921 Best hospitality industry Jobs in Newark, New Jersey (April 2026)

Engineering Manager (COQ Q99/Q01 required)

3 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director, the Engineering Manager will assume the administrative, financial and operating aspects of the hotel as they relate to engineering. Responsibilities: • Provide the highest quality of service to the customer at all times, • Deal promptly and efficiently with guest complaints and needs, • Have a thorough knowledge of emergency and safety procedures, • Respond to all emergency situations and be prepared to assist, • Responsible for the ordering of supplies, tools and equipment and maintaining proper par levels to corporate department standards., • This role will support, maintain and implement the department’s BOH preventive maintenance program., • Assist with other duties as assigned and serve as “Building Manager” as required while maintaining and repairing the interior and exterior of the building., • Will be required to represent and support the Chief Engineer in his absence confidently on all levels to ownership, corporate executive leadership, contractors or other department heads., • Create and implement a PM program for the back of the house areas, • Create and implement a PM program for the mechanical equipment in the building, • Review, adhere, and understand all safety procedures (such as LOTO), • Perform maintenance checks of equipment and logs properly, • Attend Daily Operations Meeting, • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention, • Ensure cleanliness and orderliness of all workspaces, shops, and storage areas, • Train and Supervise to Building Managers on daily, weekly, monthly and yearly duties and responsibilities, • Evaluate to Building Managers as necessary – Coordinate with HR, • Maintain and obtain all licenses as needed by the NYC, NY State and other Government agencies needed for the building, • Staff and direct the performance of the staff and follow-up with corrective action when needed, • Adhere to all work rules, procedures, polices established by the company, including but not limited to those contained in the employee handbook, • Experience with union issues., • Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair., • Ensure the hotel is in compliance with all local, state and federal laws., • Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards., • Actively participate in energy conservation programs., • Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary., • Support and participate in all Highgate Hotel programs., • Lead and/or participate in Highgate Hotel Safety Committee. Qualifications:, • At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience., • Stationary engineer’s license if required by local code., • HVAC, electrical, plumbing, boiler operations and general maintenance skills required, • High school diploma or equivalent required, • Long hours sometimes required., • Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management., • Certificate of Qualification - Refrigeration Engineer, • Certificate of Fitness – Standpipe Fire Pump Hi-rise, • Certificate of Fitness – Supervise Low PSI Oil Burner, • Certificate of Fitness – Citywide Sprinkler Systems, • Certificate of Fitness – Combination Citywide Standpipe and Sprinkler Systems with Gravity Tank, • Certificate of Fitness – Maintain Inside Alarm System, • Certificate of Fitness – Air Compressors, • Cooling Tower & Close Loop Water Treatment Certificate

Director of Engineering & Security

9 days ago

New York

Engineering Manager

6 days ago

New York

Asst. Director of Finance

14 days ago

New York

Staff Accountant

13 days ago

New York

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Ace Hotel is a collection of individuals held together by an affinity for the soulful. We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energized, human. We believe that hospitality is compassion, that it is not servility but genuine concern for others’ well-being. We like the stories that come with things and think that wherever you are, you should feel like you’re there. Work can be a beautiful thing when done beautifully, and it’s a lot more fun done together than apart. This, more than anything else, is why people want to sleep with us. Overview: The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial resporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphais is placed on the management of Payroll, Income Audit and Accounts Receivable processing and collections Responsibilities: • Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates., • Income Audit including entering information into the BiPortal on a daily basis., • Utilize and maintain time and attendance system and process, daily, weekly, and bi-weekly payroll and related information to include verifying payroll information, recording earnings/deductions., etc., • Prepare and input all required payroll journal entries., • Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process., • Monitor payment requirements on groups or functions and process deposits., • Approve or decline credit requests., • Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue., • Review and approve the City Ledger transfers daily and communicate to supervisor any deviation from established Accounting policies and procedures., • Handle customer inquries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules., • Process returned checks and credit card chargebacks., • Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write-off, bad debt allowances, etc.), • Partner with the Sales and Events Team by establishing customer credit, including but no limited to application processing, reference checks, credit limitation, direct billing list, and deposit requirements., • Maintain an efficient collection process to include organized filing and tracing system, issuing letter, monitoring returned checks and charge backs, performing collection calls and preparing bad debt write-offs., • Update daily revenue reports both for internal distribution and corporate distribution., • Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control., • Keep management aware of any unusual operation or financial occurances and/or significant deviations., • Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing., • Assist in the monthly close process by posting journal entries that are related to daily/monthly responsibilities., • Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevatiung to the Director of Finance or General Manager., • Cross-Train in other areas within the Accounting Department including accounts payable., • Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experience Qualifications: • College courses in an associated or related field and/or related experience in an Hotel or Hospitality environment, • Must be proficient in Windows, Microsoft Office (Intermediate Excel and Basic Word), • Accounts Receivable and Payroll experience is preferred, • Hotel PMS Opera is preferred, • Flexible and long hours sometimes required, especially during the last and first few days of the month, • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in a professional, attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meeting and trainings., • Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming., • Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guests or operational needs., • Perform other duties as requested by managment.

