Buscar empleo: 180 ofertas de trabajo de healthcare call center en White Plains, New York (septiembre 2025)

Broadview at Purchase College

Case Manager

hace 22 días

Purchase

Job Description GENERAL SUMMARY: A unique opportunity exists to join a team in creating a vibrant senior learning community on the campus of Purchase College, State University of New York. The residents of this university-based retirement community will be able to enjoy the many amenities of the college including the renowned Neuberger Museum of Art, the Performing Arts Center, the academic and athletic facilities, and the park-like campus. They will be able to enjoy all these benefits while living in a village designed specifically for their interests and needs. As part of the Purchase College community, Broadview residents will enjoy both formal and informal programming and collaborative opportunities designed to promote intergenerational engagement with members of the college community, ranging from classes and mentoring to providing employment opportunities for students. Broadview will offer the full continuum of services, inclusive of Independent Living, Assisted Living, Enhanced Assisted Living, and Memory Care. INCLUSIVE AND COLLABORATIVE CULTURE: We are dedicated to promoting diversity, equity, and inclusion. Diversity is the commitment to a community of equity and access through the acceptance of all aspects of human difference. This includes but is not limited to age, disability, race, ethnicity, gender, gender expression and identity, language heritage, national origin, sexual orientation, religion, socioeconomic status, status as a veteran and worldview. Broadview at Purchase College is proud to be SAGE CARE certified, and all employees will be provided with SAGE CARE training. Broadview at Purchase College is committed to integrating various cultural and social perspectives to engender excellence and to creating a collaborative culture in order to provide an exceptional experience for every employee and resident. POSITION SUMMARY: The Health &Wellness Navigator is responsible for evaluating residents’ needs, identifying, and assisting them in accessing the available resources within and outside the community to reduce barriers to successful independent living. The Health &Wellness Navigator will ensure a seamless transition between appropriate levels of care offered at the community by building relationships, solving problems, and locating resources for residents transitioning throughout the continuum of care. The Health &Wellness Navigator will also assist residents in facilitating their wellness and healthcare needs while ensuring social integration into the community. Responsible for coordinating programs and activities designed to help meet the wellness needs of the residents and to develop future programs including, but not limited to intellectual, occupational, social, environmental, spiritual, emotional, nutritional, and physical aspects of wellness. The goal is to guide residents, family members and/or caregivers through successful health and wellness transitions in order to achieve the optimal level of wellbeing and appropriate level of care. The Health & Wellness Navigator provides relational services by building connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process. The Health & Wellness Navigator will facilitate communication with all key resources and stakeholders. ESSENTIAL JOB DUTIES: • Ensures cross‐functional departmental support of all residents of the community., • Ensures residents are in the appropriate levels of care (Independent, Assisted, Enhanced Assisted, Memory Care, and Respite) within the community and are receiving the supportive services needed to obtain optimal levels of health., • Collaborates with other members of the community team in identifying and recommending additional services or transitions within the continuum of care for residents with changing needs., • Strives to achieve high levels of resident satisfaction., • Coordinates and/or attends relative community meetings related to resident transitions/ status updates, including but not limited to:, • Interdisciplinary Team Level of Care Meeting, • Care Coordination Meeting, • Weekly Risk Meeting, • Support Groups, • Maintains awareness and promotes all internal services to promote resident retention., • Coordinates new resident orientation., • Encourages resident participation in community programs., • Encourages resident participation and engagement in social events., • Maintains emergency medical information for each resident updates them annually and assures confidentiality of all residents' information contained therein., • Reviews emergency call notes/incident reports from the community staff and implements strategies to reduce risks specific to the resident., • Continuous evaluation of the physical, emotional and/or social needs of residents within community., • Serves as resident liaison and advocate, including coordinating assessments, offering consultations, and providing assistance with coordination of both internal and external resources., • Conducts wellness consultations, support services and the coordination of health services (i.e., physician appointments, lab tests, x-rays, etc.)