General Manager
hace 1 día
Atlanta
Job Description The opportunity Carlyle’s is a second-generation, Atlanta-based catering & food service company, family-run since 1976. In January we open a new corporate café for Elevance Health in Midtown, and we’re hiring the General Manager who will run it. This is a flagship account for us & a true launch: you’ll build the team, open the café, and own the daily guest experience for several hundred Elevance employees. The model is different from a traditional corporate kitchen. Our signature Daily Mix, a rotating lineup of 20+ global menu themes, is produced at our commissary and delivered fresh each morning. On site, a lean hospitality team runs a hot breakfast grill, a standing hot buffet, a short-order grill, a premium salad bar, soup, a Boar’s Head deli special, and grab & go, all on Spot On with self-checkout & online pre-ordering. Every employee meal is under $10. Your job is to make it feel effortless, keep the client delighted, and run a tight, profitable operation. What you’ll own Launch & daily operations • Open the café: a three-week buffet-only phase-in from January 4, then full operation on January 25 with every station live., • Run service Monday to Friday: breakfast & lunch lines open and close on time, stations stocked through posted hours, checkout wait under five minutes at peak., • Receive & stage the daily commissary delivery, manage par levels and orders, and keep waste low., • Keep the café, servery and back of house clean, organized and inspection-ready every day. Team • Hire, train, schedule and lead a team of six. Build a hospitality culture where people know regulars by name., • Schedule labor to actual volume & pre-ordering adoption; cover callouts with our broader catering & commissary team., • Hold the team to Carlyle’s food safety & hospitality standards, and handle performance directly and fairly. Client & guest experience • Be Elevance’s single point of contact for day-to-day café matters. Acknowledge any service issue the same business day and fix it; escalate anything recurring to Carlyle’s leadership within two business days., • Represent Carlyle’s in program reviews with Elevance’s workplace team, including the post-launch review in the spring., • Keep digital menu screens current with daily offerings, Daily Mix themes, pricing & specials, and keep guests informed of what’s coming., • Coordinate on-site setup & breakdown for catering events held at Elevance, working with our catering sales team. Menu & culinary coordination • Work with our Culinary Director on the six-week Daily Mix rotation, weekly buffet entrées, grill specials and the focused launch menu, then expand variety as participation grows., • Oversee on-site breakfast & short-order cooking to Carlyle’s recipes and plating standards. Food safety & compliance • Own health-code compliance at the café: temperature logs, allergen labeling, safe handling, and prompt response to inspections., • Meet Elevance’s site requirements for access, conduct and confidentiality, and make sure the team does too. Financial & systems • Manage the café to budget, labor hours, food cost, supplies and waste, with weekly reporting to Carlyle’s leadership., • Run Spot On: menu & pricing setup, subsidy tiers by item, self-checkout, online ordering, daily reconciliation, and the monthly sales & subsidy reporting that drives client invoicing., • Flag catering opportunities in the building to our sales team. What we’re looking for • 5+ years leading a food service operation: corporate dining, hotel or club F&B, or a high-volume restaurant. Opening or launch experience is a real plus., • A hospitality-first leader who is visible on the floor, calm at peak, and comfortable being the face of our company with a corporate client., • Hands-on P&L ownership: labor scheduling, food cost, inventory and waste., • Fluent with POS & reporting systems (Spot On or similar), online ordering and basic spreadsheet work., • Certified Food Safety Manager (ServSafe or equivalent) or able to certify before opening., • Able to pass Elevance’s background screening & meet building access requirements., • Able to stand for a full shift, lift up to 50 pounds, and work in a kitchen environment. Preferred: business & industry or corporate café experience; culinary training; experience with client-facing reporting or SLA-driven accounts; bilingual English/Spanish. Your first 90 days • By mid-December: onboarded at our commissary, team hired, Spot On menu & subsidy setup tested, phase-in plan confirmed., • January 4: café opens on the phase-in model. January 25: full operation across every station., • February & March: service standards met consistently, participation growing week over week, labor calibrated to real volume., • Late April: a clean post-launch program review with Elevance. Compensation & benefits Base salary of $70,000 to $85,000 depending on experience, with flexibility above the range for an exceptional candidate. Health benefits, paid time off, and a weekday daytime schedule with no nights or weekends. You’ll be backed by a commissary kitchen, a catering sales team, and an ownership group that is building a café division around this account. Carlyle’s is an equal opportunity employer. \nCompany Description Family catering business founded in 1976, $20,000,000.00 in sales in 2025. Started out in corporate catering but growing our business in social and event catering, plus a newly formed wholesale division. Opened a premier event location in October 2019, The Carlyle Venue, on Piedmont Road, Atlanta. Our corporate headquarters is located in the trendy west side of Atlanta. We believe in a collaborative team oriented environment. The majority of our employees have been here 5+ years or more! Come see what makes us great, work in a environment where YOU are a "part" of something and not just another piece. Be an impact player today! Family catering business founded in 1976, $20,000,000.00 in sales in 2025. Started out in corporate catering but growing our business in social and event catering, plus a newly formed wholesale division. Opened a premier event location in October 2019, The Carlyle Venue, on Piedmont Road, Atlanta. Our corporate headquarters is located in the trendy west side of Atlanta. We believe in a collaborative team oriented environment. The majority of our employees have been here 5+ years or more! Come see what makes us great, work in a environment where YOU are a "part" of something and not just another piece. Be an impact player today!