Business Transient Sales Manager

14 days ago

New York

Complex Business Travel Sales Manager

8 months ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Receiving Clerk - Temp

16 days ago

New York

Sous Chef

2 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on Central Park South – has been completely reimagined as a departure from its neighbors and serves as a unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center, Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610 rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park. Overview: The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost. He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction. Responsibilities: • Work with other F&B managers and keep them informed of F&B issues as they arise., • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention., • Coordinate and monitor all phases of Loss Prevention in kitchen areas., • Prepare and submit required reports in a timely manner., • Monitor quality of all food product and presentation., • Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans., • Oversee all aspects of the daily operation of the kitchen and food production areas; hot food from the main kitchen and bakery, and cold food from the pantry., • Make cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time., • Respond to guest complaints in a timely manner., • Ensure compliance with SOP’s in all outlets., • Ensure compliance with requisition procedures., • Conduct staff performance reviews in accordance with Highgate Hotel standards., • Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards., • Know and enforce all local health department sanitation laws., • Assess food portion size, visual appeal, taste and temperature of items served., • Check all stations at the end of every shift for proper food storage and sanitation., • Check food purchases for proper ordering, quality and price structure., • Oversee daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report., • Prepare daily food production sheets. Qualifications:, • At least 4 years of related progressive experience; or a culinary graduate with at least 2 years of progressive experience in a hotel or a related field., • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management., • Expereince working in Union environment highly desirable.

Area Vice President of Sales & Marketing

15 days ago

New York

Compensation Type: Yearly Highgate Hotels: ___ is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing footprint in Europe, the Caribbean and Latin America. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, London, Dallas, Los Angeles, Miami, Seattle and Waikiki. ___. Location: Overview: The Area Vice President of Sales & Marketing is responsible for leading and executing top-line revenue strategies across a portfolio of Highgate-managed hotels in the New York region. This role plays a critical leadership function in driving commercial performance, providing strategic direction to property-level Directors of Sales & Marketing, and ensuring alignment with overall company objectives. Key responsibilities include monitoring market trends, analyzing competitive positioning, and identifying opportunities for market share growth. This newly created additional position reports directly to the VP of Sales & Marketing, with a dotted-line relationship to the SVP of Operations – New York and serves as the senior sales & marketing leader for the assigned portfolio. Responsibilities: • Develop and execute strategic revenue maximization plans across all market segments and distribution channels in lockstep with commercial partners to drive market share growth., • Provide leadership, direction, and motivation to property-level sales teams to ensure performance excellence and goal achievement., • Analyze competitive landscapes and sub-regional dynamics to identify opportunities and anticipate market shifts., • Review and evaluate group pace, positioning, and other key sales performance metrics across both group and transient segments., • Design sales team deployment strategies, establish measurable goals, and implement effective sales incentive programs., • Lead key account management initiatives to deepen client relationships and drive repeat business., • Engage in client-facing opportunities that help position Highgate’s portfolio for success in greater awareness, new lead generation and/or closure of revenue generating opportunities., • Oversee the development of annual marketing plans and manage associated expense budgets to ensure ROI and brand alignment., • Coordinate sales activity planning, travel scheduling, and resource management for optimal productivity., • Interpret and analyze industry and internal performance data (e.g., STR, Hotelligence 360, financial reports) to inform strategic decision-making., • Understanding/evaluating STR, Hotelligence 360 & financial reports/data., • Engage in owner relations for assigned portfolio of hotels to positively support commercial perspective and property teams. Qualifications:, • Bachelor’s degree in marketing, business administration, or a related field preferred., • Minimum of 5 years of experience in a senior or above-property sales leadership role., • Proven experience in regional or multi-unit sales oversight within the hospitality industry., • Demonstrated success as a Director of Sales & Marketing in major metropolitan hotel markets., • Experience working directly with ownership groups and asset management teams., • Strong collaboration experience with revenue management teams to drive strategic goals., • Comprehensive understanding of all market segments and distribution channels, with the ability to develop and execute tailored strategic plans for each., • Exceptional communication and presentation skills, with the ability to influence across various levels of an organization., • Strong interpersonal skills with a collaborative, team-oriented mindset., • Proven ability to lead, develop, and inspire teams of Directors of Sales & Marketing., • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint., • Highly organized with the ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.

