1000+ Best hospital customer service Jobs in Newark, New Jersey (December 2025)

Wellness Nurse RN

4 days ago

New York

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise at Sheepshead Bay Job ID 2025-236102 JOB OVERVIEW The Wellness Nurse is responsible for monitoring the health and well-being of our residents and provides leadership support and assistance with resident care and services. Responsibilities include but are not limited to overall well-being of our residents, assisting in training and monitoring of medication care administration, communication with resident support services and families and maintaining clinical quality assurance while leading and demonstrating the Mission for Sunrise Senior Living, "to champion the quality of life for all seniors" in accordance with federal, state/provincial, and local standards and Sunrise Senior Living policies to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Coordination of Health Needs: • Identify on-going needs and services of residents in promotion of the highest quality resident services to be delivered., • Ensure proper follow through, assessment, and documentation for residents with a change in health care services and status., • Assist Resident Care Director (RCD) in conducting resident assessments at time of move in, 30 days post move in, semi-annually and with any change in status., • Conduct monthly wellness visits for all residents., • Assess, monitor, and follow up with residents who have experienced any fall, accident, or incident and document and report as required and directed., • Document all pertinent information in the resident wellness file., • Maintain communications with resident's family and or responsible party to ensure medical needs for the resident are being met., • Contact resident's attending physician when necessary and/or upon family request., • Ensure weights and vital signs are obtained monthly for each resident., • Assist in maintaining wellness files according to Sunrise policies and federal and state/provincial regulations., • Maintain medical supplies and emergency kits for the community., • Provide clinical support and assistance to community team members as needed., • Understand and follow infection control practices., • Partner with the RCD and community team to promote infection control standards including any resident testing, training, and skills checks., • Understand and practice the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials in compliance with universal care precautions.Medication Programs, • Monitor each resident's medication and treatment profile regularly to ensure each medication and treatment is administered as ordered and documented accurately., • Transcribe physician orders Medication Administration Record Treatment Administration Record (MAR/TAR) to include initials, date and time 'noted' and, date faxed to pharmacy accurately and promptly., • Complete MAR/TAR audit each month., • Demonstrate and is knowledgeable of the Six (6) Rights of Medication Pass ("Right" resident, medication, dosage, time, route, right to refuse)., • Act as liaison for pharmacy services to ensure effective services for residents., • Monitor the Medication Room, medication carts, and treatment carts for neatness, cleanliness, availability of medications, and expired medications., • Complete Medication Observations and skills checks for medication care managers at the direction of the RCD.Quality Assurance and Regulatory Compliance, • Demonstrate and is knowledgeable in the following key quality improvement areas:, • Resident Centered Care Model, • APIE, • Quality Care Indicators and Outcomes, • Actively participates in Sunrise Quality Assurance Meetings and Clinical Meetings, • Demonstrate and is knowledgeable in the following key regulations:, • All Federal, State/Provincial, and Local resident care and services regulations, • Resident Rights, • Resident Assessment/Evaluation process in accordance with state/provincial regulatory requirements., • Review Physician Reports of all new residents as directed by RCD., • Order medications and equipment as directed by RCD., • Demonstrate and is knowledgeable of Sunrise practices and guidelines in accordance with resident care programs to include skin, nutrition, behavior, falls, and bowel/bladder., • Assist in implementation, training, and monitoring of documentation related to resident's clinical health and wellness., • Ensure resident changes, concerns, and/or solutions are reported to RCD as appropriate., • Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops., • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator., • Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met., • Perform other duties as assigned. Core Competencies • Ability to handle multiple priorities, • Possess written and verbal skills for effective communication and the ability to teach and guide team members to provide quality clinical care, • Competent in organizational and time management skills, • Demonstrate good judgment, problem solving and decision-making skills Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required. • Graduate of approved college/school of nursing, • Maintains a current state/provincial license as a professional Registered Nurse (RN), • Minimum of one (1) year experience in home health, assisted living, hospital, or long-term care environment, • Demonstrates knowledge of nursing practices, techniques and methods applied to health and wellness resident care, and federal, state/provincial, and local regulations, • Demonstrates knowledge of good assessment skills, • Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications, • Ability to work weekends, evenings, and flexible hours to be available to our customers at peak service delivery days and times ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life. We also offer benefits and other compensation that include: • Medical, Dental, Vision, Life, and Disability Plans, • Retirement Savings Plans, • Employee Assistant Program / Discount Program, • Paid time off (PTO), sick time, and holiday pay, • myFlexPay offered to get paid within hours of a shift, • Tuition Reimbursement, • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program. PRE-EMPLOYMENT REQUIREMENTS Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities. COMPENSATION DISCLAIMER Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Hospital customer service jobs in Newark, New JerseyCreate job alerts

Popular jobs searches in Newark, New Jersey

Popular hospital customer service jobs locations