Hospitality industry jobs in New York, NYCreate job alerts

About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

We are seeking talented and passionate hospitality professionals to be a part of our team. Candidates should take a "total ownership" approach to their work. We are looking for potential team members who have an excellent work ethic and the desire to be a part of a great service team while still having fun! We want to work with individuals who are passionate about hospitality and who are dedicated to providing consistently outstanding service. Requirements: - Must have experience in the restaurant, excellent customer service and knowledge of the hospitality industry. - Knowledge of Toast systems is a plus. - Basic food safety and food allergy knowledge. Food Handlers License is a plus! - Excellent communication skills. - Attention to cleanliness and safety.

Key Responsibilities: Guest Coordination: Welcome and check in guests for dinner cruises and charters Communicate cruise details, schedules, and expectations clearly to all guests Address on-site customer questions, requests, and issues with professionalism Event & Cruise Logistics: Coordinate with vendors (catering, entertainment, musicians, decorators, etc.) Ensure boat is cruise-ready (clean, set up, stocked, and staffed) Monitor timelines and manage boarding/disembarkation processes Maintain manifest accuracy and monitor guest counts Private Charters: Liaise with clients to confirm cruise details, timing, food and beverage choices, and special requests Provide day-of-event support to ensure charter expectations are met or exceeded Administrative: Assist in preparing run sheets and event schedules Track special requests and dietary accommodations Report any operational issues or incidents to management Qualifications: Prior experience in events, hospitality, or maritime coordination preferred Strong organizational and time-management skills Excellent communication and customer service abilities Comfortable working on water-based vessels Ability to stand and move for extended periods and lift up to 30 lbs Available to work evenings, weekends, and holidays Bonus Points For: Knowledge of NYC waterfront and tourism industry Bilingual or multilingual abilities Familiarity with event coordination software or booking systems Compensation: Competitive hourly wage or salary Tips or bonus incentives (if applicable) Opportunities for growth in a fast-growing cruise and events company

We’re Hiring: Hostess at Bella Blu NYC! Bella Blu NYC is seeking a warm, professional, and detail-oriented Hostess to join our front-of-house team. As the first point of contact for our guests, the ideal candidate will embody hospitality, grace, and efficiency. What We’re Looking For: A friendly and polished presence Strong communication and organizational skills Ability to manage reservations and guest flow Experience with OpenTable (or similar reservation platforms) is a plus Availability for evenings, weekends, and holidays What We Offer: A welcoming and team-focused environment Competitive pay Opportunities to grow within the hospitality industry Located in the heart of the Upper East Side

Are you friendly, outgoing, and passionate about delivering exceptional customer service? We're looking for a dedicated and enthusiastic Waiter/Waitress to join our team and help create an unforgettable dining experience for our guests! Responsibilities: Greet and seat guests with a warm, welcoming attitude Take food and beverage orders accurately and efficiently Provide detailed menu information and make recommendations based on guest preferences Ensure all food and drinks are served promptly and to the highest standards Handle guest inquiries, requests, and concerns in a professional and courteous manner Maintain a clean and organized work environment, including tables, utensils, and dining areas Collaborate with kitchen and bar staff to ensure seamless service Process payments and handle cash, credit cards, and tips accurately Uphold health and safety standards, including cleanliness and hygiene Qualities We’re Looking For: Friendly, approachable, and customer-focused with a positive attitude Strong communication skills and the ability to work well with others Ability to multitask and work efficiently in a fast-paced environment A passion for hospitality and making guests feel welcome and valued Detail-oriented with a commitment to providing high-quality service A team player who thrives in a collaborative environment Flexibility and adaptability to different shifts, including evenings and weekends Experience: Previous experience in a waitstaff role is preferred but not required (training provided) Basic knowledge of food and beverage, with the ability to learn menu items quickly Experience using a POS system or handling cash transactions is a plus Understanding of health and safety standards in the foodservice industry

Location: 910 7TH AVE,NEW YORK NY 10019 Company: CENTRAL PARK CAFE Job Overview: Qualifications & Requirements: Full time! Previous experience in hospitality, food service, or customer-facing roles preferred. Strong communication and interpersonal skills. Ability to work flexible hours, including mornings, weekends, and holidays. Preferred Skills: Experience in high-volume or fast-paced restaurants. Familiarity with POS systems and tableside service etiquette. Bilingual candidates are highly encouraged to apply. Perks & Benefits: Competitive hourly pay +Gratuities + tips. Free or discounted meals during shifts. Beautiful location right next to Central Park! Opportunities for growth within the hospitality industry.