Complex Director of Revenue

14 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Overview: The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for an assigned portfolio of hotels. In today’s lodging environment, understanding channel and yield management is critical for maximizing revenues. This role is responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year. Responsibilities: • Establish hotel pricing levels in all segments., • Responsible for the daily room inventory management process and daily pricing process., • Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management., • Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency., • Analyze local events and activities and project the effect of opportunities they create., • Understand the macro and micro-economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts., • Perform unconstrained demand analysis to determine optimal business mix., • Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts., • Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits., • Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system., • Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis., • Prepare annual Rooms revenue budget., • Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning., • Prepare and present quarterly presentations to ownership., • Ensure all distribution channels have correct content and pricing., • Develop and maintain a close relationship with the market manager of Third Party Intermediaries to maximize the opportunities with these channels., • Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community, • Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential., • Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events., • Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc., • Establish and communicate sales strategy for day, week, month and rolling 12 months., • Communicate any strategy changes or update any calendars for the sales team to use., • Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting., • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach., • Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc., • Update the Daily Market Segment Analysis (DMSA). Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance., • Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue., • Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition., • Review volume account production with Transient Sales Manager and Director of Sales. Qualifications:, • At least 4 years experience in the Revenue Management field, • Bachelors Degree required., • In-Depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc., • Proficient in Microsoft Excel, Word, Power Point, • Ability to work quickly in a high-pressure & high stress environment, • Excellent time management skills, • Exceptional with details and follow up, • Flexible and long hours sometimes required. Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Assistant Director of F&B

2 days ago

New York

Tournant (cook)

2 days ago

New York

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Tournant is a versatile and skilled culinary team member responsible for preparing all food items across various kitchen outlets and banquet events in accordance with standardized recipes and real-time direction from the culinary leadership team. This position requires adaptability to work various stations (hot, cold, grill, fry, sauté), while upholding the highest standards of food quality, presentation, cleanliness, and safety. The Tournant also assists in inventory, ordering, and maintaining an organized and efficient kitchen environment. Responsibilities: • Ability to stand for extended periods., • Ability to lift, carry, push, or pull up to 50 lbs occasionally and 20 lbs frequently., • Comfortable working in hot and cold environments., • Flexibility to work weekends, holidays, and extended hours as required., • Follow company standards regarding uniform, grooming, and behavior., • Attend all required meetings and trainings., • Comply with proper time clock and attendance standards., • Follow all safety, sanitation, and health regulations (including DOH requirements)., • Possess full knowledge of all menus and required preparation techniques as per F&B standards., • Execute station prep, mise en place, and food production for restaurant outlets., • Ability to recognize quality and freshness of food items such as fruits, vegetables, meats, cheese, dairy, fish, etc., • Maintain flexibility to work any kitchen station (hot line, sauté, grill, fry, garde manger, etc.)., • Prepare buffet displays, breakfast pastries, fruit cutting, and sauces as needed., • Ensure all food items are cooked and presented to standard recipes and quality expectations., • Maintain a clean and sanitary kitchen following all NYC Health Department standards and hotel policies., • Follow uniform and grooming standards., • Apply proper storage techniques, including FIFO, temperature control for TCS foods, and appropriate labeling/dating., • Execute nightly cleaning of workstation, including refrigeration and hot line equipment., • Participate in daily cleaning of walk-ins, with rotation of stock and removal of low-quality items., • Report any equipment issues or safety hazards to culinary management promptly., • Communicate low stock levels and 86 items to chef on duty., • Receive and inspect all food and beverage requisitions; ensure accurate invoicing, proper labeling, and storage., • Track waste and breakage using the designated logs., • Must have the ability to help all other tournants with station mise en place and help as needed., • Participate in preparation for banquets and prioritize tasks based on event timelines., • Demonstrate ability to learn and adapt to new techniques, recipes, and methods as menu evolves., • Contribute to team efficiency through collaboration and shared responsibilities., • Support cross-training across different kitchen areas., • Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Be familiar with the hotel and where everything is located., • Practice “guest first” mentality at all times., • Be familiar with fire extinguishers, locations and know how to use them., • Ensure overall guest satisfaction., • Follow safe work practices to prevent injury or accidents., • Report faulty equipment to management immediately., • Maintain a “Clean As You Go” policy at all times., • Maintain a friendly, professional demeanor and service-oriented demeanor at all times., • Communicate clearly and effectively, both verbally and in writing, with colleagues and supervisors., • Multitask and prioritize duties to meet service timelines and deadlines., • Demonstrate initiative and a team-first attitude. Qualifications: • High school diploma or equivalent preferred., • Minimum of 2 years’ experience in a professional culinary setting, preferably in a hotel or banquet environment., • Ability to stand for the full duration of shift., • Must be able to lift up to 50 lbs occasionally and 20 lbs frequently., • Comfortable working in variable temperatures (hot and cold)., • Flexibility to work nights, weekends, and holidays and long hours as scheduled.

