will receive orientation and continuing education, in-services and training to further develop and maintain competence. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITES: 1. Knowledge of OASIS guidance, interpretation and time points, 2. Knowledgeable of CHHA Regulatory guidelines per the Center for Medicare and Medicaid, New York State Department of Health (DOH) and Joint Commission (JC), 3. Conducts Orientation and Educate the new staff on Girling Health Care’s Policies and Procedures, the NYSDOH and Federal Regulations that governors CHHA services., 4. Conducts field staff orientation and assist with the transition of the new staff with making home visits, time management and building their case load to meet required productivity., 5. Provide and educate the clinician in assessment, planning, implementation and evaluation of patient and family/caregiver response to care/services., 6. Perform random field visits to assess staff adherence with Agency’s Policy and Regulatory guidelines., 7. Conducts and Complete field staff annual performance evaluations, or more frequently if indicated., 8. Accompany the staff during survey visits as needed 9. Participate in the Development of Home Health Care Programs to meet the Agency’s patient population in disease management (Wound Management, Heart Disease/CHF, Diabetes, etc., 9. Knowledge of Strategic Healthcare Programs (SHP) reports and utilize and analyze the staff performance., 10. Participate in the Agency’s Emergency Preparedness Plan as needed, 11. Participate in Quality Assurance Performance Improvement (QAPI) activities., 12. Maintain Corporate Library including Medicare Learning Network and OASIS Answers Updates, 13. Participate in McKesson/Netsmart Software Upgrade, Testing and Staff Education., 14. Participate in Quality Assurance Performance Improvement (QAPI) record audits activities Note: The physical and mental demands of the position require the ability to perform the activities. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. POSITION QUALIFICATIONS : 1. An Accredited Records Technician Degree, Bachelor’s degree preferred., 2. At least three years’ experience in clinical records management preferably in home health care operations. Information systems knowledge required., 3. Demonstrated ability to supervise and direct clinical staff, 4. Knowledge of corporate business management, governmental regulations and Joint Commission standards., 5. Demonstrates good communication and public relations skills. Extended Home Care is one of the fastest growing Certified Home Health Care Agencies in New York and one of the largest in Brooklyn. Throughout Extended Home Care’s exceptional growth, we have always kept our primary focus on patient care. Our quality, patient-centered care is designed to meet the needs of our clients and their families so that they can maintain an independent lifestyle, while enjoying all of the comforts of home. Our caregivers are passionate about helping people and improving the lives of the people they touch. Our Nurses have consistently been rated among the best in New York based on patient satisfaction surveys. Our caregivers speak a variety of languages and come from a variety of cultural backgrounds. Extended Home Care’s services are available 24 hours a day, seven days a week. Our Registered Nurses are always on-call to answer any questions or concerns you may have. Our services are covered by Medicaid, Medicare, and most managed care plans.Valence Care is need of a, Certified Home Health Care Agency, serving New Yorkers since 1997. We specialize in providing home care services to patients and their families with PWDD. Extended Home Care has taken this unique level of comprehensive care and shared it with all New Yorkers in need.\r\n\r\nExtended Home Care is one of the fastest growing Certified Home Health Care Agencies in New York and one of the largest in Brooklyn. Throughout Extended Home Care’s exceptional growth, we have always kept our primary focus on patient care. Our quality, patient-centered care is designed to meet the needs of our clients and their families so that they can maintain an independent lifestyle, while enjoying all of the comforts of home.\r\n\r\nOur caregivers are passionate about helping people and improving the lives of the people they touch. Our Nurses have consistently been rated among the best in New York based on patient satisfaction surveys. Our caregivers speak a variety of languages and come from a variety of cultural backgrounds.\r\n\r\nExtended Home Care’s services are available 24 hours a day, seven days a week. Our Registered Nurses are always on-call to answer any questions or concerns you may have. Our services are covered by Medicaid, Medicare, and most managed care plans.

RWJBarnabas Health Seeks a Per Diem General Urologist for Employment in Northern NJ.RWJBarnabas Health, the largest integrated healthcare system in New Jersey, is seeking a.BC/BE Per Diem General Urologist.This position requires on call service for both Jersey City Medical Center and Newark Beth Isr

Previous high volume call center experience. Previous experience in a Healthcare environment.