Client Care Coordinator
29 days ago
Redlands
Job DescriptionDescription: SUMMARY: The Client Care Coordinator will oversee the comprehensive care and transition of clients within South Coast programs or to community partners as required. This role requires a high level of centralized oversight, ensuring effective coordination among internal programs and with external agencies. The Client Care Coordinator is responsible for managing initial client interactions, delivering exceptional customer service, and facilitating seamless client experiences throughout their engagement with the Agency. GENERAL REQUIREMENTS: Education/Experience • High school diploma or equivalent., • Office administration experience., • Office Operation experience., • Experience with managing Medi-Cal billing preferred., • Valid CA driver’s license and proof of automobile insurance., • Completion of CPR/First Aid/ProACT certification within the first thirty (30) days of employment. JOB DUTIES & RESPONSIBILITIES: • Manage and process referral requests from various sources, including departments within the County of San Bernardino, unified school districts, and self-referrals., • Answer phone calls and skillfully manage all inquiries, complaints, and/or client concerns, • Schedule client appointments with relevant service providers, ensuring availability and coordinating with client schedules., • Ensure seamless communication with client transitions between programs, (both within SCCS and to external programs) by tracking necessary interactions., • Effectively manage crises situations, including identifying clients who have recently experienced a crisis and facilitate connections to CIS as needed., • Utilize triage results to assess and identify the most appropriate programs for referred clients., • Identify clients at risk of losing their Medi-Cal status and initiate assistance to ensure continued eligibility and active Medi-Cal coverage whenever possible., • Adhere to all HIPAA and agency standards for client interactions, communications, and documentation Requirements: JOB SPECIFIC COMPETENCIES Job Knowledge and Skill Application • Demonstrates a thorough understanding of knowledge specific to practices and concepts associated with job function. Seeks out and effectively utilizes available resources when completing work assignments. Works within available guidelines, approaches and policies but can adapt methods depending on the outcome desired. CORE COMPETENCIES Organizational Core Competencies: Reflect foundational skills desirable for professionals engaging in the practice, education, and research of social services. The Organizational Core Competencies are integrated into curricula for education and training; provide a reference for developing social service courses, and serve as a baseline for sets of discipline-specific competencies. Attendance and Reliability • Meeting expectations in this category consists of upholding integrity, respecting others, maintaining a positive attitude, and being empathetic towards both colleagues, clients and customers. PHYSICAL REQUIREMENTS: • Ability to drive a motor vehicle without restrictions. The position requires about 5-10% of travel time per week., • Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment or risks to clients, and to operate safely in the field., • Required to occasionally lift and carry 10-20 pounds., • Regularly required to sit, stand, climb stairs (1 or more flights)., • Regularly required to sit and use computer in office settings. Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time.