Complex Revenue Analyst

2 days ago

New York

Group Sales Manager

14 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Meet or exceed set goals., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as scheduled., • Initiate and follow up on leads., • Maintain and participate in an active sales solicitation program., • Monitor production of all top accounts and evaluate trends within your market., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales., • Invite clients to the hotel for entertainment, lunches, tours and site inspections., • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc., • Assist in the preparation of required reports in a timely manner., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts., • Meet and greet onsite contacts., • Abide by Prime Selling Time (PST)., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up., • Entertain clients., • Handle inquiries as part of Inquiry Day Program. Qualifications:, • College course work in related field helpful., • Experience in Corporate Group Sales, • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Regional VP Sales & Mktg

1 month ago

New York

Dishwasher

12 days ago

New York

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: The Dishwasher ensures that the kitchen stays clean and organized. They set up dish stations and turn on dish cleaning machines. They spend their time loading and unloading dishes from dish machines, washing all pans or utensils that come into contact with food, and scraping identifiers off everything. Essential Duties and Responsibilities: * Provides support through ensuring that all of the dishes are properly washed, sanitized, and ready to be stocked on the floor with minimal breakage. Keeps dish area free of clutter and organized * Properly washes, stacks, and stores china, glassware, silverware, cookware, food service tools, and storage containers. * Maintaining the dish machine and three compartment sink, changing out the water when necessary. Properly sets chemical dilutions specified by business. * Clean, dust, sweep, mop, polish, scrub, wash, strip, and buff, the specified areas * Maintains the cleanliness of the kitchen floor and the removal of trash and recycling from the kitchen and restrooms. * Informing the Head Baker or General Manager of any cleaning supplies or tools are needed * Break down trash and boxes * Maintains the dry storage area and the organization of storage shelves * As requested by the chef or chef-delegated team members, assists in food prep and any other duties. * Completes any beginning or closing shift duties as directed by management. * Work together with other people on the team productively to ensure that the kitchen meets customer demand * Positive, work-focused attitude during the workday. Skills, Abilities and Experience: * 1+ Years’ experience in the restaurant or hospitality industry. * Excellent interpersonal and customer service skills. * Must successfully complete a restaurant training course. World Spa Entertainment, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Territory Manager-Manhattan, NY

3 days ago

New York

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions. To review available benefits, please click here: ___.

Territory Sales Manager

2 days ago

New York

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! To review available benefits, please click here: ___. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions.

Outside Sales Representative

2 days ago

New York

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! To review available benefits, please click here: ___. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions.

Territory Manager - Binghamton NY

2 days ago

New York

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! To review available benefits, please click here: ___. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions.

Territory Sales Representative

2 days ago

New York

Join Our Team as a Territory Manager – Where Passion Meets Opportunity! Are you ready to build relationships, drive sales, and make a meaningful impact in the foodservice industry? At US Foods, we’re not just delivering food – we’re delivering success. Join a dynamic team where your expertise, energy, and ideas are valued. Take your career to the next level as a Territory Manager and be part of something bigger! US Foods ranks among the largest food distributors in the U.S. where we offer a variety of products, including exclusive and national brands. Beyond food distribution, we offer services designed to enhance our clients' profitability. Our commitment to exceptional customer service distinguishes us from our competitors. We win together! As a Territory Manager, you’ll play a pivotal role in shaping customer relationships and driving business growth. From nurturing existing accounts to hunting for new business, this role is all about passion, performance, and partnerships with the ability to drive earnings and incentives! US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success. What You’ll Do as a Territory Manager: * Be the Customer Champion: Own and nurture the customer relationship in a team based selling model. Educate customers on ordering platforms and provide menu consultations, product recommendations and pricing strategies to help customers succeed. * Drive Sales Success: Your success will be measured by selling to customers, increasing case growth, and acquiring new business. You will do this through delivering impactful sales presentations and tailoring your sales approach to individual customers. Effective time and territory management is critical. * Team Based Selling: Work collaboratively with our Specialists to assist with top penetration opportunities and new accounts opening. You’ll also work closely with marketing, supply chain and customer service to ensure seamless product delivery. * Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. * Delivery Resolution: Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). * Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. * Stay on the Move: Drive your personal motor vehicle to conduct regular check ins, site visits and follow ups to ensure customer satisfaction. SUPERVISION • No direct reports. WORK ENVIRONMENT • Daily outside the office environment working in your assigned territory, visiting customers in variable weather and temperature conditions. MINIMUM QUALIFICATIONS * 1+ year of sales experience preferred. * HS Diploma or equivalent. * A valid driver’s license is required, and motor vehicle record must be in good standing. * Foodservice industry/culinary/restaurant management/hospitality experience preferred. * Excellent oral and written communication skills and presentation abilities. * Ability to build internal and external relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * A competitive spirit with a drive to exceed goals. * Problem solving ability / organization and negotiation skills. * Team up mentality to collaborate with internal and external stakeholders. * Tech-savviness – proficiency in Microsoft Office and CRM tools like Salesforce is a plus. * Have the ability to occasionally lift or carry up to 75 lbs. Why join US Foods? * Competitive salary. * Market leading performance-based incentive program. * Supportive and dynamic team-based selling environment. * Comprehensive benefits, including health, dental and vision insurance on day one of employment, 401K plan options, and paid time off. * Employee stock purchase plan and life insurance options. * Mileage reimbursement. * Opportunity for career growth in a thriving industry! To review available benefits, please click here: ___. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. This role will also receive commissions.

