Buscar empleo: 49 ofertas de trabajo de healthcare call center en Atlanta, Georgia (marzo 2026)

Clinical Supervisor

hace 2 meses

Atlanta

Job Description Program Overview CHRIS 180-Fulton County services are rooted in trauma informed care. This care is directed by an understanding of neurological, biological, psychological and social effects of trauma. We assess consumers to learn if trauma occurred and whether it has a role in behavioral health needs. Some trauma includes sexual, physical, emotional abuse, severe neglect, loss, witnessing violence, substance abuse, imprisoned family member, and abandonment. Understanding when trauma occurred helps us tailor our responses, treatment and services. Trauma-informed assessments and interventions always acknowledge, respects, and integrate cultural values, beliefs, and practices. Position Description: The Clinical Supervisor is responsible for supervising peer support staff and a team of therapists who provide clinical services to children, adolescents, families, and adults. This position also provides evidence based clinical services to consumers. Role and Responsibilities: The primary duties include but are not limited to the following: • Provide positive role-modeling to therapists, • Sets high standards and goals, • Promote professional growth, • Promote self-esteem, • Promote healthy boundaries, • Teach and reinforce evidenced based clinical services, • Implements effective communication through clear expectations and sharing of information, • Regularly monitors performance, • Regularly monitors key success variables, • Regularly employs positive and developmental feedback, • Maintains a supervisory focus by getting results through others and managing conflict,, • Mindful of being in a “glass bubble”, • Appropriately uses power and influence, • Demonstrates concern and empathy for the needs of others, • Promote self-esteem, • Promote healthy boundaries, • Promote good hygiene and appropriate personal appearance among youth and young adults, • Reinforce socially acceptable behaviors (ex: manners, eating habits, safety), • Teach and reinforce thoughtful decision-making skills, • Support in making positive change through motivational interviewing, • Screen, evaluate and triage potential consumers to determine what services/evidence-based interventions should be offered, • Assess co-occurring disorders and make referrals to relevant services based on consumer’s ASAM level, • Provide initial clinical impressions, • Administer Behavioral Health assessment and reassessments as needed, • Administer Caregiver Strain Assessment, • Administer Child and Adolescent Function Assessment Scale (CAFAS/PECAFAS) as needed, • Administer validated assessment tools specific to evidence-based practice (7 Challenges, TF-CBT, EMDR, DBT, ARC) as needed, • Administer/aware of ACE score and implications on service planning, • Develop and monitor IRRPs, • Evaluate and document consumer’s level of functioning and progress toward attainment of goals, • Make necessary referrals to meet consumer's health, well-being, education, mental health, and employment needs (i.e., Department of Public Health, Department of Family & Children Services, Georgia Department of Labor, employment staffing agencies, local colleges and tech schools, etc.), • Participate in Team Meetings for all consumers/members/residents/young adults as needed, • Collaborate and communicate with other programs in the CHRIS 180 continuum in the provision of services, • Collaborate and consult with other providers and entities in the provision of best care services to consumers, • Ensure group home therapists attend monthly RBWO meetings or provide a counseling summary for group home consumers, • Ensure therapists attend monthly Child & Family Team Meetings (CFTM) or provide treatment summary for consumer’s receiving wrap services as needed, • Attend monthly RBWO meetings as needed, • Attend monthly Child & Family Team Meetings (CFTM) as needed, • Advocate on behalf of consumers with other agencies to include coordinating services, • Monitor the provision of services provided specific services to consumers, • Provide therapy for adults, adolescents, children, and families who are referred to the CHRIS Counseling Center, • monstrate exceptional engagement skills and clinical expertise in providing trauma-focused mental health treatment to target consumer population, • Provide evidence-based trauma-informed individual treatment to consumers of all ages who meet criteria for trauma services, • Manage clinical caseload. Number of consumers on caseload is based on frequency of sessions and billable expectations within the Counseling Center, • Use preventive intervention techniques when needed to prevent injury (to self or others), • Provide outpatient services to include: providing individual counseling, family counseling/training and/or group counseling/training to consumers with MH, co-occurring or substance abuse disorders as classified by the DSM IV-TR and DSM 5, • Provide CSI services to children and families receiving Medicaid funded services as deemed clinically appropriate, • Facilitate groups (i.e.,7 Challenges, DBT skills, GTREM, Nurturing Parent, STEP, anger management, etc.) as needed, • Coach caregivers in supporting consumer through understanding the stages of change, • Must be willing to work in the community neighborhoods, the home, school, and public housing communities, • Documentation Requirements:, • Timely documentation of all case activities in accordance with Center policy, • Maintain detailed files and other documentation in 100% compliance with standards, • Complete all billing expectations within designated timeframes, • Complete Psychiatric Residential Treatment Facility (PRTF) applications as needed, • Complete monthly summaries for consumers in DFCS custody, those receiving wrap services, or any additional partnerships/grants Practice Requirements: • Adhere to the organization policies and procedures, • Provide individual supervision weekly, • Provide group supervision at a minimum of monthly, • Provide feedback for hard to manage cases, • Provide/Attend any evidenced based supervision if there is utilization of the treatment modality, • Attend Fellowship meetings, • Participate in clinical consultation, • Review case studies Performance and Conduct: • Maintain confidentiality of consumer information, • Maintain appropriate professional boundaries (written, verbal, physical), • Follow CHRIS 180 dress code, • Follow the CHRIS 180 Code of Ethics and the specific licensing board, • Follow mandated reporting requirements of GA Code, • Support and maintain an environment of emotional and physical safety for consumers, staff and other stakeholders at all times Demonstrate customer service: • Promote positive image of CHRIS 180 programs at all times, • Work as a contributing and collaborative team member, • Respond to consumer, referral and peer needs in a timely fashion, • Answer telephone calls and emails accordingly, • Respond to requests for information from stakeholders in a timely fashion Maintain Personal Information and Training • Attend and participate in staff meetings as scheduled, • Attend and participate in required trainings as scheduled, • Maintain required certifications, • Review, understand and responsible to program policies, • Master’s degree in the field of social work, counseling and/or marriage and family therapy and maintain full licensure, 3-Years post Full Licensure and CPC-S Credential required, • An understanding of the concepts of childcare, • Skilled in providing individual, family and group therapy, • Skilled in assisting and maintaining consumers in their family homes and/or community, • Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic and educational backgrounds, with firmness, fairness and concern, • Solid decision-making ability as related to the safety and well-being of consumers, families, community and staff, • Be guided by precedent and established policy and procedure in decision-making. This person will be required to analyze and react to difficult situations, often while under considerable stress and pressure, • Dependability, emotional stability and physically capable. This position requires some physical functions that are essential to satisfactory performance of the outlined job responsibilities, i.e. sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when necessary), • Ability to recognize when assistance and consultation is needed, • Clinical expertise in child development, dysfunction, counseling, treatment planning and diagnosis is required, • Must be free to travel as the position demands Total Rewards for working at CHRIS 180 • Free clinical supervision for your licensure, • Competitive Salary, • Competitive 403 (b) benefit defined contribution plan, • Healthcare insurance options including HMO or PPO, • Dental and vision insurance options, • Basic life insurance 1x times your salary, • Employee assistance program, • Flex spending account, • Health Savings Account, • 11 paid holidays, • PTO This is a full-time position and typically works Monday – Friday 8:00am – 5:00pm but requires flexibility. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.

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