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  • Ameristar Home Care
    Front Desk Receptionist
    Front Desk Receptionist
    3 days ago
    $18–$21 hourly
    Full-time
    Forest Hills, Queens

    Ameristar Home Care Services is seeking a friendly, organized, and professional receptionist to be the first point of contact for our clients, visitors, and staff. The ideal candidate will provide excellent customer service, answer and direct phone calls, schedule appointments, and assist with administrative tasks in a fast-paced environment. This role plays an essential part in ensuring smooth daily operations and maintaining a welcoming atmosphere for clients, families, and fellow employees. Key Responsibilities: • Greet and welcome visitors, clients, and aides in a friendly and professional manner., • Answer and direct phone calls, take messages, and ensure proper follow-up., • Schedule appointments for clients and coordinate with clinical staff to arrange home visits or assessments., • Assist with intake and verification of patient information., • Maintain and manage office calendars, ensuring all appointments are scheduled accurately., • Ensure the reception area is clean, organized, and stocked with necessary supplies., • Perform general office duties, including data entry, filing, and photocopying., • Assist with processing mail and distributing packages to the appropriate departments., • Provide administrative support to other team members as needed, including the office manager and administrative staff., • Maintain confidentiality of client information, adhering to HIPAA guidelines., • Assist in managing and updating client records within the agency’s database., • Help coordinate and support marketing and outreach efforts, including scheduling meetings or events., • Respond to inquiries from clients or family members, providing appropriate information or directing them to the relevant department. Qualifications: • High school diploma or equivalent required., • Previous experience in an office or healthcare setting, preferably in home care or a similar field., • Strong verbal and written communication skills., • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment (phones, fax, copier)., • Ability to multitask and prioritize in a fast-paced environment., • Excellent customer service skills and a positive attitude., • Strong attention to detail and organization., • Ability to handle sensitive and confidential information with discretion., • Familiarity with healthcare terminology and basic understanding of home care services is a plus., • Knowledge of HIPAA regulations is preferred.

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