Territory Manager-Queens, NY

5 days ago

New York

Sales Representative

2 days ago

New York

Territory Manager - Rockland County, NY

2 days ago

New York

Territory Manager (Bilingual Spanish Preferred)

5 days ago

New York

Executive Assistant / Bookkeeping+Payroll

13 days ago

New York

Job Description I am seeking an Executive Assistant with a broad skill set and interest in learning business administration, to work alongside an Owner/Operator of multiple businesses in both the Manufacturing industry as well as Restaurant/Bar hospitality industry. The ideal candidate has experience in administering payroll (exp. with ADP Total Source is desired) alongside our PEO Payroll partner. Candidate will be experienced in maintaining A/R and A/P working in Quickbooks Online or similar, receiving payments from Clients and paying bills to Vendors in a timely fashion. Candidate has strong bookkeeping skills and can reconcile account. Needs general office organizational skills. The position will be required to: -Handle deliveries/mail receiving, organizing and entering bills, and sending out mail - occasional light shipping. -Field phone calls and messages in office, directing inquiries to the correct staff. -Maintain general business email inquiries, direct to appropriate department, follow up with staff that situations have been followed through / completed. -Maintain email for this position specifically, communicating with Vendors, ADP, Clients, etc. as well as CEO. -Assist CEO with communications for staff and managers: CEO travels frequently and work remotely occasionally, so Candidate will be required to be CEO-by-proxy on site at the office, to take direction via phone or email, and execute tasks as directed. Hours flexible, 10:00am - 5:00pm typical. 10:00am - 4:00/5:00pm 35 Hour work week

Executive Administrative Assistant

27 days ago

New York

Job Description We are currently recruiting for multiple Executive Assistant (Financial Services) in NYC (Hudson Yards Area) – in-office 5 days a week. There are multiple roles available suppoting different teams within Private Equity, Finance, Global Solutions, Real Estate etc 105K – 120K Base + OT + Bonus + Benefits Package Responsibilities: • Compose, draft, proof, edit, and finalize correspondence including e-mail and other documents, • Manage complex and fluid calendars, monitoring Executives’ calendars and anticipate where problems / conflicts might arise, • Prepare for meetings supporting the needs of executives involved., • Handle travel planning logistics for domestic and international trips; providing detailed itineraries, agendas, directions, and backup materials; prepare and submit expense reports, • Manage highly sensitive, confidential information with complete discretion, • Excellent organizational skills to support the productivity of the team (i.e. filing systems, trackers, contacts), • Team player capable of working with internal and external stakeholders in a way that reflects the Firm’s core values and principles, • Review incoming mail and/or email, prioritize and summarize content, and process replies on own initiative or from Executives’ notes and directives, • 5-8+ years of experience as an Executive Assistant; college degree, • Financial industry knowledge highly desirable, • Advanced computer skills using Microsoft Office Suite: Word, Excel, PowerPoint and Outlook; able to quickly and accurately produce/edit Excel spreadsheets and PowerPoint presentations, • Excellent writing, editing, and verbal communication skills, • Research savvy with extensive experience using online resources, • Highly developed planning and organizational skills; able to anticipate change, adjust responses accordingly, and initiate steps to maximize resources toward a common objective