., • Interacts with the resident and family members when a change in the resident’s condition necessitates additional services or a physical move within the continuum of care. Assist with residents and family members by offering support in dealing emotionally and psychosocially with the aging process and illnesses., • Coordinates communication with physicians, families and appropriate staff regarding resident’s status. Works to prevent emergencies whenever possible., • Oversees admission/discharge to/from other healthcare provider agencies (i.e., hospital, LTAC, Psychiatric hospital, inpatient hospice, etc.) ensuring a plan of care is in place for all anticipated needs. Connects residents to Chronic Care Management and Transitional Care programs and services., • Assists in achieving recovery goals and development of discharge plan of care., • Coordinates evaluation of all potential new community residents. Reviews initial resident assessment, ensuring that appropriate level of care and services are in place., • Conducts Memory Health Assessments for potential new community residents., • Coordinates services with other departments, internal resources and/or external resources and involves other departments in programming as applicable., • Collaborates with health center staff to coordinate residents’ short–term and long-term health center stays, including admissions, discharges and supportive services., • Assists the residents with understanding of their specific health plan benefits., • Prepares and maintains required records, reports, studies and surveys appropriate to navigate and communicate resident’s condition and/or health services. Assures confidentiality of all residents’ information contained therein., • Develops and maintains listing of internal and external available health related resources. Evaluates these resources to ensure alignment with community/resident needs. Maintains viable relationships with all resources., • Develops and maintains listing of internal and external personal service providers entering community. Evaluates these resources and ensures tracking of required documentation., • Collaborates with Life Enrichment Director in the coordination and facilitation of health education programs in the areas of prevention, health lifestyles, and successful aging, activities, clinics, events and support groups for residents, family and/or staff., • Networks, plans, coordinates and contracts with qualified educators, instructors and health professionals to provide program components. Coordinates services with other departments and involves other departments in programming as applicable., • Remains available and actively engages in support of global community needs., • Develops standard operating policies, procedures, and protocols for all programs within the scope of responsibilities., • Fully embraces a culture of high-quality customer service by demonstrating LCS Hospitality Promises:, • We greet residents, employees, and guests warmly, by name and with a smile., • We treat everyone with courteous respect., • We strive to anticipate resident, employee and guest needs and act accordingly., • We listen and respond enthusiastically in a timely manner., • We hold ourselves and one another accountable., • We embrace and value our differences., • We make residents, employees and guests feel important., • We ask “Is there anything else I can do for you?”, • We maintain high levels of professionalism, both in conduct and appearance, at all times., • We pay attention to details., • Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others, and demonstrates professionalism., • Uses effective service recovery skills to solve problems or service breakdowns when they occur., • Confirm your understanding of the complaint and apologize., • Work together toward a satisfactory solution., • Commit to the community’s full resources to achieve the desired outcomes. d. Follow up. OTHER JOB DUTIES: • Attends in-service training and completes education sessions, as assigned., • Performs specific work duties and responsibilities as assigned by the Activities Director, • Other duties as assigned. Hourly Range: $52.00-$56.00 per hour EXPERIENCE AND EDUCATIONAL REQUIREMENTS: • Bachelors degree in human services, social work or a graduate of an accredited school of nursing with a current RN license in New York., • Two to four years of experience working in long-term care, post-acute care or other health care setting is preferable along with three to five years of organizational or management experience with an interdisciplinary approach to care., • Strong interpersonal skills including the ability to motivate and encourage residents to achieve maximum independence and quality of life., • Ability to problem-solve, make ethical recommendations, define appropriate boundaries and be resolution oriented., • Excellent verbal and written communication skills for groups and individuals of different populations including persons with disabilities and Dementia., • Effective organizational skills including delegation, managing multiple priorities, time management., • Ability to work collaboratively with community management, internal and external resources/partners and communicate with residents, families, physicians and staff. PHYSICAL REQUIREMENTS/WORKING CONDITIONS: • Able to walk long distances 50% of the workday., • Must be able to lift and carry up to 30 lbs., • Must be able to push a wheelchair occupied by a resident weighing up to 200 lbs., • Good visual and hearing acuity required., • May be exposed to communicable diseases, as well as blood and body fluids that may contain HIV and/or HBV., • May be exposed to cleaning chemicals and offensive odors.

Trabajos healthcare call center en White Plains, New YorkCrear alertas

Búsquedas de empleo más populares en White Plains, New York

Lugares de trabajo healthcare call center más populares