RESPONSIBILITIES: Work under the direction of the ownership Daily operations of upscale dining restaurant Schedule and appoint tasks and responsibilities to the staff Ensure policies are upheld Offer and inspire exemplary guest service Other responsibilities to ensure ease of operations REQUIREMENTS: Minimum 1-2 years in a management role in the Restaurant/Hospitality Industry Food Handler Certification a must Experience working in Mediterranean restaurant preferred Comfortable with technical aspects of the job, knowledge of the reservation system Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team Must exemplify the highest standards in honesty, integrity and leadership

About Us: Space for Wellness NYC is a leading wellness center dedicated to providing a serene and healing environment that supports the physical, mental, and emotional well-being of our community. We offer a variety of wellness and medical services, including chiropractic, pain management, hormone optimization, acupuncture, massage along with other holistic therapies. Our mission is to create a space that fosters personal growth, health, and balance. Position Overview: We are seeking an experienced Operations Manager to oversee the day-to-day operations of our wellness center. This role will be crucial in ensuring the smooth functioning of the facility, managing team members, maintaining high standards of customer service, and implementing operational procedures that support the growth and success of the center. Key Responsibilities: Daily Operations Management: Oversee all aspects of the center’s operations, including scheduling, client bookings, and ensuring the facility is properly maintained. Staff Supervision: Lead and support a team of wellness enthusiasts, therapists, and administrative staff, ensuring they are trained, motivated, and aligned with our vision. Customer Service Excellence: Ensure exceptional customer service by addressing client concerns, managing feedback, and creating a welcoming environment. Facility Management: Maintain the cleanliness and upkeep of the space, ensuring all equipment is in working order and that health and safety standards are met. Financial Management: Assist with budgeting, inventory management, and implementing cost-effective strategies. Marketing & Community Engagement: Collaborate on marketing efforts to increase awareness and participation, ensuring the center's offerings are well-promoted and resonate with the target audience. Event Planning: Organize and coordinate special wellness events, workshops, and retreats that align with the center's mission. Qualifications: 3+ years of experience in operations management, ideally within the wellness, hospitality, or fitness industries. Strong leadership skills with the ability to manage a diverse team. Excellent organizational and problem-solving abilities. Knowledge of wellness services and a passion for promoting health and well-being. Strong communication skills, both written and verbal. Experience with budgeting, scheduling software, and general office administration. Ability to work independently and collaboratively in a fast-paced environment. Why Join Us: Opportunity to work in a supportive, growth-focused environment dedicated to improving the well-being of others. Competitive salary, 401k and benefits package A chance to be part of a growth company in the process of scaling and work with a passionate and positive team.

CURRENTLY HIRING InstaVet Urgent Care is on the lookout for a Customer Care Specialist to join their AMAZING team! The Care Specialist is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times. The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face. Our Ideal Candidate Exceptional customer service and communication skills Is self-motivated and able to work independently Is a great team player Job Responsibilities Include, But Are Not Limited To Answer phones and greet clients and patients Accurately enter client information, collect payments, and print receipts Maintain an individual cash box which is to be balanced at the end of each shift Consistently provide exceptional customer service in a positive manner Our benefits package is the best in the industry and includes health, dental, vision, paid parental leave, 401(k), paid time off, pet benefits, and much more! Qualifications: The ideal candidate would be a positive person who can professionally treat any situation with a smile on their face Exceptional customer service and communication skills Is self-motivated and able to work independently Responsibilities: The Customer Service Representative is the first person that a client will meet upon entering our facility and should be courteous and helpful at all times Answer phones and greet clients and patients Benefits: Our benefits package is the best in the industry and includes health, dental, vision, paid parental leave, 401(k), paid time off, pet benefits, and much more! Job Type: Full-time Pay: From $22.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 10 hour shift Weekends as needed Work Location: In person

My name is Nathaniel Clarke, and I am reaching out on behalf of a unique and purpose-driven hybrid initiative: The Chamber of Commerce Guest Staff Affairs, doing business as the Hotel Chamber of Commerce, and our nonprofit wing, the Hotel Advocacy Network (HAN). Together, we are redefining what hospitality can look like — not just at the front desk, but in the hearts and minds of every guest and staff member. We believe that fairness, emotional intelligence, and accountability should be embedded in every guest experience. Our mission is built on three pillars:1. Hotel Chamber of Commerce (HCC) – The For-Profit Arm Supports hospitality operations by offering: The EchoConnect Front Desk System, a real-time AI-powered check-in and loyalty audit tool Staff training modules in empathy, decorum, crisis de-escalation, and human trafficking prevention The Sauti Listener system — a venting tool designed to reduce leadership burnout 1. Hotel Advocacy Network (HAN) – Our Nonprofit Force 2. Leads grassroots and institutional advocacy by: 3. Promoting ethical hospitality standards 4. Offering emotional intelligence programs to under-served communities 5. Campaigning for policy change, diversity, and staff dignity3. League of Hospitality Guardians – The Next Generation of Leadership 6. This signature program under HAN trains and certifies Hospitality Heroes who exemplify: 7. H = Hospitable, E = Empathy, R = Resolution, O = Ownership. 8. Students who intern with us become part of this larger ecosystem — learning from real-world business, tech, and nonprofit experiences, while contributing to meaningful social change. Open Intern Roles: Marketing & Social Media Intern – Create campaigns and promote outreach Nonprofit & Grant Writing Intern – Assist with funding proposals and impact storytelling Tech & Automation Intern – Work on our EchoConnect platform Hospitality Training Support Intern – Help build and document empathy + decorum modules All roles are remote-friendly, with flexible hours, and eligible for college credit (if approved by your institution). Interns receive professional mentorship, a letter of recommendation, and the chance to directly impact the future of hospitality. I've attached a full flyer and listing for your review. We’d love if you could circulate it among your students or post to your job/internship board. Thank you for your time and dedication to student growth. Together, we can build a fairer, smarter, and more human-centered hospitality industry. Warm regards, Nathaniel Clarke Founder, Hotel Chamber of Commerce & Hotel Advocacy Network