Director of Human Resources

16 days ago

New York

On Premise Beer Sales Representative

2 days ago

New York

Union Beer Distributors is representative of the market in which we operate. Energetic, dynamic, diverse, competitive and growing. We are looking for entry-level candidates to develop themselves professionally in this marketplace by demonstrating a high capacity to learn and take on new, difficult challenges. At Union Beer Distributors, we believe in doing right by our employees, suppliers, customers, and communities. We believe hard work delivers results. And we believe these values are why our network of distributors, the Sheehan Family Companies, has been in business for over 125 years; marketing and selling the highest quality beer, spirits and non-alcoholic beverages across the United States with dominant operations throughout the Northeastern United States. Here you’ll work with a team that places unparalleled value on the strong relationship we have with our colleagues and customers. We’re looking for hardworking, motivated, and good-humored individuals to join our close-knit team and help us grow our business. Union Beer Distributors is currently looking for an entry-level Sales Representative to sell, promote and grow our ever-expanding portfolio in the world's most fast-paced, competitive, and demanding market -- Manhattan. Hired candidates will be responsible for developing relationships with new and existing On-Premise customers throughout their assigned geography and leveraging those relationships to increase sales and distribution of our products. This position will cover the territory in Manhattan. Total compensation range including bonuses: $55,000 - $60,700 per year. ___ to find out what it's like to work as a Sales Rep! Responsibilities: • Establish and maintain a regular weekly schedule of account appointments within the assigned territory, • Develop rapport with assigned customer base and promote the goodwill of the company, • Study our world-class brands and represent them in market, • Grow brand presence within our existing bar, restaurant and hospitality account base, • Develop new accounts and new distribution, • Conduct promotions in accounts regularly or when required, • Proper merchandising of accounts with permanent and paper POS, • Execute monthly and quarterly goals as related to business activities, • Effective collection of Accounts Receivable according to State Law, • Handle customer inquiries regarding credit, delivery, product information and other questions as they arise, • Degree or equivalent work experience preferred, • Hospitality Management experience is a plus, • Intermediate experience with technology specifically Microsoft and Google Suites, • Excellent oral and written communication skills, • Ability and willingness to work independently, • Comprehensive Medical/Dental/Vision Insurance, better-than-average premium contribution, • Paid Time Off & 11 Federal Holidays, • 401k Savings Plan with Company Match, • Growth & Development Opportunities, • Employee Assistance Program with Work-Life Services, • Employee Wellbeing Program, • Tuition Assistance Program, • Discounted Pet Insurance, • Personal technology and cell phone plan discounts The Sheehan Family Companies are proud to be an equal opportunity employer. We believe in an inclusive culture that provides mutual respect with salary advancement based on merit and individual performance. Sheehan Family Companies is committed to equal employment opportunities and does not discriminate against any protected class. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. *In applying for this job and providing your phone number, you are authorizing the Sheehan Family Companies to contact you via text message for recruiting purposes. You may opt out of text messaging at any time. Union Beer Distributors, a division of the Sheehan Family Companies, is a beverage distribution company with facilities in Brooklyn, New York and Secaucus, New Jersey. Union Beer’s service area encompasses New York City’s five boroughs and Long Island. Customers are offered an extensive portfolio of world class beer, cider, kombucha, wine, spirits, and non-alcoholic beverages. The company is committed to providing the highest level of service in the industry via its expert sales consultation and best in class order fulfillment capabilities. Union Beer proudly supports its local communities through charitable giving and outreach. Education Required • High School or betterPreferred, • Enthusiastic: Shows intense and eager enjoyment and interest, • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well, • Self-Starter: Inspired to perform without outside help, • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility, • Goal Completion: Inspired to perform well by the completion of tasks

Director of Operations

7 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Margaritaville Resort Time Square New York City, NY Overview: The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities: • Focus on front office operation, including training, scheduling, daily duties, etc., • Tour the operating departments, daily making adjustments as needed via department heads., • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers, M.I.D.s and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Participate in required M.O.D. coverage as scheduled., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance., • Oversee and assist in the Highgate Hotel’s budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards., • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation., • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees., • On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff., • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps., • Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager., • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s., • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort., • Be in the public areas during peak times, greeting guests and offering assistance as needed., • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur., • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies., • Complete required corporate training modules, and become certified to train those as required., • Ensure that all scheduled meetings take place on the property., • Supervise all F&B personnel., • Respond to guest complaints in a timely manner., • Prepare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting., • Monitor industry trends, take appropriate action to maintain competitive and profitable operations., • Work with other Executive Committee members and keep them informed of F&B issues as they arise., • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention., • Coordinate and monitor all phases of Loss Prevention in the F&B department., • Prepare and submit required reports in a timely manner., • Organize and conduct department meetings on a regular basis., • Monitor quality of service and product., • Cooperate in menu planning and preparation., • Ensure timely purchase of F&B items, within budget allocation., • Oversee operations of the employee cafeteria., • Ensure compliance with all local liquor laws, and health and sanitation regulations., • Ensure departmental compliance with SOP’s., • Ensure the training of department heads on SOP’s, report preparation, technical job tasks., • Attend and/or conduct departmental and hotel training (CARE, One to One), etc., • Interview candidates for front-of-house F&B positions and follow standards for hiring approvals., • Conduct and/or attend all required meetings, including pre-convention and post-convention meetings., • Ensure overall guest satisfaction. Qualifications:, • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Complex Revenue Analyst

14 days ago

New York

Substitute Room Attendant

9 days ago

New York

Front Office Manager

9 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 330 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel. Overview: The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled, • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis, • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis. Qualifications:, • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • The ability to demonstrate exceptional Customer Service Skills., • Must be proficient in Windows and Microsoft Office., • Able to work long hours as sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Guest Services Manager

6 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled., • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests. Qualifications: • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Long hours sometimes required., • Light hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Front Office Manager

6 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Operations Manager (Front Office) is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: * • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled, • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis, • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily Front Office work and activity reports generated by Night Audit., • Review Front Office log book and Guest Request log on a daily basis. Qualifications:, • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • The ability to demonstrate exceptional Customer Service Skills., • Must be proficient in Windows and Microsoft Office., • Able to work long hours as sometimes required., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Guest Services Mgr

