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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 9 horas
    $17–$25 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a friendly, reliable, and customer-focused individual to join our vibrant team. If you enjoy helping people and thrive in a fast-paced retail environment, we’d love to hear from you! The associate ensures accurate, compliant billing and record-keeping while supporting the organization's operational workflow. Responsibilities and Duties: • Verify private insurance, Medicare, and Medicaid coverage, ensuring compliance with billing requirements., • Process patient intake forms and required documentation for product or service delivery., • Maintain complete and accurate patient records for billing and reimbursement purposes., • Prepare invoices, route delivery documentation, and monthly financial/operationalreports., • Process and track reimbursement claims (manual or electronic) in accordance with company policy., • Maintain rental files, including Medicaid coverage verification and monthly follow-up on pending patients., • Input and manage data across multiple systems; generate orders, invoices, statements, and reports., • Communicate with physicians’ offices and referral sources to obtain authorizations, prescriptions, and supporting documentation., • Identify and escalate issues that could affect timely or accurate reimbursement to the Operations Director., • Assist with driver route planning and back-office support for daily deliveries., • Participate in in-service trainings and compliance meetings to remain current on regulations.• Perform additional administrative duties as assigned. Qualifications: • Education: High school diploma or equivalent., • Prior experience in medical billing, insurance processing, or healthcare administration preferred., • Proficient in data entry and computer systems; detail-oriented with strong organizational skills., • Strong written and verbal communication skills for coordination with internal teams and referral sources., • Ability to remain seated and perform computer-based tasks for extended periods., • Ability to lift up to 15 lbs. occasionally for filing or record management., • Ongoing training in HIPAA, infection control, Medicare billing compliance, fraud prevention, and documentation standards., • Satisfactory completion of annual performance evaluations and compliance updates.

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