6 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: LeMeridien NYC Park Central Tap into the inimitable energy of Midtown Manhattan at Le Méridien New York, Central Park, where iconic attractions and world-class cultural experiences beckon. Exquisitely designed to reflect the ethos of the city - bold, vibrant and authentic - our hotel is located in the heart of Midtown, on West 57th Street between 6th and 7th Avenues. From this enviable vantage point, guests may discover Central Park, Carnegie Hall, Rockefeller Center, MoMA and Columbus Circle. Ascend to our rooftop bar, LiFE Rooftop, and enjoy panoramic views of Central Park as you enjoy handcrafted cocktails and delicious bites from our carefully curated menu. Indulge in shared plates, fresh seasonal seafood and innovative rolls at Kumi Japanese Restaurant + Bar. With modern event spaces enhanced by thoughtful Le Méridien service, we provide an inspiring destination for events; when it’s time to relax, intuitively designed hotel rooms and suites encourage tranquility. We await your arrival at Le Méridien New York, Central Park. Overview: The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities: • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s., • Carry a cell phone at all times., • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s., • Develop employee morale and ensure training of Guest Services personnel., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc., • Attend daily and monthly Rooms Merchandizing meetings., • Participate in required M.O.D. program as scheduled., • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Ensure that no-show revenue is maximized through consistent and accurate billing., • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming., • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use., • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position for Guest Services staff., • Assist in preparation of revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager., • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service., • Ensure correct and accurate cash handling at the Front Desk., • Follow and enforce all Highgate Hotel credit policies., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Establish and maintain key control system., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores., • Monitor all V.I.P.'s, special guests and requests. Qualifications: • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have a valid driver’s license from the applicable state., • Long hours sometimes required., • Light hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by management.

Room Attendant

8 days ago

New York

Operations Manager - Overnight

10 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt Regency Times Square is perfectly located in the heart of Times Square excitement, situated directly on Broadway between 48th and 49th Streets. This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The hotel has 795 modern, newly renovated guestrooms. Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering), • Provide strong lobby presence to assist front desk agents and guest, • Provide all aspects of shift coverage in F&B operations as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required. Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Telecom Attendant Substitute

7 days ago

New York

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites. Overview: The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Responsibilities: • Promptly answers telephone calls in a positive and clear voice with standard greeting., • Is familiar with the operation and function of PBX counsel., • Listens to ascertain the correct extension and accurately transfers the call., • Records accurate messages and recalls for guests as requested by reading and verbally reciting messages to the guests., • Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest., • Is familiar with the operation of the resort two way radio communication system., • Acts as a dispatcher for security, guest services and property operations employees., • Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc., • Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc., • Operates facsimile to send, receive. Operates photo copier., • Shops competition for rates and availability., • Remains calm and polite especially during emergency situations and / or heavy resort activity., • Knowledgeable of resort emergency procedures and part played in them., • Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved., • Assists front desk associates as needed., • Performs other duties as requested by supervisor., • Maintains clean and safe work environment., • Clocks out at end of shift and departs property until next scheduled shift. Qualifications:, • High School diploma or equivalent and/or experience in a hotel or related field preferred., • Flexible and long hours sometimes required., • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Operations Manager

7 days ago

New York

Housekeeping Manager

6 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin. Overview: The Operations Manager (Housekeeping) is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: * • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Housekeeping Manager

3 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on Central Park South – has been completely reimagined as a departure from its neighbors and serves as a unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center, Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610 rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Temporary Server/Bartender

8 days ago

New York

Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: The word is out. Arthouse Hotel New York City now features newly renovated guest rooms and suites, bringing hip, vintage charm and boutique style to Manhattan’s Upper West Side. Setting a new standard for NYC hotels, our century-old building retains many of its historic accents, offering a warm sense of space you won't find anywhere else in the neighborhood. Stepping into our timeless yet cozy lobby, you are greeted by custom artwork, the original antique fireplace and a 1920s French elevator system. Marrying comfort with cutting-edge design, sophisticated style and whimsical fun, Arthouse Hotel New York City is your perfect pied-a-terre in Manhattan whether work or play brings you to town. Walking distance from NYC icons like Central Park, Lincoln Center, the Museum of Natural History, and numerous city subways, our hotel offers a quiet escape from Manhattan's hustle and bustle. Arthouse Hotel welcomes guests of all abilities to the Upper West Side. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs. For more information, please see our Accessibility Statement. Overview: The Server/Bartender is responsible for the complete set up of the dining and bar area and the serving and mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory. This is a temporary position for approximately 1 month. Responsibilities: • Maintain a warm and friendly demeanor at all times., • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees., • Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently., • Prepare beverages and cocktails according to the hotel’s mixing and presentation standards., • Serve guests with all beverage requirements in a friendly, courteous and professional manner., • Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards., • Follow all state liquor laws., • Know hotel services and facilities., • Abide by all hotel policies and safety rules., • Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests., • Respond to guests’ problems, complaints and accidents., • Be familiar with all fire exit locations and fire extinguisher locations and know how to operate., • Ensure that the bar and service areas are kept clean and tidy during service., • Ensure overall guest satisfaction. Qualifications:, • High School diploma or equivalent and/or experience in hotel or a related field preferred., • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management.

Facilities Technician

19 days ago

New York

Job Description ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. JOB DESCRIPTION Bathhouse is seeking a proactive, skilled, and hands-on Facilities Engineer to help keep our spaces safe, functional, and beautifully maintained. This role is responsible for supporting the day-to-day upkeep, repair, and preventative maintenance of our building — helping ensure guests have a seamless, high-quality experience every time they visit. RESPONSIBILITES • Perform routine inspections of interior and exterior areas to identify maintenance needs., • Conduct preventative maintenance on systems, including HVAC, pools, saunas, steam, plumbing, and kitchen equipment., • Troubleshoot and complete repair projects efficiently and safely., • Maintain clean, organized, and safe back-of-house and mechanical spaces., • Respond promptly to maintenance requests and communicate timelines clearly., • Track and manage repair tickets and update work logs accurately., • Assist with equipment setup, replacements, and improvement projects., • Support safety procedures, including employee safety training and emergency protocols., • Maintain inventory of tools, supplies, and parts; notify leadership when restocking is needed., • Collaborate with operations, housekeeping, and hospitality teams to support facility standards. QUALIFICATIONS • Apprenticeship experience in trades such as plumbing, carpentry, electrical work, etc., • ~4 years of experience in facilities maintenance, building operations, or a similar role (hospitality or spa environment a plus)., • Comfortable using hand tools, power tools, and diagnostic equipment., • Strong troubleshooting and problem-solving skills., • Able to work independently and prioritize tasks without constant supervision., • Strong communication skills and a team-oriented attitude., • Ability to lift and carry 50+ lbs and perform essential physical duties., • Certifications such as Certified Pool Operator, CPR, and First Aid are a plus (or willingness to obtain)., • Ability to work a flexible schedule, including evenings, weekends, and holidays., • Comfortable working in a fast-paced, high-touch environment with a hands-on approach. COMPENSATION & BENEFITS • Hourly Rate: $30 - $32/hour., • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • Three "Plus One" guest passes per month., • 50% discount on services, retail products, and restaurant offerings.

FOOD SERVICE UTILITY (FULL TIME)

28 days ago

$35100 yearly

New York

We are hiring immediately for a full time FOOD SERVICE UTILITY position. Location : Kirkland & Ellis • 601 Lexington Avenue, New York, NY 10022 Note: online applications accepted only . Schedule : Full time schedule. Monday - Friday 12:30 pm - 9:00 pm. More details upon interview. Requirement : Dishwashing and cleaning required. *Internal Employee Referral Bonus Available Pay Range : $18.00 per hour to $19.00 per hour Free meals, uniforms and laundering service available at select locations. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1513363. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary Summary: Maintains kitchen work areas, and keeps equipment and utensils clean and orderly. Essential Duties and Responsibilities: Sweeps and mops floors to comply with safety and sanitation standards. Washes worktables, walls, refrigerators, meat blocks and other food prep surfaces. Removes trash and places it into designated containers. Steam cleans or hoses out garbage cans. Transfers supplies and equipment between storage and work areas. Assists with banquet table and front of the house set up. Assist with loading or unloading and delivering supplies and product. Distributes supplies, utensils and portable equipment as needed. Complies with outlined sanitation and safety requirements. Performs other duties as assigned. Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Housekeeping Manager

8 days ago

New York

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ___ Location: With an idyllic location on Manhattan’s Upper East Side, the Courtyard Manhattan/Upper East Side is perfectly situated in a vibrant, residential neighborhood on 92nd Street at First Avenue. This contemporary hotel recently completed a guestroom and lobby revitalization project and is close to Central Park, the Metropolitan Museum of Art, the Guggenheim Museum and Yankee Stadium while still being convenient to Midtown. The hotel has 226 guestrooms (including 16 suites) plus onsite facilities. Courtyard NY Manhattan 410 East 92nd STNew York, NY 10128 Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure that large guestroom turns are managed efficiently., • Ensure consistency with departmental opening and closing procedures., • Carry a pager at all times., • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Ensure guest privacy and security through correctly following Highgate Hotel procedures., • Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion., • Conduct pre-shift meetings for room attendants and housemen., • Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments., • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms., • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff., • Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Must maintain constant communication with Guest Services., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Review Housekeeping log book and Guest Request log on a daily basis., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned., • Properly store, secure and issue supplies as needed to meet business demands., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Ensure overall guest satisfaction. Qualifications:, • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience., • Supervisory experience required., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

General Manager

8 days ago

New York

Empowered Hospitality is on the lookout for rockstar General Managers for our fantastic hospitality clients located in New York, NY! What We’re Looking For • 3+ years of GM experience, • Excellent leadership and operations skills, • Extensive experience in personalized guest service that exudes hospitality, • Strong floor presence with a detailed understanding of Front of House operating procedures, • Highly intuitive, problem-solving nature – able to identify operational issues and create solutions, • Demonstrated success with exceeding financial, customer and employee engagement/retention goals, • A passion for the hospitality industry What Our Clients Offer • Competitive compensation and benefits, • Opportunity to be part of a new and exciting concept! Empowered Hospitality and our clients are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hospitality industry jobs in Newark, New JerseyCreate job alerts

Popular jobs searches in Newark, New Jersey

Popular hospitality industry jobs locations